Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 separate times I canceled my color through their online portal yet they continue to charge my ****** & send it. I messaged their customer Support & was basically ignored. I feel this is a scam to trick customers into buying additional color. Q

  Business Response

  Date: 04/15/2025

  Hello, we regret to hear about your frustration with canceling your auto delivery. We see that you requested a password reset on 4/5, but no other actions were taken and no other outreach was made. We apologize for any confusion or inconvenience, and can confirm that when you called us earlier today we did cancel the subscription for you as well as refund you for the shipment that was sent today.

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While their response was inaccurate because I didn't call but instead messaged them and they did not refund me until I filed this.  I've simply wanted my refund & believe this should have been handled through their customer service which they refused to do & wouldn't even answer my questions but simply ignored my concerns until I notified the BBB. I'll take this resolution but feel this company needs to address their customer service issues & how they address customer issues. My color was simply the wrong shade but the way the situation was addressed made me uncomfortable even recommending them to anyone. The process to cancel seems to be complicated on purpose to trick customer into additional shipments when they have attempted to cancel.This company doesn't want to work with the customers without this extreme action to correct the issue they only send a standard return response & then ignore your further concerns.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact customer support several times and after the initial menu the phone hangs up

  Business Response

  Date: 03/19/2025

  We're sorry to hear you were experiencing some challenges connecting with us. In looking up your account, we see that you called in January and were assisted, but there is no record of any contact since then. We encourage you to send us an email if you're ever having trouble calling for whatever reason- please reach out to us at ****************************************************************************. We'd love to help with your concerns, and we look forward to hearing from you.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Madison Reed loyalist for 4 years, spending hundreds of thousands of dollars on their hair color. It took my hair a full year to arrive at the light shade I wanted (I have black hair, so coloring it light has taken a lot of time and money and effort). Last night I applied the latest hair color box to my hair (delivered last week) and it reversed all of this due to one negligent move. They sent me a dark purple ink instead of my subscription - Novara Light ****** I have no idea what hit my hair - it fell out in clumps AND my hair is now a dark purple for no reason. The hair color box contained no labeling or info about what the shade was, but the text I got mentioned my usual Novara Light ***** in that box. Their negligence will cost me hundreds of dollars to get both my desired shade of hair, and the quality, back. I'm serious about taking this up in a big way with them. If you can't rely on a company to at least deliver the product you have paid for, causing a damage that'll take long to recover from, AND they misname that product as your chosen one, what good is a business? And what next steps do y'all suggest?

  Business Response

  Date: 01/08/2025

  Hello ******, We are very sorry to learn that you have received the incorrect color in your recent shipment. We never want our valued guests to experience an error with our products and we have begun the process to work with you to correct the issue. To start, we have refunded you in full for your recent shipment, and have sent you an email directly outlining the next steps to provide assistance. Please reply at your earliest convenience. We look forward to taking care of you!

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22780260
  
  Thanks for following up. I replied to the business from my gmail. Here is the copy of what I wrote:
  
  Please find attached a few pics that will help you get a sense of the extent of damage here. In order, they are:
  
  1. A photo in natural light from a week prior to application when I was on vacation. I wasn't expecting this negligence, so I didn't document my hair right before coloring. But this should give you an idea of the hair color I achieved after a full year (or more - you could check my transaction record) of using Novara Light Brown. 
  2. A pic of my hair right after coloring with the wrong color sent by Madison Reed (this I took for documentation purposes).
  
  3. Communication from Madison Reed informing me that the last few boxes delivered to me were, in fact, 'Novara Light *******
  
  4. The actual color sent by Madison Reed.
  
  5. The root touch up that I rely on to get me through the 'in-between' colorings, which is now futile, since my roots are a purple black. 
  
  I hope that these make you consider that refund for one box of hair color falls way short of the repair needed in this situation, but I appreciate the gesture. I saw my stylist yesterday to understand my options here, and she suggested multiple sessions of color correction over several weeks. A quick toner or tint won't do it, in this case. Also, my hair is already dry and brittle from bleach damage (and this last coloring left me with a significant hair loss). My natural hair color is black, and it has taken me a lot of money, time, and effort to get it to look a light brown (my color of choice and need since my grays at the roots are better concealed with a global light brown than my natural black). Now when my grays grow back in two-three weeks, they'll pop out against the dark purple - the very situation that I have invested so much in trying to avoid. 
  
  Also, I will no longer be able to fall back on the light brown root touch-up unless I want to look like a freak with three different shades on one strand of hair.
  
  I am seeking compensation to cover all of my color correction sessions with my stylist. Her charges range from $120-$150 per session. She is estimating about 4-5 sessions spread out over many weeks. I am also seeking compensation for the extra time that I will be spending color correcting when it is not something I can afford easily given my schedule. Further, I am anticipating anxiety around trying to manage my grays in a couple of weeks following this coloring.
  
  Not only does all of this additional, unscheduled attention seem unnecessary when I had settled on a cadence of coloring to attain the combination that works for me, (also, I don't have the time or funds for it), it is also not a minor setback when you thought you had settled on a hair partner business and recommended so many folks to join.
  
  I look forward to assistance with the above.
  
  Thank you,
  ******
  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/13/2025

  We reached out to the guest directly once more, on Jan 10th, informing Ms ******* that we would love to speak with her colorist and discuss the service plan, as well as approxmitate cost) that is recommended by the salon. Once we receive the service plan, we can assist with the next steps. After her color correction service is completed, we will assess the results to ensure that her color is back to the same level as it was (based on the photo that she sent us, and based on average results using Novara Light ***** from her natural starting point).
  
  Before we can approve payment for an upcoming correction service, we must discuss her service plan and estimated costs with her salon before the service is booked. Once we have spoken with her colorist and the service plan/cost is approved, we can proceed with offering payment (over the phone) for her service on the day that it is booked.   
  

  We have not heard back from Ms ******* but eagerly await her reply so we can move forward and provide assistance.

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22780260
  
  I am rejecting this response because:
  
  The business did follow up with me over email but the steps outlined by them are not acceptable to me. Their requirements from me and my stylist are deterrents at this point because of how demanding these requirements are in terms of what they need to see from me and need my hair stylist. 
  
  1) They state that their own color correctionist needs to personally speak with my hair stylist first before any step towards repair of my hair damage could be taken. My local hair stylist is an extremely busy professional and may not be able to set aside time for one-on-one conversations with their customers' hair color companies, This is an absolutely preposterous suggestion from the business. 
  2) My hair repair needs to happen now, on the heels of the outcome of their negligence. It cannot wait until my hair stylist finds the time to chat with the business color correctionist. 
  3) Furthermore, they require me to send another set of photos so they can ascertain what needs to be done to correct the damage. They are completely placing the burden of proof on the customer, despite me having provided photos that demonstrate how their sending me the wrong color by mistake has changed my hair color from light brown to jet black overnight.
  
  This is not acceptable to me, and neither is their line of correction. I need this business to compensate me for a color correction treatment at the salon based on their rates for such a service, instead of making it my obligation to provide justification for what is clearly their responsibility to correct.
  
  Thank you for communicating,
  ******
  
  Sincerely,
  
  ****** *******

  Please find the text of my communication with the business earlier today:

  Hi *****,
  
  Sorry to miss your call, and I do plan to call back, but also wanted to have a written receipt of our communications. 
  
  Before I get to your questions, I want to clarify that this is not a case of my "color is now darker than expected." Your business sent the wrong color to me. It is not the color that I have subscribed to from Madison Reed, not the color that I have been purchasing from you, and it is not the color that the text message from your business claimed it was. I would encourage you to be on the same page as me in naming this as Madison Reed's negligence, and not just a case of a customer somehow experiencing a darker color than expected.   
  
  Thanks for your willingness in finding an amicable solution.
  
  1. Was the ******* Black applied to the roots only or all over?
  Roots only. But as you may know, your customers apply your hair color at home, and coloring on self does sometimes go beyond "roots only" to cover longer strands that come in the way. This is not a professional application, but it works just fine when the roots and the full strand are of the same color. Because this was the wrong color, 100% of all my hair strands are now tri-color: an emerging silver at the root, a high contrast black for a couple inches, and then a light brown for the rest of the strand. 
  
  2. You mentioned in your email that your hair is feeling dry and brittle from bleach damage....
  Since my hair is naturally black, in order to achieve a lighter hair, I had to get my hair bleached to a lighter color in 2021, and have been using the Novara Light ***** to maintain that shade since. Any hair color correction now would have to take into account the damage that I had experienced from the 2021 bleach, AND, additionally, the new hair fall experience after using the Perugia Black. I do not get hair highlights, no.
  
  3. Can you provide more photos so we can see the full results?
  Could you please provide more information as to what would suffice? Are you looking for particular angles, particular lighting? This would help with my time, since, as far as I know, I have provided a photo of the color my hair was a week prior to coloring it with the incorrect tube you sent. 
  
  4. Lot number on crimp (if this is what you're referring to) is 1124  207 24. Please find a photo attached as well.   
  
  Regarding your outlining of next steps, the requirements from my stylist are demanding of her time, and are proving to be deterrents at this point. 1) As you can imagine, professional hair stylists are busy, and probably don't have the time to personally speak with every customer's hair coloring company (if every customer did go to them with this request). I don't see her being able to set aside time for one-on-one conversations with you anytime soon. This is an absurd suggestion. 
  
  2) My hair repair needs to happen now, on the heels of the outcome of your negligence in packaging. It cannot wait until my hair stylist's schedule aligns with yours for these conversations. 3) Furthermore, in requiring me to send another set of photos before and after my hair color recovery so that you can ascertain what needs to be done to correct the damage, the business is completely placing the burden of proof on me - the customer. I have already provided photos that demonstrate how your sending me the wrong color by mistake has changed my hair color from light brown to jet black overnight and undone years of work on my hair.
  
  Instead of making it my obligation to provide justification for what is clearly your responsibility to correct, Madison Reed is making this super cumbersome. It is not my or my hair stylist's responsibility to spend so much time to meet your or your colorist's needs to - first, ascertain what needs to be done, and then, per your approval of the results (based on photos!) find a way to reimburse. I am trying to give you an opportunity to correct. 
  
  Please let me know if you are able to compensate for your business's mistake based on the general rates at my hair salon for the service (per my hair stylist) that I have mentioned in my first email. I am prepared to escalate this if what you are suggesting in your email is the only way forward for me.
  
  Thank you for considering,
  ******

  Business Response

  Date: 01/28/2025

  We are communicating with Ms ******* directly and explained our policy for providing salon corrections. We are absolutely prepared to approve the correction, communicate with the salon and take care of the situation, however we do need to be able to have access to the business to confirm details including payment information. 

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22780260
  
  I am rejecting this response as a basis to close out the case because:

  I haven't heard back from the business to my last request. Two emails ago, the business had promised to discuss a color correction service plan with my hair stylist. Until they are able to have this communication and I get the service I need, I am interested in keeping this case open. 

  Here is the message I sent to them today:

  Hi again *****,
  
  Following up on my follow-up with two pieces of information:
  
  1. My hair stylist (with whom I met in person today) has a color correction plan in mind. Please feel free to reach out to her to discuss the service plan, as required by your company policy. I have a coloring appointment with her next Thursday, Feb 6 to fix this situation. Please take this week to contact her directly at (phone #). You could also email her first to set up a time to chat at (email redacted). Her name is (name redacted), and the salon she works at is ***********.
  
  2. Since I have another week to go with the wrong hair color on me and the grays are starting to pop out, I request you to please put in an order in for the dark brown root touch up as a temp solution until I can get the color correction service.
  
  Thanks for your attention to this matter,
  ******
  
  On Wed, Jan 29, 2025 at 12:17?PM ****** <***************************************> wrote:
  
  Hi *****,
  
  Thanks for getting back to me. Thanks for also ordering the Bonding product; I am willing to try that out.
  
  My hair stylist is out of town currently, but I have an appointment set up for tomorrow with my other stylist. I trust her to collaboratively figure a way out of this situation. Depending on her availability in the next couple of weeks, I will be setting up an appointment for lightening my roots. I can let you know her contact details and the salon's once I have had a chance to chat with her and she has had a chance to see my hair in person. 
  
  In the meantime, would it be possible for Madison Reed to send me a dark brown root touch-up complimentary? My hair is starting to grow out and the surfacing silver is contrasting with the Perugia Black in a really unpleasant way. I would appreciate a temporary solution to the root color until I am able to get in at the salon. 
  
  Thanks, and more soon,
  ******    
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my Madison Reed subscription because my hair is falling out. I didnt complain, just canceled. But three days after I canceled they charged me and sent another box. I attempted to call customer service but there literally is no customer service, just a chat bot or a robo call menu. I attempted to delete my credit card and theres no way to do that without providing a new card. I tried deleting my entire account and I got through the whole process only to get an automated error message every time. This morning I woke up to a $49 charge from Madison Reed for a Limitless Plus Membership that I never signed up for! I put a stop payment in my bank for any charge coming in from Madison Reed and yet somehow this charge still came through. I cannot stress enough how crooked and fraudulent this company is. Do not do business with them!

  Business Response

  Date: 01/07/2025

  Hi ********, Were sorry to learn about your issues and have sent you an email to address your concerns. We hear your frustration and appreciate the opportunity to provide a resolution.
  We can see that you contacted us to cancel your order after your auto delivery was already processed on 12/17, so we were unable to stop that from shipping. We provided you a link to return it within your automated conversation. 
  The Limitless Plus Membership is the annual membership you signed up for on 12/19/23 to receive ongoing discounts for your subscription- this renews annually and we sent the renewal notice about the upcoming charge which was sent and opened on 12/7/24. We can confirm that the charge on 12/29/24 has been refunded, and your annual membership as well as your auto deliveries have been canceled.
  We have refunded your annual membership, as well as the order from 12/17.
  Your payment methods are no longer active and we can delete your account for you. Please let us know if we can provide further assistance.
  
  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi- yesterday I had appointment for ruts and highlights, show what kind I wanted, but this morning check my hair and I dont see any.I told the person who did it , also I asked why she didnt do it some around the face? she said next time when you do your ruts I can do some.But where it suppose put the foil paper dont have nothing !!!Im not happy with the service at all.Before was more stylist and offer something to drink now ********** find a clean brushes was only at one box.Where I went was SOUTHLAKE location and I have membership.I hope to receive some from you.Or anybody contact me.Thank you Thank you

  Business Response

  Date: 12/10/2024

  Hello, thank you for taking the time to send us this feedback. We are so sorry to hear that you didn't get the results you were hoping for at our Hair Color Bar and we want to make this right. Our team will be reaching out to you shortly to take care of you.

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/13/24 *** was rude, rushed and condescending. She exaggerated the time I had asked questions to get clarification. She said she had already wasted 10mins explaining the situation to me. I arrived for my appt at 4pm. She came to assist me at 4:11 and at 4:15pm she was saying we could not continue the conversation and she would not finish the consultation with me. This was after I asked her to stop talking over **** would like to reimbursed for my monthly membership, the cost of the service and an additional 50%.Monthly membership- ***** ************** paid for service in total- ***** 50%-66.28 Total- ****** Dealing with *** made me feel degraded.

  Business Response

  Date: 10/29/2024

  Hello ****, we were sorry to hear about your concerns with your appointment and the manager of the location has attempted to call you to make things right. She was not able to reach you and so sent an SMS follow up. She had positive interactions with you that day and truly wanted to connect to resolve your issues. She did provide a refund for service and membership fees. Please do reach out if you would like to have a conversation to share your feedback; we're here to help.

• Initial Complaint

  Date:09/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Madison Reed - ************** Location (**************************************) on 9/26/24 to make an in store purchase. The store refused to sell me the product I requested unless I made a client profile. I want to keep my personal information private and I do not want my purchase history to be tracked. I have made dozens of prior purchases at the store and have never had to provide my personal information. At any store I have never been refused to make a purchase if I didn't provide my personal information. There are too many security issues today regarding personal information. This is a violation of my right to keep my information private.

  Business Response

  Date: 10/02/2024

  Hello ***, we're sorry for your frustration due to lack of understanding by the staff at the location. The District Manager left you a voicemail when she reached out to you to connect and make things right, and would love to have a conversation when you can call her back. Please let us know if we can be of further assistance.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Madison Reed for the better part of the last 10 years. I have spent well over $3,000 in the time that I have used their products and their services. I purchased 2 kits in June 2024 for $40.47 and I tried to return them after 30 days of purchase. I made 2 phone calls to customer service and received the same answer of "they would not accept the returns and refund me because it had been more than 30 days since I purchased". I understand that companies have their policies, but after I have purchased over $3000 worth of their product and services, and all I am asking for is a $40.47 refund, I am very perturbed with this company. This is very POOR CUSTOMER SERVICE and totally unacceptable. I could understand if it had been 6 months or a year, but this is ridiculous. Needless to say, I have canceled my limitless membership and I will no longer be using Madison Reed. I would also like to add that I did go to one of their salons and had my hair colored and blow dried and styled. The color turned out to be closer to the color I was looking for which was good, but the customer service (once again) was TERRIBLE. And who the heck charges $50 for a blow dry???? ABSURD!! I did write a complaint to corporate explaining my disappointments, but of course I was never contacted, never even acknowledged.......so 3 strikes (ALL AGAINST THEIR NOT SO CUSTOMER FRIENDLY LACK OF CUSTOMER SUPPORT!) I definitely will NEVER go to their salon again.

  Business Response

  Date: 10/02/2024

  Hello *******, we're sorry for your frustration but understand that you did not receive the level of response you were looking for to resolve your issues with your return. We can see that you spoke to a senior member of our staff today however, and received a refund for multiple products that you purchased. In looking at your account, we do not see the complaint you mentioned stemming from your appointment in either February or March, but would be able to address your feedback if you would email us at ****************************************************************************. We look forward to hearing from you and making things right.

• Initial Complaint

  Date:09/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent hard color per my subscription. I already had 2 extra at home so I was told I could return the product for a refund which I did in mid July. I sent through **** and was issued a tracking number which upon checking it was indeed delivered. I was never issued a refund. I did attempt to contact the company three times. Each times I was told it takes up to 8 weeks to get a refund. It's now September and I still do not have a refund. The order #ORDER # *********

  Business Response

  Date: 09/06/2024

  Hello *****,

  We can see that you initiated a return for the purchase you made, but it has not reached our warehouse to be processed. We recognize you have been waiting and called us on August 1 to check on the status and regret that has been a frustrating experience for you. We have issued the refund for this order in advance of receipt of the return. Please let us know if we can be of further assistance by reaching out to us at ************ or *********************************************. We look forward to hearing from you.
  
  

• Initial Complaint

  Date:08/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a years worth of hair color from them and they shipped it to an address that I have not lived at for three years. They have been shipping to my new address for three years but suddenly they default to an old address and say I choose that option. I chose nothing> I expect they will continue to ship where they have been for the last three years. Not some random old address.

  Business Response

  Date: 08/28/2024

  Hello, we're so sorry that your online order was placed under an out of date shipping address. We know these things can happen from time to time and cause a lot of frustration. Since the order shipped to a **** parcel locker at the post office in your zip code, were you able to check with your local post office to see if you can collect your order? We would like to continue to assist you directly and continue the conversation from last month; we look forward to hearing from you at ************ or *********************************************