About

Local BBB:

BBB serving the San Francisco Bay Area and Northern Coastal California

BBB File Opened:

12/18/2018

Business Started:

4/9/2018

Business Incorporated:

7/27/2017

Type of Entity:

Corporation

Alternate Names:

tink

Number of Employees:

3

Additional Information

Refund and Exchange Policy

Our return policy is valid within 30 calendar days of your purchase date. In special cases with longer delivery times, we allow up to 45 days to account for the receipt of your order. If the 30 days have passed, we are unfortunately not able to offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.
To be eligible for a return, your item must be unused and in the condition which you received it. It must also be in the original packaging with all accessories.
Please do not send your purchase directly back to the manufacturer, rather follow these simple instructions:
Step 1 - Send an email with your order number, return request and a short explanation to [email protected], please include accurate information about which item(s) you would like to return and whether they have been opened or used.
Step 2 - Ship your return back using the prepaid shipping labels sent to your email, which must be used within 2 weeks of receipt as the return order number is only valid for 30 days from when the return request is made. Since we have multiple distributors, it is very important that you send products back using the correct shipping labels. If the correct shipping labels are not used for each product, we will not be able to process your full refund.
Step 3 - Your return will be processed by our distributors within 10-15 days of receipt at their warehouse.
There are certain situations where only partial refunds are granted:
– Any item which is not in its original condition, is damaged or has missing parts for reasons which do not originate from tink or our distributors.

Business Categories

Home Automation, Ecommerce, Sales