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Find a Location

Lumosity.com has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lumosity.com

      140 New Montgomery St Fl 19 San Francisco, CA 94105-3705

    Business ProfileforLumosity.com

    Home Schooling Materials

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers web based cognitive fitness services. Service/Web Class (Not Magazine)

    Business Details

    Location of This Business
    140 New Montgomery St Fl 19, San Francisco, CA 94105-3705
    BBB File Opened:
    2/7/2008
    Years in Business:
    17
    Business Started:
    10/1/2006
    Business Started Locally:
    10/1/2006
    Business Incorporated:
    10/23/2006
    Type of Entity:
    Corporation
    Number of Employees:
    180
    Alternate Business Name
    • Lumos Labs, Inc.
    Business Management
    • Mr. Kunal Sarkar, Owner
    • Ms. Amanda MacLeod, Manager
    • Ms. Samantha Yang, Customer Service Manager
    Contact Information

    Customer Contact

    • Mr. Kunal Sarkar, Owner
    Additional Contact Information

    Fax Numbers

    • (415) 723-7441
      Primary Fax

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have been on auto pay with lumosity.com for a number of years, five at least. The person I purchased the subscription for can no longer see and I wish to cancel services. However, I attempted this last year with no result and again this year. The contact information provided by my PayPal is the email I have contacted and also a phone number that is only an answering machine. I would like a refund and cancelation of auto renewal.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Spirit J

    1 star

    08/09/2022

    Found a fraudulent charge on my account from this company for $239.96. Never heard of them. Never ordered anything from them. Went to their site, in the contact section. No phone number provided. You have to fill out a form to request a refund. This is clearly a phishing operation where they are collecting people's private information through that form, to target them further, with more scams and phishing. I would ever fill out their form. Working with my card to get my money back.

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