Customer ReviewsforDelta Dental of California Enterprises

Kept trying to Bill quarterly instead of monthly. Canceled plan in late October. When ******** changes started. Had to have bank stop payments. Have me down for late payments. Over 30companies do business for Delta dents. Very hard to work with

Delta Dental has denied my recent dental claim (Case ID: ***********, due to the plan waiting period requirements. This waiting period is six whole months!In my case, I enrolled in Delta Dental while I was working for a large company in 2022. I left that company on April 15 of 2022. I continued Delta Dental insurance through enrollment in California COBRA. This coverage continued for another 18 months until it expired on October 15, 2023. On September 26, 2023, that is couple of weeks before my COBRA coverage ended in month of October, I contacted Delta Dental by phone and requested that my dental coverage continues after October 15th of 2023. The sale representative advised that I must enroll in a personal plan which has a higher premium. I agreed and the sale representative provided a brief outline of my coverage, including $50 deductible as well as coverage for all preventive care, two times a year. The sales representative never mentioned the 6-month waiting period requirements! I provided my credit card number, and I was charged $139.84 that included $10.00 Enrollment Fee and premium for the next two months. I received a letter from Delta Dental including the Insurance card, indicating Payment received since your previous bill -$139.84. Note that my previous bill to Delta Dental was through COBRA coverage. I was glad that I had all the basis covered and that my dental insurance was/is continuous from the last company to COBRA and then on to my personal premium Delta Dental Plan.Now Delta Dental says that my effective Dental coverage was set to begin December 1, 2023! That goes against their own policy writeups! Is this just/right? Delta Dental must honor its obligation to fully inform its customers of their coverage requirements not only through their sales representatives but also via mailing their contract requirements, giving reviewing time and enabling customers to agree/disagree with its terms.

I have a Delta Dental PPO Plan. The plan is to be used for any dentist. I went to a dentist who accepts Delta Dental insurance and is listed as being in their referral dental office. The dentist referred me to his recommended implant dentist. After receiving treatment and paying for the services, I filed a claim form provided by the dental office's administrative person with Delta Dental. I received a check for 50% of the amount of the coverage cost for two implants. Because the dentist was not one of Delta Dental PPO's dentists, the 50% balance of the covered service was not paid to the dentist, nor was it paid to me upon my request. It is unfair to have a PPO for any dentist and be required to go to Delta Dental PPO dentist. In this case, Delta Dental profited by retaining the 50% that was not paid to the dentist, and they refused to issue me a check for the amount not paid to the dentist. I was informed that I was only entitled to the 50% paid to me.

Their customer service is the WORST, they pretend to do their job when no one knows nothing. I requested a simple task as far as my bill being sent online as opposed to physical and it has been over a year still no results, but they all say its handled, what a joke. Looking for a new dental plan. I've done some digging and this company is the pits. Do Not Purchase!

ow to help me. I eventually spoke to someone that said they would be able to switch back to the *** I had before and have the same coverage. Not once was I told I would have a waiting period. I was never even mailed paperwork or anything. Now Im being told by my dentist office that I have to pay full price at almost $700. I filed a grievance about this that was denied. I spoke to ********************* ***** and she said based on the guidelines of switch plans that I would need to go through a waiting period despite not needing to in the past. I asked to speak to a supervisor and had the displeasure of speaking to Senior Coordinator *************************************. Who was very rude and condescending. They said there was nothing for them to do and suggested I go elsewhere. It was a delta dental mistake not sure why they dont want to take blame. Now I owe close to $700 due to their negligence, gross sales tatics, and lack of communication. Its unfortunate that its the only *** I can have with my dentist.

Avoid this company! they will not pay for any services. this company is a complete rip off. do not give them your business.

Would give negative stars if I could. They had a data breach in May and just now informed me...8 months later...that my social security number, date of birth and health information was compromised. Their solution is that I can get 24 months of free credit monitoring but no insurance if I am the victim of identify theft. Totally useless. Plus they have reduced significantly what they pay out for claims. Ridiculous! The worst!

Do not give them your business. They take your monthly premiums, don't pay claims and then got my social security number stolen and didn't inform me for six months.

Delta Dental is nothing more than a franchise organization. Each state runs its own practice and each one has a different premium associated with it. I moved from ************** to **************. I was told I can't use my dental account in **************. I requested my refund for my premium that was deducted my July payment since I was no living in **************. THAT WAS IN JULY!! They told me they would do it. Today is September 7th 2023. I never received the $36 premium I paid for July. I called today and was transferred four times and spent over 45 minutes on the phone. The end result was I was told that I could no longer get the premium refund. DO NOT DO BUSINESS WITH THE SHADY OPERATION!!!! THERE ARE SUFFICIENT NUMBER OF OTHER DENTAL INSURANCE PROVIDERS OUT THERE THAT DON'T PUT USELESS CAPS ON THE AMOUNT OF COVERAGE THEY'RE GOING TO PROVIDE. I'M SEEING A DENTIST NOW WHO HAS THEIR OWN PROGRAM WITH AN ASSOCIATION IN **************. I PAY $52 A MONTH AND THERE IS NO CAP OF $1500 A YEAR. MY DISCOUNT IS 20% OFF OF EVERY PROCEDURE. I have seen advertising by other dental insurance providers that provide similar programs. Delta Dental has lost its use in the market. Nobody should be doing business with them anymore. ALSO, TRY TO FIND A PHONE NUMBER FOR THEIR CORPORATE HEADQUARTERS. IT'S ALMOST IMPOSSIBLE!!!!! THEY DON'T WANT TO SPEAK TO YOU!!! THEY PREFER YOU PAY THEIR PREMIUM TO THEIR INDIVIDUAL PROVIDERS THROUGHOUT ********** AND COLLECT THEIR INCOME. I CURRENTLY WORK FOR THREE CONSULTING FIRMS AND I'M TRANSFERRED EVERY TWO YEARS TO ANOTHER LOCATION AND THAT'S WHY I'M IN ************** NOW. I CAN ASSURE YOU EVERY ONE OF THOSE COMPANIES I WORK FOR IS GOING TO BE TOLD ABOUT THE SECOND RATE SERVICE THAT DELTA DENTAL PROVIDES AND THEIR CORPORATE HEADQUARTERS HAS LITTLE INTEREST IN FIXING IT.

This company is fraudulent and shouold be prosecuted. The pitiful benefits they pay out for don't even cover the premiums. Do NOT use Delta Dental as your provider!