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Internet Marketing Services

Change.org, PBC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 64 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    That stalker "**** ***** of Lehighton" is back on my petition leaving defamatory comments. Can you please contact the police department to find out who this person is? I suspect it is a member of my management and they are not allowed to stalk us in our personal lives. And please remove their comment once again. Thank you.

    Business Response

    Date: 04/15/2025

    We have removed the comment and stopped this user from accessing **********************.

    Customer Answer

    Date: 04/15/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you very much!

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:04/04/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a petition against my employer involving 2 managers and 2 coworkers. One of those former coworkers created a fake name and signed my petition just to leave a nasty and defamatory untrue comment on my petition. I've contacted change.org 4 times requesting this comment be removed from my petition and they are not getting back to me.

    Business Response

    Date: 04/07/2025

    Hi! I don't see any emails from this email address nor any petition started under this email address on our site. If you have written to us, we will get back to you! If you'd like me to take another look you'll need to let me know the email address you used to start the petition, the url of the petition, and indicate which comment you'd like deleted.

    Customer Answer

    Date: 04/07/2025

     
    Complaint: 23159752

    I am rejecting this response because:

    Sincerely,

    ****** *****

     

    My petition is under the email,  ***************************** 

    "**** of Lehighton" is a former abusive coworker who made up a fake name just to sign the petition and leave a defamatory comment on my petition.  Please remove his signature and comment from my petition.  Thank you.

    Business Response

    Date: 04/07/2025

    I have removed the comment.

    Customer Answer

    Date: 04/08/2025

     
    Complaint: 23159752

    I am rejecting this response because:

    They put up a 2nd comment.  Can you just block that "**** ***** of Lehighton" person?  They are an impersonater.  Thank you.


    Sincerely,

    ****** *****

    Business Response

    Date: 04/09/2025

    I have removed his comment again. Please let us know if you get another from him!

    Customer Answer

    Date: 04/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Change .org PBC has been charging me ***** through ****** for the last two months without my permission, or authorization. I waoulfd like this to cease, and for them to refund any money they have taken from me via ******.

    Business Response

    Date: 04/01/2025

    I have cancelled your monthly membership and refunded all payments to us.

  • Initial Complaint

    Date:03/10/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against Change.org Defamatory Petition Removal Request I am filing this complaint against Change.org for failure to remove a defamatory and harmful petition that is spreading false information about me. Despite multiple formal requests, Change.org has not taken action to address my concerns.Details of the Issue:A petition containing false, misleading, and defamatory accusations against me is publicly available on Change.org.The petition is titled "*************************** SCAM CONCERNS AND INTERVENTION."URL: *********************************************************************************************** The content contains baseless allegations that have resulted in harassment, threats, and reputational damage to me personally and professionally.I have reached out to Change.org customer support ***************** and their corporate office ****************** with no resolution.Why This is a Serious ************************ Information The petition contains unproven and harmful claims that are damaging my ******************************** Since the petitions publication, I have received direct threats and harassment from people who believe the false accusations.Harm to My ********************* My name and professional reputation are being unfairly linked to fraudulent activity, causing financial harm.Negligence by Change.org Despite repeated requests, Change.org has not taken any action to investigate or remove the petition.

    Business Response

    Date: 03/11/2025

    Hi there! It looks like this is being handled appropriately by our Trust and Safety team :)

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a one time donation to change.org on 1/27/25 for $8.00 (see receipt below). On 2/27/25 my credit card was billed a non-authorized payment of another $8.00 through ******. Payment Summary:Amount paid $8.00 -Billed to **** ****** -Transaction ID ************** -How often one-time I did not authorize them to enroll me in their continuous monthly membership program, have contacted them with no response and after viewing other complaints this seems to have been a scam they have used for years. I am requesting a refund and for them to cease their fraudulent billing.

    Business Response

    Date: 03/05/2025

    It looks like we have cancelled your membership and you will not be billed going forward.

    Customer Answer

    Date: 03/05/2025

     
    Complaint: 23003626

    I am rejecting this response because: I received a response from change.org saying they would refund the charge and cancel my account but as of 3/5/25 I have not received a refund.

    Sincerely,

    **** ******

    Business Response

    Date: 03/07/2025

    It can sometimes take a few days ofr a refund to show up on your card. If it has still not appeared a week after we've confirmed the refund, please reach out directly to us and we'll resolve it.

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently faced a really upsetting situation with Change.org. They took down a petition I created against my neighbors, who have wrongfully accused me of harassment. I initiated this petition to hold them accountable for the distress theyve caused in my life, and it was gaining tractionalmost 100 signatures! But then, Change.org removed it, claiming I was stalking and harassing my neighbors, which was completely untrue. I can't help but feel like my status as a single woman played a role in how I was treated. It feels like the employees are around the same age as my neighbors, which makes me wonder if bias influenced their decision. Honestly, this isnt the first time Ive felt unfairly targeted; its a common theme in my life experiences.These married couple have manage. To convince change.org that I was harassing them. When its them who are harassing me. Change.org employees believed their side of the story. Which is the normal as soon my petition was getting attention.These neighbors will continue to paint me as the harasser. Because everyone lets this married woman have her way. Which she bragged to me that she always gets away with everything.

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First, I really hate to file this BBB complaint because Change.org has been highly effective in my advocacy for critical campaigns. Without Change.org, none of the issues that I am fighting for would have ever seen the light of day. So, I am extremely appreciative of the Change.org platform. Having said all of that, Change.org is known for being extremely slow to respond on occasions and *** about paid promotions. No one knows how the paid promotions really work, but we do know that Change.org staff has the ability to choose campaigns that they wish to promote and suppress other campaigns by not effectively promoting them. We get it. I am actually running two campaigns, and one is highly successful and nearing ***** signatures. However, due to an urgent perilous situation involving Elder Abuse that could turn fatal, I have stopped all advocacy on the one campaign to focus on my newly-created petition. I paid $50 for ***** views. After three days and 81 views, I have 2 signatures. Unacceptable and I want my money back. At this rate, a $50 petition aimed at ***** view will net 30 signatures. Definitely not cost-effective. This is shady because I have paid $25 for ***** views on multiple occasions and netted at least 55 signatures each and every time, so I know there are some issues with the current paid promotion. Again, Change.org can do what it wants to do and can amplify or suppress paid promotions as it sees fit. I just want my $50 returned so that I can go back to my normal paid promotion strategy with Change.org. It's an effective platform, but when Change.org does not want to answer questions or refund your money, they won't respond at all. Disappointing but not surprising. Change.org is also having glitch issues with petition photos because mine has not been updated in 2 days. Again, no one has responded.

    Customer Answer

    Date: 11/21/2024

    Change.org has changed my petition cover photo back to the old photo. I had updated my photo, and it was working just fine when sharing the petition on social media platforms. However, the old photo still shows. Despite sending Change.org over 10 emails requesting help, I get no answer. I had respectfully requested to work with a customer support *** other than ******, and because I made that request, I think my requests for assistance are being deleted from the Change.org queue and Change.org is unexplainably still using the old photo. I would like these issues resolved so that I we can being effectively marketing our petition. We've paid $50 to promote it through Change.org, but we can't even effectively share it with others because someone at Change.org keep switching back to the old photos. Always had a great experience with the Change.org platform, but this feels like some sort of sabotage. I just want it cleared up. Stop using my old photo and please stop deleting my requests for assistance from your queue. Thanks.

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son started a online petition with Change.org, their web site is designed in such a way that it makes the donation section like part of the peition itself. Actually my son does not seek any donation at all. It tricks a lot of ppls donating money. It is not right, it is cheating and it is fraud.

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    EVERY SINGLE TIME I SIGN A CHANGE.ORG PETITION, I GET SPAMMED TO HOLY H*** WITH REPEAT MESSAGES. They're often links to other petitions for causes I've never heard of (and am not interested in getting information on), and solicitations for money.I think it's wonderful they have a platform for supporting causes, but repeatedly ignoring my requests to NOT receive emails (they finally made it where you can opt out of further communication when you sign), is discouraging me and others from participating in signing petitions on their site. This has been an ongoing issue for years, and I'm frankly sick of it. I have also filed a complaint with the ****

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has come to my attention that I have been receiving charges from Change.org in the guise of "contributions" in the amount of $20 on a monthly basis. I have no recollection of ever donating through this organization and most certainly not setting up a recurring contribution. I have seen countless other complaints about this organization. I would like a full refund and an explanation of how this came to be.

    Business Response

    Date: 07/31/2024

    Hi,

    I have cancelled your membership, and have refunded you the charges from this year, which is beyond our usual 3 month refund policy. 

    You signed up for a membership with us back in 2022, likely after signing a petition and/or chipping in. 

    If you have further questions please don't hesitate to reach out at ***************

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