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Business Profile

Internet Services

Craigslist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB’s business profile for Craigslist was created in October 2002.  A review of Craigslist complaints was completed in November 2024.  Complaints on file states issues with ad posts being flagged for removal. 

    BBB recommends users to review the following:
    Flagging
    Prohibited
    Terms of Use

Complaints

Customer Complaints Summary

  • 101 total complaints in the last 3 years.
  • 34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/24/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our ads comply with craigslist rules , but was non-stop flagged abused on daily basis , so we have to waste our time and energy to repost our ads again on daily basis . Even if today , our ads were flagged abused for two times . We contacted with craigslist for many times and never get any response , But our ads were /are being flag abused on daily basis , Even if today , our ads were flagged abused for two times . These are information that we contacted with craigslist for our flag abused account , but we never get any response and flag abused on daily basis never stop .please check the bad person and block the person ' account , so he or she can not continue to flag abuse good landlord ' account , please also re-active all our ads asap , if you have any questions , please feel free to contact with us anytime .our ads got flag abused are 7567602595;7571461146;7567607770;7571602960;7571605148 Thank You ,******

  • Initial Complaint

    Date:12/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our ads comply with craigslist rules , but was non-stop flagged abused .We contacted with craigslist for many times and asking :please check who flagged abused our ads and block the person ' account , so he or she can not continue to flag abuse good landlord ' ads , Please also re-active all our ads asap , if you have any questions , please feel free to contact with us anytime .But we never get any response from craigslist , but our ads are non-stop flagged abused on daily basis for times .our ads got flag abused are 7567602595;7571461146;7567607770 .Thank You ,******

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They got my number and name and are using it on everything from furniture tool boxes cars my phone gets text messages all day and phone calls they are scamming with my name and telephone number

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had to create three separate accounts because my posts have been inappropriately flagged and removed, I reported the inappropriate flagging to Craigslist personel everyday and have not heard a word. This needs to be resolved now or I'll have BBB step in.

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craigslist has changed their search algorithm to force national ads in the results regardless of selected parameters. 90% of these are fraudulent or phishing schemes. When I place local ads my listings are not shown locally and the only responses to my ad are scammers and phishers seeking to acquire my; phone number, email and physical address. THOUSANDS of complaints from users from all over the country have been ignored by Craigslist. At this point I can only presume that Craigslist executives are now fully complicit in this national identity fraud scheme waged against hundreds of thousands of users across the country.

  • Initial Complaint

    Date:11/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I listed multiple items on Craigslist to sell (books and DVDs) and removed them after three weeks in January 2022 and April 2022. I attempted to list some books once again in July 2022 and Craigslist states my account is on hold for no reason at all. I want Craigslist to delete my account and to tell me why they put my account on hold in the first place.

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craigslist first time I sold on Craigslist fine everything went good last three times I have gotten checks for thousands of dollars from scammers obviously told them to leave me alone Craigslist told me deal with it no I don't think so obviously you're not doing anything I may be a nothing and nobody in a piece of garbage but these nothing nobody's make freaking headlines major headlights I may be just a stupid little white girl with no children and tries to freaking pay her rent not once not twice three times trying to get scammed enough is enough you really shouldn't underestimate the little white girl

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Craiglist allows fraudulent postings on its site. I have flagged fraudulent posts for several years now, but Craigslist allows them to come back.I attached a sample of the fraud.

  • Initial Complaint

    Date:11/01/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not use Craigslist posting for some time. On 10/31/2022 try to post and my posting blocked. Try several emails but no respond from Craigslist. Try several phone number but disconnected numbers. No way to contact and get answer from Craigslist. Is this a normal way here in the US acting like this? Is any help BBB can provide?Thanks

Craigslist is NOT a BBB Accredited Business.

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