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Business Profile

Internet Services

Craigslist

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    BBB’s business profile for Craigslist was created in October 2002.  A review of Craigslist complaints was completed in November 2024.  Complaints on file states issues with ad posts being flagged for removal. 

    BBB recommends users to review the following:
    Flagging
    Prohibited
    Terms of Use

Complaints

Customer Complaints Summary

  • 105 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I posted an ad for help. Needed someone to install a mailbox. My post was flagged and account on hold for no reason. I have sent messages to billing and customer support to no avail. My account is still on hold.

  • Initial Complaint

    Date:09/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently posted an ad to help me find a full ride to universities. I also posted an ad about getting a forensics certifications. I clearly articulated I didn't want to hear from people not interested in the ad. I received a number of ads. In the forensics ad, one man threatened to **** me. In the other, I was threatened with physical violence. Please do a better job of stopping these trolls.

  • Initial Complaint

    Date:09/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a seemingly nice car from Craigslist. ****** painted a pretty picture and took advantage of a woman who doesnt know about cars. He posted that the odometer was ****** (way less than what is shown on the registration), said car ran great and it did when he test drove it, but when i took it to the mechanic (reason is car was making a screeching sound) they said the axle was broken (couldve had an accident on the freeway) and the serpentine belt and harmonic balancer needed replacement. Didnt even bother to tell me the issues and i payed more than ************* was worth. Seller deleted posting as soon as he sold it. I think craigslists needs strict regulation. Took it to another mechanic and said that the front needs to be balanced and he replaced the brakes since it was also broken (had another mechanic take a look at it.) On top of that, the cabin filter needs to be replaced too. Posted pics as proof.

  • Initial Complaint

    Date:09/13/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Every time I go to post a new ad for my Mobile Massages, they take the ad down now. I have been doing ads with Craigslist for years. Now they take my ads down every time after I pay to advertise my business. I email them but they ignore me and never answer me back! They are very unprofessional.But they are allowing people that offer more than massages in their Health / Wellness section with inappropriate pictures!Craigslist is supporting prostitution.

  • Initial Complaint

    Date:09/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a post to rehome a dog and added a small rejoming fee like rules say and I get hate text, calling names and being very rude. This is not how you treat people.

  • Initial Complaint

    Date:07/29/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    was overcharged for 2 adds .only 1 add.should of been **** charged *****

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CL maliciously cancelled public safety ads under "Computer Gigs," and then all ads associated under this email address. We are muiscians that help a 34 year old NPO on public safety work, and paid for ads under "Computer Gigs" seeking web maintenance/development and computer/internet marketing and networking, so the ads were in no way "miscategorized" as CL claims. The ads were terminated and the the money paid stolen! These are legit computer work, and there was no legit grounds for terminating them and the other ads. This reflects CL distain for public safety and their wicked and evil management!

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $35 on July 17th to place an ad on ********* craigslist. My ad was immediately flagged and my account immediately locked. I contacted craigslist for an explanation and got none. Looking online this seems to happen a lot . If you auto ban accounts, don't take their money

  • Initial Complaint

    Date:07/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It wont let me create an account because they said that someone used my phone number. My number is ************

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No response whatsoever from my work ad posted on Craigslist.

Craigslist is NOT a BBB Accredited Business.

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