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Business Profile

Internet Services

Nextdoor.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    Nextdoor.com, Inc., came to BBB’s attention in April 2013. A review of the company’s complaints was done in September 2024. Complaints on file state concerns of account restrictions or terminations.

    BBB recommends users to review Nextdoor's Guildlines & Policies, Community Guidelines, and Member Agreement prior to using their services.


Complaints

Customer Complaints Summary

  • 659 total complaints in the last 3 years.
  • 204 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Posts are being made that violate the Texas cottage food laws and when you report them, you get post back from your helpdesk that Im the onebeing reported for reporting the post and they will allow them up. You also have local moderators in our area now telling people that are being reported who the moderator is reporting them. so you allow people to post things that are against state law, and your moderator ***** that I reported to told me Im the one in and I should quit reporting. I would like someone whos actually in the corporate office of next-door to contact me about this problem before I go the next step in contactthe state government in ***** to let them know that yall are allowing people to post things that are against the law.

    Business Response

    Date: 08/19/2025

    This neighbor is a reviewer and as a reviewer Nextdoor holds them to a higher standard when it comes to moderation. Reviewers need to moderate with the advisement of the Nextdoor Guidelines. If the neighbor disagrees with the guidelines, they can request to not be a reviewer.

    Customer Answer

    Date: 08/20/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:08/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a Lawyer in **********, affiliated with a national group of attorneys, judges, and former prosecutors working on legal cases against the *************************. Next-Door allegedly bans discussions regarding "National Politics," yet it allows ***** supporters and ***** ***** supporters to discuss "National Politics" all day long and mostly unbridled. Whenever an anti-***** post is made, it typically gets deleted IMMEDIATELY, or the Moderators jump in *** **** with their bullying and intimidation tactics, while supporting the ***** / MAGA crowd! When you protest the egregious treatment and unfair application of the rules against any anti-TRUMPERS, you get insulted, publicly slandered, and your account gets suspended. This egregious conduct appears to permeate the company's entire culture and they give consumers no way to address and pursue serious situations. There are even cases where certain rogue Moderators are "subjects of interest" in retaliation cases by Moderators and complaining consumers.

    Business Response

    Date: 08/07/2025

    If neighbors believe the moderation isn't happening fairly, they need to report the reviewers to Nextdoor Support so that we have examples and can take action if appropriate:

    *********************************************************************************

  • Initial Complaint

    Date:07/29/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 20th Nextdoor support gave my personal phone number out to a trucking company in ************* **. In 2021 my account was suspended for sexual content that I did not post. This company has refused to delete my personal phone number. I was bullied for not agreeing with the community guidelines on sexual content on the Nextdoor platform. I have contacted Nextdoor support several times but they lied and said they emailed me and did not. Nextdoor support keeps emailing an email that doesnt exist. Nextdoor platform is also racist towards the gay community and suspends accounts for no reason.

    Business Response

    Date: 08/05/2025

    The neighbor's account doesn't exist. We don't have records of anything relating to this neighbor. 

  • Initial Complaint

    Date:07/28/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 20th 2025 ******** customer support gave out my phone number to a trucking company in ************* **. I was upset because this company is not allowed to give out my phone number without my permission. I have contacted ******** customer support through ******* but they have not responded. ************************** doesnt exist anymore. They need to stop emailing an email that doesnt exist and delete my phone number

    Business Response

    Date: 08/05/2025

    We don't have access to neighbor phone numbers and thus cannot give out phone numbers to other entities. 

  • Initial Complaint

    Date:07/27/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account was "disabled" for "not using my real name" which is strange as my real name is ****** ****-******** or ****** **. **** is my Maiden name. Furthermore, I have a long standing business linked to my Next-door Profile and Next-door app, *******************. Additionally, I was the Original Next-door Founding Member and Lead since 2013. Plus my picture is tied to the account. I literally worked for ******** as a Contractor from in ********************* ********* and Visited ************* whete Next-door is headquartered.This appeal is seeking to overturn what appears to be targeted ************ ************* such, it is truly insulting to say I'm not using my real name. As a Former Elected Local Official in ****************** from *********, I used MY NAME ****** ****-********. ****** RW is a shortened version of my name. A simple ****** Search could verify exactly who I am and plus my picture has been on the account since the year 2014.This "suspension" for allegedly "failure to use a real name" is literally a complete fallacy and an insult. I would like my account immediately restored as I equally have a business account on Nextdoor and that business account has over a number of HIGHLY POSITIVE Reviews stating about our business (which is BBB A+ Accredited) is operated inside of the same area.Also, in light of all of this, I demand a formal apology in Writing As Well from the Director Neighborhood and Member Experience (or other associated title) with Next-door or its CEO, directly.

    Business Response

    Date: 07/30/2025

    The neighbor was able to reactivate her account by using her real name instead of her last name initials. 

     

  • Initial Complaint

    Date:07/26/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They suspended my account again for multiple accounts which I do not have i emailed mailed them which they will not respond two of their their employees threaten me online they have been treating me awful and I feel like they the have have violated my rights twice

    Business Response

    Date: 08/05/2025

    We believe this account is fraudulent. 

  • Initial Complaint

    Date:07/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No transaction, but a sanction against my account. I was suspended wrongfully and erroneously. My original appeal is below."I understand the importance of being respectful. While I did swear, it wasnt aimed at anyone and wasnt meant to offend. It was just an expression of frustration. Ill be more careful with my words moving forward. I ask you to please reconsider."Id also like to hold ************* in contempt of the constitution and all its amendments including our right to free speech and expression including swear words that are non threatening and non racist, bigoted, or otherwise not protected under free speech rights. I demand the immediate reinstatement of my account and an apology for the inconvenience caused.

    Business Response

    Date: 07/31/2025

    Part of the reason why the suspension was upheld is because it's not the first time the neighbor has been suspended.

  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need help with getting my name removed from an account on Nextdoor. It's listed as ***************** *** ********-***** ************. I was a producer for the agency on ************, which is showing on the map listed on this account. I left this agency in 2021, and I no longer sell insurance. The strange thing is that the email address listed on this Nextdoor account is the address for me when I was going through the process of becoming an agent and opening my own office ( I just realized that today). So, it's showing a map of the agency I worked for as a producer, and an email address from when I was becoming an agent, which are two different roles. I'm confused about this whole thing and concerned. I don't remember ever creating this account. I stumbled upon this account last year when I ******* my name and it popped up. I had never heard of Nextdoor before this. I contacted Nextdoor in August 2024, with no response to me. I provided my address, phone number, and email address, which is listed on this complaint. I tried contacting them today, but there website would not allow me to submit my contact request. So, that is why I'm contacting you for help. Thank You

    Business Response

    Date: 07/22/2025

    Please reach out to Nextdoor Support about this. It looks like there was an attempt to do so last year, but there was no followup.

    Make sure you include the links in which your name is showing up and which email address shows up.

    ****************************************************************************

    Customer Answer

    Date: 07/22/2025

     
    Complaint: 23612074

    I am rejecting this response because: I have already tried several times to contact this company over the last year and have been unable to speak to anyone. In my opinion, their website is not user-friendly. I would like to know why they didn't reach out to me a year ago, when I brought it to their attention that I was not aware of ever creating this account and no longer in this business. I simply want my name removed from their website. If they need to contact me, that's fine, but I am not going through the hassle of trying to contact them anymore. I've tried for almost a year now.

    Sincerely,

    ****** ********-*****

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nextdoor, ************** has disabled my account. No reason given. I wish to be reinstated.

    Business Response

    Date: 07/16/2025

    The neighbor has been suspended for discussion of non-local politics. They can appeal the suspension.

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is an extremely libelous post on nextdoor.com. I have asked for it to be removed and the nextdoor mods just sit on it and ignore it and have not removed it in six weeks. The libelous post is located here: ************************************************************************ I have explained in the detailed letter, attached to this complaint, why the post is libelous, defamatory, and not true. I have also proved that "**** *******," the alleged author of the post does not even exist. ****************************************************** In conclusion, the libelous post needs to be removed. And the mod, ******* *******, needs to be removed as a nextdoor mod (The explanation for "why" is within the detailed PDF letter I have attached to this complaint.)

    Business Response

    Date: 07/16/2025

    This neighbor has been working with Nextdoor Support on this situation today.

    Customer Answer

    Date: 07/16/2025

     
    Complaint: 23602157

    I am rejecting this response because:  I am not sure what is meant by "This neighbor has been working with Nextdoor Support on this situation today."  Nextdoor has now indefinitely suspended my Myrtle Beach account for no legitimate reason claiming that I am not allowed to have two accounts when, in fact, I own two houses in two states.  The REAL ISSUE of ******* ******* being one of ************ nextdoor.com mods and then loading up the ************ nextdoor mods with his gang of friends HAS NOT BEEN ADDRESSED.  I have been blackballed, slandered, libeled, and defamed on Nextdoor.com by ******* ******* and his friends.  I understand that a platform is usually not held liable for libelous posts.  But when those libelous posts are stemming from its own mods, that might be a different story and a much more egregious issue.
    Sincerely,

    ****** Woodhull  **************

    Customer Answer

    Date: 07/18/2025

    After the Better Business Bureau successfully contacted NextDoor.com headquarters, a libelous post about me that was posted on Nextdoor.com ************ for six weeks (even though i flagged it for removal and it stayed up for six weeks without any review for six weeks) was finally removed on July 16, 2025, thanks to the BBB intervening. AND THEN the vendetta: NextDoor.com, whose mods in ************ consist of a gang of inappropriate people, then denied me access to my NextDoor.com account, falsely claiming that I am not allowed to have two accounts, even though I own two homes in two different states. Yep, they then shut down my account -- indefinitely! How 'bout that for being "neighborly?" I have no problems with my Nextdoor.com account in ***********, *******, of which I have posted thousands of posts. But in ************, the mods are a tight knit gang who have ganged up on me for no legitimate reason. I am a handicapped woman just trying to make ends meet at age 75, minding my own business and violating no rules or laws. PLEASE READ THE FULL, FULL STORY IN THE TWO PDF ATTACHMENTS. IT IS SHOCKING. ABSOLUTELY SHOCKING AND REINFORCES THE WELL-KNOWN STEREOTYPE THAT NEXTDOOR IS ALLEGEDLY FILLED WITH UN-NEIGHBORLY PEOPLE.

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