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Business Profile

Internet Services

Nextdoor.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

  • Customer Complaint:

    Nextdoor.com, Inc., came to BBB’s attention in April 2013. A review of the company’s complaints was done in September 2024. Complaints on file state concerns of account restrictions or terminations.

    BBB recommends users to review Nextdoor's Guildlines & Policies, Community Guidelines, and Member Agreement prior to using their services.


Complaints

Customer Complaints Summary

  • 653 total complaints in the last 3 years.
  • 198 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nextdoor has ignored my requests to disable notifications multiple times. On approximately 2 May 2025 I received an email from Nextdoor, followed their link to disable all notifications. Today 9 September 2025 I received another local news email from ********. This is at least the 4th time that Ive disabled Nextdoor notifications in the past 2 years

    Business Response

    Date: 09/16/2025

    We have deactivated the neighbor's account. That stops all email notification. If that's not what they wanted, they can re-activate just by logging back in. 

    Customer Answer

    Date: 09/17/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:09/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The complaint review process is stacked against anyone from a conservative or Christian background. I have submitted complaints against several posts that are either personal attacks against me or blatant disrespectful comments towards conservatives and these complaints have not been resolved. The attached comment is a personal attack and I am unable to submit a complaint thru Nextdoor. The system appears to accept my complaint but when I go back to check, it was never submitted.Why is this guy protected and I am not allowed to criticize him and have his comments removed?

    Business Response

    Date: 09/08/2025

    This neighbor was suspended indefinitely in 2020 for continuing to be uncivil toward other neighbors. We allowed him back on with the understanding that he would abide by the guidelines, and we recently had to suspend him again indefinitely. 

  • Initial Complaint

    Date:09/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've requested the Nextdoor Support Team to provide me a link to download my personal information from their platform: comments, posts, chats, etc, for the eight years I've been on it, to which I've only received a link that doesn't work, apologies for that and empty promises to resolve it. This action is supposed to take a couple of days - I've been patiently for months, as I've repeatedly reminded them I only get errors. They keep saying they're working on it and ask if there's anything else they can do? In one reply they even said the case was closed. It would be nice if they could just do this one thing that they promise to everyone they can.

    Business Response

    Date: 09/08/2025

    I have requested that our Support team reach out to the neighbor again with the link. It's up to the neighbor to be able to open it within the manner they need to see the data.

    The neighbor should be able to do this themselves through their account, but I have instructed our team to reach out again.

  • Initial Complaint

    Date:08/29/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against: ************** (**********************************************************)Nature of Complaint: Unfair Business Practices / Censorship / Account Suspension Details of Complaint:My account ************************** was indefinitely suspended on Nextdoor.The cited violations included harmless posts such as: Asking another user to please stop trolling me, have a blessed day Posting a Bible verse with a heart emoji Sharing family photos and personal comments None of these posts violated ******************* Guidelines. They were personal expressions, not harassment or political campaigning.Meanwhile, other users (including moderators) openly posted political endorsements without being penalized, demonstrating selective enforcement.I was targeted, censored, and monitored repeatedly during the 2024 local election period, leading to my permanent suspension.Impact:Loss of access to business accounts on Nextdoor, resulting in lost clients and income.Harassment and reputational harm due to selective enforcement and public claims that I violated guidelines when I had not.Emotional distress from being unfairly monitored and censored.Resolution Sought:Immediate reinstatement of my account.Fair and consistent enforcement of community guidelines across all users.Safeguards to prevent targeted reporting and harassment being used as grounds for suspension.

    Business Response

    Date: 09/05/2025

    The neighbor has been suspended for complaining about moderation which violates the Community Guidelines. The suspension is correct. 

    Customer Answer

    Date: 09/06/2025

     
    Complaint: 23816751

    I am rejecting this response because:
    Their reply does not address the substance of my complaint or provide any explanation of why posts such as a Bible verse with a heart emoji, family photos, or asking a user to stop trolling me were classified as complaining about moderation. None of these examples violate Nextdoors published Community Guidelines.


    Nextdoors guidelines state that neighbors should treat each other with respect and that personal stories, celebrations, and encouragement are welcome. A Bible verse with a heart emoji, family-related posts, and a respectful request for someone to stop trolling are clearly within those allowances. Furthermore, the guidelines prohibit harassment, misinformation, and personal attacks yet users who engaged in these behaviors against me (and even displayed political endorsements on their profiles) were not penalized. This shows that enforcement was selective and applied inconsistently.


    Additionally, my account suspension caused real harm, including damage to my reputation and loss of business opportunities because my professional account was locked. I respectfully request that Nextdoor provide transparency into its moderation process, explain why content that aligns with its own guidelines was removed, and reinstate my account(s). If they are unwilling to do so, I ask the BBB to keep this complaint open as unresolved and note the lack of accountability from the business.


    Sincerely,

    ******* ******

  • Initial Complaint

    Date:08/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The next-door website came up in my email and stated that the neighborhood that I live in, *********** was going to use their site for our neighbor information. This was not true my neighbors did not switch from group me to nextdoor. I keep getting emails and texts even though I have repeatedly clicked unsubscribe. Now when I try to unsubscribe, the site will not go to another window for me to click this. I have tried googling nextdoor.com and nothing comes up. I just want off of their page because I do not even know the people that are on this site and they have nothing to do with my community. Thank you.

    Business Response

    Date: 09/04/2025

    We have unsubscribed the neighbor from future email invitations.

  • Initial Complaint

    Date:08/16/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 13 my acct has hacked and a duplicate made using all my info down to favorites and visible sign in info. With a disparaging comment about me in profile. Fraudster was commenting and posting using my info. I was told by reviewer to change info on profile to differentiate from fraud ****. I did..It went from ***** *..To *** *..When fraudulent acct was taken down I attempted to change back yo my real name. System would not allow. I have been suspended for a day. Not given opportunity to change it ..which is normally a Nextdoor option. I have reported directly and thru Nextdoor support with proper id ..DL Insurance Card..I Have received no response. I have been a ******** member for years. I didnt open a new acct ..my name never changed ..Why is no one helping me..I feel Ive been treated badly.

    Business Response

    Date: 08/25/2025

    We have been in touch with the neighbor and have helped them get their account back. 

  • Initial Complaint

    Date:08/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past few years myself & other members have reported large amounts of Animal sales, Backyard breeders. ILLEGAL breeding, fraudulant activity regarding fake rescue's, fake rehoming of animals to NO avail. The site is constantly filled with animal flippers, scammers selling sick animals.This is prohibited on ANY ************ website. Goes against the community ******************** stated & is a large concern for members. I have personally asked this be addressed by educating/training staff or remove staff who merely ignore the rules. All of which has been ignored. I have given proof of false advertising, fake posts & fraudulent activity.

    Business Response

    Date: 08/25/2025

    Rehoming is allowed per our guidelines: ************************************************************************************************.

    If the neighbor sees other neighbors violating this guideline, they need to report the neighbors and our team will look into it. 

    Customer Answer

    Date: 08/25/2025

     
    Complaint: 23750559

    I am rejecting this response because: Nextdoor has been Notified on every occassion an Animal is for sale or being rehomed under false pretences. Posts are NOT removed in a timely manner or often ignored. 

    Sincerely,

    ******** ******

  • Initial Complaint

    Date:08/14/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My partner and I were both banned from nextdoor for using alternate names for our safety and protection. We were only trying to sell a few items as were Disabled and becoming homeless. Meanwhile the site is full of constant hate speech and abusive language. The site needs to be shut down as it cant handle moderating. They are forcing the name to become public without consent of someone with an active stalker and restraining order. I also recently reported an image someone captured of a woman in a compromising sexual position without her consent, and that one didnt even get removed. Nextdoor is an extremely dangerous and negligent site, putting residents at extreme risk of violence.

    Business Response

    Date: 08/25/2025

    Because the neighbor isn't using their real name on the website and they didn't leave a working email address for us to look up, we can't find the account. If the neighbor replies with their email address, we can look into it.

     

  • Initial Complaint

    Date:08/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is ran by pure hypocrisy. They censor conservatives very heavily, but allow liberal users to break various laws and slander others. They refuse to punish those who violate those same polemic break the companies own rules. Further; they allow illegal unlicensed contractors, who even admit they arent licensed, to advertise, which has been repeatably flagged for violating actual laws. And Ive cited such laws broken. The moderators are liberal and biased. Im attaching proof of snipped shots

    Business Response

    Date: 08/19/2025

    Not exactly sure what the complaint is based on the neighbor's description. If a neighbor wants to help out with a job, we don't moderate those conversations. It's up to the person who is asking for help to determine if they want to utilize the help. Posts and comments are reportable, but if they don't violate the guidelines, they won't be moderated. 

  • Initial Complaint

    Date:08/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Posts are being made that violate the Texas cottage food laws and when you report them, you get post back from your helpdesk that Im the onebeing reported for reporting the post and they will allow them up. You also have local moderators in our area now telling people that are being reported who the moderator is reporting them. so you allow people to post things that are against state law, and your moderator ***** that I reported to told me Im the one in and I should quit reporting. I would like someone whos actually in the corporate office of next-door to contact me about this problem before I go the next step in contactthe state government in ***** to let them know that yall are allowing people to post things that are against the law.

    Business Response

    Date: 08/19/2025

    This neighbor is a reviewer and as a reviewer Nextdoor holds them to a higher standard when it comes to moderation. Reviewers need to moderate with the advisement of the Nextdoor Guidelines. If the neighbor disagrees with the guidelines, they can request to not be a reviewer.

    Customer Answer

    Date: 08/20/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

Nextdoor.com, Inc. is NOT a BBB Accredited Business.

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