Complaints

This profile includes complaints for Yelp Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yelp Inc.

  350 Mission Street San Francisco, CA 94105

• 

  Yelp Inc.

  140 New Montgomery St San Francisco, CA 94105-3705

• 

  Yelp.com

  11 Madison Ave Fl 14 New York, NY 10010-3670

• 

  Yelp Inc

  P.O Box 204393 Dallas, TX 75320

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp is a deceptive business, incenting business owners to pay money for services they do not receive. They are copying a ******** model but do not offer campaign services. It is just a web page. If you add pictures, they consider those "ads" which is ridiculous. They charge fees based on fake leads that come from pretend customers that are not even in the same location as the business and charge fees based on those pretend leads. Furthermore, if you call customer service to complain you are mysteriously disconnected. There is no way to undo an association with your business. To add insult to injury fake, non-customer reviews are allowed. This company needs to be put out of business. They are purely a scam.

  Business Response

  Date: 09/19/2025

  Dear ******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:09/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp charged me $300 on 9/18 and insisted it was because I was getting website clicks. When talking to the service *** he claims I chose $14 per day when I signed up. All I did when I signed up was use the free trial. He refunded me $150, but I should receive $300. I have only received one client from yelp and that was 2 months ago.

  Business Response

  Date: 09/19/2025

  Dear ****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:09/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a sales person first contact me. He set up a consultation. The first of my issues with YELP. When we first spoke he spoke fast and definitely had me confused. I received a few more calls after him. The person I spoke with told me if I tried the service if I didn't want to continue I had 30 days to end the trial. I did as they asked. ** looked at my account and saw that it was still active call YELP back, that is when this began. They continued to bill me, I continued to look at the account to simply play with it while I was looking to see if I was active, and I was. I called back because I saw their first billing to me and I immediately called when I found out. I told them again to cancel it! Then the following month I got another one!I called and they were not customer centric, so I got charged again! I have been disputing this with YELP, with my credit card, and ******, again I get nobody to listen or close my account in a timely manner and they made it to be all my fault regardless of the times I called and were unwilling to give me a credit. YELP has lied and been deceitful, and honestly have been very vague, gave me run around answers, transferred me all over, and as of today...I am still fighting this! I was told this was my only avenue, I honestly do not know what to do and I have been dealing with this sine April 2025 I believe. Please help me resolve this matter!

  Business Response

  Date: 09/19/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:09/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was manipulated on sales call. I specifically said I did not want to pay for anything and was told no cost to start so I listened to the very nice sales *** only to find out i was being charged later.

  Business Response

  Date: 09/17/2025

  Dear ******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:09/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 17 September, I received an email from yelp stating that a consumer is requesting a bid for a small job in *********. That consumer also contacted me via phone I noticed that they requested the job to be done immediately and I informed them we could not assist them due to the fact that we were booked out a month. I then tried to accommodate them by making a tentative appointment for Saturday if the contractor got back in town and would have time to assist.The consumer texted me Friday confirming and I expressed to him that we are booked for the next month and we would not be able to assist him, but thank you for contacting us.This consumer was allowed through yelp to post negative feedback. I have filed a complaint with yelp. They have not yet responded. I am not allowed to post or respond to this consumer. Due to the fact wants us to upload a personal photo. Also, when I have contacted yelp, they have informed me that the whole process is controlled by AI and they cannot fix it. My husband and I are a small business center. Weve owned our company for 40 years. Weve never had any complaints against our company through any agency, including the California state contractor Board. We didnt even work for this person, and I did my best to assist them since I am trained in the highest level of customer service, a retiree of the state of ********** and worked in real estate for 15 years. This consumer on their yelp account makes a business of contacting companies and reporting negative feedback based on their profile. How can yelp allow this? He just makes a phone call and if they dont answer or he doesnt get his way, he post negative feedback thats defamation of character and slander. My husband has had three open-heart surgeries due to a genetic heart disorder and 65 years old and still continues to work and run our business. This is shameful what our world is coming to.

  Business Response

  Date: 09/17/2025

  Dear ***********,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 09/18/2025

   
  Complaint: 23894527
  
  I am rejecting this response because:

  Yelp is allowing based on their AI software a review, that is false, document sent into yelp, confirming. In a world of hatred and rhetoric yelp is supporting the evil and allowing a ****** off consumer who is mad at the world take it out on a small business, who doesnt ask for referrals, but allows our work to speak for itself. 40 years in business with no negative reviews against yelp, ****** or our contractors lic., proff/documentation submitted thru yelp. If you look at this consumers history 14 negative reviews against businesses when he cant find someone to help him, he is obviously a very unhappy person and has gotten away with posting false information on yelp, resides in *************.  Yelp will not let me respond to his review unless there is a personal picture of the owner who is the licensed contractor responding to him which that consumer will see.  Yet we cannot see his photo. Weve posted a picture of our business and that should be sufficient yet they are wanting us to put ourselves out there to address this evil. 

  I find it interesting that yelp is blocking a good review, from a client who is a RN in ********* and loved our work but because she had never written a review before they werent allowing it! This is shameful and evil on yelpss behalf.  Theres something wrong with their AI and their algorithm as I have read on all of yelps reviews. This should not be allowed and I will continue to fight it!

  Sincerely,
  
  *********** *******

  Business Response

  Date: 09/19/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23894527
  
  I am rejecting this response because:

  The person that left a negative review on our account goes by GK Residing in ************* has Mostly all negative reviews. When I asked yelp for information pertaining to this person, the only thing they stated they have initials GK no other info.  I have not spoken to anyone by those initials or even the first name of G. How can anyone just leave a review if youve never spoken to them before?The federal reserve has banned faked review testimonials as of 2024. I am asking that yelp removes this review immediately. I am also asking that they put back on the two 5 star reviews that theyre not allowing do to their AI Algorithm and our clients first review. These are very good actual clients of ours that love our work and because of their Yelps AI algorithm have now been removed.  We are a small company in business for almost 40 years with never a negative review or unhappy client. This is fraudulent based on The ************************ rulling!  Please contact me on their final decision. 

   *******************************************************************************************************************************************

  
  Sincerely,
  
  *********** *******

  Business Response

  Date: 09/26/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 09/26/2025

   
  Complaint: 23894527
  
  I am rejecting this response because:

  Theyre not even responding. How is this acceptable? 
  

  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.

  They have now even removed two of my good reviews based on their AI algorithm one has been on there for the last 60 days. Shame on yelp. This is unprofessional and unethical.

  
  Sincerely,
  
  *********** *******

• Initial Complaint

  Date:09/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered my business in the Yelp Business ******* business name is ****** Landscape. I entered into Yelp based on a promotion. The agent I spoke to told me I would only be charged $120 a month. He said he would give me $500 credit for ads. I checked my credit constantly and then out of no where I was charge over $400 for ads while I still had a credit available.I spoke to Ania for assistance. Without any explanation she discarded my claims and said no refund will be issued and my case is closed. No information was provided to me or given to me. I asked to speak to someone and she said there is no one else that can do anything case is closed.

  Business Response

  Date: 09/17/2025

  Dear ****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:09/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yelp withdrew $60+ and $100+ from my account. I was contacted by ******* *****, Senior Sales Associate, and blatantly told ******* that I cannot afford the service only the free account too obtain customer I demand a refund. I dont not want the service. Yelp has caused my account to be over drawn. I have also filed a complaint with the ************************ for unethical practice.Yell will not allow you to remove the card they are billing.

  Business Response

  Date: 09/17/2025

  Dear *****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:09/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't receive any calls from businesses it was all residential which I don't do. I told them I don't repair residential kitchen equipment. I dealt with broken links on my ads, Some ads I clicked on it said my business was closed permanently. It's been a huge nightmare dealing with issue after issue with yelp. They told me they would help me I spoke with 5 different people trying to make it work better for me being a new business owner. I felt like it was a huge setup to take my money. I reached out to yelp and asked them why should I be paying you if I'm not getting restaurants to call me. I got this for a response.. My name is ***** and I am part My name is ***** and I am part of the Yelp Payment Inquiry Team. We have reached a determination regarding a refund request submitted for the accrued charges on your Yelp for Business Owners account ******************************************************************** further investigation on your account, weve determined a refund is not warranted at this time. We appreciate your patience in waiting for a decision.We will not be issuing a refund for services delivered as these programs are self-managed and numerous resources are made available regarding the products purchased as well as the ability to stop services at any time within your Yelp for Business Owner's Account.If you have any further questions in regards to the advertising campaign, please respond to this **********,Kayla **** I am I repair commercial food equipment in restaurants, hospitals, hotels, nursing homes etc. Not residential and not ice makers just hotside equipment. What really ***** is we can't leave a review on ****** for them so people are gonna keep getting screwed by yelp biz. ***** for them but good for me they don't have an updated credit card for me so they can't charge me. They're threatening me that if I don't update payment they will shut down my ads. Go ahead and shut the broken links off I don't care. I am now with ****** ads and I'm getting real businesses calling me.

  Business Response

  Date: 09/17/2025

  Dear ****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 09/19/2025

   
  Complaint: 23881914
  
  I am rejecting this response because: 

  They want me to contact them and pay the full balance. The response was vague and nothing regarding the issue. I didn't get anything out of yelp and had broken links. I feel like I was set up to fail with yelp. I just get "contact us" how about we're terribly sorry we will make this up to you by waving your false payment? Something like that would be suffice.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 09/19/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

• Initial Complaint

  Date:09/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite being listed on the No Call list, weve been contacted regularly by Yelp asking us to claim our business page. We are a small agricultural business and have a marketing budget of $0. Despite telling them repeatedly to stop contacting us, we continue to receive these calls. Ive worked for several small businesses over the last 2 decades, and this is standard operating procedure for them - there is no repercussion for them, so they have no incentive to stop harassing us. I will not mention our business here for fear of retaliation.

  Business Response

  Date: 09/12/2025

  Dear *******,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 09/13/2025

   
  Complaint: 23876840
  
  I am rejecting this response because:

  It makes no acknowledgement that they have even read the complaint. They sent a generic response directing me to their website.
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 09/17/2025

  Hi, 
  
  Thank you for your response. Were sorry to hear about your continued frustration. 
  
  Once again, to ensure we efficiently assist you, please contact us directly at Yelp HQ. We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 09/17/2025

   
  Complaint: 23876840
  
  I am rejecting this response because:

  they have once again sent a canned response, none of which apply to my complaint. Furthermore, I was contacted AGAIN today. We have made it abundantly clear that we are not interested, and to stop calling - we are on the no call list. At no point has any representative for Yelp made any attempt at earnestly resolving my issue. 
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 09/19/2025

  Hi, 
  
  
  Thank you for your response. Were sorry to hear about your continued frustration.
  
  
  We look forward to assisting you directly at Yelp HQ. However, we will no longer be able to assist.
  
  
  Best regards,
  Yelp HQ
  
  

  Customer Answer

  Date: 09/22/2025

   
  Complaint: 23876840
  
  I am rejecting this response because: this is the third time Yelp has sent the exact same response. At what point is BBB going to step in here and actually assist with this situation?
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:09/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COMPLAINT AGAINST YELP INC. FOR DECEPTIVE REVIEW FILTERING PRACTICES BUSINESS AFFECTED: Irvine Dermatology (Private Medical Practice, **********)COMPANY COMPLAINED ABOUT: Yelp Inc., ******************************************* DETAILS:Irvine Dermatology has 82 verified five-star reviews, yet Yelp displays only 29 (35%) while hiding 53 (65%). On June 1, 2025, I submitted a formal complaint. Yelps initial responses were automated and dismissive. On June 5, 2025, Yelp acknowledged that many of the reviews in the not recommended section tend to be some of those positive reviews because users overall write more positive than negative reviews. This confirms Yelp:Deliberately suppresses positive reviews disproportionately.Produces an artificially negative representation of ************* aware of this bias but continues the practice.Falsely claims neutrality of its filtering algorithm.Yelp also cited 47 U.S.C. 230 to claim lawsuits are barred, showing awareness of harm and intent to avoid accountability.DECEPTIVE PRACTICES:Suppresses positive reviews, creating misleading **************** as helpful and reliable while hiding genuine feedback.Fails to disclose systematic filtering.Provides no meaningful appeal for affected businesses.Intimidates businesses raising legitimate concerns.HARM CAUSED:Loss of potential patients.Damage to reputation.Economic losses from reduced visibility.Barriers to patient access.Competitive ****************** VIOLATIONS: Violates California Business and Professions Code *****, ***** and Civil Code 1750 by engaging in unfair business practices, creating false impressions, and deceiving consumers about review completeness.

  Business Response

  Date: 09/12/2025

  Dear ****,
  
  
  Thank you for writing to the BBB. We would like the opportunity to help you further. In order to ensure we assist you efficiently, please review the following scenarios and contact us directly at Yelp HQ:
  
  
  1. For Billing and Payments Queries
  
  For more information on Yelps billing and payments, you can review our ************** here (******************************************************************************). Should you require further assistance and you are a current advertiser (or former advertiser with account concerns), please contact our Customer Success team directly at **************. Well be happy to assist you!
  
  2. For Questions regarding Yelps Review Recommendation Software
  Yelp doesn't recommend every one of the millions of user reviews that are posted. Our recommendation software tries to determine which reviews from the Yelp community are the most helpful and reliable, and displays them on business pages. The recommendation software is entirely automated. It applies the same objective rules to every business and treats reviews of advertisers and non-advertisers exactly the same. More information can be found in our ************** here (******************************************************************************************************************************************)
  
  3. For Questions on Business Listing Information
  
  If your Business Listing information is incorrect or youd like to suggest changes, this can be done directly via the Yelp Business Owners App or directly on a business listing on **************************. For more information please visit our ************** here (*************************************************************************************************************************************************************************)
  
  4. For Other Inquiries
  
  If your inquiry doesn't fit into one of the categories above, please refer to the following resources;
  Yelp ************** - For Business *****************************************************
  Yelp ************** - *******************************************************
  Yelp Blog - ****************************************
  
  We appreciate your patience and look forward to assisting you.
  
  Best regards,
  Yelp HQ