Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My child was given an Outschool gift card for his birthday. I used the gift card to pay for a class. The class was cancelled by the instructor due to low enrollment, but Outschool refuses to refund the full amount of the gift card back to my account. I was only offered a $10 credit, but the gift card was $50.

  Business Response

  Date: 03/06/2025

  We are in receipt of complaint ID ******** filed by user ****, ********. The user reached out to us about getting a refund of $50 for a canceled class that was paid for with a $50 gift card, and our support team is actively investigating the request prior to Outschool's receipt of this BBB notice. The user will get a response directly from us at ********************************** once the issue has been resolved.
  
  Kind Regards,
  Kacey

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23027061
  
  I am rejecting this response because the "solution" I was given was a $10 credit on a $50 cancelled class. They only offered to refund me if I book another class (out of my own pocket), which is ridiculous. I am not giving them another *****.
  
  Sincerely,
  ******** ****

  Business Response

  Date: 03/10/2025

  We are in receipt of complaint ID ******** filed by user ****, ********. The user reached out to us about getting a refund of $50 for a canceled class that was paid for with a $50 gift card, and our support team is still investigating the request prior to Outschool's receipt of this BBB notice. The user will get a response directly from us at ************************************************************ once the issue has been resolved completely.
  
  Kind Regards,
  ****
  

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23027061
  
  I am rejecting this response because the issue has not been solved and I have not been contacted.

  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 03/12/2025

  We are in receipt of complaint ID ******** filed by user ****, ********. The user reached out to us about getting a refund of $50 for a canceled class that was paid for with a $50 gift card and our support team has issued a voucher to cover the git card funds prior to Outschool's receipt of this latest BBB notice. If the user does not believe this issue has been resolved, we encourage them to reach out to us directly at ************************************************************
  
  Kind Regards,
  Kacey

  Customer Answer

  Date: 03/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had several incidents that have risen over the past few months. Most specifically weve had teachers not showing up to teach lessons, technicalissues with the out school platform, customer service issues with refusal to grant refunds, despite Services not having been provided after payment has been collected, and inappropriate charges to my credit card that are not being refunded in a timely fashion. There is a happiness or.cashback guarantee on their website, but they are refusing to withdraw my children from the classes or refund the money. We have now spent upwards ofsix hours, trying to resolve the issue to no avail. I would like a refund for the services that were not rendered including but not limited to classes that were supposed to occur today for which the platform was not functional and out School has refused to provide.the refund and the additional fraudulent charges to my credit card in a total of $197 as well as prepaid tuition for a violin class, a tutoring class for which the instructor did not show up today, tuition for the same tutor on Friday for which we do not intendto get up and try to get out of bed for a class that is not going to occur yet again, and a Minecraft math class because again I cannot allocate more time and money to classes that dont actually occur. The teachers have agreed that there is a happiness guarantee and that out school should refund the money but out School is refusing to do so. I am attaching one photo example of where there is no ability to even join a class for which we were charged

  Business Response

  Date: 02/24/2025

  We are in receipt of complaint ID ******** filed by user ******* ********. The user reached out to us to request a refund due to trouble joining class, and our support team verified that their learner was able to access the classes and issued a refund for the class their learner missed prior to Outschool's receipt of this BBB notice. If the user does not believe this issue has been resolved, we encourage them to reach out to us directly at ************************************************************.
  
  Kind Regards,
  Kacey

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22935420
  
  I am rejecting this response because: there was no ability to join the class, and the instructor also confirmed that it was not possible to join the class because there was no join class button. The instructor subsequently canceled the next two classes. In total, we were charged for three classes and received a refund for one class. Additionally, the charges had been placed on my credit card when there was over $100 balance in credits that were available to use and should have been used to pay for class fees, not an extra charge on my credit card. Lastly, I have attempted to reach out for two straight weeks and every single email is immediately sent back with a template response, saying that they will not respond to my attempts to resolve the issue. I have documentation from the teacher saying that our school should refund the money but out School is refusing to even communicate with me about refunding the money not just for the unauthorized charge to my credit card, but also for the classes that the platform was dysfunctional on and for the subsequent classes that the instructor canceled. 
  I have included an email from the instructor where she canceled the Thursday and Friday sessions and said that she was going to have out School process the refund for Wednesday Thursday and Friday, Ive included the email from the Wednesday instructor who verified that she was going to ensure the out School process the refund since we were not able to join, Ive included an image of the lack of join Button for the class that was taken on Wednesday morning, as can be verified by looking at the digital timestamp on the photo that was taken a while. He was supposed to be in class, but couldnt get in, and I have also included another instructor email where she very clearly states that our school should be processing a refund which they have not. Lastly, I have included the email with date stamp of the $100 credit that was verified in my account ***** prior to outschool placing a $197.60 charge on my credit card (i exceeded the number of available attachments but have the over 20 email attempts to resolve the issue and the time stamped unauthorized and inappropriate charge to my credit card).
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 02/27/2025

  We are in receipt of complaint ID ******** filed by user ******* ********. The user contacted us to ask for a refund because they had difficulty joining a class. Our support team confirmed that their student was able to access the classes, and we refunded the missed class before receiving this BBB notice. If the customer still has concerns, we urge them to contact us directly at ***********************************
  
  Kind Regards,
  Kacey

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22935420
  
  I am rejecting this response because:

  I have provided ample evidence that my child was not able to access class. The tutor has confirmed in writing on 3 occasions to both me and to Outschool confirming that he could not join the class. The tutor subsequently canceled the next two classes. Additionally, Outschool placed an unauthorized charge of $197 on my credit card, ignoring the credit that was on the account. Again, I have reached out to outschool customer service no fewer than 20 times without meaningful response. I have video evidence that my child could not access class and have provided it to outschool. Whats more, there is a satisfaction guarantee on the site that is not being honored. 
  I have again attached documentation that there was no join button and the instructor messages verifying that they acknowledge that he was unable to join class and they canceled the subsequent 2 classes. Failing to deliver on 3 classes that were charged to my credit card. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered a online English Writing Course for my son at ************************** on 9/26/2024, order number TZ06OCKZ, but due to the company processing issue, my son had no access to his 1st course, so I contacted the customer service of ************************** to cancel this course since I was not satisfied with their service and asked for refund. However, the customer service representative refused my refund request and claimed they were only allowed to issue company credit with 90 days period. I told her it was unfair and I would not accept it. After that I called my credit company (Apple Card) and got temporay credit, but my credit company just informed me that the temporay creidt was canceled since outschool.con insisted to charge me. I do feel ************************** was unfairly charged me since I didnot use their service and they cannot force me to expense for unauthorized service. I hope BBB can help me with this issue and let ************************** prcocess my refund request insetead of issuing company credit. Thank you!Ming

  Business Response

  Date: 01/09/2025

  We are in receipt of complaint ID ******** filed by the user ******** ****. The user reached out to us to request a refund for their class prior to Outschool's receipt of this BBB notice. This request was made outside the refund window of the class. A credit was applied to their Outschool account as a courtesy. If the user does not believe this issue has been resolved, we encourage them to reach out to us directly at ************************************************************.
  
  Kind Regards,
  Arya

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22788418
  
  I am rejecting this response because:

  1. I contacted Outschool on 9/30/2024 and clearly told them that I wanted a refund instead of their company credit.

  2. Due to Outschools processing issue, my son couldnt access to the course I already paid, so I emailed them immediately and requested the refund.

  3. A non-optional company credit forces customer to spend, which is not fair and unacceptable.
  
  Sincerely,
  
  ******** ****

  Business Response

  Date: 01/14/2025

  We are in receipt of complaint ID ******** filed by user ******** ****. The user reached out to us about a refund for their class prior to Outschool's receipt of this BBB notice. They were unable to attend one of their class meetings due to an Apple relay issue and a credit was applied to their Outschool account for the missed class.
  
  They went ahead to request for a refund for the remaining meeting outside the standard refund window of the class and an additional courtesy credit was applied to their Outschool account. If the user does not believe this issue has been resolved, we encourage them to reach out to us directly at ************************************************************.
  
  Kind Regards,
  Arya

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22788418
  
  I am rejecting this response because:

  1. What I requested is a refund, not credit (expired on 12/24/2024) with only 90 days period.

  2. I contacted the customer service of ********************** already, the problem wasnt resolved, thats why I asked help from BB

  
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/3/2024, my daughter has been very sick and I requested for a sick leave over 24 hours ahead for a class scheduled for 12/4 at 8 pm EST, which is part of a course my daughter is enrolled called "Spanish Private 1-On-1 Full Course with a Native Spanish Speaker Professional" held via Outschool. I followed the 24-hour reschedule rule and the teacher AGREED to reschedule the class to Dec 5th, at 7:30pm. However, the rescheduling didn't happen because as per the teacher ******************* team couldn't see my message on time as they were with other issues, and I don't have access to the system to make changes myself." Therefore, we are basically forced to miss the 12/4 class due to the Administration team's fault. The Administration team didn't provide any alternative solution to make this right but simple let the teacher to inform us the class can't no longer be rescheduled disregarded the earlier agreement. This is tricking and taking advantage of customer's money. On early morning of 12/4, I complained about this issue by emailing Outschool Support with screenshots of the messages between me and the teacher showing the facts mentioned above. It took Outschool Support (agent's name is *****) almost the whole day to "look into" the issue and responded to me saying they can't issue a refund to the class because it's at the teacher's discretion to reschedule the class - The fact is the teacher already agreed to reschedule it, I'm not sure how they missed this simple key fact after spending the whole day on it. The course is fully paid at $845 for 40 class meetings in total, my daughter had 25 of them, so there are 15 remaining class meetings that are worth $316.875. Outschool Support said they can only issue me credit for the remaining class meetings if I decide to withdraw from the course. Outschool Support asked if I would like to withdraw without telling me how many credits they will issue, how the credits can be used, and how long the credits will valid.

  Business Response

  Date: 12/05/2024

  Hi there,
  
  We are in receipt of complaint ID ******** filed by user ******* ****.
  
  The user reached out to us about a refund for the class their learner was unable to attend because the teacher didn't reschedule the class as requested. Prior to Outschool's receipt of this BBB notice, Outschool offered to apply credits equal to the value of the remaining class meetings to their Outschool account. They have been informed that the credit can be applied to any Outschool class and have been told when the credits will expire.
  
  If the user does not believe this issue has been resolved, we encourage them to reach out to us directly at ************************************************************.
  
  Kind Regards,
  Arya

• Initial Complaint

  Date:11/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Outschool's new refund policy is their excuse for a fraudulent theft scheme essentially. They induce and encourage you to prepay a large sum of money for classes that occur in the future. Their refund policy states you can only get a refund within 24 hours of signing up for the course. We have taken over 1500 classes, on outschool, so I am very familiar with the new changes that are taking place and they are not good! In the most recent event we had a particular teacher with some personality issues, who was very rude, condescending and discouraging to my learner. I had to withdraw from all of the classes with that particular teacher because my learner did not want to go to her classes anymore. Even though this particular situation would fall under the "happiness guarantee" Outschool is still refusing to refund for all the prepaid classes that we haven't taken yet! I would like to warn parents about this company so they don't get ripped off and mistreated like I did!

  Business Response

  Date: 11/06/2024

  Hello. We have received complaint ID #********. The user has contacted us regarding their online class experience and a refund request. Please note that their inquiry is currently under review by Outschools Support Team, and all communications will be managed through Outschools customer support line.
  
  Thank you for your attention to this matter.
  
  Kind regards,
  The Outschool Support Team

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22505164
  
  I am rejecting this response because: All I get is nonsense excuses from outschool. The teacher, Ms. ******* was exceptionally rude, and discouraging. She made my learner cry after both Saxophone classes.  She also kept my learner after another class to talk to her and reprimand her and was also rude and discouraging. My learner did not want to attend her piano classes or participate in piano because Ms. ******* is so rude, discouraging and judgmental. It reached a point where I needed to pull my learner out of all of her classes, to preserve my learner's self worth and interest and enthusiasm in music, because Ms. ******* was destroying that!

  Ms. ******* is knowledgeable about music and has good curriculum but how she interacts with some of her students is just aweful! She is not being strict or "fair", she is just mean and rude! 
  
  

  Business Response

  Date: 11/07/2024

  Hello. Thanks for your response and ongoing attention to this matter. We can confirm that we have received your messages. Please be aware that your inquiry is currently being reviewed by Outschools Support Team, and any updates will be communicated directly through Outschools customer support line.

  Kind regards,
  The Outschool Support Team

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22505164
  
  I am rejecting this response because: I don't get the help I need through outschool, so that is why I had to reach out to the BBB. The refund should be approximately $500. 
  
  

  Business Response

  Date: 11/08/2024

  Thank you for your response. Any updates will be communicated directly through Outschools customer support line.

  Kind Regards,
  The Outschool Support Team

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22505164
  
  I am rejecting this response because: I have not received any help on the outschool platform. I am owed a refund of approximately $500 for all of Ms. ********* classes that we have not taken and most of which have not started which I had to drop because mistreatment of my learner. I have not received any communication or help or a refund on the outschool platform, just delay tactics and excuses. Your reply here is just another excuse to delay the process and  steal my money. I have stopped spending any more money on your platform.  It does NOT take this long to refund me, it would take 5 minutes! 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking at my credit card statement and found a deductible from Outschool **************** of 100.00$ and don't know why and what for because I did not authorize this transaction. It was done on 9/6/24

  Business Response

  Date: 09/16/2024

  We have received Complaint ID ******** regarding ****** *****. However, we were unable to locate a transaction associated with the name ****** ***** and the email address ************************** We genuinely apologize for any confusion regarding this charge. To investigate this matter further, we kindly request the following information from ****** *****:
  
  The charge date(s) of the transaction(s)
  ******** date(s) of the transaction(s)
  The last four digits of the payment method used
  The type of card (e.g., Mastercard, ***** etc.)
  
  We kindly ask that you please contact us directly at ********************************** with this information. Our team will be more than happy to assist you and work with our payment processor to promptly resolve the issue. Thank you for bringing this to our attention. Thank you.
  
  Sincerely,
  ** *******
  Support Team, Outschool

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, September 9th 2024 - Outschool sent an email to me indicating several disputes were initiated on my account and my account was suspended. I requested additional information, proof of such transactions and was met with no response. My financial institution has no record of this disputes and the team has yet to provide any proof. All I know is my two boys have been ripped from their classes with zero explanation beyond a general message. I requested further information and was advised to contact my institution. No credits were made back to my financial bank or the outschool account.

  Business Response

  Date: 09/12/2024

  Hello. We are in receipt of Complaint ID ******** filed by user ***************************. The user reached out to us about several account access and dispute issues. However, we are unable to find an existing account under the name *************************** and email address ******************** If the user does not believe this issue has been resolved, we encourage them to reach out to us directly at ********************************** with the email address they used for their Outschool Parent Account. This will allow us to locate their account and the classes they purchased. A member from the team that manages Outschool class disputes will be able to look further into their inquiries from their write-in. Thank you.

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22272830
  
  I am rejecting this response because:
  I clearly indicated the email address in the complaint as ********************* My name is the same and I addressed the same exact information. 

  Sincerely,
  
  ***************************

  Business Response

  Date: 09/13/2024

  We have located the customers ********************** parent account under the email ******************** and the name *************. The email provided in Complaint ID ******** was ******************** listed under the name ***************************, which caused the initial difficulty in finding the account. Despite this clerical error, we can confirm that a Support Representative last contacted the email ********************, and our team has informed customer that we have been in touch with the legal department about the concerns raised on September 11, 2024. If the customer does not believe this issue has been resolved, we encourage them to reach out to us directly at *********************************** Thank you.

  Customer Answer

  Date: 09/13/2024

   
  Complaint: 22272830
  
  I am rejecting this response because: I notified ********************************** that I was filing a complaint with BBB. I was advised that the legal team would respond to the complaints through the BBB. And now the department is making excuses instead of addressing the issue. The problem remains that Outschool has not provided ANY proof that our financial institution filed claims on the charges. Outschool has yet to provide me with any documentation for the account associated with nae ***** ********************** regarding charges and have locked my children out from their courses. In addition, we were still charged for a week's worth of classes that neither child could attend. 

   

  Those issues have not been addressed by the ********************************** email, the legal team or whatever department is responding to this inquiry. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/16/2024

  According to our fraud investigation procedure, our system has identified questionable charges and problems related to the use of multiple payment methods for class purchases. As a result, your account has been suspended. If you believe this to be incorrect, please contact your credit card companies for further investigation to confirm that there has been no fraudulent activity on your accounts.

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22272830
  
  I am rejecting this response because:

  The outschool associate already agreed they located the account under **************, ********************. 
  Why havent this team answered the question?! 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My child was signed up for an ongoing math tutoring class 2x a week for $40. The teacher has cancelled 3+ times. I keep having to ask for refunds because Outschool charges me for the week ahead. However, they issue the $40 refund as $20 back to my credit card and then $20 in Outschool wallet balance credit. The last time this happened last week, I asked for the $40 refund to be sent to my card, not in outschool credits, but the rep said she couldn't do that. So basically, Outschool has stolen $20 from me. I am so frustrated. I would like the $20 in outschool credits refunded back to me on my card. The whole customer service experience was horrible and the teacher was so unreliable. How hard it is to refund a customer for a class that was cancelled by the teacher? Why won't Outschool give me my $20 back. I will not recommend this company to anyone. I do not want credits, I want my money back.

  Business Response

  Date: 07/22/2024

  We are in receipt of complaint ID ******** filed by user *************************. We reviewed our system and confirmed that there is not an Outschool account associated with the email address the user provided so we were unable to locate their conversation with our Support team. If the user does not believe this issue has been resolved, we encourage them to reach out to us directly at **********************************.
  
  Kind Regards,
  ***************************

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21999792
  
  I am rejecting this response because they stated they did not have the correct email address on file to research this. The Outschool account email is *********************** I expect an investigation from Outschool and for the $20 in the account wallet balance to be refunded.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/30/2024

  We are in receipt of complaint ID ******** filed by user *************************. We have located the user's account with the email address provided in their most recent reply. The user was issued $20 of credit in accordance with our Standard Refund Policy and Refund Eligibility Guidelines and Learning Experience Pledge. These policies can be found in our *********** for users to review. The $20 credit was issued instead of a $20 cash refund in accordance with our refund policy. If the user does not believe this issue has been resolved, we encourage them to reach out to us directly at **********************************.

  Kind Regards,

  ***************************

• Initial Complaint

  Date:02/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No matter how much time I spend redoing my application for Outschool, or how specifically I follow another teacher's instructions, teachers who are already on the platform for Outschool, my application is always denied within minutes and there's no response from Outschool other than you're denied.I stopped trying a couple of years ago because it's exhausting to try and figure out how to get approved but decided to try again and within 5 minutes I was denied! This is not ok with me and I would like someone to contact me regarding this matter. I need to know what I need to change in order to move forward. Unless, it's my skin color, I can't change that.

  Business Response

  Date: 02/20/2024

  Hello. We are in receipt of complaint ID #******** filed by user ************************. The user reached out to us because they applied to become an independent contractor educator on Outschool.com, and their application was denied prior to Outschool's receipt of this BBB notice. Were sorry to hear that their application to teach was not approved. We know that this can be frustrating, particularly when detailed reasoning is not provided. While Outschool does not provide specific feedback on teaching applications, this user is welcome to re-apply and well gladly highlight some resources to consider when applying. If the user would like more information on how to reapply or about the application they previously submitted, we encourage them to reach out to us directly at ********************************** so we can provide them with some resources.

  Kind Regards,
  **********************************

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21315980
  
  I am rejecting this response because:

  not acceptable. My account is always automatically denied. Guess Ill be destroying this companys reputation on ******* and in the media. 

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/17, 2022, my son completed a computer Blender course for the vendor ***************. Upon completion of the course, my son was rewarded with monetary compensation and certification. This is the third course with this vendor. On or around 2/21//22, I contacted Outschool to inquire about the conversations erased between the vendor and my son. I informed Outschool that everything went well the vendor in the 1st course. The coach attended every class, he took quizzes, and received his certificate. The last two courses had problems with coach attendance, and he did not receive his certificates of completion. The teacher didn't report to one class until I reached out the administrator. He was also to receive a discount for the last course, but he never received it. I have contacted Outschool three times, and I have not received a resolution regarding my issue. They leave me on chat and then send an email that they are looking into the issue. I am asking the company to honor the discounts and the vendor to issue the certificates or issue me a refund for the last two courses. As of today, Outschool has erased my conversation with the vendor.

  Business Response

  Date: 02/26/2023

  We are in receipt of complaint ID #******** filed by user *****************************. The user reached out to us about their conversational messages with an educator about classes that their child is enrolled in, and Outschool Support has followed up with this customer to let them know that they will be investigating their inquiry further and will follow up to address their concerns, prior to Outschool's receipt of this BBB notice. If the user does not believe this issue has been resolved, we encourage them to reach out to us directly at **********************************.
  Kind Regards,
  ***********************