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Business Profile

Live Streaming

Twitch.TV

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Live Streaming.

Important information

Complaints

Customer Complaints Summary

  • 208 total complaints in the last 3 years.
  • 58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dates of transactions: Jul 30, 2023, Jul 31, 2023 and Aug 1, 2023 Amount of money total: $77.88 Amount of taxes: $8.02 Total amount that should have been paid: $69.86 Nature of dispute: Taxes paid in a state that has no sales tax. Incorrectly charged.The business has done nothing to correct this. They have sent me random copy pasted materials through email. They do not want to fix this billing mistake.Invoice numbers: Invoice # *********=$27.82 USD, 447118328=$5.56 USD, 447112499=$5.56 USD, 447046667=$27.82 USD, 447498022=$5.56 USD, 447497207=$5.56 USD I have gone ahead and attached Invoice ********* for how charges are supposed to go with no tax on $19.95 USD.(This invoice is good[*********].)

  • Initial Complaint

    Date:07/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This streamer stole my videos from my account and claimed it was hers. There name is TheDanDangler she is a Twitch streamer pretending to be me and stole my content. I lost money on my account I want to withdraw the money I earned so far so it can go back into my bank account. My account name is **********************/number2324. I want my account back and active again.

  • Initial Complaint

    Date:07/29/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************************************************** One of your users from ******* has released a video of me taken without my consent showing me in a private location on a hidden unauathorised camera. He taken it down already but I want him punished or I will go to my solicitor.THankyou. Also I would like to be sent a copy of the video and have the rights transferred to me as it is only me in the video and the property is my private property without any cameras here that I own. Its my personal property he was spying without my knowledge the creep!

  • Initial Complaint

    Date:07/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone stole my debit card info and purchased ***** four times in a matter of minutes. I report it to this company and they wouldnt even return my emails. I sent them proof. I dont have an account with them. My bank is investigating the debt charges.

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lost my streak to a streamer (TFUE).My twitch name is AZTKSMOOTH.They claimed I was outside of the 7 day window but I have been subbing every month for 58 months.I would like to get my streak reinstated but they are not helping.

  • Initial Complaint

    Date:07/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pictures are worth a thousand words but sure as heck not suitable for children

  • Initial Complaint

    Date:07/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Online prostitution is out of CONTROL. Don't women understand that if men wanted a dirty stripper we'd be at a club and NOT wasting our time talking to them online? Discord, Twitch, ******* (for racism hosting, proof/evidence: ****** People *******", "Black People *******", etc.) and others are templated in a way, by illegal prostitution whores whom paved and polished the way for USD for the young generation to follow, they think they need an OnlyFans and all of these social links containing dirty sexual fulfillments to be 'popular', to be 'fulfilled', and they made it so smooth that they think they are not doing prostitution when the ****th man asks for the same thing as the others and they desire a quick payment. This is an outrage, God is crying because of his female children, and other genders being not qualified until they establish a templated set of links. Discord in particular is botted out by *********, men hosting womens identity theft, and lure and bait switch on innocent men whom 'thought she was friendly and hot' and that men made friends because she did not appear to be a prostitute, as these apps are flooded and polished by prostitution slide all the way to fame and popularity, we have forgotten the laws around ID theft, botting, cat fishing, phishing, reverse jukes of the laws because they practice this illegal behavior so often and WITH A POLISHED PLAN, taught by the prostitutes that became famous before facing penalty. Now these apps are flooded to the point where a large population of women and other genders, have forgotten that it's not even sexually desirable to pay for an act which is illegal, this does not even cover the amount of people performing identity theft using fake or stolen woman photos, you can't tell who's not a prostitute anymore because they all have a surprise, they were never looking for friends to begin with, that's not the payment, they want money for a link to their templated acts, how do these acts make anyone online safe?

  • Initial Complaint

    Date:07/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Twitch is a streaming service that gets ad revenue for the time that a person streams and they split that money with the person who is streaming.Twitch has failed to pay me for the time and revenue even though they agreed to do so.Twitch placed my payments on hold in december of 2022 then unsuspended it in February without providing me a reason as to why my account payments were placed on hold and without notification to change my payment method.Then after that payment they placed my payments on hold again. They have not provided me an information as to why my payments are on hold, why I am unable to change my payment method and why they are refusing to pay me the money they owe me per their own agreement.They owe me $450.44 as of this complaint. I would like to receive my payment.Twitch is supposed to pay a stream after they reach the previous goal of $100 in revenue per month, that has changed to $50 per month. $450.44 is well over that amount.Twitch is supposed to respond to trouble tickets within 14 days of the time a ticket is submitted. It has been 5 months with no explanation.I have submitted tickets, I have spoke with chat. I have gotten told they can't tell me anything. Or I have been told to stop submitting tickets previously.I just want to receive the $450.44 they owe **** am not understanding why a professional business has not been fulfilling any of their own obligations. This in my opinion is very misleading and poor business practices.The only thing that I have control over is the text for my stream, a few click options about the stream, hash tags etc.. And when I click the start button. And when and what I stream by accident via video capture inputs being changed without my knowledge or on purpose in the case of games and or video streamed to the site. I have no control over who watches my stream, how many viewers are live in my chat or any other various unknown factors. Which I have not been paid for or received an answer about

  • Initial Complaint

    Date:07/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello twitch i got suspended for no reason, i didnt do anything fraud, i took a 6 month break from twitch i wasnt streaming i havent got paid in 2 years i need my twitch so i can stream *** 2k24 i didnt do anything wrong i swear can i get u***nned please this was my job, i want to start streaming again i dont like kick kick is terrible i dont want to go there i want to stay on my favorite platfrom please u***n me i did nothing wrong nothing fraud i havent got paid my payout was on hold i wasnt even streaming because of that please help me out ticket: ******** , twitch perfectboxouttt

  • Initial Complaint

    Date:07/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello twitch i got suspended for no reason, i didnt do anything fraud, i took a 6 month break from twitch i wasnt streaming i havent got paid in 2 years i need my twitch so i can stream *** 2k24 i didnt do anything wrong i swear can i get u***nned please this was my job, i want to start streaming again i dont like kick kick is terrible i dont want to go there i want to stay on my favorite platfrom please u***n me i did nothing wrong nothing fraud i havent got paid my payout was on hold i wasnt even streaming because of that please help me out i didnt do anything wrong i just want to get in contact with them they havent responded or anything

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