Additional Complaint Information
BBB encourages consumers to review the company’s links below specifically the Terms of Use section 3.3 Fraud, and Frequently asked questions “what happens to my loan if I cancel my travels plans”?
https://www.uplift.com/agent-term-of-use/
https://forms.uplift.com/identityTheft
https://www.uplift.com/frequently-asked-questions/#toggle-id-7
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They literally have me on their report as a home equity loan I tried to file my taxes and I am being rejected because its saying I need to pay my first installment of a home equity loan, but I do not have a home and my name never purchased a home never initiated on purchasing a home I do have Section a
Business response
04/04/2024
Hi *******, we sent a request for more information on how to contact you directly. We would really love the opportunity to speak with you and assist, but we unfortunately have not heard back. You can add your contact information here or reply back to the email that our team sent you with the information and reference to this BBB complaint and we'll be sure to help! Thank you.Customer response
05/07/2024
Complaint: 21366430
I am rejecting this response because: My direct contact number is still **********
Sincerely,
***************************Business response
05/16/2024
Hi *******, we sent numerous requests via email and phone to reach you to validate the account. We would really love the opportunity to work with you and assist, but we unfortunately have not heard back. You can reply to the email that our team sent you with the information and reference to this BBB complaint and we'll be sure to help! Thank you.Initial Complaint
02/28/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Uplift / CB. I never had a contract with this company and have never been provided with one to help me track fraud.Business response
04/01/2024
Hi *******, we certainly understand your frustration and can appreciate you wanting to protect your personal and financial information. The steps and documents that have been requested by our CS Team are required in order to begin an investigation and to reach a resolution. Unfortunately, without them, we will be unable to reach a resolution.Initial Complaint
02/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am looking to resolve an issue with this company regarding a balance that I am trying to pay off.My mother and I took out a loan from this company in order to pay for plane tickets.My mother and I never missed a single payment. But we noticed that a payment had not come out of our account one month. They also did not try to contact us about it.Upon further investigation, the latest transaction cleared, but 4 days after, a statement on our Uplift account says that the remaining balance that we owe was "Charged Off". I tried contacting the company to figure out what that meant, but all they did was redirect me to another branch that only had an automated voicemail. I was instructed to leave a voicemail with my concern and they would return the call. I never received a call back. I tried multiple times, only to be redirected to the same voicemail. Eventually, I directed my concerns to the customer representative that answers the phone.The person informed me that the term "Charged Off" means that my account is in collections, which was odd, since we didn't miss a payment. The last recorded payment was in July of *************************************** on my account status. She also said that the branch that handles issues is understaffed and that they cannot accept all calls. They just call back customers who left a voicemail. She advised me to email them instead. After sending them an email with my concerns, I received an email 6 days later, stating that: after completing their investigation, my claim has been approved. "please consider your claim closed." the email also read. This did not make any sense because that was not my initial inquiry.I reached out again in hopes to clarify the status of my account. It has been 30 days since my initial email. They have not told me if regular monthly payments will resume or if my account is still in collections.I'm afraid that they will make me pay for the overdue balance all at once, which I cannot afford.Business response
04/03/2024
Hi *******, we sent a request for more information on how to contact you directly. We would really love the opportunity to speak with you and assist, but we unfortunately have not heard back. You can add your contact information here or reply back to the email that our team sent you with the information and reference to this BBB complaint and we'll be sure to help! Thank you.Initial Complaint
02/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I took out a loan from Uplift. I set up payments directly from a savings account. I was told 2 times in email that I was all set, I had set up auto pay. I was on vacation when the first payment was due. For some reason the payment would not go through my bank ( working on finding out why) so I try it 3 times over the next couple days,still not working. I trusted that all was well because that is what I was told. If I knew there was going to be a problem I would have fixed it a month ago , a whole month before the first payment was due. I was just in the state where my ************ is, I could have gone there and withdrew the money. The PROBLEM now is I have raked yo 127$ (and counting) in interest in one week and day by day I am trying to solve this and the interest grows. I fell that this is not something I should be penalized for because I was led to believe that my payment plan was in order.Business response
03/29/2024
Hi *****, we appreciate your working with our Customer Support teams to validate your account and investigate your review further. In reviewing the account we can confirm that our system informed you when a payment failed and when a payment was past due and when you emailed our **************** Team, each representative provided you with the steps to go online and update the Method of Payment. For security reasons, only the customer can make these necessary changes. Interest does accrue as long as the account has an outstanding balance and the loan remains active until paid off. This is absolutely not a penalty, rather, the standard. We hope this, and the additional information emailed to you, was helpful in understanding the details of your account.
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Contact Information
Customer Complaints Summary
275 total complaints in the last 3 years.
110 complaints closed in the last 12 months.