ComplaintsforBeem

• Initial Complaint

  07/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been trying to cancel my account with this company for the last few days and have received no help. I received an email saying they would charge me for an account I wanted deactivated, when I sent an email to support I got a response that I should try to complete credit card verification. Then they gave me GENERIC cancelation instructions. When you go to the website, there is absolutely no way to follow these instructions (see images below): there is no cancel button. When I click 'deactivate' it tells me to cancel my subscription first, when I click help there are no articles showing how to cancel Beem at all. When I click 'Cancel Subscription' at the bottom of their page, it takes me to a generic page on how to cancel ANY SUBSCRIPTION BUT BEEM. I do not have any dues, I signed up on a free trial and have yet to utilize the service (as they stated in their own email, my credit card verification was never completed). When I call the support number, it hangs up after a certain amount of time on hold, even though it says I am "First in the queue." I want my account canceled and deactivated and if I receive the same generic instructions I will have to escalate this through legal channels. Below are the generic instructions that DO NOT WORK:To cancel your subscription through the website please follow the below steps:Login to our website ***************************************** using your registered email/phone.Select Cancel Subscription on the home page.Click on Cancel Subscription.To cancel your subscription through the Beem application please follow the below steps:Login to the Beem Application using your registered email/phone.Click on the human icon on the top right of the screen > Click Current plan > Click Manage plan > Select Cancel plan and follow the steps that appear on the screen Once you cancel the subscription, your subscription may remain active till the next billing date and will be automatically cancelled before you get charged for the next cycle.

  Business response

  07/31/2024

  Dear BBB team,

  Thank you for reaching out to us regarding your concerns with Beem. We appreciate the opportunity to address your concerns and provide you with some clarification.

  Subscription Details:

  Subscribed Date: June 29, 2024
  Subscription Amount: $5.97
  Last Everdraft Taken Date: No Everdraft taken

  The user approached the support team to cancel the subscription on July 27 via email. Our support associate provided the user with cancellation steps. However, the user mentioned that they were still unable to cancel it via the Beem website due to a technical glitch. We apologize for any confusion.  According to our system logs, the user successfully canceled the subscription on July 28, 2024, and deactivated the account on July 29, 2024. 

  We have an article titled "How do I cancel my subscription?" that outlines the cancellation steps. When the user initially called the support team, our support executives were busy assisting other users on calls. Later, the team spoke to the user, explaining that although they attempted to cancel, they were unable to do so. We assured the user that their request had been received and would be processed for cancellation on July 28, 2024, as the subscribed date was on June 29, 2024. 

  When the user wanted to deactivate the account, the support team offered assistance with the deactivation steps. The user mentioned they had already tried it and asked for the subscription to be canceled first. The support team informed the user that they would be able to deactivate the account on July 28, 2024, last date of the renewal date  after the cancellation was processed by system. 

  For any further queries or assistance, please write to us at the same email address. 

  Regards,
  Beem Support Team

  Customer response

  07/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been trying to cancel my account/subscription with this company since May. It was $12.97 subscription for the services. I have not used the services since March 2024 so I want to cancel the subscription. I tried to cancel via the app and website but am not able to do so; I am not sure why. I was told that there was an issue with their system (not sure of the date but they should have this in their chat records) and to wait a while and try again. I did that several times and have been unsuccessful. I have reached out to them several times and they were pretty responsive but now I have not received any response. I have sent an email on 5/21/24, 6/13/24 and today, 7/17/24 all with no response. I have told them repeatedly that their system will not allow me to cancel the subscription and asked that they do it on their end (which should be possible). Yet today, I get a "friendly" reminder of my upcoming subscription. I have asked my bank not to process the payment but I am not sure that will work. So, I am reaching out to you all to assist in resolving this matter. I just want to cancel the account and not have to pay for services that I am no longer using. Thank you.

  Business response

  07/26/2024

  Dear BBB Team, 

  Thank you for contacting us about your concerns with Beem. We appreciate the opportunity to address your concerns and provide you with some clarification.

  Subscription Details: 

  Subscribed Date: October 20, 2023
  Subscription Amount: $9.97 until January 2024, then $12.97 per month
  Last Everdraft Taken Date: March 6, 2024, for $80 via instant transfer to Debit card ending with 0726

  The user has had an active subscription since October 2023. On June 13th, they requested cancellation but were unable to do so due to outstanding dues. Our support team initially indicated there were no pending dues but later identified a technical glitch. 

  Due to glitch the user was able to withdraw $80 on March 06, 2024, without the dues being collected for the everdraft taken on 29 February 2024 . Consequently, the user was still able to withdraw without paying the dues, and for March, the payment dues were collected. The technical issue has been fixed, and the due amount is now showing as $94.97 ($80 Everdraft taken on February 29, 2024, $2 instant transfer fee, and $12.97 pending subscription for July 2024). The user can confirm this by checking their bank account ending with 7832 and card number ending with 0726 to verify that the $80 is still pending. The everdraft withdrawal  history is attached in the email. 

  The user can pay the pending dues of $94.97 with the payment link - ***************************************************** or via the app.

  Steps to Cancel Subscription:

  Log in to the Beem App via your registered phone or email.
  Tap on "Cancel Subscription" and confirm.

  Steps to Deactivate the Beem Account:

  Log in to the Beem App via your registered phone or email.
  Tap on "Cancel Application" and confirm. 

  If you have any other questions or need any help, please write to us.

  Regards,
  Beem Support Team

  Customer response

  07/26/2024

   
  Complaint: 22004569
  
  I am rejecting this response because: As they noted, On June 13th, I requested cancellation but was unable to do so due to outstanding dues which I was not aware of or rather the system was saying that I owed but there was no amount "showing" pending or due on my account.  I reached out to them because at that time I wanted to cancel but was not able to but wasn't sure why and asked that they cancel the account. Their support team indicated there were no pending dues and identified a technical glitch but did not indicate when the glitch was going to be fixed nor did they contact me to let me know that the glitch had been fixed. On July 25, 2024 after receiving yet another reminder to pay the $12.97 for July, I tried to cancel the subscription. However, I was not able to. While the initial glitch was fixed and the system is now showing that I owe $80, I am still not able to cancel the subscription. Furthermore, they indicate that I contacted them on June 13 and makes it seem that was the first time I contacted them but I have several emails from May 7th and May 8th and May 21st and June 13th and July 17th and July 26th asking for this subscription to be canceled. I will pay the $80 because the system did initially say that I had an outstanding debt when I initially tried to cancel even though it didn't SHOW that in my account, I do not believe that i should have to pay the $12.97 fee for July and ask that they remove that. I have been trying to get this canceled since May. Also, please once again, they need to fix their system so that I can cancel the subscription. It is still not allowing me to cancel with no reason given. And it would be nice if they let me know when completed so that I can try again. Thank you.
  
  Sincerely,
  
  ***********************

  Business response

  07/29/2024

  Dear BBB,

  We would like to address the concerns raised by the user regarding their subscription to our service. 

  As a gesture of goodwill, we've waived the $12.97 subscription fee and the user can now proceed by paying $82 to cancel their subscription. The user may pay the pending dues of $82 via the Beem app or through a payment link we can provide upon request.

  This is how you can cancel your subscription:
  1. Please log in to the Beem website (www.trybeem.com) via your registered phone or email.
  2. Tap on Cancel subscription and Confirm. 

  The conversation details with the Customer support team :

  
  1st contact: The user approached the support team on May 7 and the chat was answered by the bot, requesting to share the basic details to assist further, unfortunately, there was no response from the user and the bot closed the chat on May 9, 2024.
  
  2nd contact: The user approached the support team on May 14 to verify the debit card and the support team had guided with steps to verify the debit card and requested to send a bank statement to ************************************ to speed up the process.

  3rd Contact: The user approached the support team on June 13, 2024, To cancel the subscription. The associate guided the user with steps on how to cancel the subscription and The user mentioned he is unable to cancel due to pending dues. The associate checked and responded due to a website issue (Tech glitch) you are unable to cancel it. Please try again later. The technical glitch was conveyed to the user on June 13, 2024.

   If you encounter any further difficulties in canceling your subscription after making the payment, please contact us directly at ********************. We'll ensure the cancellation is processed promptly. 

  Thank you for your patience and understanding.

  Beem Support Team

  Customer response

  07/30/2024

   
  Complaint: 22004569
  
  I am rejecting this response because: I DO NOT agree with their history of my communications as I have all of the emails that I sent but they did clear the $12.97 for July so I will just press on. So, after paying the $82 (which I could not pay on the *** BUT I was able to pay online). The payment was successful and it shows that I no longer owe anything YET I am still unable to cancel the subscription. I have attached a picture of the message that I get from the *** (hopefully it attached) but it says that I am unable to cancel. On the website it tells me that I still owe so I am not able to cancel the subscription. I don't want to continue to complain but I find it so hard to believe that I am having this many issues trying to cancel a subscription. 
  
  Sincerely,
  
  ***********************

  Business response

  08/01/2024

  Dear BBB team,

  Thank you for reaching out to us regarding your concerns with Beem. We appreciate the opportunity to address your concerns and provide you with some clarification.

  We apologize for the inconvenience caused to the customer. We have canceled their subscription, and the user will not be charged in the future. The user was unable to cancel the subscription as it was set to auto-cancel on the next renewal date. We appreciate your understanding and assistance in resolving this matter.

  For any further queries or assistance, please write to us at the same email address. 

  Regards,
  Beem Support Team

  Customer response

  08/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Signed up for their services under the premise that I was agreeing to a $5.97/month charge for them. After the initial sign up, I did see a charge for the $5.97 monthly fee. However, a few minutes later a second charge appeared for $40.02. On top of this, the ***************** they showed as a benefit to the tier I chose was not even available to me. I contacted support, which the entire conversation is attached, and they finally owned up to the second $44.02 charge being an annual subscription charge for their services. Firstly, I only agreed to, and only received receipt of the selected $5.97 charge. I never chose an annual charge, and if their reasoning is correct, they would still need to reconcile the fact that I was charged twice (one monthly charge and one annual charge) for the same service! In other words, they are double dipping, which is very dishonest. I would like the $44.02 annual subscription fee refunded as I only agreed to the said $5.97 charge. On top of this, I would like my subscription and account to be completely cancelled with them. I will not do business with a company that is dishonest.

  Business response

  07/16/2024

  Dear BBB Team,

  Thank you for reaching out to us regarding your concerns with Beem. We appreciate the opportunity to address your concerns and provide you with some clarification.Subscription Details:

  Subscribed Date: 11 July 2024
  Subscription Amount: $5.97, later upgraded on the same day to an annual plan for $44.02
  Last Everdraft Taken Date: 11 July 2024 for $40 via bank transfer (It takes 3-5 working days to reflect in the bank account) 
  
  The user initially subscribed to the monthly plan on 11 July 2024 at 8:36 PM. Later, at 8:37 PM, the user upgraded to the annual plan by paying $44.02. According to our system logs, the user agreed to the terms of use for the annual plan before paying the $44.02.

  The user contacted our support team on 12 July 2024, stating that they had intended to agree to the monthly plan for $5.97, not the annual plan, and requested a refund for the annual plan fee. Our support team investigated and confirmed with our backend team that the user had indeed opted for the annual plan from the app and agreed to the terms and conditions. Therefore, we processed the annual subscription fee, which is unfortunately non-refundable. 

  The benefits of the annual plan include not only an Everdraft of $40 but also several other amazing features, such as:
  
  1. Safety Net: Protect yourself from unexpected events with up to $1,000 insurance in case of job loss or disability.
  2. Financial Freedom: Send money online to anyone, even those without a bank account, and monitor your credit score for free.
  3. Additional Benefits: Access exclusive offers on car insurance, personal loans, identity protection up to $1 million, and more.
  
  To avail the Everdraft cash on the Beem app, the customer must pay a subscription fee, enabling them to withdraw cash as needed, especially during financial emergencies. Upon availing of this product, the customer agreed to the Terms & Conditions, authorizing Beem to auto-debit and credit transactions on the bank-issued debit card linked to the app. Additionally, the customer agreed to pay late fees of $5 every month for every missed subscription, capped at $15 in aggregate late fees. Consequently, any dues, including emergency cash availed and subscription fees, are auto-debited whenever there is an inflow of funds to the account. 

  For any further queries or assistance, please write to us on same email. 

  Regards,
  Beem Support Team

• Initial Complaint

  07/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I order a 50 dollar gift card on July 6 never got it went to Beem customer service to asked them to send a new code but it jlnot in the gift card collection sent them screen shots on what its saying in my profile for days I have been calling and emailing and every day they say have us 24 hours. I called Thursday they said gave us 24 hours I called today on the July the 14 to be told I needed to wait another ******************************************************************************************* receiving it

  Business response

  07/18/2024

  Dear BBB Team,

  This is in reference to the complaint number 21987394

  Thank you for contacting us regarding the Beem user's concerns. We apologize for the confusion with the gift card accessed on July 7th, 2024.

  Subscription Details:
  
  Subscribed Date: 13 July 2023
  Subscription Amount: $2.47
  Last Everdraft Taken Date: 7 July 2024 for $50 via Gift Card (Visa)

  Initially, The gift card withdrawn by the user via the ********************** app was shown in the Gift Card section at the bottom of the page. We have implemented a fix, and it is now shown at the top of the Gift card section. We apologize for the delay as we were working internally to resolve this issue. Once the user taps on the gift card, the redeem instructions will be shown.

  The user contacted support on July 7th, 2024, regarding the gift card. We implemented the display fix on 16th July 2024. We tried to reach the user by phone for the registered phone number on July 16th, 2024, but the call went unanswered. We also sent an email with these details. 

  We're committed to user satisfaction. For any further assistance, please write to us on same email. 

  Regards,
  Beem Support Team

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have asked this company to cancel a subscription that I no longer use. Never used. They keep taking money out my account. *** called and emailed was told they cant delete my account. Ive disputed charges with my bank. I should not have to go through this. I work too hard for my money I put my life on the line daily for my money. I tried to unlink my account UNSUCCESSFUL. They keep saying I owe dues to a subscription I dont use but they wont let me cancel. I believe this commission a scam and shouldnt be in business honestly thats what it giving.

  Business response

  07/16/2024

  Dear BBB Team,

  This is in reference to the complaint number - ********.

  Thank you for bringing your concerns to our attention regarding the Explanation of the Billing from Beem (formerly known as Line). We understand your concern and would like to provide you with some clarification.

  Subscription Details:
  
  Subscribed Date: 14 December 2021
  Subscription Amount: $1.97/month until Nov 2022, $2.47/month from Dec 2022 to till date
  Last Everdraft Taken Date: 15 December 2021 for $30 via instant transfer to debit card ending with 8388
  Pending Dues: $2.47

  The users subscription has been active since 14 December 2021. The active Everdraft was paid on 2 July 2024.

  Cancellation Process:
  
  Log in to the Beem App via your registered phone or email.
  Tap on "Cancel Subscription" and confirm.

  To deactivate the Beem account:

   Log in to the Beem App via your registered phone or email.
  Tap on "Cancel Application" and confirm.

  
  The user approached the support team via Email on 28 March 2024 regarding the cancellation of the subscription. Our support team explained that the user may cancel the subscription once outstanding dues are cleared. Our associate clarified that since the user had utilized ********************** services and had an active Everdraft, the user needs to clear the pending dues before canceling the subscription.

  To avail of the instant cash product on the Beem app (Formerly known as Line), the customer must pay a monthly subscription fee, enabling them to withdraw cash as needed, especially during financial emergencies. Upon availing of this product, the customer agreed to the Terms & Conditions, authorizing Beem to auto-debit and credit transactions on the bank-issued debit card linked to the app. Additionally, the customer agreed to pay incurring late fees of $5 every month for every missed subscription, capped at $15 in aggregate late fees.Consequently, any dues, including emergency cash availed and subscription fees, are auto-debited whenever there is an inflow of funds to the account.

  We have collected the pending subscription dues and everdraft dues in the months of June and July. There is a pending due of $2.47 now. The user may pay this via the app or via the payment link: **********************************************************;

  Once the dues are paid, the user may cancel the subscription.

  For any further queries, please let us know.

  Regards,

  Beem Support Team (Formerly known as Line) 
  

  
  

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I used the services but they neglect to tell you that they will take out any funds via "auto debit" at the worst time as in same week they gave you an advance. Don't wait for payday. My account has been overdrafted 3 times this week alone. I called to cancel and let them know they've cost me more money in overdraft fees in the same week I needed an advance even snatched a cashapp I received for gas money to get through the week, again overdrafting not only my checking account but my savings account as well. At this point I simply want nothing to do with this awful company and I can't cancel because I still owe them 9$. Well if they hadn't overdrafted my account I would have had enough money to pay them back. Now I have to go close my account completely because they're just overdrafting my account continuously even though there isn't any money in it. It makes no sense and I'll never have the money available because of bills and fees everytimes it's overdrafted. I feel very harassed and I'm going to just go close the account because I'm sinking into debt after being laid off in the last couple days and it's horrific. I get paid in literally 3 days. How do I get them to stop overdrafting my checking and savings account it's a literal nightmare.

  Business response

  07/11/2024

  
  Dear BBB team,

  This is in reference to complaint number - 21960901.

  Thank you for bringing your concerns to our attention regarding the Explanation of Billing from Beem. We understand your concern and would like to provide some clarification.

  Subscribed Date: 30 May 2024
  Subscription Amount: $2.47
  Last Everdraft Taken Date: 1 July, 2024 for $44 via Instant transfer to debit card 
  Overall Pending Dues: $9.06 

  The user approached the support team via call on 6 July , 2024 regarding the auto debit of the Everdraft funds and requested to cancel the subscription and refund the subscription fee. Our support team explained that the user may cancel the subscription from the app once the outstanding dues are cleared. Our associate explained that since the user had utilized ********************** services and had an active Everdraft, we were unable to refund the subscription fee. 

  Everdraft Details : 

  Loan Amount ($) Instant Transfer ($) Withdrawal Mode Withdrawal Status Withdrawal Date Outstanding Paid Date
  44                          4                        Instant Transfer           Success                01 July, 2024     9.06        09 July, 2024
  44                          4                        Instant Transfer            Success               04 June, 2024    0         01 July, 2024
  44                          4                        Instant Transfer             Success              31 May, 2024      0           04 June, 2024

  As per our system logs, we see that there was an inflow of funds on July 6, 2024, and July 9, 2024. Our system auto-debited the funds as we detected the inflow of funds in the users bank account for $40 on July 6, 2024, from ONLINE TRANSFER FROM CHECKING and  $193 on July 9, 2024  (ONLINE TRANSFER FROM Money Market). The auto debit of $27.04 was collected on 6th July 2024, and $7.90 on 9th July 2024, for the Everdraft taken on 1st July 2024. The Everdrafts taken on  May 31, 2024, and  June 4, 2024, were paid by the user manually.  The customer agreed to the Terms & Conditions, authorizing Beem to auto-debit and credit transactions on the bank-issued debit card linked to the app. Additionally, the customer agreed to pay the incurring late fees of $5 every month for every missed subscription, capped at $15 in aggregate late fees. Consequently, any dues, including emergency cash availed and subscription fees, are auto-debited whenever there is an inflow of funds to the account. 

  Since the user mentioned that their account is overdrawn due to the auto debit from Beem, we request the user to share the bank statement for review and assist further. 

  To cancel the subscription. The user needs to clear the outstanding dues of $9.06  via the app or via the payment link: *******************************.

  Regards,
  Beem Support Team

  
  

• Initial Complaint

  07/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I downloaded a cash advance application on my phone called Beem. After several attempts to cancel this membership, they refuse to remove my information from the app. They will not let me remove my information or close my account. I have contacted them and emailed them, started multiple chats with customer service and every time I am told to wait a few days while they fix the problem. They never fix it. I am still being charged a monthly membership fee and never was able to receive a cash advance or use their app whatsoever. I'd like a complete refund for all the charges being taken from my bank account during the tine I could not use this service.

  Business response

  07/10/2024

  Dear BBB Team,

  This is in reference to the complaint number ********, we appreciate the opportunity to clarify the concerns raised regarding billing with Beem.

  Subscribed Date: 6 June 2024
  Subscription Amount: $2.47
  Last Everdraft Taken Date: N/A
  Overall Pending Dues: $0

  We understand the user wants to remove the user's information on the ********************** app.  The user needs to deactivate the user's account and remove their information from the app, they must ensure there are no outstanding dues and cancel their subscription. Here are the steps:
  Log in to the Beem website (www.trybeem.com) using your registered phone or email.
  Navigate to "Cancel subscription" and confirm.

  To fully deactivate the Beem account:

  Log in to the Beem App using your registered phone or email.
  Navigate to "Cancel Application" and confirm.

  With regards to the bank connection issue reported on June 8th  our support team assisted in resolving the technical glitch with ********* with our banking partner. We acknowledge the delay in resolving this and apologize for any inconvenience caused. Our team ensured that the issue was fixed to allow continued use of the Beem app and did not deny the user's request to remove their information.We encourage the user to attempt reconnecting their bank account now that the issue has been resolved.

  The user having paid $2.47, we are willing to make an exception and process a refund of $2.47 should the user choose not to continue with their Beem subscription.

  The customer has an active subscription to the Beem app. To keep this product active, the customer must pay a monthly subscription fee, enabling them to withdraw cash as needed, especially during financial emergencies. Upon availing of this product, the customer agreed to the Terms & Conditions, authorizing Line(Beem) to auto-debit and credit transactions on the bank-issued debit card linked to the app. Additionally, the customer agreed to pay the incurring late fees of $5 every month for every missed subscription, capped at $15 in aggregate late fees. Consequently, any dues, including emergency cash availed and subscription fees, are auto-debited whenever there is an inflow of funds to the account.

  For any further inquiries or assistance, please do not hesitate to contact us.

  Best regards,
  Beem Support Team

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This is the SECOND time I have file a plan at his business. Back in feb of this year they charged me $77 unauthorized .They said it was my fault for not canceling my subscription, but I had been trying to cancel it for months prior. You guys resolve my issue, and assured me that my account was closed. Two days ago BEEM debited another $43 for a subscription they said was closed. They have refused once again to refund me. This is the original complaint # from Feb ********. I have attached the screen shot from The original complaint. I also attached a screen shot from June 24th where they are claiming I STILL have an account even though they assured me it was closed during the first complaint I filed.

  Business response

  06/28/2024

  Dear BBB Team,

  This is in reference to the complaint number ********.

  Thank you for bringing your concerns to our attention regarding the explanation of the billing from Beem (formerly known as Line). We understand your concern and would like to provide you with some clarification.

  Account Created Date: March 30, 2022
  Subscribed Date: July 16, 2023
  Last Everdraft Taken Date: N/A
  Overall Pending Dues: $0 

  The line was rebranded as Beem in June 2023.The user's subscription has been active since July 2023. 

  The user approached the support team for the first time on July 17, 2023, mentioning that they were unable to withdraw funds and wanted to downgrade the plan from $9.97 to $2.47. Our support team checked with our internal team and informed the user to downgrade to the Plus plan. Once done, the user will be refunded for the Pro plan on July 20, 2023. There was no further communication from the user, and the chat was closed on July 20, 2023. A reminder email was sent to the user on August 1, 2023, but we received no response until July 22, 2024.

  The user approached our customer support team for the second time on February 27, 2024, requesting a refund of the subscription fees collected by Beem from September to February, totaling $62, plus a $15 late fee. Our support team explained that since the subscription was active, we collected the fee for the last 6 months and informed the user that we could not initiate a refund as per the terms of use. We requested the user cancel the subscription via the app or website (email screenshot attached). The subscription has not been canceled to date.

  The user approached the ******************** on February 28, 2024. We received an email from the BBB and explained the subscription fee charges. We also mentioned that we could not refund the subscription fee and that the subscription was canceled. We apologize for any inconvenience caused. Due to unforeseen reasons, the subscription was not canceled in March 2024. Therefore, we are processing the refund of $69.85 (charged from March 2024 to June 2024) and have successfully canceled the users subscription. The funds will take 3-5 working days to reflect in the bank, as per banking standards.

  Thank you for your cooperation.

  Regards,

  Beem Support Team

  Customer response

  06/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer response

  06/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Beem has been charging my bank account numerous times for their services when I have never used the services and are trying to charge me over 40 dollars just to cancel the service. I would like my financial information removed from them and canceled because I never used this service

  Business response

  06/26/2024

  Dear BBB Team,

  This is about complaint number ********. Thank you for bringing your concerns to our attention regarding the Explanation of the Billing from Beem (formerly known as Line). We understand your concern and would like to provide you with some clarification.

  Subscription Details:
  Subscribed Date: November 17, 2022
  Last Everdraft Taken Date: November 25, 2022, for $20 via instant transfer to a debit card ending with 6425
  Overall Pending Dues: $49.58
  Subscription Dues: $34.58 (from March 2023 to June 2024)
  Late Fee: $15

  The Line was rebranded as Beem in June 2023. The user signed up for Line and took multiple Everdrafts in 2022 (Details in the attachment) . The user did not cancel the monthly subscription. 

  The customer availed the instant cash product (Everdraft) in the Line app (formerly known as Beem). To keep this product active, the customer must pay a monthly subscription fee, enabling them to withdraw cash as needed, especially during financial emergencies. Upon availing of this product, the customer agreed to the Terms & Conditions, authorizing Line (Beem) to auto-debit and credit transactions on the bank-issued debit card linked to the app. Additionally, the customer agreed to pay the incurring late fees of $5 every month for every missed subscription, capped at $15 in aggregate late fees. Consequently, any dues, including emergency cash availed and subscription fees, are auto-debited whenever there is an inflow of funds to the account.

  This user approached the support team on June 9, 2024, to cancel the subscription, stating, "I don't recall signing up for this." Our support person explained the user had an active subscription from March 2023 to June 2024. To cancel the subscription, there should not be any outstanding dues. The user mentioned they do not want to pay this amount and requested a refund of the $2.47 transaction initiated on June 4, 2024.

  As a customer-centric organization, we would like to offer a waiver of the late fee of $15 as an exception. The user needs to pay the pending subscription fee of $34.58 (from March 2023 - June 2024) via the app or using the payment link: ( *****************************************************)

  Regards,
  Beem Support Team

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The beem app stole my subscription fee on the basis that they would offer me a withdrawal/everdraft of $20+ .. yet the app continued to take me to the transaction list when i hit everdraft, and said no withdrawl amount when i hit withdraw.. i paid for this stupidity to not happen, and reached out to ***** at customer support but she rebuked me and i have not been refunded my subscription fee

  Business response

  06/22/2024

  Dear BBB Team,

  Thank you for bringing this matter to our attention.

  We appreciate the opportunity to clarify the situation regarding Consumer Complaint ********.

  As per our records, the customer initially subscribed to Plus plan by paying $5.97 and withdrew $5. After 2 hours, the user attempted to unsubscribe, at which point the subscription boost was unlocked. The user paid dues of $5 on their own on the app and continued with the unsubscription process on the app. Even though a subscription boost became available during the unsubscribe process, the user went ahead and unsubscribed from the $5.97 plan. This unsubscription resulted in available balance being reduced to $0.

  Also, subscription boosts are unique to each subscription period. If the user subscribes later on, the user will not receive a boost again and this policy is in place to ensure fair usage and maintain the integrity of our subscription benefits.

  The user reached out to the support team to seek support on 18th June 2024. The user withdrew $5 at 9:00 am and paid back the $5 at 9:03 AM. After this the user reached out to support mentioning that she is unable to use the given everdraft benefit and our support team raised the issue internally to be looked into and asked the user to wait ***** hours for the issue to be resolved. However, in the meantime the user unsubscribed at 11:14 AM and requested a refund of the subscription fees. As the user unsubscribed the available benefits including boost changed to $0.

  Now if the user re-subscribes the boost will not be available however the user can avail everdraft basis the limit assigned while re-subscribing. As the user initially utilized the product by withdrawing an amount from everdraft we will be unable to refund the subscription fees.

  We apologize for any confusion or inconvenience this may have caused the customer. We are committed to providing clear communication and excellent service to all our users.

  If there are any further questions or if additional information is needed, please do not hesitate to reach out.

  Thank you for your understanding and cooperation

  Regards,

  Beem support team 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩