Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Given the wrong information by supervisor. By

  Business Response

  Date: 04/29/2025

  Hello ******, 

  Thank you for reaching out. We understand the importance of resolving this matter, and we appreciate the opportunity to address your concerns. Our records indicate that you have submitted an email regarding the withdrawal of your CBL funds and the refund of your Kikoff Credit Account payments. 
   
  Based on your phone call with one of our supervisors on April 25, 2025, you have expressed concern that you were under the assumption that we would process the withdrawal of your CBL funds, whereas we had previously sent an email on April 22, 2025 outlining the necessary steps. Upon thorough investigation, our records show that you were able to process the fund withdrawal of $20 on the same date.
  
  The Kikoff Credit Account you held included a purchase for a subscription to help build credit in which your payments were reported monthly to the bureaus and once they are successfully reported, we are unable to process a refund because it falls under a non-refundable category. We have conducted a thorough investigation to verify whether one of our representatives made a commitment to provide a refund last September 2024, and unfortunately, our findings did not reveal any evidence of such a promise.
   
  We appreciate you reaching out and allowing us the opportunity to address your concerns. If you have any further questions, you may contact us directly at ******************************************************** 

  Kikoff Customer Operations

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23251804
  
  I am rejecting this response because:it it the same problem everyone is having with kickoff.Proper training,over promising and not delivering. I had no access to this account but utilization was high. And when I questioned about updating my credit report ,I was told to call the credit reporting agencies.Nine times In one month they tried to take money out of my account. Just want my money back.$19.00. sincerely  ****** *******.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 05/01/2025

  Hello ******, 

  Our records show that you had turned on your Autopay for your Kikoff Credit Builder Loan on June 25, 2024. When an autopayment fails, our system will automatically attempt to process the payment again. Our system retries the payment on Fridays, 15th of the month, last day of the month and on payment due date. Autopay was turned off September 26, 2024, and we have not detected any attempts to retry the payment since that date. The $20 payment made to your Kikoff Credit Builder Loan was successfully withdrawn on April 22, 2025, through check and was delivered to the address on file. 
   
  As mentioned on our previous response, we have thoroughly investigated your account and our system to check any promises that was made. Unfortunately, there was no communication indicating that we will process a refund for your payment towards your Kikoff Credit Account.
  

  Kikoff Customer Operations

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23251804
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4-23-25 5.00 they give false advertisement. They say it will help build your credit you will get 750$ in credit just add you banking account information. Pay monthly. I dis not get the 750$ they took the 5, I canceled and they said my credit score will go down now! They take advantage of ***. They have advertisement all o er and all of it is false advertisement. I want to sue

  Business Response

  Date: 04/25/2025

  Hello *****, 

  Thank you for reaching out. We understand the importance of resolving this matter, and we appreciate the opportunity to address your concerns. We have reviewed your complaint and understand the impact that accurate payment history can have on a credit report, and it is always our goal to support our customers in maintaining positive credit outcomes. In accordance with our established policy, your Kikoff Credit Account will not be reflected in your credit reports, as it was opened and closed within a 30-day period. A refund of $5 has been processed, and it will be credited back to the original payment method within a timeframe of 5-7 days. 
   
  We would like to provide clarification on how Kikoff Credit account works. Upon signing up for Kikoff Credit Account, you receive a tradeline that is reported to the credit bureaus. Depending on the plan you choose, the tradeline is charged a balance for annual total of the monthly payments. In the case of your account, you were enrolled in the Ultimate plan which charges the tradeline a total of $60, to be paid off in the $5 monthly payments you were paying. Kikoff reports these payments to the three major credit bureaus, in the hopes that this will positively contribute to your credit history, as payment history is a key factor in credit scoring. Additionally, it is important to note that the Credit Account does not come with a physical or virtual card as the tradeline can only be used in the Kikoff store, and is most commonly used to purchase one of our credit-building plans. 
   
  Thank you for reaching out and allowing us the opportunity to address your concerns. If you require further information or need additional help, please contact us at ********************************************************. 

  Kikoff Customer Operations

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been trying to reach this business because someone opened up an account in my name without my consent and I wanna get in touch with the business to know who did it, why , and where but they have yet to respond to any of my calls or messages, it is very hard to reach them, I want this item off of my credit its hurting me badly in succeeding in life

  Business Response

  Date: 04/25/2025

  Hello Deja, 

  Thank you for reaching out. We understand the importance of resolving this matter, and we appreciate the opportunity to address your concerns. We have reviewed your complaint and understand the impact that an unauthorized account can have on a credit report. We have reviewed the application process, and also considered all information provided in your recent dispute. Unfortunately based on our internal investigation of the account verification and approval process, there is insufficient evidence to support removal of this tradeline. 
   
  In your complaint you advise that you did not open or authorize the account. To be approved for a Kikoff loan/credit account, an applicants identity/personal information must be verified, including name, DOB, address, and SSN. In the case of this account, we have reviewed and reconfirmed the verification process of the information provided during account signup back in April 8, 2024, all of which matched. 
   
  Our fraud investigations are handled exclusively by our Written Team. However, our records indicate that there has been no communication from you regarding your Kikoff account. If a request of investigation had been received, we would have promptly processed it in accordance with our fraud policy.
   
  We have verified that the emails sent to the linked email address are being successfully opened, and the verification codes sent to your phone number were utilized to access your account, subsequently verified, and your phone number and email address have been associated with you for an extended period prior to the account creation. 
   
  We do sympathize with your situation, and would take action if the evidence indicated a different result, but we are also responsible to report accurate information - which in this case does appear to be accurate.
   
  Thank you, and we wish you all the best.

  Kikoff Customer Operations

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im disputing an invalid account reported by *********/**************** on my credit report. This account is inaccurate,unverified and violates the Fair Credit Reporting Act(FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnished can not provide proper validation, it MUST be deleted per federal law.

  Business Response

  Date: 04/24/2025

  Hello Kunta, 

  Thank you for reaching out. We understand the importance of resolving this matter, and we appreciate the opportunity to address your concerns. We have reviewed your complaint and understand the impact that an unauthorized account can have on a credit report. It appears that your complaint has been submitted to Kikoff, although a review of your verbiage suggests that the intended recipient was actually Santander/**************** which are not affiliated with Kikoff. We are unable to access the reports that they have submitted for your credit report, and therefore, we are unable to provide any information regarding them. 
   
  However, we would like to take this opportunity to let you know the findings of our investigation into your Kikoff account. Our records show that your Kikoff Credit Account was closed on 12/24/2021. To ensure accurate credit reporting, we verify contact information and require our customers to make a payment before we report information to the credit bureaus. We were not able confirm to one or both of these cases for your account and have requested a deletion with the credit bureaus. Please note, it can take 7-10 business days for them to process the request. 
  

  At Kikoff, we are committed to creating an environment where customers can engage with our services and ensure accurate credit reporting. At this time, we are unable to approve any requests to open a new account with ******************. If you have any further questions or need additional assistance, please dont hesitate to reach out. Were here to help.

  Kikoff Customer Operations

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report a fraudulent account that has been opened in my name with Kikoff Lending LLC. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: Kikoff Lending LLC Opened Date: 5/1/2021 Account Number: **********High Credit: $0 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

  Business Response

  Date: 04/24/2025

  Hello Shanterrica,

  Thank you for reaching out. We understand the importance of resolving this matter, and we appreciate the opportunity to address your concerns. We have reviewed your complaint and understand the impact that an unauthorized account can have on a credit report. We have reviewed the application process, and also considered all information provided in your recent dispute. Unfortunately based on our internal investigation of the account verification and approval process, there is insufficient evidence to support removal of this tradeline. 
   
  In your complaint you advise that you did not open or authorize the account. To be approved for a Kikoff loan/credit account, an applicants identity/personal information must be verified, including name, DOB, address, and SSN. In the case of this account, we have reviewed and reconfirmed the verification process of the information provided during account signup back in May 5, 2021, all of which matched. 
   
  We have verified that the emails sent to the linked email address are being successfully opened, and phone number have been associated with you for an extended period prior to the account creation. Payments on the account were made on the same day of each month for 6 months which contradicts a fraudulent account. 
   
  We do sympathize with your situation, and would take action if the evidence indicated a different result, but we are also responsible to report accurate information - which in this case does appear to be accurate.
   
  Thank you, and we wish you all the best.

  Kikoff Customer Operations

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report that I am a victim of identity theft. Unauthorized accounts have been fraudulently opened in my name, and I did not authorize any of them. Below are the details of the accounts in question:Creditor Name: KIKOFF Opened Date: 12/31/2022 Account Number : CLXDGS****Opened Date: 01/15/2023 Account Number : ********I respectfully request the immediate closure of these accounts and the removal of any associated negative information from my credit report. I am also requesting written confirmation of the account closures and any supporting documentation related to these incidents of ******** assist with your investigation, I have attached a copy of my Identity Theft Complaint.Thank you for your immediate attention to this serious matter.

  Business Response

  Date: 04/23/2025

  Hello ********, 

  Thank you for reaching out. We understand the importance of resolving this matter, and we appreciate the opportunity to address your concerns. We have reviewed your complaint and understand the impact that an unauthorized account can have on a credit report. We have reviewed the application process, and also considered all information provided in your recent dispute. Unfortunately based on our internal investigation of the account verification and approval process, there is insufficient evidence to support removal of this tradeline. 
   
  In your complaint you advise that you did not open or authorize the account. To be approved for a Kikoff loan/credit account, an applicants identity/personal information must be verified, including name, DOB, address, and SSN. In the case of this account, we have reviewed and reconfirmed the verification process of the information provided during account signup back in December 31, 2022, all of which matched. 
   
  We have verified that the emails sent to the linked email address are being successfully opened, and the verification codes sent to your phone number were utilized to access your account, and your phone number and email address have been associated with you for an extended period prior to the account creation. Our records indicate that the phone number was updated on June 23, 2023, and continued to have access to the account, making a payment transaction, which contradicts a fraudulent account. 
   
  We do sympathize with your situation, and would take action if the evidence indicated a different result, but we are also responsible to report accurate information - which in this case does appear to be accurate.
   
  Thank you, and we wish you all the best.

  Kikoff Customer Operations

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute two unauthorized accounts listed on my credit report under the name KIKOFF and KIKOFF LEND:KIKOFF Opened on 1/26/2021, Account #: ****************************** LEND Opened on 8/15/2022, Account #: ****** I did not authorize or open either of these accounts. These entries are the result of identity theft. I have filed an official report with the *** at ***************** and am enclosing a copy of that report along with my government-issued ID and other supporting documentation.Please investigate these accounts and ensure they are removed from my credit report.

  Business Response

  Date: 04/23/2025

  Hello *******, 

  Thank you for reaching out. We understand the importance of resolving this matter, and we appreciate the opportunity to address your concerns. We have reviewed your complaint and understand the impact that an unauthorized account can have on a credit report. We have reviewed the application process, and also considered all information provided in your recent dispute. Unfortunately based on our internal investigation of the account verification and approval process, there is insufficient evidence to support removal of this tradeline. 
   
  In your complaint you advise that you did not open or authorize the account. To be approved for a Kikoff loan/credit account, an applicants identity/personal information must be verified, including name, DOB, address, and SSN. In the case of this account, we have reviewed and reconfirmed the verification process of the information provided during account signup back in January 26, 2021, all of which matched. 
   
  We have verified that the emails sent to the linked email address are being successfully opened, and the verification codes sent to your phone number were utilized to access your account, and your phone number and email address have been associated with you for an extended period prior to the account creation. Consistent payments have been made on your account since its opening on January 26, 2021, up until June 27, 2023, which is inconsistent with a fraudulent account. 
   
  We do sympathize with your situation, and would take action if the evidence indicated a different result, but we are also responsible to report accurate information - which in this case does appear to be accurate.
   
  Thank you, and we wish you all the best.

  Kikoff Customer Operations

• Initial Complaint

  Date:04/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Statement I am disputing an invalid account reported by *************************** Kikoff on my credit report. This account is inaccurate,unverified,and violates the fair Credit Reporting Act {FCRA].Since it dose not meet the legal standards for reporting,I request its immediate ********** the furnisher cannot provide proper vaildation, it must be deleted per federal law.

  Business Response

  Date: 04/23/2025

  Hello ***********, 

  Thank you for reaching out. We understand the importance of resolving this matter, and we appreciate the opportunity to address your concerns. We have reviewed your complaint and understand the impact that accurate payment history can have on a credit report, and it is always our goal to support our customers in maintaining positive credit outcomes. For this reason, Kikoff provides a generous ***** period for payments. 
   
  Our records show that there were consistent on time payments for your account since it was opened on November 2, 2023. The Autopay feature was turned off on May 15, 2024, which coincides with the date of last payment on the account. The account was charged off on December 28, 2024 due to an extended period of nonpayment.
   
  As a lender, we have a responsibility to report payment information truthfully and accurately, as required by the Fair Credit Reporting Act (FCRA). We make every effort to keep our customers informed of account statuses through email notifications, which we understand may have been overlooked in your inbox. In compliance with the ****, we cannot remove genuine late or missed payments, as it is our obligation to maintain accurate reporting on all accounts, regardless of status.
   
  For security of your account information, our support team has sent you direct correspondence to the email on file. Please check your email for additional information and if you have any further concerns you can reach us by email at ******************************************************** or by phone at ************.

  Kikoff Customer Operations

• Initial Complaint

  Date:04/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Kikoff Lending LLC due to inaccurate and misleading credit reporting practices.Kikoff is currently reporting an account on my credit file with a $0 balance, listed as open and in good standing, yet still shows multiple late payments from 2022. There is no monthly payment due and no current delinquency, so the presence of these late payments is both misleading and damaging to my credit profile.I have attempted to resolve this issue through traditional dispute channels and recently submitted a Method of Verification request. However, this account has not been corrected or deleted despite multiple efforts.I am requesting the complete removal of this account from all credit reporting agencies due to its inaccuracy, unverifiable late payment history, and noncompliance with the Fair Credit Reporting Act (FCRA).I would appreciate a prompt and permanent resolution.

  Business Response

  Date: 04/22/2025

  Hello Ariana, 

  Thank you for reaching out. We understand the importance of resolving this matter, and we appreciate the opportunity to address your concerns. We have reviewed your complaint and understand the impact that accurate payment history can have on a credit report, and it is always our goal to support our customers in maintaining positive credit outcomes. 
   
  According to the records, the initial late payment listed on your credit report with Kikoff was on August 5, 2021, which was paid on October 4, 2021. A sequence of late payments was identified from November 5, 2021, to February 5, 2021. You made a payment on March 11, 2022, which brought the account up to date and cleared the outstanding balance. Kikoff provides a generous ***** period for payments. However, your payments have consistently fallen outside this period.
   
  As a lender, we have a responsibility to report payment information truthfully and accurately, as required by the Fair Credit Reporting Act (FCRA). We make every effort to keep our customers informed of account statuses through email notifications, which we understand may have been overlooked in your inbox. In compliance with the ****, we cannot remove genuine late or missed payments, as it is our obligation to maintain accurate reporting on all accounts, regardless of status. While your account is currently in good standing with no payments due, this does not erase the prior payment history.
   
  Thank you for reaching out and allowing us the opportunity to address your concerns. If you require further information or need additional help, please contact us at ********************************************************. 

  Kikoff Customer Operations

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23226852
  
  I am rejecting this response because:

  How is Kikoff claiming to be reporting accurate information when I literally provided photo proof showing that what theyre reporting is not the same across Experian, Equifax, and **********? The dates, balances, and payment history dont even match. How is that accurate?
  
  
  They said I was late from August 2021 to February 2022, but I paid the full balance in March 2022. Some bureaus show it was paid, others are still reporting it like Im late. Thats not consistent or fair its hurting my credit for no reason.
  
  
  Ive disputed this multiple times and instead of correcting it, they keep copying and pasting the same response like Im not showing them proof. This isnt okay. Its my credit and it matters. If they dont fix it, Ill keep escalating until someone takes it seriously legally if I have to.
  
  
  

  Sincerely,
  
  ****** *****

  Business Response

  Date: 04/25/2025

  Hello Ariana, 

  As we previously stated, the initial late payment occurred when your payment due on August 5, 2021 was not paid until October 4, 2021, which exceeded our generous 30-day grace ******* The payment due on November 5, 2021 was also not received within grace ******* and was instead paid on March 11, 2022. This led to the reported late payment and ultimately resulted in a 90-day delinquent account status. 
  
  The reporting will show as different with Equifax and Experian as we have only started reporting the Kikoff Credit Account to ********** in February 2024. According to our records, you have submitted a dispute to **********, claiming that the account in question does not belong to you. As a result, our back-office team has only reviewed the information used to open the account, excluding payment history. Upon further investigation of the documents that you attached with the dispute, we have found a reason to send a correction to ********** which will remove the payment history from May 2021 to January 2024. Please note, it can take 7-10 business days for them to process the request and will be requested to ********** only. 
  
  We wish you well and hope you find this explanation helpful. 

  Kikoff Customer Operations

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a secured loan through kickoff and it says on the loan agreement that you can pay in full or impartial payment and there will be no penalty against you well the due date for my payment was at the end of month or another month but they took the payment out a month early for some reason and they wouldn't let me change the auto pay date so I attempted to pay in full and they refused me to pay in full so I closed the account hoping they won't seek to hurt my credit.

  Business Response

  Date: 04/21/2025

  Hello *****, 

  Thank you for reaching out. We understand the importance of resolving this matter, and we appreciate the opportunity to address your concerns. We have reviewed your complaint and understand the impact that accurate payment history can have on a credit report, and it is always our goal to support our customers in maintaining positive credit outcomes.  
   
  Your Autopay was turned on on March 18, 2025. However, our records show that the payment made on March 28, 2025 is manual, which means that the payment was initiated on your end. You may make a payment earlier than your actual due date, and you will not have to pay a penalty. 
   
  Upon thorough investigation, our records show that you contacted us on March 18, 2025. A representative from our team has provided steps on how to modify your autopay schedule through the Kikoff app. By default, Autopay will trigger 7 days after your statement becomes available. This is done intentionally to ensure your payment is made on time and if there is an issue, you have adequate time to resolve before the payment is deemed late.

  Additionally, our Written Team has sent you an email notification on April 18, ******************************************************************** full. Currently, early full repayment of your Credit Builder Loan is not available. This is intended to support the gradual development of your payment history over time, which positively contributes to building your credit. 

  We wish you well and hope you find this explanation helpful.