Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 7/20/24 I purchased some Win4 tickets on jackpot.com for the evening draw. Three of the tickets were winners. I was originally contacted by a **************** Rep on 07/21/24 by email who stated that someone would contact me by 07/22/24 to make arrangements to collect the tickets at their ************* office location. No one has contacted me to date. I have sent numerous emails (everyday) enquiring and no one has responded although the website states they will respond in 24 hours. This is so unacceptable. As previously discussed through emails I would to collect the three tickets at the *** office so that I may mail them in to the ****************** to claim the monies won. Thank you.Customer response
07/29/2024
Complaint ID: ******** This has been resolved. The company finally responded, and I was able to obtain the winning tickets. Thank you.
Sent from *********************************Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I played the ** Pick 3 on July 1 ***** winning the evening draw for $2000 dollars. Contacted them by email on July 2 and today is July 8 and no response or no deposit of my winnings into my account from my winnings from jackpot.com.Business response
08/02/2024
Hello **************,
As discussed with you on Friday July 26 on the phone, your ticket was above the local redemption limit, so we are unable to deposit the winnings directly into your Jackpot.com account. Instead, we needed to send you the physical ticket to you for you redeem with the state lottery association.We had previously sent several emails to you regarding this process, included below, but after speaking you advised that you had not received them due to needing to update your email address on file. We updated your email address at this time and collected the shipping address for your ticket. Your ticket was shipped out via *** that day and a tracking number was provided to you. The tracking number confirms that this package was delivered to you on Monday July 29, 2024.
Please let us know if there are any other questions or issues we can help with.
Sincerely,
Jackpot.com Support TeamInitial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am, an New Member with Jackpot.com. I was playing their lottery online and became very much disappointed... Also, DUE to already Homeless living in an Studio/ Motel. I played my Pick 3 Numbers and Some of these Pick 3 transactions had Multi-Draw. I won $90 for (2) Like numbers plus fireball. My numbers were 2-8-5 &The winning numbers were 2-0-5. (In which, I provided in Document). I played those same numbers 2-8-5 the next day & used MULTI DRAW & 1-0-5 was the winning numbers for an draw that was within time frame to win & did not. Also, on 04/29/2024. I played Pick 3/Evening & with Fireball/ MULTI DRAW again with my new number set 7-7-1 & with PLAY TYPE (ANY) and Winning Numbers for that EVENING Pick 3 were 7-7-4 with Fireball 7 which would change out the 4 for my Large winning. Contacted, Jackpot.com and explained this issue the same &PROVIDED ********************* reponse, was I have to MATCH all 3 numbers and unfortunately the numbers are not 7-7-4 or 7-7-7. The play type does not MATTER. They ONLY ALLOW/ IN ORDER. Which I have documentaion for conversation as well. I INCLUDED THE TICKET, where I WON $90 & IT WAS NOT 3 Like / Numbers. I ONLY hit WITH 2& 5 They claim to Honor Texas as one of their affiliates to play game accordingly. I have Trusted, in this Company and this not great Integrity. I NEED THEM TO DO THE RIGHT THING! COMMUNICATE DIRECTLYBusiness response
04/30/2024
Hello ************************,
We apologize if there is still any confusion regarding your tickets for Pick 3. Your ticket for the April 26th Evening draw won a prize of $90 and those funds were deposited into your Jackpot.com account. Your requested a withdrawal of those funds on April 27th, 2024 and that request has been approved.An ACH deposit typically takes 2-3 business days once approved but may vary depending on your financial institution.
As previously communicated, your tickets for April 29th and April 30th did not win any prizes. The official winning numbers for those draws do match any tickets that you had purchased through Jackpot.com. Regarding the April 30th draw, in order to win a prize of 2 Like and 1 Different you must match all three numbers and not just the two like numbers. The Fireball number replaces one of the drawn numbers, it does not replace one of your chosen numbers.
I have included the winning combinations from these two draws from the official Texas Lottery website, which you can also reference at the following links:
***********************************************************************************************************
***********************************************************************************************************
Sincerely,
Jackpot.com Customer SupportCustomer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased power ball lottery tickets from this online company. Using quick picks the numbers should be randomly generated. I paid for multiple tickets and received the same numbers for each ticket. This is clearly a technical error or malpractice. When reaching out to customer support, I received no help or updates. The company stopped responding to my concerns shortly thereafter.Business response
02/13/2024
Hello ******************,
We apologize for any confusion regarding your purchase of tickets. When you use our reorder functionality, you are ordering the same numbers you played on your previous ticket and are not selecting a new Quick Pick number. As previously communicated to you, we did offer a credit to you due to this issue.
Sincerely,
Jackpot.com Customer SupportInitial Complaint
12/31/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 12/24/2023 I purchased a Powerball multi draw ticket from Jackpot.com. I purchased for 5 continuous draws. On 12/24/2023 I received 2 copies of a lottery ticket for the 12/25/2023 drawing for 1 draw. For the 12/27/2023 drawing, I received nothing. I paid $50 for a multi draw ticket and only got one draw. I feel I was ripped off for the other $40. Please refund my $40 or issue the tickets for the next 4 draws.Business response
02/13/2024
Hello ******************,
We apologize if there was any confusion on your multi-draw ticket purchased. When you purchase a multi-draw ticket through Jackpot.com we provide each ticket separately after the conclusion of the previous draw. All five of your tickets were purchased and uploaded to your account, and we have provided the digital copies with this reply. Please let us know if there is anything else we can do for you.
Sincerely,
Jackpot.com Customer SupportInitial Complaint
11/25/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On November 15 2023 I payed the jackpot app ************** lottery and hit the three numbers for the evening and when I withdraw my earnings I never received anything in my account and its been seven days . When I checked the status it says complete but nothing is in my account Can someone please help me .. thank you.******************************* **************Business response
02/13/2024
Hello ****************,
We apologize for any confusion over your balance. Your prize of $410 was credited automatically to your Jackpot.com balance after the draw took place. You did submit a withdrawal request for part of these funds, but it was returned due to an incorrect account or routing numbers. The funds were returned to your Jackpot.com account to request another withdrawal or use for future purchase.
Sincerely,
Jackpot.com Customer SupportInitial Complaint
11/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
10/17/2023 Transaction did not process but still charged me Was not willing to provide money back even though no service receivedBusiness response
11/07/2023
To Whom it May Concern,
Jackpot.com allows customers to purchase lottery tickets from authorized retailers from their Jackpot.com account if they are located in an authorized state. We have reviewed our customer database and find no record of this customer either by name, phone number, or email address in our records. A customer must have a valid ********************** account before making any purchase in order to validate the customers age and identity per local regulations. Since this customer does not have a ********************** account that we can locate we cannot accept a deposit of funds.
There has been no communication from this ****************** into our Customer Support team. We have reached out to the customer directly at ****************************************************** to try to resolve the situation, determine if her account is under different information, or if she may be referring to the incorrect company.
Thank you,
Jackpot.com Support Team
Initial Complaint
10/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a withdrawal of $500 pending since 9-25-2023. I was told that the money would be deposited into my PayPal account within 3-5 days. Been waiting almost a month now. I was told that my issue has went to their finance department. Ive sent several emails and they stopped responding to them.Business response
11/08/2023
To Whom it may ******************************************* made a withdrawal request from her Jackpot.com account for $500 to be sent to her PayPal account. Under our Terms of Service and those of PayPal for businesses that operate in the lottery space we cannot send funds to a PayPal account that has not been used previously as a deposit method. This information was sent to the customer who then proceeded to make a deposit to validate her PayPal account. The requested withdrawal has been completed and funds sent to her PayPal. The transaction record for this payment is attached.
Thank you,
Jackpot.com
Initial Complaint
09/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On August 8 2023 I purchase a Megamillions ticket turns out i won $200 on that ticket. The following day I requested to withdraw the $200 to my bank account thier website states it should rake anywhere from 3 to t bussiness days to have money deposited to my bank account. 5 days came and went and nothing was deposited. I contacted customer service was told to wait a few more days. Waited a few more days and nothing contacted customer service this time I was told some one from thier finance department would contact me. Waited a few days again and nothing. Contactes customer service again and one again was told some one would contact me and again nothing. I have send and email just about everyday for the past week and nothing no response 1 month later and no deposit in my account.Business response
02/13/2024
H*** ********************,
We apologize for the delay you experienced with your withdrawal. Your request was to have your funds deposited into your PayPal account, but you had not previously deposited using that account. A deposit from your PayPal was needed before we could send these funds. After you completed your deposit and validated your PayPal account the withdrawal request was approved and confirmed as deposited into that PayPal account. We also issued a credit to you at that time for the delay. Please let us know if there is anything else we can assist with.
Sincerely,
Jackpot.com Support TeamInitial Complaint
08/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased $50 worth of online lottery tickets on 7/19/2023 and $40 again on 7/28/2023. I have yet to receive my tickets and I have emailed them a dozen times and still do not have proof that tickets were ever purchased. I feel like I got scammed out of $90. I have emailed support so many times asking for proof of purchase, they are now just ignoring all of my emails to support.Business response
02/13/2024
Hello **************,
I apologize if you previously had issues accessing your tickets within your Jackpot.com account. When you purchase a lottery ticket through our service we obtain that ticket from an authorized retailer in your state, and then upload a digital copy you can view at any time within your transaction history. We have also uploaded those images with our response. Please let us know if there are any other issues we can help with.
Sincerely,
Jackpot.com Support TeamCustomer response
02/13/2024
Complaint: 20533588
I am rejecting this response because I have no idea if these were even mine. Total scam:
Sincerely,
*********************Business response
02/27/2024
Hello **************,
Again, I apologize if you are having difficulty finding your tickets in your account. As previously mentioned, these were purchased for you from an authorized retailer, and uploaded to your Jackpot.com account. We have previously sent you the scanned copies of these tickets and today I am enclosing a copy of your transactional history so you can match them up as you have requested the ability to verify these are your tickets.
You may locate your orders and tickets at anytime by logging into your Jackpot.com app on your mobile device and clicking the Orders button on the bottom menu. From there you can scroll to the month your order was placed to see the details of your purchase, and if you click on an individual order,you will see an option to view your ticket. If you continue to have this issue,please send a screenshot of what you are seeing on the Orders menu to **************** and we would be happy to help you further.
Sincerely,
Jackpot.com Support Team
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2261 Market St PMB 4991
San Francisco, CA 94114-1612
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
11 total complaints in the last 3 years.
11 complaints closed in the last 12 months.