ComplaintsforVirtue Map

• Initial Complaint

  04/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business is exactly like one of those pyramid schemes where every time i denied buying a product or increased the discounted price so it looks like Im saving money. I do not intend to use this product and when contacting customer service they said they have a no refund policy which is another red flag. I feel there are so many of these companies lately throughout the pandemic because people are so vulnerable to do something about their mental health and it isnt right to take advantage. Also Ive received a few pdf documents in my email about tracking your goals and it didnt seem good quality as some sections are already filled in.

  Business response

  04/18/2024

  We appreciate you reaching out with your concerns regarding your recent experience with our company. We 
  apologize for any confusion or frustration you've encountered.
  Regarding your mention of pricing, we want to clarify that our pricing structure is designed to provide flexibility 
  and options for our customers. We offer discounts and promotions periodically, and these are intended to 
  benefit our clients.
  With respect to our refund policy, it is clearly outlined in our terms of service, which customers agree to prior 
  to finalizing their purchase. As our product is digital and immediate access is provided upon purchase, we do 
  adhere to a strict no refund policy. This policy is in place to ensure fairness and consistency for all customers.
  We understand the importance of quality and value for our customers. If you have received documents that do 
  not meet your expectations or appear incomplete, please accept our apologies. We strive to provide highquality resources and will investigate this matter further to ensure our standards are upheld.
  If you have any further questions or would like to discuss this matter in more detail, please don't hesitate to 
  reach out to our customer service team directly. We are committed to addressing your concerns and improving 
  our services wherever possible.
  Thank you for bringing this to our attention.
  

  
  

• Initial Complaint

  02/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I reached out to this business after purchasing a subscription. It was not up to my expectations based on what they promised to deliver so I reached out and tried to reach a resolution. At first they did not reply to me over PayPal for some days so ai escalated it to a claim. PayPal overruled my claim eventually but in the days leading up to that, I reached out to them again and they responded. They offered a 30% refund, I negotiated for 50% and they agreed. They told me to contact PayPal about closing my claim case and I did as they asked, I confirmed with PayPal that the claim case was closed. But after giving confirmation they did not make good on their end of the agreement. I reached out again consistently to get an update. To my surprise, they agreed to give a full refund that would be issued within 5 to 7 business days to the account I used to pay for their service. I has been 9 business days since then and I still have not received a refund to my bank account. You may reach me at my email, ************************* between the hours of 9PM to 6AM EST for an expedient reply. If you leave me an email outside of those hours, I will do my best to reply ASAP. Attached is a transcript of my email interaction with Virtue Map to back my story. I humbly ask for your immediate assistance in getting the full refund of $39.99 that they themselves promised to provide.

  Business response

  04/18/2024

  We appreciate the opportunity to address the concerns raised in your complaint. After careful review of the 
  matter, we wish to clarify the actions taken by our company in response to your issue.
  Firstly, please note that as a digital service provider, our company adheres to a strict no-refund policy once 
  access to our program and associated materials has been granted to the customer. Nonetheless, in an effort to 
  resolve this matter amicably, we processed a full refund in the amount of $39.99 via PayPal on January 23, 
  2022, which corresponds to the payment method utilized for your subscription.
  We acknowledge the importance of providing a satisfactory customer experience and apologize for any 
  inconvenience caused during this process. Should you require further assistance or have additional questions 
  regarding this matter, please feel free to contact us directly at ********************************
  Thank you for bringing this to our attention, and we hope this resolution meets your expectations

• Initial Complaint

  01/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a subscription for an anti-procrastination plan on 1/8/2022. I immediately was bombarded with several irrelevant e-mails, but no plan. I e-mailed customer service requesting that the multiple e-mails stop. They responded by telling me to unsubscribe from the service. I did that, and am still receiving e-mails. I also requested a full refund, and they have repeatedly refused and stated that they can only offer a $6 refund (they charged me $20.15). This business continues to advertise on social media, despite several of us commenting on their posts that this is a scam. Some of those comments have also been deleted. Ive reported to Instagram but they are still on there.

  Business response

  04/18/2024

  We understand the concerns raised by the customer regarding their experience with our anti-procrastination 
  subscription service. Our company strives to provide quality products and customer service, and we regret any 
  inconvenience caused.
  Upon reviewing the details of this complaint, we would like to clarify our refund policy. As our product is digital 
  and the access to the program and associated materials was provided to the customer, we typically maintain a 
  strict no-refund policy once access has been granted.
  However, in response to the customer's request, we processed a full refund on January 19, 2022, amounting to 
  $19.99. It's important to note that any bank fees incurred during this transaction are beyond our control and 
  may vary depending on the customer's financial institution.
  We appreciate the opportunity to address this matter and resolve it in a fair and transparent manner. Should 
  there be any further questions or concerns, please do not hesitate to reach out to us directly. We remain 
  committed to upholding the highest standards of customer satisfaction.
  Thank you for bringing this to our attention

  Customer response

  04/18/2024

   
  Complaint: 16479602
  
  I am rejecting this response because:
  
  The business - not my bank - charged me a total of $20.15 in addition to spamming me with e-mails. Bank fees are listed as bank fees. The transactions were listed as charged by this business. The only refund I received was for $6, plus plenty of gaslighting (as can be seen in their response). 
  
  ***********************

  Business response

  04/19/2024

  Hello,
  
  Thank you for bringing this matter to our attention. We apologize for any confusion or inconvenience caused by the charges and emails you received.
  Upon reviewing your complaint, we have attached proof of the refund receipt for $19.99 USD, which was processed for your previous purchase. Please review the attached document for verification.
  
  Regarding the additional charges and bank fees, please be advised that we do not have control over bank fees charged by your financial institution. We recommend reaching out to your bank directly to inquire about any fees associated with these transactions.
  
  If you have any further questions or concerns, please feel free to contact us directly. We are committed to resolving this issue and ensuring your satisfaction.
  
  Thank you for your understanding and cooperation.
  
  Best regards,
  Virtue Map Team

• Initial Complaint

  01/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for a short package of services that are basic email. They will not allow you to cancel and continue to charge regardless

  Business response

  04/18/2024

  We appreciate the opportunity to address this concern raised by the customer regarding their subscription to 
  our basic email services. At our company, we strive to provide transparent information and clear subscription 
  terms to all our customers.
  During the checkout process, all subscription details, including our cancellation policy, are prominently 
  displayed for customers to review before finalizing their purchase. Our terms and conditions specify that 
  subscribers must cancel their subscription at least two days prior to the renewal date to avoid automatic 
  renewal and subsequent charges. This information was agreed to by the customer upon signing up for our 
  services.
  We understand the importance of responsive customer service, and while refunds are not available for 
  subscription fees already paid, we take customer concerns seriously. Despite the customer reaching out after 
  the renewal had processed, we have taken the necessary steps to cancel their subscription immediately to 
  prevent any further charges.
  We encourage customers to review our terms and conditions thoroughly and reach out to us directly for 
  assistance with any questions or concerns regarding our services. We are committed to ensuring a positive 
  experience for all our subscribers.
  Thank you for bringing this matter to our attention, and please do not hesitate to contact us if further 
  clarification is needed

• Initial Complaint

  12/17/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Nov. 16, 2021 I paid $26.99 a personalized 3-month anti-procrastination plan from a company called Virtue Map. (https://virtuemap.com/) While I wasnt sure about this service, or if it was even legit, I was reassured by the 100% Satisfaction Risk-Free Guarantee which was advertised on the checkout page of their website - https://virtuemap.com/checkout1/ and paid using PayPal.I received my first, non-custom, completely generic email on Nov. 16, 2021.On Nov. 22, just one week after I started receiving the emails that are a part of this service, I emailed the Virtue Map team at ******************************** requesting to cancel my Virtue Map plan, confident I would get my money back, because of the 100% Satisfaction Risk-Free Guarantee that is posted on their website, which influenced my decision to make this purchase. Now, nearly four weeks after my email to the Virtue Map team to cancel my plan, I am still receiving the daily emails I subscribed to, but have since requested be cancelled, from Virtue Map.I have exchanged a total of 10 emails with ******* from the Virtue Map team, who has only offered to refund half of the price I paid because their guarantee applies only to the monthly subscription, not the three month plan. Ive requested and they cannot provide me with the following information: 1.The definition that the 3-month program is not a subscription.2.Where it states the 3-month program cannot be cancelled.3.Where it mentions your 100% Satisfaction Risk Free Guarantee (those are words from your website) only applies to your monthly service, but not the 3-month program.Again, Ive been emailing the Virtue Map team since Nov. 22, 2021 without any resolution nor explanation. Id just really like 100% of the $26.99 I paid back. Please help!

  Business response

  04/18/2024

  We have addressed the concerns raised by the customer regarding their purchase of a ******* antiprocrastination plan from Virtue Map. We understand the customer's desire for a full refund.
  It's important to clarify that Virtue Map offers a digital service, where access to the program and associated 
  materials, including ebooks, is provided immediately upon purchase. Due to the nature of our digital products, 
  we maintain a strict no-refund policy once access has been granted.
  In response to the customer's dispute via PayPal, we have already processed a refund as per their request. We 
  have also communicated this resolution directly to the customer.
  We regret any inconvenience experienced by the customer and have taken steps to address their concerns 
  promptly. Should there be any further questions or issues, we are available to assist directly.
  Thank you for the opportunity to address this matter

  Business response

  04/19/2024

  Hello,
  
  I am writing in response to your BBB complaint regarding your experience with our Virtue Map service and your request for a refund. We apologize for any inconvenience or misunderstanding you have encountered.
  
  Please note that per PayPal's policy, we are only able to process refunds within 60 days from the initial transaction date. Given that it has been longer than this timeframe since your purchase on Nov. 16, 2021, we regretfully cannot proceed with issuing a refund through PayPal.
  
  However, we value your satisfaction and would like to offer an alternative resolution. We would be happy to provide you with access to our newly improved program at no additional charge, to compensate for the remainder of your subscription period that you have not utilized. This will allow you to benefit from our services and experience the updates we have made to our program.
  
  Please let us know if this alternative solution would be acceptable to you. We sincerely apologize for any inconvenience caused and appreciate your understanding in this matter. Our goal is to ensure you have a positive experience with Virtue Map.
  
  If you have any further questions or concerns, please do not hesitate to contact us directly at ********************************* We are here to assist you and address any remaining issues promptly.
  
  Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
  
  Virtue Map Team

• Initial Complaint

  11/24/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Virtue Map offers a personalized plan for helping procrastination which it claims it can help you with. After completing the quiz on their website they send an email to "claim your plan." The operation claims to have reputable sponsors from Forbes, Business Insider, and New *********** In reality there are two fake websites. One is called "NYtimesdaily.com" and the other "Forbesglobalnetwork.com". They send you an email to "claim the plan" that looks like a phishing email. Their actual address is at some warehouse. I accidentally purchased their product and emailed immediately saying it was a mistake and I'd like to cancel (haven't accessed any of the products yet), they took days to get back to me and started sending materials and then said the plan was non-refundable because it's a digital product. I have always been able to receive refunds from businesses when I tried to cancel immediately (digital product or not), especially if I haven't even received any of the information/sendouts yet. They are refusing to refund considering I have barely gotten any materials from them so far, which just looks fishy. As you are purchasing something they keep on pushing their other products on you, which looks like complete scam. overall it's completely false advertising, no non-refundable terms are described anywhere prior or post the purchase; they are using fraudulent websites and fake instagram accounts to fake positive and "credible" reviews on their website and lure customers in. They are also running Instagram advertisements with the same logos of fraudulent websites that look like Forbes or NYT. when you reach out about cancelling, they try to persuade you that you are saving money by purchasing their plan. Then they say that instead of getting a refund you can just unsubscribe from their emails so you don't receive the sendouts but they get to keep your money.

  Business response

  04/18/2024

  We appreciate the opportunity to address the concerns raised by the customer regarding their experience with 
  our company, Virtue Map.
  Virtue Map offers digital products aimed at assisting individuals with overcoming procrastination and 
  improving productivity. Our materials are delivered electronically upon purchase, and our policy regarding 
  refunds is clearly outlined on our website and in our terms of service.
  In response to the customer's request to cancel their purchase and seek a refund, we communicated our 
  standard policy which states that due to the nature of our digital products, refunds are not typically offered 
  once access has been granted. However, in the interest of customer satisfaction, we did offer a partial refund 
  as a gesture of goodwill.
  We are pleased to confirm that this partial refund offer was accepted by the customer and has already been 
  processed. We consider this matter resolved as per our mutual agreement.
  At Virtue Map, we are committed to providing valuable resources and support to our customers. We apologize 
  for any confusion or inconvenience experienced during this process and remain available to address any 
  further questions or concerns.
  Thank you for allowing us to clarify the situation

  Business response

  04/19/2024

  We appreciate the opportunity to address the concerns raised by the customer regarding their experience with 
  our company, Virtue Map.
  Virtue Map offers digital products aimed at assisting individuals with overcoming procrastination and 
  improving productivity. Our materials are delivered electronically upon purchase, and our policy regarding 
  refunds is clearly outlined on our website and in our terms of service.
  In response to the customer's request to cancel their purchase and seek a refund, we communicated our 
  standard policy which states that due to the nature of our digital products, refunds are not typically offered 
  once access has been granted. However, in the interest of customer satisfaction, we did offer a partial refund 
  as a gesture of goodwill.
  We are pleased to confirm that this partial refund offer was accepted by the customer and has already been 
  processed. We consider this matter resolved as per our mutual agreement.
  At Virtue Map, we are committed to providing valuable resources and support to our customers. We apologize 
  for any confusion or inconvenience experienced during this process and remain available to address any 
  further questions or concerns.
  Thank you for allowing us to clarify the situation

• Initial Complaint

  11/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 26, I filled out a questionnaire on the companys website and purchased what was advertised as a personal three-month plan to stop procrastination with a money-back guarantee. The guarantee was important to me in the decision to purchase, as was the fact that it was supposedly personalized. So far, I have received no personalized plan just a generic, daily email with some tips in it. This was not the service I signed up for. Moreover, I keep getting daily emails asking me to purchase a personalized plan despite thats what I supposedly already paid $40 for. I also added add-on information, I cluing an anti-stress pack. Again, this was delivered but not as advertised it had none of the customized or cutting edge information it touted. I emailed customer service to seek a refund within 48 hours. They simply said they do not give refunds despite the guarantee. I have never worked with an online business this deceptive. I would like a refund and them to be forced to chance their deceptive advertising and billing practices.

  Business response

  04/18/2024

  We appreciate the opportunity to respond to the concerns raised by the customer regarding their experience 
  with our company. We take customer satisfaction seriously and aim to address each issue with fairness and 
  transparency.
  Firstly, we acknowledge the customer's dissatisfaction with the personalized three-month plan they expected 
  to receive. We regret any misunderstanding caused by the promotional material and assure you that our 
  intention is to provide valuable, tailored solutions to our clients.
  Regarding the request for a refund, it's important to note that our company operates with a no-refund policy 
  for digital products, which was communicated to the customer upon purchase. Additionally, as per PayPal's 
  policy, refunds are only viable within 60 days of the initial transaction date, given this transaction was 
  conducted three years ago, we are restricted in our ability to provide a direct refund.
  However, in recognition of the customer's dissatisfaction, we are committed to rectifying the situation. We 
  would like to offer the customer complimentary access to our newly improved Virtue Map program, delivered 
  through our app platform. This program represents our latest innovation and includes updated features 
  designed to assist with personal development and productivity enhancement.
  We are hopeful that this resolution will be satisfactory to the customer and demonstrate our commitment to 
  their overall satisfaction. Please feel free to reach out to us directly if there are any further concerns or if we 
  can assist in facilitating access to the Virtue Map program.
  Thank you for bringing this matter to our attention, and we appreciate your assistance in resolving this issue

  Business response

  04/19/2024

  We appreciate the opportunity to respond to the concerns raised by the customer regarding their experience 
  with our company. We take customer satisfaction seriously and aim to address each issue with fairness and 
  transparency.
  Firstly, we acknowledge the customer's dissatisfaction with the personalized three-month plan they expected 
  to receive. We regret any misunderstanding caused by the promotional material and assure you that our 
  intention is to provide valuable, tailored solutions to our clients.
  Regarding the request for a refund, it's important to note that our company operates with a no-refund policy 
  for digital products, which was communicated to the customer upon purchase. Additionally, as per PayPal's 
  policy, refunds are only viable within 60 days of the initial transaction date, given this transaction was 
  conducted three years ago, we are restricted in our ability to provide a direct refund.
  However, in recognition of the customer's dissatisfaction, we are committed to rectifying the situation. We 
  would like to offer the customer complimentary access to our newly improved Virtue Map program, delivered 
  through our app platform. This program represents our latest innovation and includes updated features 
  designed to assist with personal development and productivity enhancement.
  We are hopeful that this resolution will be satisfactory to the customer and demonstrate our commitment to 
  their overall satisfaction. Please feel free to reach out to us directly if there are any further concerns or if we 
  can assist in facilitating access to the Virtue Map program.
  Thank you for bringing this matter to our attention, and we appreciate your assistance in resolving this issue

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩