ComplaintsforiRhythm Technologies, Inc.
Medical Equipment
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Complaint Details
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Initial Complaint
12/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I am writing to address a deeply concerning incident regarding the heart monitor services provided by iRhythm Technologies. Despite multiple attempts to seek assistance through their customer service support line and a certified letter, I am yet to receive adequate resolution.As a patient under the care of the ***************** I underwent a heart monitoring procedure administered by iRhythm, which concluded on 2/7/23. However, upon receiving the results from my physician, discrepancies surfaced. The initial report indicated a predominant sinus rhythm with minor irregularities. Subsequently, on 2/23/23, iRhythm billed my insurance (claim # DT5214596201) for these services.Regrettably, on 4/20/23, I received a distressing call from my physician urging an immediate appointment with a cardiologist due to a potentially severe cardiac issue. The revised report (claim# DV9107424601) cited a concerning occurrence of Ventricular Tachycardia and continuous Atrial Fibrillation, information vastly different from the initial findings. Shockingly, I hadn't utilized the monitor since February.Upon further investigation, it was revealed that the results attributed to me were, in fact, inaccurately assigned, belonging to another patient. This erroneous mix-up necessitated additional tests and a month-long re-monitoring process, resulting in undue medical expenses incurred due to this misinformation.I requested reimbursement for all medical costs arising from this distressing situation, alongside the double billing for the monitor. I emphasize the paramount importance of maintaining impeccable accuracy in medical diagnostic services. The implications of errors in this domain can profoundly impact patient health. Immediate action is imperative to rectify this distressing situation and prevent future occurrences.I earnestly urge your prompt attention and resolution to this critical matter. Should you require any further information, please do not hesitate to contact me.Initial Complaint
11/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid irythm technologies twice in error. They told me they do not issue a refund unless the patient calls. Then it take ***** days to initiate a refund. They would not send a confirmation that they will be refunded my money. They gave me the call center circle talk about how it is handled by another department. The supervisor read from a script with heavy accent. It was like talking to a wall. I think people should be alerted to the fact that a company keeps the customers money unless the customer makes a request to get a refund. How is it legal?Initial Complaint
11/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Billed me multiple times but credited their wrong account for my payment, told me to ignore the incorrect bills, failed to credit my correct account, passed it to a debt collector, failed to remove this notice, failed to follow through on their promises to correct their errors. "back office does not talk to main office, I can't access your account anymore, I don't know why the main office never transferred your payment to the correct account, I don't know why we credited an account with a 0 balance instead of the account that you were paying, and on and on.............."Initial Complaint
10/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My mom was in ER with heart issues. The plan was to send her home with her Cardio ordering a live devices sent overnight. The cardio ordered it priority not overnight I found as we were being discharged the next day after one night inpatient. Calling the company and explaining a agent told me it was NOT a live device. I called DR freaking out . They call company and I had been informed wrong . 1st mistake. However still not getting for 4 days since its ***** I got a man who offered to send out a second device OVERNIGHT **** Then I find out that device was not sent out right by the company itself....so no over night delivery and I have a 89 yr old on my couch with NO MONITER ON A FRIDAY NIGHT. The agents are less concerned as if I am complaining about a missing toaster. Arguing to get to a lead. Got a lead. Called **** to see if we could change shipping speed. No **** at 7pm has not even received it yet. Call back. I call at 2am and this time got a lead right away who got it. We called **** and they were closed. Told me to call back at 7am. Keep in mind I have had about 8 hours sleep in 48. Call at 7am. Agent again acted like I was calling about a toaster. Now I am mad. She tried once to get a lead and came back with sorry we are not open yet Ill get your number and have you called.......ITS A MISSING LIVE HEART MONITOR. I hung up called and got a decent agent. Explaind the severity of situation again. Mom has dementia. Staying in hospital is horrible for her but we should of. Now on hold waitng for a lead to see if anyone can make a 10 min call that *** save my moms life. IF your dr ****** is ordering from this company call and call again. DO not trust any of its getting done right. Her heart rate is irregular all night and I am just here hoping she is still alive by the time one of the two wrong shipping rate packages shows up.Initial Complaint
09/12/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
PAID ****** PLUS AFTER ******** ADJUSTMENT ON MARCH 23, 2023. HAVE CONTACTED IRHYTHYM TO REQUEST AN ITEMIZED RECEIPT 6 TIMES STARTING ON March 23, ****, WITH 6TH ATTEMPT ON AUGUST 31, 2023. CALLED IN APRIL MAY AND JULY AS WELL AFTER ALLOWING A MONTH BETWEEN CALLS. EACH TIME IRHYTHYM STATED THAT RECEIPT WOULD ARRIVE BY MAIL. INSURANCE IS NIW ASKING FOR OUT OF PICKET REIMBURSEMENT DUE TO NOT RECEIVING ITEMIZED RECEIPT.Initial Complaint
09/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am submitting a formal request to immediately address inappropriate billing practices and extremely pathetic customer service regarding **********************, experienced by numerous persons including myself. Approximately six months ago my daughter was prescribed a Zio patch from her doctor. She experienced numerous problems including an allergic reaction, which was all communicated with iRhythm Technologies. After barely using it, we returned it to iRhythm Technologies. On June 27, 2023, we received a bill for $374.00 as medical insurance paid the remainder. I immediately called iRhythm Technologies and spoke with *** who worked in the ****************** and provided her Employee ID as *******. I explained the circumstances described above and she stated the remaining balance would be disputed. Slightly more than two months later on September 8, 2023, we received another bill for the same amount. Once again, I immediately called iRhythm Technologies to inquire why a balance still existed. To my displeasure, I spoke with ***** who was extremely unprofessional and refused to provide his employee ID number after asking for it twice. Thereafter, I requested a supervisor and was placed on hold for a several minutes only to be told they were all in a meeting. Thereafter, I called iRhythm using another number located on the Internet only to be told by a woman named ***** to contact the ******************. I explained this was just done, as well as back in late June and wanted to speak with a supervisor. ***** provided her supervisors name as ******* before placing me on an extended hold time. Eventually, she returned and stated her supervisor was unavailable to speak with me. Similar to numerous other persons' complaints, the company is taking money both from individuals, as well as insurance companies despite no service being fulfilled.Initial Complaint
07/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was prescribed a Zio patch in September 2022 by my doctor. I wore the patch 2wks, mailed it back. I did have health insurance that should have covered the patch. I have been sent no less than 6 sets of letters (one first notice, one subsequent notice per set) totaling at least 12 individual letters. Each of these letters instructed me to call with my insurance details and provided no further context.For the first 3 sets of letters, I called per the letters instructions. I was put on hold for extended periods of time only to be asked for my basic insurance information (member #, group #, subscriber). After the third time calling, waiting, and providing the same information they already had (my insurance card was submitted in Sep 2022), I was not going to do it again. I had already wasted hours of my time. When I independently contacted my insurance, they stated that they had received an incomplete claim from iRhythm and needed the company to refile. That was communicated to them on the third call. I have now just received a statement for the full amount of the patch - $995 At base level, I should not have to provide that information more than once, CERTAINLY not more than twice. If I cant trust the company to take and securely store the most basic information, how can I trust them with my health and my personal information?They never billed my insurance correctly, they harassed me by contacting repeatedly for information they already had, and now they are expecting me to pay nearly $1kInitial Complaint
06/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My doctors office switched providers for their heart monitor to them last year. I normally have to wear a monitor every year. On my first use with this company, I put the monitor on and when I woke up the next day my skin had boils all around the monitor area. And it continued to worsen. Because it was placed on Friday, I had to wait to call my doctor's on Monday. I called Irythim on Saturday, the person answering instructed me to just put tape around it and see the condition improves. On Monday my doctor instructed me to take it off and not complete the 14days and we would switch to another brand holster. Fast forward, they still sent me a bill even though no reading were complete. I called them and they said they w I uld research it with the doctors and let me know the response in writing. Well the letter I got in writing was them sending me to collections. I have had to wear many brands over the years, this is by far the worst company to deal with. Their customer care line has no medical awareness and their billing is ridiculous. I have to pay 495 from a company who left scars on my chest from a defective machine.Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was prescribed a Zio patch to wear for two weeks to monitor a heart arrhythmia. My doctor informed me that it should be fully covered under my insurance, BCBSMA. I received a bill three months after sending the patch back for $525. I spoke with ****** who were incredibly unhelpful in every way possible. It was abundantly clear that all they cared about was getting their money. After hours on the phone with my doctor and insurance company, I am now stuck with a bill for a potentially fatal heart condition. This company should be ashamed of themselves for their practices.Initial Complaint
05/02/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My daughter, who was the patient, had a Zio monitor placed for diagnostic purposes. Prior to having it placed, they reviewed our options for payment. File our insurance and pay $525 or be self pay and pay $395. We told them we wanted the self pay discount. The provider states they inky have one way to request a monitor and that is to put the insurance information in. Now Zio has filed our insurance and billed ** for the higher amount. My insurance company says they need to void the claim, they refuse to help me. I am willing to pay the agreed upon amount but refuse to pay the extra. They were not given permission to file a claim on my daughters behalf.
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Customer Complaints Summary
36 total complaints in the last 3 years.
18 complaints closed in the last 12 months.