Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been permanently banned for a ***. It is McAfee *** which always turns on when you restart your phone and I wasn't thinking and played monster legends soon after restarting.I know this has happened to others and they've been able to fix it, I've contacted both social point and tapjoy multiple times and they refuse to help. This isn't fair at all. I've been playing for more than 6 years and I've now been banned for a mistake and they refuse to fix it. Please help. I don't want to have to stop playing. The offers are the only way to be fairly leveled because the game is overpriced please. I can delete the *** or whatever I just want my account back.

  

  Business Response

  Date: 04/04/2025

  What happened?

  The Customer reached out to ** after having their account disabled.

   

  What did we do to help the Customer/resolve?

  After review, we've identified the Customer's Offerwall profile was disabled due to multiple violations of our Terms of Service unrelated to VPN Usage.

   

  How were things left with the Customer?

  The Customer was educated in detail in their previous Customer Support Cases and more information can be found there if needed.

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23146850
  
  I am rejecting this response because:

  I've been banned for getting a new phone I guess. They won't tell me what it was and that's all I can figure since I got a new one a few weeks ago. Please help
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/10/2025

  What happened?

  Our Customer reached back regarding the suspension of their account.

   

  What did we do to help the Customer/resolve?

  After reviewing their case again, we confirmed the Customer submitted proof that goes agains our policies, which led to the suspension of their account.

   

  How were things left with the Customer?

  We've informed the Customer about the outcome of their inquiry and further details can be found on their Support Case.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23146850
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used tapjoys offerwall after seeing in in the surveys on the go app and i saw a offer for everyday dose coffee so i clicked it and it said i had to spend at least $25 and i did that and placed my order and i checked to see if i was rewarded on tap joy and i wasnt and havent been

  

  Business Response

  Date: 04/04/2025

  What happened?

  The Customer reached out in a support case about an offer that involved a purchase.

   

  What did we do to help the Customer/resolve?

  We received their case, and after requesting further proof we were able to validate their eligibility and manually provide their rewards for this offer.

   

  How were things left with the Customer?

  We were delighted to resolve this for the Customer, and provided all the details via their support case for further reference.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I qualified for a large reward that Tapjoy did not honor. The offer required several hours to complete, and to buy the equivalent reward in the game I was using Tapjoy in would be over $100 USD. When I contacted customer service with screenshots confirming the transaction, they did not respond. When I followed up, I was banned without warning. When reaching out to customer service, they could not explain why I was banned nor overturn the ban, and did not respond to my offering of proof I had violated no rules.

  

  Business Response

  Date: 04/03/2025

  What happened?

  The Customer contacted us regarding the suspension of their account.

   

  What did we do to help the Customer/resolve?

  After a thorough investigation, we confirmed that the Customer provided invalid proof, which goes against our policies and led to the suspension of their account.

   

  How were things left with the Customer?

  We provided the Customer with the relevant details through their support case and now consider this matter now closed.

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23122726
  
  I am rejecting this response because:
  

  Tapjoy claims that "After a thorough investigation, we confirmed that the Customer provided invalid proof, which goes against our policies and led to the suspension of their account. We provided the Customer with the relevant details through their support case.
  

  1) In previous communications (attached), they stated that they "[did] not have any information regarding our methods or systems for detecting violations," so Im not sure what thorough investigation they were able to do.

  2) The words invalid proof were not mentioned in the conversation.
  

  3) If the so-called invalid proof refers to my offer to provide screenshots showing I had not been banned for an apparent reason, Tapjoy did not respond to my offer.  [In the issue of full transparency, I thought I had the full transcript of the in-app chat requesting I be rewarded for the offer I completed, but I do not.  Tapjoy is welcome to post the chat, as I am confident I was polite and did not break any rules.]
  

  4) If the so-called invalid proof refers to the information I submitted initially, Ive included it here to prove I met the conditions for the rewards I did not receive.

  

  Business Response

  Date: 04/10/2025

  What happened?
  Our Customer reached back about the suspension of their account.

   

  What did we do to help the Customer/resolve?

  After review, we identified violations of our Terms of Service in the proof provided by the Customer. They have been informed of this and their profile was ultimately suspended because of it.

   

  How were things left with the Customer?

  All necessary details can be found in their Support Case if the Customer requires more information.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23122726
  
  I am rejecting this response because:
  

  I was explicitly told there were no details, and they could offer no information as to why my account was suspended.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently completed a game called Bingo Voyage on Surveys On the Go, administered by Tapjoy. There were multiple levels that you'd get rewarded for. Everything was working up until level *******. I completed 201 levels, but was never rewarded and have tried 4 times to get clarification from Tapjoy as to why I didn't get rewarded. They said that I didn't complete the offer and/or violated the Terms of Service. I submitted screenshots showing that I completed the offer and asked specifically what I violated, however they keep telling me the same thing, despite not violating anything. I was due a total of $150.47 for completing levels 120, 160 and 200.

  

  Business Response

  Date: 04/02/2025

  What happened?

  The Customer reached out regarding missing rewards from an offer they took.

   

  What did we do to help the Customer/resolve?

  As part of our review, we confirmed that the Customer had not fulfilled the offer's requirements set by the Advertiser. Consequently, the rewards were denied.

   

  How were things left with the Customer?

  We informed our Customer about the reason for the denial. More details can be found in their Customer Support case.

• Initial Complaint

  Date:03/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been playing a game [Fishdom] from my offerwall and managed to complete several tasks. Every time I reached and completed the requirements for a specific task I had to create a support ticket to get my rewards. Fortunately, this approach worked very well until I reached the last task. For some reason I was deemed ineligible for the last rewards despite that fact that I've received all previous rewards. Makes no sense. Also, I got an automated response everytime I created a support ticket that was eventually resolved successfully, but not for this last task. All my previous attempts have been reviewed and denied by an actual person [****] whom I received response emails from. There are two days left for me to complete this offer, so my hopes are quite low now.I'll leave some info I think might be useful and I will also attach several screenshots to facilitate the resolution of this case:Phone: ******* Galaxy S22 Ultra Offerwall User ID: **************************** Pending rewards: ******* Coins

  

  Business Response

  Date: 04/02/2025

  What happened?

  The Customer contacted us about missing rewards for an offer they took.

   

  What did we do to help the Customer/resolve?

  Upon review, we confirmed the requirements established by the offer's Advertiser weren't met, making us unable to process their rewards.

   

  How were things left with the Customer?

  We informed the Customer that they do not meet the criteria for rewards based on the Advertiser's conditions and recommended they contact the Advertiser for further assistance if needed.

  Customer Answer

  Date: 04/02/2025

   
  Complaint: 23104779
  
  I am rejecting this response because: It just doens't make sense. "Rewards were not processed because the requirements set by the offer's Advertiser were not met." Could you explain to me then, why was I rewarded all previous rewards but not the last one? Which, of course, is the biggest one of all since it is in fact the last one I had to complete. Why was my support ticket suddenly reviewed by an actual person instead of the automated process which proved to be more successful? I already provided my information, I don't need to provide anything else. I request a thorough analysis of my case and a more elaborate explanation. I don't need vague responses. I need a concrete response with actual details and not some pointer to another dead-ended result. I spent a whole month completing this offer and managed to complete all tasks. I was well within the timeframe, I provided screenshots, I checked that the game ID and user ID were correct and I made sure I replicated what I did with previous tasks. I will give this one last try. Thanks in advance.

  
  Sincerely,
  
  **** Donsolle

  

  Business Response

  Date: 04/04/2025

  What happened?

  The Customer inquired back regarding missing rewards for an offer they took.

   

  What did we do to help the Customer/resolve?

  We have reviewed the case again and confirmed that, unfortunately, the Customer did not fulfill the conditions specified for the offer as determined by the Advertiser.

   

  How were things left with the Customer?

  Since we cannot proceed with the case due to the conditions set by the Advertiser for the offer, we suggest that our Customer contact the Advertiser's Customer Support directly, as they may be able to offer assistance.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14, 2025, I was playing the Simcity game in which it was advertised that I would receive a double reward of 11, 577 sim cash. Upon making the transaction, I noticed that even after an hour no reward was granted. Today is March ******* and since then, despite sending all the requested proof, that the transaction was successful, still to date they keep drawing out the process by continuing to ask me for more ridiculous and irrelevant screenshots such as all the email addresses that I use simply because the transaction was processed on my iPad with my iCloud email and the transaction was processed with my Gmail email address. I sent proof of the email addresses and the email confirmations that I received as well. Not only do you have to wait for their response every 3-4 days but its so ridiculous to not receive what you paid for after sending them what they requested. They keep coming up with more requests to delay granting the reward. At this point, this is fraud and deception and I will not be trusting them again. I want my reward immediately, otherwise this will be escalated.

  

  Business Response

  Date: 03/27/2025

  What Happened?

  Our Customer submitted a support case with us regarding an offer they participated in.

  What did we do to help the Customer resolve?
  

  We reviewed the Customer's request with all relevant parties. After confirming their eligibility, we manually processed their rewards.

  How were matters left with the Customer?

  The Customer's rewards have been awarded and we now consider this matter resolved.

   

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23092408
  
  I am rejecting this response because: I am having the same issue again with my rewards from SpoiledChild. I have already uploaded all requested documents and screenshots. The rewards have yet to be processed. 
  
  Sincerely,
  
  ******* Bat Yhwh

  

  Business Response

  Date: 04/03/2025

  What happened?

  The Customer reached back out regarding a separate offer they participated in.

   

  What did we do to help the Customer/resolve?

  We identified the Customer's support case and we're happy to confirm their issue was resolved and their rewards were granted from our end, which means their rewards should now be reflected on their app.

   

  How were things left with the Customer?

  The Customer has been informed in their support case, and they can reach back out if they need further assistance from us.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed 2 offers on Tapjoy's offer wall, both of which I was told I was eligible to do and so I continued doing the offer. I began having issues with the apps crediting the higher amounts of rewards and so I reached out to Tapjoy **************** for support. I was then told that I was apparently "ineligible" for rewards despite me previously being eligible and doing all of the work to be rewarded.This happened for 2 games both by the company "*****". I reached the threshold stated in the offer within the given time limit. If the advertiser does not want to pay out, then these games should not be offered by Tapjoy. I spent a lot of time playing the game to only be told that I was ineligible with no further explanation. I also reached out for further explanation only for Tapjoy to tell me they'd already told me I'm ineligible with no details given, which is incredibly shady. My conversation IDs are ******* and *******.I am looking for compensation of ***** gems, as that is what was promised for reaching the goals that I achieved within the time frame.

  

  Business Response

  Date: 03/27/2025

  What Happened?

  Our Customer reached out about the rewards for an offer they participated in.

  What did we do to help the Customer Resolve?
  

  We leased with the Advertiser as part of our review and were advised the Customer had not met the requirements of the offer. Unfortunately this resulted in any rewards being denied.

  How were matters left with the Customer?
  

  We notified our Customer about the reason for the denial and more details can be found via their Customer Support case. 

   

  Customer Answer

  Date: 03/28/2025

   
  Complaint: 23088000
  
  I am rejecting this response because: I completed the offer as advertised by the advertiser, as shown in the screenshot provided. If I did not complete the offer, then I need to know additional details as to what exactly I did not do. This is false advertising otherwise and Tapjoy should be held accountable if they allow for false advertising on their platform. 

  I have already reached out to the advertiser myself and had 0 response from them regarding this matter, so it seems that Tapjoy does not care that it's customers potentially allow shady companies access to their device in hopes of being rewarded.

  Please either deliver the rewards that I met the criteria for, or please tell me exactly why I did not receive the offer. The offer wall said I had to reach a certain depth in the game and I did that. I was rewarded up until the amount of rewards started increasing and then I suspiciously became "ineligible".

  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 04/02/2025

  What happened?

  The Customer followed up regarding missing rewards for an offer they took.

   

  What did we do to help the Customer/resolve?

  We have reviewed their case again and confirmed that, unfortunately, the Customer did not fulfill the conditions for the offer set by the Advertiser.

   

  How were things left with the Customer?

  As we were unable to pursue the matter, we suggest our Customer contact the Advertiser's Customer Support directly, who may be able to assist further.

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23088000
  
  I am rejecting this response because: The only "explanation" I received was that I was ineligible. I need to know what made me ineligible. I had been eligible for the beginning half of the offer, what changed while I was doing it?

  I completed the offer as outlined on the offer wall. Please provide additional explanation regarding why I became ineligible after I had already completed the offer.

  
  Sincerely,
  
  ********* ******

  

  Business Response

  Date: 04/10/2025

  What happened?

  The Customer reached back out regarding missing rewards.

   

  What did we do to help the Customer/resolve?

  We've completed a thorough review of their case, and confirmed that the conditions defined by the Advertiser weren't met.

   

  How were things left with the Customer?

  Since we're unable to pursue this issue on our end, we recommend our Customer to contact the Advertiser's Customer Support directly for any further assistance.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23088000
  
  I am rejecting this response because: The conditions of the advertiser were met according to the language given on the offer page. Please specify what part of the offer wasn't met.

  Tapjoy clearly is not interested in actually resolving this matter as I am just receiving the same response over and over with no further explanation. I reached the depth listed on the offer page, if there were other criteria that needed to be met, please state which criteria I did not meet.

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I downloaded the mobile game Ages of Apes and completed the tasks that were advertised by TapJoy in order to receive rewards. Although I did receive rewards for some of the tasks, there are 2 tasks which I have still not received any rewards. I have contacted TapJoy's customer service a total of 7 times with not a single response to any of these inquiries. I would like to receive the rewards for the 2 tasks that I have completed. These 2 tasks are: 1. I reached 5 million power and should have received ******* emeralds and 2. I upgraded my City Hall to level 25 and should have received ******* emeralds. Any assistance you can offer would be appreciated. Thank you.

  

  Business Response

  Date: 03/18/2025

  What happened?
  Our Customer reached out regarding an offer they participated in.
  
  What did we do to help the Customer/resolve?
  We searched our system using the Customer's email, but couldn't locate any active cases related to their inquiry.
  
  How were things left with the Customer?
  We were unable to locate the Customer's account, but we'd be happy to assist if they can provide the 7-digit Support Case number or the email address used to submit their Support Case.

  Customer Answer

  Date: 03/18/2025

   
  Complaint: 23074481
  
  I am rejecting this response because: the company has not responded to any of my prior inquiries. There is no case number because there has been no response to create a case number. Thank you. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March *******, 2 separate orders equaling 15 USD. Was supposed to receive coins for pocket fm from a game and never received coins. Showed evidence of purchasing items for rewards and was basically today not good enough. It's the 3rd time this has happened. I received rewards for level up quests, but not buying from the games. It's wrong and im not the only one. I have already given up hope for my rewards. Just want to report them for lying. So that other people can see on here how they really conduct a shady business.

  

  Business Response

  Date: 03/18/2025

  What happened?
  Our Customer contacted us about missing rewards for an offer they took.
  
  What did we do to help the Customer/resolve?
  Upon review, we confirmed the Customer's eligibility was verified and the rewards were successfully granted.
  
  How were things left with the Customer?
  We informed our Customer about the granted rewards through their support case.

• Initial Complaint

  Date:03/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started playing Call of Dragons to get Mortal Kombat souls as rewards. These last several months, I've had to go back and fourth with Tapjoy about missing rewards. For this problem I bought the One Step Ahead bundle and didn't recieve rewards. They ask for a GPA # but on ****** receipts they don't SPECIFY what the bundle purchase is. They just show the date and price. I also reached Hall of Order 12and 17 they didn't issue my rewards. Have screenshots that can submit. I asked Tapjoy for the price of the One Step Ahead bundle, and they never told me. My game name is CitizenToxie and game ID is ********

  

  Business Response

  Date: 03/18/2025

  What happened?
  Our Customer reached out regarding missing rewards for an offer they participated in.
  
  What did we do to help the Customer/resolve?
  Upon review, we confirmed the conditions set by the offer's Advertiser weren't met, making us unable to process the rewards.
  
  How were things left with the Customer?
  We notified our Customer that they do not meet the criteria for rewards based on the Advertiser's conditions and recommended they contact the Advertiser for further assistance if needed.

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23063392
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** Martinez 

  Already submitted enough screenshots to prove my case, I am not going to repeat myself. To the person handling my complain. Look at the screenshot with the missing rewards. You can see missing rewards for Hall of Order 12 and 17. I'm currently on Hall of Order 21, we'll past the other 2. So there is ABSOLUTELY no excuse for Tapjoy to deny giving me the rewards. 

  

  Business Response

  Date: 03/27/2025

  What Happened?

  Our Customer inquired back regarding missing rewards for an offer they took.

  What did we do to help the Customer Resolve?
  

  We have reviewed the case again and confirmed that unfortunately the Customer did not meet the conditions for the offer specified by the Advertiser.

  How were matters left with the Customer?

  Since we are unable to progress the case due to the conditions set by the Advertiser of the offer, we recommended that our Customer contact the Advertiser's Customer Support directly, as they may be able to assist.
  

  

  Business Response

  Date: 04/04/2025

  What happened?

  The Customer reached back out regarding missing rewards for an offer they participated in.

   

  What did we do to help the Customer/resolve?

  After thoroughly reviewing their case, we confirmed the conditions set by the offer's Advertiser weren't met, making us unable to process the rewards.

   

  How were things left with the Customer?

  We informed the Customer about this, and recommended they contact the Advertiser for further assistance if need be. We now consider this matter closed.