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Average of 2,163 Customer Reviews
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Review fromDomonique S
Date: 06/12/2025
5 starsWas there to help assist when others weren't there to get me settled in. Is tReview fromkerry s
Date: 06/12/2025
5 starsLove this site - have been using it for years - they always have the best prices!Review fromPeter P
Date: 06/12/2025
1 starSuper.com has a rigid return policy in which even if you pay a refund fee, you must still show documentation of life events that physically prevent you from engaging in travel. These conditions, although communicated in their terms and conditions, are easily missed by a customer and the system comes off predatory.Review fromThomas D
Date: 06/11/2025
1 starSuper.com lies and tells you they will refund money and never do they are a scam.Review fromLaura S
Date: 06/11/2025
5 starsWebsite seems easy to maneuver,, easy to understand. And easy to book. Havent spoken to customer service yet but will update when I do.Review fromEdwin C
Date: 06/11/2025
5 starsGood hotel and good prices and good vew **** peopleReview fromKhuong V
Date: 06/11/2025
1 starKhuong V
Date: 06/11/2025
Booked a hotel with them, confirmation number B_18659371. The hotel did not recognize the reservation. Couldn't even get to their customer service after weeks. This website is just a joke.
Super.com
Date: 06/12/2025
Hi ******, thank you for reaching out and sharing your experience with us. We understand how challenging it must have been not being able to reach our customer service team and having your hotel reservation unrecognized. At this time, were unable to proceed with the refund on our end due to an open chargeback filed for the transaction. When a chargeback is initiated, it temporarily limits our ability to take further action until the dispute is resolved. We truly appreciate your understanding, and were here to support you every step of the way. If there's anything else we can assist you with, please feel free to reach out to us directly.Review fromLeslie G
Date: 06/10/2025
5 starsVery easy to book the room and I saved money!Review fromCaitlin C
Date: 06/10/2025
1 starCaitlin C
Date: 06/10/2025
I am very dissatisfied and disappointed in this places services. I knew when you book through a third party app that I would run into the issue of possible problems occurring as it has never been shown as being different. I was staying at a place and the second night wanted to get an extension and it accidentally booked me at a different hotel than I tried booking it at. The people were all in agreement with the hotel that I could get refunded since it was still in the 35 hr window of the booking.the lady said she old call me back after the hotel signed the form and sent it to her. Then she could initiate it. I never got a call back, i called her as y was 3:00 and she said man this takes a whole its not just a quick process. So i called the hotel and they avoided my call at all possible it wouldnt even ring after that went straight to vm. That is when i waited like the womab told me to do and by that time it was 5:00 and they hrs were 9-5. This was all same day under the impression it was getting handled and stayed at the hotel I originally tried to extend. Well two days following I still have no response. I call and get told the hotel denied the cancellation after getting the run around by both places . I talk to a manager a few days following and they said they will call me back after he sees if he can remedy this situation. I get no call. Later the next day I find that I get an email stating they understand my frustration but theres nothing they could do. I dont know how theres nothing they can do if it was them that initiate the return. I was BSd the whole time lied to and led to believe things that did not happen ever and all of them gave me the run around dodged my calls when I could have just stayed at the hotel if I wouldve known otherwise thinking everything was running as planned . But Ive gotten more or less screwed out of $45 and not even a sorry for that matter. They know they screwed me over and even being nice and cordial. No guilt beware!Super.com
Date: 06/12/2025
Hi *******, thank you for sharing your detailed experience with us. We understand how challenging it must be to encounter issues with your booking, especially when trying to extend your stay and dealing with the complexities of third-party booking. We acknowledge that speaking with multiple people without receiving a timely call-back added to the difficulty. Please know that your case was escalated, and our agents did their very best to resolve the situation for you. As the booking was under a non-refundable rate, our travel partner could not accept your refund request at this time. We genuinely appreciate your patience and understanding and remain committed to assisting you as best as possible in the future.Review fromShemika R
Date: 06/10/2025
5 starsGREAT SERVICE AND BENEFITS! LOVE THE PERKS!MUST TRY!HIGHLY RECOMMEND!YOU GOTTA CHECK IT OUT
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