Business ProfileforMarina Motel

I reserved a 2-night stay at this motel, for which the first night ($219.77) is charged one week prior to check-in. My family arrived at 11:00 pm at which time we were issued room keys for room 36. Upon arrival, we encountered many issues that made sleeping in this motel impossible. We checked out immediately and spoke with the manager prior to departure who reported we would be refunded the next morning at 8am, as the office was closed. The next day, it was confirmed that my key and note detailing the events were received by front desk associate, ************* 1. The manager, who informed me that he was the manager Toks, followed me into the room and noted he did not smell urine in the room. We opened all of the windows in the room to air it out, as well as sprayed the room with freshener so that we could sleep. 2. On opening the windows we realized none of the windows had screens, leaving the room susceptible to bugs. Nonetheless, we left them open to continue to air out the room and cool it off as the oscillating fan provided did not work. 3. The radiator heater began making a banging sound. I saw that the setting was on 4 so I turned it to setting 1, as I did not see a setting 0 or off setting. The sound stopped after I turned the dial to 1, only to begin again only minutes later. 4. My daughter reported that after lying in bed attempting to rest she began to itch. After performing more research, this motel has been reported to have bed bugs. This was the last straw. And it was necessary to find somewhere else to stay. At 1am after a 6 hour drive, my daughter and I had to find a decent hotel, pay another hotel night fee, pack up and leave your establishment at 1:30am. Two ladies alone in the city at this hour because of substandard accommodations. This place needs to be shut down for unsanitary conditions and I want a refund for what I paid.