Business ProfileforAuPairCare, Inc.

This is by far the WORST au pair agency in the Bay Area, if not the country. In our experience, au pairs were not screened properly, when issues were raised Area Directors were more concerned about burying the problems and getting you into rematch rather than actually addressing anything. The worst part about this agency is they care more about money than the safety of children and are extremely unempathetic and callous when issues related to au pairs putting children in danger are raised. ***************************** was particularly unprofessional and had a disgusting demeanor but based on these other reviews, it seems this incident isnt isolated and Aupaircare has a clear pattern of unethical behavior and lacks any sort of integrity. I regret trusting them with finding a quality au pair for our family. One of our au pairs jumped out of the window of her room in our home in the middle of the night and remained in the country illegally. The next au pair was on mood altering meds that werent disclosed to us and could have put our children in danger. ********* made excuses for the au pairs in both situations and lacked any care or consideration for our family. Disgusting agency, disgusting leadership that are dogs for money.

Were so sorry that you did not have a positive experience with your au pairs. Our top priority is always the health, safety, and welfare of our program participants, and we screen au pairs above and beyond the US ********** of ***** regulatory requirements, including requiring a detailed medical form signed by a doctor confirming that the au pair is healthy enough to safely participate in the program. No agency can guarantee that a host family or au pair will be willing to continue the match for the full program period. We are happy to provide neutral mediation and match support if both parties are willing. When a match ends, host families are entitled to a refund or credit as detailed in the Host Family Agreement, and if an au pair departs the program early, we follow all reporting requirements required by the US ********** of *****.