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            • UrbanSitter

              268 Bush St PMB 3944 San Francisco, CA 94104-3503

              BBB Accredited Business

            Business ProfileUrbanSitter

            Nanny Services
            BBB accredited business

            Contact Information

            268 Bush St PMB 3944

            San Francisco, CA 94104-3503

            Visit Website
            Email this Business
            (415) 653-1340

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            Get a Quote

            Customer Reviews

            1/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            20 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/31/2023

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            UrbanSitter offers an app to find babysitters, nannies, tutors & homework helpers, household services, pet care and senior care services.

            Products & Services

            This company offers

            Business Details

            Location of This Business
            268 Bush St PMB 3944, San Francisco, CA 94104-3503
            Email this Business
            BBB File Opened:
            10/15/2012
            Years in Business:
            13
            Business Started:
            12/9/2010
            Business Incorporated:
            11/3/2011
            Accredited Since:
            3/31/2023
            Type of Entity:
            Corporation
            Number of Employees:
            31
            Business Management
            • Lynn Perkins, CEO
            Contact Information

            Principal

            • Lynn Perkins, CEO
            • Ms. Leticia Whitton, Director of Client Services

            Customer Contact

            • Ms. Leticia Whitton, Director of Client Services
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a nanny or nanny share

            Customer Complaints

            20 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/29/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            They used my card in error and are refusing to work with me to give me back my money. I didnt have my card on their website and they somehow got it and used it.
            Read More
            Read 19 More Complaints

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Caeli G

            05/28/2024

            They charged me an ANNUAL membership fee. Not monthly. ANNUAL!! And I didn't even get to use the platform. They just took my money.

            UrbanSitter Response

            05/29/2024

            Hi *****,As detailed on the membership purchase screen, the caregiver membership fee is non-refundable. This is in accordance with our Membership Refund Policy, as indicated by "Refunds will not be available regardless of profile approval status, background check outcome, service area, and violations of our Terms of Service." For more information, please reference section 8: Payment, Subscription, Cancellation, and Refund Policies of UrbanSitter's Terms of Service at any time. This information is also available upon purchase.We appreciate your cooperation and understanding.
            Read 6 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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