ComplaintsforDignity Health

• Initial Complaint

  08/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have had an account with ********************** for several years.My personal physician ***************,is part of Dignity Health***********).However,for the second time,when I log in to my account,to pay my bill,** told it doesnt recognize me.Whst is going on here?I cant even pay my bill,because Dignity wont allow me to log in.This is beyond frustrating.

  Business response

  08/01/2024

  Please see attached

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ********************************* hospital posted 3 lab assistant position Sunday 06/20/24. I applied all position based on my experience and qualifications. Tuesday 07/09/24 at 1:31pm I get a phone call, I was unable to pick up. The hiring manager leaves a voice mail saying that I applied for positions and if interested please call back phone number that was provided to set an interview. I called back at 1:45pm no answer, left a voice mail. Did not get a call back. Next day 7/11/24 I called again when straight to voice mail. Didn't hear any thing regarding interview. Friday the 7/12/24 I get 3 separate email saying the position was full with other candidate. I text the same number that called for interview. And before I got not hired email, stating that I got a voice mail and highly interested in the position, and when can we set up interview. The was sent at 12:05pm. Finally after trying to get a hold of the person at 3:07pm replied saying " unfortunately, the perdition has been fulfilled with another candidate." I personally feel unfair treatment with hiring / interview process because it is by law and if you read all the emails they said it says, that once you reached out to a candidate , regarding job opening. You have to interview that person. I was reaching out two days after that phone call and no answer. That shows I was interested in the position. I never got an interview but all three position was filled with other candidates, and they got interviews for that position. When the job opening came out on 6/20/24. I got a called on 07/09/24 and by 7/12/24 position is filled. I feel like I have been discriminated against dignity health hiring process for a fair chance in an interview. I wanted a fair chance because everyone deserves a fair chance. And I got voice mail saying position was available. I am also sending upload on email and text messages about when I applied for the position. This hospital is known for unfair hiring.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Poor billing communication and practices.

  Business response

  06/25/2024

  Dear Conciliation &Engagement Specialist,
  
  Thank you for the opportunity to respond to the complaint filed with Better Business Bureau. However, because of Dignity Healths commitment to patients privacy and confidentiality and also in accordance with applicable privacy laws such as HIPPA, Dignity Health is prohibited from providing any information regarding a patient, including any information specific to the complaint alleged or even acknowledging if the individual filing the complaint was indeed a patient of Dignity Health.Therefore, if the individual was a patient at one of our facilities, we will respond in directly to the individual attempting in good faith to remedy the concern expressed.
  
  If the Better Business Bureau or the patient provides us with a properly executed consent permitting us to release information to you, we would be happy to honor that request.
  
  Should you have any additional questions or concerns regarding our determination you may contact me directly at ************** Monday through Friday from 8:30am to 5:00pm.
  
  
  Respectfully,
  
  
  *****************************
  
  
  *****************************
  Principal Patient Acct. Asst.
  Patient ********* Services
  Dignity Health
  *************************************************

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I visited the Dignity Health/Go Health *********** at ********************************** in September 2023. I paid 20 dollars on the day and received an invoice for another 30 dollars on October 17. I paid on October 21. I later disputed the 30 dollar charge because it appeared as a duplicate charge on my credit card statement. I received a temporary credit of 30 dollars from my card issuer. I lost the dispute because the charge turned out not to be a duplicate. Therefore, the 30 dollar temporary credit I had received was reversed and therefore that amount was returned to Dignity Healty resulting in no further balance being owed by me. However I have received another invoice for 30 dollars. I called Dignity Health on June 4 and they confirmed that I should not have received another invoice because my balance is zero. I requested written confirmation. Unbelievably, instead of providing me with that confirmation, Dignity Health instead referred my account to a collection agency ******************************** ****** I have called Dignity Health again twice today and they verbally confirmed that my balance is zero and assured me that my account is not in collection. I twice requested written confirmation but again received nothing. As a result, I do not have any documentation to provide to the collections agency to prove that I do not have an active debt for them to collect. I would like Dignity Health to promptly instruct their collections agency to cease harassing me over a non-existent debt.

  Business response

  06/11/2024

  My sincere apology for the issues you have expressed in the BBB complaint.  Our office does not have access to Go Health *********** at ************************************************************************* do we have a contact for that location.  Please send your information directly to that office so they may review and address your concerns.  I am so sorry I am not able to provide assistance. 

  Thank you,

  Michele 

• Initial Complaint

  06/08/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I'm writing on behalf of my mother and patient ********************************** and my father *************. ************* is currently under home hospice care in **************************, **********. ************ is her primary caregiver while I'm at work. On June 6, ************ reported that an official from San **** Obispo ************* Services arrived at his home to discuss an anonymous complaint of animal neglect. For context, we had two animals that unfortunately suffered from terminal illnesses during the time my mother required care. My 18-year-old dog suffered a series of strokes and grand mal seizures. My 10-year-old cat suffered from cancer. We sought veterinary care. Due to lack of availability for scheduling and the terminal nature of their condition, we made the decision to let them live out the rest of their natural lives at home; they were properly cared for.The only people who were aware of our pets condition were *************' Home Hospice nurses ***** (last name unknown) and *** (last name unknown). We explained in detail the nature to both of them. ************ contacted their supervisor and subsequently received a text message from *****, indicating she personally knew who contacted ****** Services. The supervisor reached out to ************ and indicated there was an additional referral to **************** Services with the false claim that my mother was not properly changed and cleaned. These were concerns exclusively raised by ***** and addressed by us.************ revealed to me a series of communications with ***** that he described as "extremely hostile" when she was at our home and I was at work. Given the nature of these referrals, we believe that not only these complaints punitive originated from ***** and/or ***, the false and egregious nature of their actions give rise to an elderly abuse complaint filed against them. ************ is 79 years old. He has experienced tremendous stress.I want both nurses fired.

  Business response

  06/10/2024

  We reviewed the information listed on this complaint regarding in-home nursing care.  My apologies for the encounters your experienced.  

  This office does not oversee in-home care and does not have access to to review the concerns expressed.  Please re-file your complaint using the address and phone number of the office the nurses are contracted.  

  I am so sorry and wish I had the ability to assist.

  Thank you,

  ************;

  Customer response

  06/10/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution should be deferred to the following address and phone number:

  ******************** B

  *********************-5325

  *************

  There is no known web address listed for my local provider. 

  Sincerely,
  
  *******************

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a letter from May 20 from the Dignity Health ************ stating that I was being dropped because of my noshow appointments. The purpose of me filing a grievance was due to ************************ delaying my diagnosis in neglecting me as a patient for almost 2 years. I also file another grievance because of a Physician ******************************** assaulting me pushing in shoving me. ******************************** has shown unprofessional behavior in conduct on April 26 that has left me feeling very uncomfortable that I was mentally abused in physically abuse by a physician. When I brought it to the medical Group Dignity health I was dropped as an patient in was discriminated against in retaliated against which caused me to not be able to receive care for 2 months because of Dignity health dropping me in neglecting my care as an patient. The letter I received from ******* care never once knowledge the fact that I was assaulted never once knowledge the fact that I was being treated unfair as a patient. The letter stated I was dropped because of missed appointments but then they stated I was allegedly being verbally aggressive in I never once was I was assaulted in I repeated to the physician as I walked out the room to stop touching me dont push me I was never once rude or verbally aggressive the letter also said that I was recording ********************* asked if I could record he said no so I started grabbing my phones in wallet in thats when I looked up in his body area was directly in my face in my personal space. ******************************** showed unprofessional conduct in was the aggressor in the situation it was an security officer outside the lobby that I asked for help to the office for my appointment that could had handle the situation better then a professional Physician assaulting an patient! Their was multiple employees on shift that can agree that I was never aggressive with them or showed any type of aggression towards them. I was just trying get seen for the pain for 2 years.

  Business response

  06/20/2024

   

  Thank you for the opportunity to respond to this complaint.  Dignity Health ****************** ("DHMF") takes its patient's concerns very seriously.  As background, DHMF is a not-for-profit medical clinic that is bound by very strict rules when it comes to patient care.  The complainant has exercised their right to file a grievance with our organization, their health insurance company, and with other recognized organizations, including the ************* of ***************** All concerns have or are being addressed according to appropriate policy, laws, rules and regulations.  It would not be appropriate in our response to address many of the concerns the complainant raised as it involves patient care.

   

  Regarding complainant's dismissal from DHMF's care, the complainant was dismissed due to them frequently missing appointments and recording DHMF Health Care Personnel without their or the office's consent.  The complainant had the opportunity to appeal the dismissal from care, which was explained to them in the dismissal letter.  DHMF did not receive an appeal to the dismissal from the complainant.  The complainant should contact their insurance carrier to coordinate their care going forward.  

   

  Thank you, 

  DHMF Patient Advocate Manager 

   

• Initial Complaint

  05/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  the dignity health patient portal is broken and has been broken for several years. i was not comfortable reading my credit card number out over the phone and could not go into a physical location to deliver a check. to leave an important part of your business website inoperable for years is unacceptable. now there are multiple debt collectors demanding payment for a bill i already paid a debt collector for from dignity health. dignity also could not tell me what my listed bills were for when i asked them over the phone and moved some of my bills to another family member's account, even though our accounts are only connected by our shared address.

  Business response

  05/22/2024

  Please see the attached response letter.  The complaint did not have identifying information to determine where the care was provided or patient information to locate an account. 

• Initial Complaint

  04/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to the ** at ***************************************************** on 2/15/23. While I was there, I explained to them that I had two medical insurances, but I did not have the card for my primary insurance yet. They told me to call as soon as I received it. I don't have the date I contacted them, but I have the *** from **** of Texas dated 3/11/23. I started receiving bills in April 2023 showing I owed ************************* $1807.00. I have been calling them since 2023 to get them to adjust the balance to match the *** from **** showing my portion was $762.34. I have spoken to many people and have received different information every time I speak to someone. I had set up a payment plan at one point because they said they were going to send me to collections. I have asked for the payment plan to be canceled multiple times knowing that I did not owe them anymore money. I spoke to someone in February who said that she could see the **** *** and that I would have a credit on my account. When I called to get an update last week (5/25), I was told I still owe the $1807 (minus what I have paid), they did not see any notes showing the *** from ****. I have asked for management to contact me and I have not heard back from anyone at this time. I am at a loss for what to do at this point. Every time I call, I get a different answer from a different person. I need them to adjust my balance based on what my insurance has covered, apply my payments, stop the payment plan and refund me any balance.

  Business response

  05/01/2024

  Please see the attached response. 

  Thank you.

  Customer response

  05/03/2024

   
  Complaint: 21648187
  
  I am rejecting this response because: I have not heard from anyone from Dignity Health to discuss my issue.  I do not trust that my issue will be addressed.  
  
  Sincerely,
  
  ***************************

  Business response

  05/03/2024

  Please see the attached response. 

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dealing with Dignity has been a joke. The ombudsman cares more about covering the hospital's a$$ than trying to help. Complete opacity in investigating and responding to a situation where someone obviously screwed up, and it wasn't me. I showed up for a surgery and my doctor amazingly did not. She never told the hospital she wasn't coming, and she lied about my insurance company denying authorization for the surgery. She never bothered to get authorization and the hospital never bothered to confirm what she had done. After I was sent home, they told me they have no oversight over doctors and couldn't do anything about what she had done. Enen though she wears their logo and is in their care network and has privileges at the hospital. Adding further insult to injury, I got a bill for several hundred dollars about a month later. No itemization or explanation. I have to call and request that an itemized bill be sent. When it's sent, it's related to the surgery I never had. I never made it out of their lobby and they want to bill me?! I filed a complaint with my insurance company that this was fraud.

  Business response

  02/23/2024

  Please see the attached response letter. 

• Initial Complaint

  02/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I gave birth to my son at *********************************************** in 2021. We were on a payment plan to pay the hospital fees. When it was our last payment, I tried to go online to cancel the recurring payments but their website has been down for a year and does not allow any access to your online account. I called to cancel the auto payment and they informed me it was canceled, however it still deducted the $212 payment. When I called to get a refund in October 2023, they told me to wait 7 days to receive it. It is now February 2024 and I have yet to be refunded. I have called a total of 6 times and spoken to a representative to receive my refund and nothing has been resolved. I even asked to speak to a manager and they told me that it was not possible and that I would have to wait for them to call me. I have yet to get any response from anyone. I have dates, times, and names of all the representatives I have spoken with.

  Business response

  02/26/2024

  Please see out attached response. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩