ComplaintsforDignity Health

• Initial Complaint

  09/20/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been paying ****** per month for over a year to Dignity Health for an ER visit when my son tore his ACL last June. I called to see if they could send me a bill and found out they were going to send it to collections unless ilI paid ***** a month (which makes no sense). So I attempted to send ***** and accidentally added a 0, sendinh ****** in error. I called and they said they would refund me within in 24 hours. I waited 5 days and called back. They saif it eas a mistake and would take ***** days. I called back after 14 days and they refused to refund me stating that I needed to prove that I'm having a hardship and need the ******. The fact that i need a payment plan should be proof enough that I cant afford to make a ****** payment. Noone there gives accurate info nor do they care about the well-being of their patients financial situation.

  Business response

  09/23/2024

  Please see attached response. 

• Initial Complaint

  09/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received services from Dignity Health for **************** services in February. My insurance was billed, and my original patient responsibility was $200.20, and this was paid on 4/11/24. Subsequently, the insurance made an adjustment, and in fact my responsibility was only supposed to be $135.10. This was per an adjusted EOB that was processed on 6/25/24. Therefore, Dignity Health owes me a credit for $65.10. I had not received any credit or check for the credit. I called their billing office on 7/22/24 and explained. They stated that I would receive the credit in 3 to 4 weeks.... nothing was received. I called again on 8/29/24 and explained again. They stated that I would receive the credit in 7 to 10 business days...nothing was received. I called again on 9/17/24 and explained again. They stated it was pending. I asked to speak to a supervisor, and they told me that would happen in the next 48 hours. I don't feel this is acceptable, and many times when patients overpay, it doesn't get back to the the patient unless the patient inquires. This has happened to me before requiring constant phone calls. Please help me get the credit that is owed to me. Thank you!!

  Business response

  09/18/2024

  Re BBB Complaint ID# ********
  
  ******** ****
  18 Saddleback Ct
  *******************
  
  Facility: **************************************
  Account Number: ***********
  
  
  Dear Conciliation &Engagement Specialist,
  
  Thank you for the opportunity to respond to the complaint filed with Better Business Bureau. However, because of Dignity Healths commitment to patients privacy and confidentiality and also in accordance with applicable privacy laws such as HIPPA, Dignity Health is prohibited from providing any information regarding a patient, including any information specific to the complaint alleged or even acknowledging if the individual filing the complaint was indeed a patient of Dignity Health.Therefore, if the individual was a patient at one of our facilities, we will respond in directly to the individual attempting in good faith to remedy the concern expressed.
  
  If the Better Business Bureau or the patient provides us with a properly executed consent permitting us to release information to you, we would be happy to honor that request.
  
  Should you have any additional questions or concerns regarding our determination you may contact me directly at ************** Monday through Friday from 8:30am to 5:00pm.
  
  
  Respectfully,
  
  
  
  
  
  ******* *******
  Principal Patient Acct. Asst.
  Patient ******************
  Dignity Health
  *******************************************************

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Good afternoon,I have been seeing my primary care doctor ***************************************** MD @ *********************************************** - I have been a patient of this doctor for almost 10 years. My previous doctor ********** retired and then **** was appointed. I have many medical problems. I have lower back problems. I went and did an MRI and got naked and did medical tests worth over $2000 to prove that I had a lower lumbar defect. I was involved in a horrible auto accident in 2020. I was in a wheel chair for a year. I had my hip replaced. I had my brain operated on and staples put in my head. I have a huge scar in my scalp because of this. I also had spleen surgery and barely survived. I was air lifted to ****************** to save my life or I would have died. The hospital bill was over $300,000 worth surgery to save my life. I have lots of pain and suffering and I thank God everyday that I am alive. This doctor refuses to provide me pain relief even though he prescribed pain medicine for 6 years Norco and ******* and gave me the prescription. For some reason he refuses to prescribe me pain medication. He did give me a 7 day supply of some pills that barely work, and said I need a new MRI and a referral to a pain management doctor. The number of pills is not sufficient to do all that he asks of me and did not provide even a month supply of medicine. I was very respectful to him and said that is fine **** I refuse to go back to this medical facility, and I have been treated very poorly and disrespectfully and they simply do not care about me, or my medical conditions. I want dignity health to investigate of why this doctor is so cruel to me and does not care about me or my medical conditions. Thank you for your time.

• Initial Complaint

  08/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been trying for a week to schedule a ct scan at ************ Diagnostic.I.cant get through.Say your wait time is 11 minutes,;45 minutes later still waiting.Whats the problem.No phone answers?I need this ct scan for my entire pelvis area ordered by *******************.Urology Associates.Maybe they never even received the order.

  Business response

  08/30/2024

  Thank you for your inquiry.  *********** does not have oversight over San **** Diagnostic.  Please contact that office directly.  We do not have contact information or an affiliation with that office. .

  Thank you,

  ***************************;

• Initial Complaint

  08/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had an ER visit with Dignity Health ************************************** ER in ************* the first week of May, 2024. They then mailed me a bill for services, totaling just under $3000, which I recieved via mail the last week of June 2024.I called dignity health on July 2, and requested an itemized reciept, so they sent me a paper form to fill out which I recieved the week of July 15, and mailed back the same day I recieved it. I then recieved a reminder of the same bill via mail on August 15th, not itemized. On that same day I called the billing department again, detailing that I had already submitted the itemized request form via mail, and was told I would be re-mailed the itemized bill.On 8/20 I recieved via mail another request form to get an itemized statement, but no itemized statement.I called the billing department again on 8/21, to tell them again that I did not get the itemized statement I had now requested twice. I requested it via email and they refused. It has now been over two months since I originally got the bill via mail, and I have not gotten the itemized version. My bill is due in a few days and I still have not been able to review the bill. I am seeking the itemized bill and an adjustment of fees based on their inability to provide me the statement after over two months of calling them.

  Business response

  09/03/2024

  Thank you for the opportunity to respond to the complaint filed with Better Business Bureau. However, because of Dignity Healths commitment to patients privacy and confidentiality and also in accordance with applicable privacy laws such as HIPPA, Dignity Health is prohibited from providing any information regarding a patient, including any information specific to the complaint alleged or even acknowledging if the individual filing the complaint was indeed a patient of Dignity Health.Therefore, if the individual was a patient at one of our facilities, we will respond in directly to the individual attempting in good faith to remedy the concern expressed.

• Initial Complaint

  08/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 1/9/24, had hip replacement surgery at ******** in *********************. Received an invoice in April for $99.34 that does not detail service and cost but only shows aggregate balance due of $99.34. Called Humana Ins. and they could not explain charge and told me not to pay until we received a detailed billing statement for charge with insurance given an opportunity to pay. After Humana received invoice, they will provide an EOB (Explanation of benefits ) directing me the amount I owe. I am more than willing to pay $99.34 if I owe this amount but several phone calls to their billing have been useless. They finally sent me a detailed billing via certified mail but again does not show what and why I owe them this amount. The several conversations with their billing as been very unprofessional as they are belligerent and threatening me with collection that I did not appreciate. I have a credit score of 818 and pay all bills if due and told them to send an itemized statement for service so insurance can resolve. They refuse to explain charge and I need billing intervention for an insurance billing. If they can not provide a detailed invoice for $99.34, they should write-off charge. Please assist me why I owe $99.34 and will not pay aggregate charges but Humana said to get an invoice for service and that is what I need. Thanking you in advance and more than willing to pay if legitimate charge. I have attempted several times to talk to them via phone but they can not tell me who provided service and charge. I am a 76 year old Vietnam Vet with poor hearing and they continue to call my number only running up my Tracfone account. Can we resolve this in writing via email and looking forward to a "real" billing charge for this amount.*************************, 8/12/2024

  Business response

  08/12/2024

  Please see attached. 

  Customer response

  08/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have had an account with ********************** for several years.My personal physician ***************,is part of Dignity Health***********).However,for the second time,when I log in to my account,to pay my bill,** told it doesnt recognize me.Whst is going on here?I cant even pay my bill,because Dignity wont allow me to log in.This is beyond frustrating.

  Business response

  08/01/2024

  Please see attached

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been going back and forth with Dignity Health for almost a year now; each time, they promise their supervisor will be in touch with me but they never are. Last time I called them was a couple weeks ago; they said their supervisor was busy and would call me back but I never received a call back.The issue is as follows - I spoke to one of their representatives on a quick telehealth call. I just wanted to know if I had flu or COVID. They said I should go to the physical Dignity Health location to test for flu. When I went, I specifically asked those working at the front desk if insurance will cover this visit and they said yes, insurance will cover everything and I won't have to pay. I spent an hour there and they did a quick flu test. When I went home, I was hit with a $552.81 fee. When I called insurance, they said Dignity Health should be able to waive the fee. I've been calling Dignity Health nonstop and they have been deferring calls. On one call several weeks ago, they even told me the fee should be able to be waived and that they will call me back to confirm. I did not receive a confirmation call and now the fees have been taken to collections. I paid them off today but am seeking a refund - I WOULD NEVER HAVE GONE FORWARD WITH THE **** TEST IF I KNEW I WOULD BE CHARGED $552.81. This speaks to the condition of healthcare in the ** as well as the scammer practices of Dignity Health. I will be emailing every senior executive until I get a resolution / refund since you informed me I would not be charged.

  Business response

  08/05/2024

  Thank you for the inquiry.  Dignity Health has many business offices in different regions.  Patient information is not housed in one central location.  ************** *********** does not have access to the facility describled in the letter or listed on the billing statement.  Please reach out to that facility directly for obtain assistance with the expressed concerns. 

  Thank you,

  *****************************

  **************

   

  Customer response

  08/07/2024

   
  Complaint: 22033078
  
  I am rejecting this response because: they are referring me to a facility that was refusing to resolve my issue.
  
  Sincerely,
  
  ***************************

  Business response

  08/08/2024

  Thank you for the inquiry.  Dignity Health has many business offices in different regions.  Patient information is not housed in one central location.  ************** *********** does not have access to the facility describled in the letter or listed on the billing statement.  Please reach out to that facility directly for obtain assistance with the expressed concerns. 
  Thank you,
  *****************************
  **************
  
  

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ********************************* hospital posted 3 lab assistant position Sunday 06/20/24. I applied all position based on my experience and qualifications. Tuesday 07/09/24 at 1:31pm I get a phone call, I was unable to pick up. The hiring manager leaves a voice mail saying that I applied for positions and if interested please call back phone number that was provided to set an interview. I called back at 1:45pm no answer, left a voice mail. Did not get a call back. Next day 7/11/24 I called again when straight to voice mail. Didn't hear any thing regarding interview. Friday the 7/12/24 I get 3 separate email saying the position was full with other candidate. I text the same number that called for interview. And before I got not hired email, stating that I got a voice mail and highly interested in the position, and when can we set up interview. The was sent at 12:05pm. Finally after trying to get a hold of the person at 3:07pm replied saying " unfortunately, the perdition has been fulfilled with another candidate." I personally feel unfair treatment with hiring / interview process because it is by law and if you read all the emails they said it says, that once you reached out to a candidate , regarding job opening. You have to interview that person. I was reaching out two days after that phone call and no answer. That shows I was interested in the position. I never got an interview but all three position was filled with other candidates, and they got interviews for that position. When the job opening came out on 6/20/24. I got a called on 07/09/24 and by 7/12/24 position is filled. I feel like I have been discriminated against dignity health hiring process for a fair chance in an interview. I wanted a fair chance because everyone deserves a fair chance. And I got voice mail saying position was available. I am also sending upload on email and text messages about when I applied for the position. This hospital is known for unfair hiring.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Poor billing communication and practices.

  Business response

  06/25/2024

  Dear Conciliation &Engagement Specialist,
  
  Thank you for the opportunity to respond to the complaint filed with Better Business Bureau. However, because of Dignity Healths commitment to patients privacy and confidentiality and also in accordance with applicable privacy laws such as HIPPA, Dignity Health is prohibited from providing any information regarding a patient, including any information specific to the complaint alleged or even acknowledging if the individual filing the complaint was indeed a patient of Dignity Health.Therefore, if the individual was a patient at one of our facilities, we will respond in directly to the individual attempting in good faith to remedy the concern expressed.
  
  If the Better Business Bureau or the patient provides us with a properly executed consent permitting us to release information to you, we would be happy to honor that request.
  
  Should you have any additional questions or concerns regarding our determination you may contact me directly at ************** Monday through Friday from 8:30am to 5:00pm.
  
  
  Respectfully,
  
  
  *****************************
  
  
  *****************************
  Principal Patient Acct. Asst.
  Patient ********* Services
  Dignity Health
  *************************************************

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