We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Education

Master Class

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Education.

Reviews

Customer Review Ratings

1.16

Average of 19 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Pascal Y

    Date: 01/10/2025

    The service is good, until you decide not to renew. Instructions to cancel dont work if you intentionally let the service lapse and ask not to renew. Continued to charge, had my credit card shut off twice and had to call masterclass after going through hoops to get connected. Sad they make it so difficult, a stain on what would have been enjoyable.

  • Cheri W

    Date: 12/10/2024

    Masterclass is predatory and a complete SCAM. I signed up on a Black Friday deal for one year. The classes were mediocre at best, most were more like ads for celebrities. I received ZERO notifications that my account would be renewing (never set it to auto renew), received ZERO notices that they would be renewing my subscription (without my permission), and when I was fraudulently charged contacted the company the same day the charge posted for a refund. Support took days to respond, then said they would only refund half my money for a service I did NOT approve. When I threatened to report them, they finally agreed to refund my money... which they did. Then the very next day they charged me in full AGAIN! This is after I cancelled and was 100% clear that I never authorized this transaction. I am now working with my credit card company to deal with this mess. Masterclass is a deceitful and predatory company. After coming on here to leave a review do I see this is standard practice for them. DO NOT sign up or give them your credit card, they will try to bill you forever.

  • Chris C

    Date: 09/04/2024

    Masterclass is a SCAM. The provide false information on their advertising stating if you are unhappy they will issue a refund within 30 days. I was charged 250 for videos that have less value than free ones on *******. I reached out for a refund within 30 days and was told the refund is only for the first transaction not any renewal. I have not used this app in months and this is the only renewal program that is unwilling to provide a refund. Buyer beware this is no better than a timeshare the lock you in with a good price and price gauge you at the renewal time. The customer service is awful and will do nothing to assist resolving issues. I will do my best to spread the word how bad this company is. 1 star on BBB should speak for itself. They only care about the bottom dollar not the people.

  • Aaron V

    Date: 08/26/2024

    As someone that was charged after hitting the cancellation button multiple times I can not recommend this company to anyone. They blamed my browser, they blamed my internet, they blamed me for being incompetent and not knowing how to cancel a membership even though it said membership cancelled each time till I refreshed the page and it continued to say membership active. I only got a refund because I was willing to file a class action lawsuit as I knew I wasnt the only one being scammed. Also had the bank mark all charges as fraudulent and asked for a criminal investigation. Only reason I couldnt file criminal charges was because they sent a refund once they knew I was seriously willing to take them to court.

  • AJ B

    Date: 05/08/2024

    Agree with all the other complaints. I signed up for a cheap trial version to check it out. After watching one class I decided it wasnt for me and didnt watch anything else because the quality isnt great. I was looking at my bank statement and noticed they charged me the full annual cost of membership. Its stupid because over the course of my trial time I received exactly one email from them notifying me that my account was created. Nothing else. No links to anything, no explanation of the terms, no notice that I was going to be charged for the annual membership. Nothing. Otherwise I would have cancelled. I contacted support and even though their auto reply says they try and resolve everything within 3 days I havent heard anything back. Everything feels deliberately sketchy and shady so you dont know whats going on or any details about the membership. And then customer service is completely useless and nonresponsive. Dont order anything from them!

  • Blake J

    Date: 04/29/2024

    "Wow. These reviews really validate everything I've experienced. I received a gift membership last year around Christmas. I clicked on it, set up an account, and (because it was Christmas and I was busy) didn't go back to it to try taking a class until January. When I did, I was locked out. I have exchanged more than 10 emails and phone calls with Masterclass customer service, trying to get back on to the platform to actually take a class. They maintain that I never activated my gift in the time frame required, even though (1) I did click and activate immediately and (2) I actually have an account login to prove it, that I created when I received the gift. These guys are crooks. I hope the instructors providing the lessons know what a messed up organization this is. Do not waste your money here. Take an actual course from Coursera or any other online platform."********** saved me a great deal of time having already shared the exact same experience I have had with Master Class. I received an e-mail from Master Class as recently as December 2023 notifying me to activate the membership. I activated the membership and should have initiated 12 months of access. The website even tells me I have activated it. It has been 4 months **** so there is no possibility of my membership being activated and 12 months of access having passed. **************** representatives based in ***** have refused to assist. They refuse to provide me with information on when the membership was activated as is indicated on their website and I did in fact have access when I initially activated it.They are a total scam, dishonest, and uncooperative. Just repeating the same messages multiple times without resolution.

  • Ana C

    Date: 02/15/2024

    Wow. These reviews really validate everything I've experienced. I received a gift membership last year around Christmas. I clicked on it, set up an account, and (because it was Christmas and I was busy) didn't go back to it to try taking a class until January. When I did, I was locked out. I have exchanged more than 10 emails and phone calls with Masterclass customer service, trying to get back on to the platform to actually take a class. They maintain that I never activated my gift in the time frame required, even though (1) I did click and activate immediately and (2) I actually have an account login to prove it, that I created when I received the gift. These guys are crooks. I hope the instructors providing the lessons know what a messed up organization this is. Do not waste your money here. Take an actual course from Coursera or any other online platform.

  • Mike R

    Date: 01/29/2024

    They are completely uncooperative, we got a gift certificate from our children, tried to redeem. It never was able to log into their site, but they claimed it was redeemed. After multiple calls for support. They completely ignored us. Their customer service is awful. The site is a complete rip off.

  • Rachel B

    Date: 01/14/2024

    Warning to potential customers: I cancelled my MasterClass subscription, and got an email confirmation of this cancellation... then they went ahead and renewed my annual subscription anyway! And customer service won't refund this unauthorized charge! Unbelievable (and kind of a pathetic money grab on their part). STEER CLEAR, FOLKS!!!!

  • Fred D

    Date: 11/28/2023

    What a scam! I received a "free" membership as a "gift" but they wanted my credit card to redeem the gift, and that it would "auto-renew" for my convenience! No way I was falling for that scam! I don't need a "Masterclass" to see a first-class fraud when I see it. If the content was any good, they wouldn't need to force you to renew after the gift was over.

Master Class is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.