ComplaintsforEventbrite, Inc.

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Initial Complaint
07/31/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Eventbrite hung up on me when I was concerned about my account being hacked. I paid for an event that I never received my ticket for. The person I was speaking with told me to reach out to the event organizer which I had already done. My concern was not just for a ticket but the fact that it appeared to be a separate account set up for me and not under my original email address. She stated that the email was an automated email address. But my question is how did the automated email get a separate account from my original email address. The person proceeded to hang up and no longer answered my call. I did not use bad language or yell at the person. However I kept asking her to explain how the separate account was created if all the organizers needed to do was add my email to the tickets bought. She clearly could not answer this question. Its rude to hang up on your customers especially when they think fraud has occurred. Not to mention to find the number to contact them is difficult, which seems to be intentional. Bad customer service, bad business. My event organizer cant find my payment because its not under my original email address. I have tried to close this so called automated email address account and it closed my original account instead. The purchase was made on 7/31/24.
Business response
07/31/2024
Thank you for reaching out.
Please contact the event organizer if you didnt receive your tickets or confirmation email and need it resent. Refer to the *********** Article below for further information. (******************************************************************)

Kind Regards,
Eventbrite Customer Support
Initial Complaint
07/30/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I originally did buy tickets to an event (speed dating) over Eventbrite but they ended up canceling the event at the last minute. I have submitted a request to them and the event organizers in order for me to get my money back but I still haven't been able to get it back. One of the reasons it says you can get a refund in the even that it's canceled and so I don't know what else to do in order to get my money back. I just wish that they would honor this request.
Business response
07/30/2024
Thank you for reaching out.
We are a self-service ticketing platform that event organizers use to set up and sell tickets for their events. Event organizers manage all aspects of their event including addressing event details and refund requests.
If you have already requested a refund from the organizer and havent heard back, please note that Eventbrite requires event organizers to approve refund requests in certain situations.
If the event was cancelled or postponed, review the section in this article titled Refunds for postponed or cancelled events. (******************************************************************).
If your order may qualify for a refund, follow the outlined steps. If not, we recommend that you try to contact the organizer again or visit their Organizer Profile and contact them there.
Additionally, many organizers have ************ that can be reached out to, or if provided, available also on their Organizer Profile.

Kind Regards,
Eventbrite Customer Support
Initial Complaint
07/30/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I tried to attend an event on Saturday July 20,2024 ******* mimosa fest at an place called whiskey business upon arriving i was ratially profile and and was asked to leave for only being there for 10 minutes im reaching out because there policy did say no refund i feel as though i still should get it since i really didnt attend i tried reaching out to them and there was no response can you guys help me get an refund of $49.02
Business response
07/30/2024

Thank you for reaching out to us.
We are a self-service ticketing platform that event organizers use to set up and sell tickets for their events. In order to receive the best assistance for your issue, in most cases, you will need to contact the event organizer directly.

Event organizers manage all aspects of their event, including addressing event details and refund requests. If you would like to request a refund, please reach out to the organizer directly by following these steps: ******************************************************************
Eventbrite requires event organizers to approve refund requests in certain situations. If the event was cancelled or postponed, review the section in the above article titled Refunds for postponed or cancelled events.
If your order may qualify for a refund, follow the outlined steps. If not, the best next step is to directly contact your organizer to follow up with any further questions. (******************************************************************)

Kind Regards,
Eventbrite Customer Support
Initial Complaint
07/23/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Organizer account signed up for Pro 100 and for 7 months was charged the retail rate, when we are a not for profit that according to their website should be paying half price. no explanation as to why or how to correct this.. 1st I was directed to fill out a online refund request - turns out couldn't be done because I was an active account holder - next agent said to cancel account, then fill out the form, and it still wouldn't accept it. so information provided in multiple emails.1 not for profit status was submitted more than 3 years ago 2. there are 7 separate invoices involved all are in your account statements 3 last for of card charged: 4132 4 Email address of card holder: ************************ account URL ************************************************************************** have been trying to resolve this unsuccessfully with support for 12 days. multiple attempts by phone and email without explanation or refund for overcharges.we are looking for a refund HALF OF THE AMOUNT PAID - SO THAT CHARGES MATCH STATED RATE FOR A NOT FOR PROFIT
Business response
08/03/2024
I hope you are doing well. This is ********, one of the **************** support.
Firstly, I apologize for the billing issues you've experienced with your nonprofit Pro 100 account. Let me address your concerns. With nonprofit discount, you're correct that Eventbrite offers a 50% discount on Pro plans for verified nonprofits, and I understand you've been charged the full rate for 7 months despite submitting nonprofit status 3 years ago. This shouldn't have happened.
While I can't process refunds directly, your situation definitely needs attention. What I can recommend for you is to contact Percent to verify your nonprofit status is current. Then, reach out to Eventbrite support again with this information for a thorough review of your account and charges.
Thank you for your cooperation and understanding.
Warm Regards,

********
The Eventbrite Customer Experience Team
Customer response
08/03/2024

Complaint: 22034514

I am rejecting this response because:
1 see attached screenshot showing you have us listed as a not for profit.
2 Contact "precent" no contact information no idea who this person or company is. when I get any response from Eventbrite it is a response in this manner - incomplete and not actionable.
3 You freely admit I was overcharged. we are a branch of the ** Berkeley alumni - have had an account for 9 years. when did you last ask for an update of status? what is the process? I know that we submitted paperwork MORE THAN # YEARS ago - as at that time our account already displayed not for profit status, and there were no discounts to be has as you weren't charging hosts.
4. I first contacted Eventbrite about this issue July 10. there has been absolutly no kind of customer service. I was on the phone with multiple represetnatives all with different explanations and suggested actions - and promisses for 24 hour response.
4 At this point, we have a discussion point at our next board meeting Aug 25 on the topic of moving platforms. we are definitely a tiny account - but when we moved to eventbrite from Acteva the other alumni chapters from *********** moved with us, as well as a number of other alumni organizations in the ** area.

Sincerely,

*****************************
Business response
08/08/2024
Thank you for reaching out.

I am really sorry that you were charged the full retail price of Pro 100 despite the fact that you have already submitted your application for the nonprofit status.

Our trusted third party, Percent, handles any nonprofit applications for Eventbrite. As part of the approval process, you will create an account with Percent and submit an application with your organization's details. Then, Percent will review your application. After that, they will send Eventbrite your organization information and nonprofit status.

Therefore, I really recommend you contact them directly at this link: **********************************************************. They have the information about your application history and when it was approved.

You can also check our help center article here to learn more details about nonprofit applications: ****************************************************************************************************************************

We do apologize for the inconvenience this has caused on our behalf. Rest assured that we are always committed to improving our services here. That's why let us know if you need a follow-up on this issue. Thank you!

Kind Regards,
Eventbrite Customer Support
Initial Complaint
07/23/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
On 4/1/24, I purchased 2 tickets through Eventbrite to attend Wine Fest in ******* on 4/20/24 at 5:30-8:30 PM.On 4/18/24 (2 days before the event), the event organizer changed the location of the event. This change did not affect me.On 4/19/24 (1 day before the event), the event organizer changed the event date to 4/27/24 because of weather. I already had plans to travel to ****** that weekend and could no longer attend.I tried requesting a refund through the Eventbrite app, but their app has a bug. Since the original date of the event was 4/20 and I was requesting a refund on 4/19, the app didnt recognize this as valid since it is required to request a refund at least 7 days in advance. So even though I was requesting a refund 8 days in advance of the new date, the app was still using the old date to determine validity. Eventbrite said to email the event organizer.On 4/19/24, I emailed the event organizer to refund my tickets. I didnt receive a reply within a few business days, so I sent follow-up on 4/22/24. I still havent received a reply.On 4/26/24 (1 day before the new date of the event), they changed the time of the event from two separate time slots to one big event - 2:30-7:30 - which would have been a big change from the 5:30-8:30 I signed up for had I been able to attend the new date.On 6/24/24, I reported the event to Eventbrite using the apps automated form as required. I have not received a reply.
Initial Complaint
07/18/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased tickets for the show Shebada:Man Problem. The website showed the event was cancelled, but yet I was not issued a refund! I attempted to contact eventbrite and the show organizer via the website and no one has helped me!
Business response
08/08/2024
Thank you for reaching to us.
We are a self-service ticketing platform that event organizers use to set up and sell tickets for their events. In order to receive the best assistance for your issue, in most cases, you will need to contact the event organizer directly.

Event organizers manage all aspects of their event, including addressing event details and refund requests. If you would like to request a refund, please reach out to the organizer directly by following these steps: ***********************************************************************;

Eventbrite requires event organizers to approve refund requests in certain situations. If the event was cancelled or postponed, review the section in the above article titled Refunds for postponed or cancelled events. If your order may qualify for a refund, follow the outlined steps. If not, the best next step is to directly contact your organizer to follow up with any further questions. (******************************************************************)
Kind Regards,
Eventbrite Customer Support
Customer response
08/09/2024

Complaint: 22010391

I am rejecting this response because: I have already followed the steps on the website and attempted to contact the organizer of the event who has not responded!

Sincerely,

***********************
Business response
08/09/2024
Thank you for reaching out. We are a self-service ticketing platform that event organizers use to set up and sell tickets for their events. Event organizers manage all aspects of their event including addressing event details and refund requests.
If you have already requested a refund from the organizer and havent heard back, please note that Eventbrite requires event organizers to approve refund requests in certain situations.

Kind Regards,
Eventbrite Customer Support
Customer response
08/14/2024

Complaint: 22010391

I am rejecting this response because: your response is not acceptable! The event was CANCELLED! I contacted the organizer as your website directed and STILL have no resolution or my REFUND!

Sincerely,

***********************
Initial Complaint
07/15/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Our business has used Eventbrite for many years to sell tickets to our events. We hosted an event for Black History Month on 2/24/24 and Eventbrite has yet to send us our payout. Every time our Executive director reaches out to event brite we are given the run around. At first, we were getting a response from one of their representatives now our emails bounce back and our phone calls are sent into some kind of area where we are sent to the same recording. This recording is of no help to us. We have even reached out to the founder with no response. Event brite has no way of talking to a person everything is done by email, which is ridiculous. This platform should not be able to keep the money of those who earned it. They also should have a way of talking to a live person.
Business response
07/15/2024
Greetings!

We do understand that your expected payout was not yet released. Can we have the event URL for us to check the status of the payout?

We look forward hearing from you.
Initial Complaint
07/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unauthorized purchase to my credit card I do not have an account with ********************** $1284.18 June 30, 2024 JT Live Performance This is fraudulent charges. Their customer service will not resolve my issue. I called customer service and they will not discuss the charges with me. They only respond by e-mail and will not offer me a credit. I had never even heard of this company before. I cancelled my credit card.
Business response
07/18/2024
Thank you for reaching out.
We are a self-service ticketing platform that event organizers use to set up and sell tickets for their events. In order to receive the best assistance for your issue, in most cases, you will need to contact the event organizer directly.

Event organizers manage all aspects of their event, including addressing event details and refund requests. If you would like to request a refund, please reach out to the organizer directly by following these steps: ***********************************************************************;

Eventbrite requires event organizers to approve refund requests in certain situations. If the event was cancelled or postponed, review the section in the above article titled Refunds for postponed or cancelled events. If your order may qualify for a refund, follow the outlined steps. If not, the best next step is to directly contact your organizer to follow up with any further questions. (******************************************************************)
Kind Regards,
Eventbrite Customer Support

Customer response
07/18/2024

Complaint: 21975404

I am rejecting this response because:
I tried resolving this issue by phone and online as suggested. They have not provided me the support needed and stopped responding to me.
I was charged for something I did not buy. I do not have tickets. If they would just look up the purchase and find the name and address or email of the people who used my card to make this purchase but they wont.
Very disappointed in this company.

Sincerely,

*****************************
Initial Complaint
07/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I got tickets for the 4th of July event which provided limited information. I called to find out about parking and i was told I would have to park in a lot and walk 15 minutes to venue with beachchairs. That is impossible to do since i am handicapped. First of all they said they would send ticket via email, never received and you can see by my email that I told them well in advance. I WANT MY REFUND ASAP!
Business response
07/17/2024
Thank you for reaching out!
We are a self-service ticketing platform that event organizers use to set up and sell tickets for their events. In order to receive the best assistance for your issue, in most cases, you will need to contact the event organizer directly.

Event organizers manage all aspects of their event, including addressing event details and refund requests. If you would like to request a refund, please reach out to the organizer directly by following these steps: ***********************************************************************;

Eventbrite requires event organizers to approve refund requests in certain situations. If the event was cancelled or postponed, review the section in the above article titled Refunds for postponed or cancelled events. If your order may qualify for a refund, follow the outlined steps.

If not, the best next step is to directly contact your organizer to follow up with any further questions. (******************************************************************)

Kind Regards,
Eventbrite Customer Support
Initial Complaint
07/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased tickets for an event. I asked for a refund 10 days before the event. The timeframe to request a refund is 7 days before the event. I have included a screenshot of my refund request and my email I sent. I would like a full refund of both tickets as I did not attend. This company is giving me the runaround.
Business response
07/19/2024
Thank you for reaching out.
We are a self-service ticketing platform that event organizers use to set up and sell tickets for their events. Event organizers manage all aspects of their event including addressing event details and refund requests.

If you have already requested a refund from the organizer and havent heard back, please note that Eventbrite requires event organizers to approve refund requests in certain situations.
If the event was cancelled or postponed, review the section in this article titled Refunds for postponed or cancelled events. (******************************************************************).

If your order may qualify for a refund, follow the outlined steps. If not, we recommend that you try to contact the organizer again or visit their Organizer Profile and contact them there.
Additionally, many organizers have ************ that can be reached out to, or if provided, available also on their Organizer Profile.

Kind Regards, Eventbrite Customer Support

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