23 Customer Reviews
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Review from Clifford C
1 star08/17/2024
Terrible and deceptive company. I thought I was purchasing merchandise from a musician who is a friend. The artist was unaware that their name was being used, did not authorize this merchandise and receives no income from the sale of this merchandise. The shirt that arrived was terrible quality and the company has not been responsive to my inquiries.Review from John S
1 star06/28/2024
This company's whole set-up & operation appears to be a scam. We ordered a ************ got the shirt but No ********** make it almost impossible to track orders and contact them for mitigation. I am not done with these crooks and they should not be allowed to operate in **.
Custom Tee Sales Response
07/09/2024
Hello ****,Thank you for your message. Unfortunately, after checking our emails we couldn't find a message from you. We would've explained that because different products are printed by different vendors, they are shipped separately. That's why you got the shirt first.We just reviewed your order and see that the mug was delivered on June 28, within the estimated delivery date we provided when you ordered. If you have additional questions, please reach out to our Customer Service team at *********************** you feel comfortable updating your review, we would greatly appreciate it.Best,GearLaunch,Review from Kathy C
1 star06/08/2024
I was lured into a purchase by a fake ******** account. The company finds a picture of someone popular to use, creates a fake ******** account in that persons name, finds a fairly old post and comments on it tagging all the people who originally commented. In the comment, they have a link to order their products. So far I have alerted three additional celebrities about the fraudulent merchandise using their picture. The price seems reasonable if the merchandise was of good quality. Unfortunately, upon arrival of the product, you immediately know that you were scammed. The products are poor quality to begin with. To make it worse, the decal is not even centered on the clothing. The charges for the order were at least 8 times more than the cost. I have emailed the company to get my money back but have not received a reply. According to your website, this business has been operating since 2016. I shudder to think of all the people that have been scammed.************Custom Tee Sales Response
06/12/2024
Hello *****,Thank you for contacting us and we apologize for the issue with your order.Unfortunately, we haven't gotten any email from you about this issue. But we're happy to help, so please send us some pictures at ******************** with the following instructions:-A photo of the tag/label showing the size of the item. (required)-A photo of the full item on a flat surface showing the complete design. (required)-Any other photos you believe best demonstrate the issue. (optional)We hope to hear from you soon.Best,GearLaunch.Review from Sydnia C
1 star05/25/2024
I bought 2 bath mats from this company totaling $95 including shipping. Stupid on my part. For the amount of money I was expecting much better quality. I have tried contacting them via email twice & gotten an error message that says temporary problem delivering your ************ never went through. I tried calling the phone number on the website but the message there said they were unable to assist via phone at this time. So evidently theres no way to contact them to ask about a return.Custom Tee Sales Response
05/28/2024
Hello ******,Thank you for your message. We're sorry about the issue with your order. Please send us an email with your order information at ******************** We'll be happy to help.Best,GearLaunchReview from Jennifer B
1 star05/15/2024
This company made a fb page with my husbands Racing picture and tagged numerous fans on our racing fan page to purchase bogus racing tshirts. We had a fan that purchased shirts that thought she was purchasing authentic shirts from our team but was getting SCAMMED BY YOUR COMPANY!Custom Tee Sales Response
05/28/2024
Hello ********,Thank you for contacting us. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.Notices of copyright infringement should be sent to ********************* and they need to include the information outlined here: ***************************************** the ******** post, feel free to report that post and profile to ******** support directly.Best,GearLaunchReview from Janet B
1 star02/26/2024
I ordered a tee shirt from them. I ordered a large shirt and they sent a small. I have left several messages with them and they will not respond. The address for them is **********************************************************************************.Custom Tee Sales Response
04/12/2024
Hello *****,Thank you for your message. If you have an issue with your order, please send us an image of the item received showing the details youve described in your review at ******************** (in this case, picture of the tag of the shirt you received).We look forward to hearing from you.Best,GearLaunchReview from Rosemarie H
1 star01/10/2024
Scam- I was under the impression that I was supporting a local organization. Dutchess ****** St.Patricks ******************** only to find out that the logo was swiped online. They even copied a conversation I had with the parade coordinator to hook me in. Pretty sad people have to cheat. They also use a website- shop.gearlaunch.com Long Term this way of doing business with be their demise. I will ask you to donate the $$ back to the organization that you said you were representing.Custom Tee Sales Response
04/12/2024
Hello *********,Thank you for your message. At this time our proceeds do not benefit any one particular foundation.Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.At GearLaunch, we take these claims very seriously. This type of claims should be sent to ********************* and they need to include the information outlined here: ********************************** you have already sent us an email, we can assure you that appropriate action has been taken.Best,GearLaunchReview from Patrick C
1 star10/17/2023
Con artist. My husband is a disabled combat vet who ordered his army company logo and got a ******, blurry knock off. Scamming our veterans is a new low for any company. Says based in **** but, clearly a **************** Took way too long to ship. Filing dispute with our credit card.Custom Tee Sales Response
10/23/2023
Hello *******,Thank you for your review. GearLaunch is an e-commerce platform based in ***************** that provides service to anyone that wants to create and sell custom products. You can find more information about our company here:********************************************** are printed in ********** and shipped from our partners' locations in **********We see that you've already contacted our Customer Service team. If you would like a replacement, please confirm if the size and fit of the one received works and we'll get a replacement sent out as quickly as possible. Alternatively, if you prefer to look into a refund, please let us know.We look forward to hearing from you.Best,GearLaunchReview from Gloria P
1 star10/11/2023
These are the worst blurry printed T-shirts that Ive ever owned. They have no shame selling them because in reading the complaints, it appears theyve been scamming people for years. I would not even wear them as a night shirt.Custom Tee Sales Response
10/23/2023
Hello ******,We're very sorry for the issue with your order. We've checked all of our messages and we didn't find any message from you or the email address you used to placed your order. We're happy to help. Please send us pictures of the items you received at ******************** with the following instructions: -A photo of the tag/label showing the size of the item. (required) -A photo of the full item on a flat surface showing the complete design. (required) -Any other photos you believe best demonstrate the issue. (optional) Looking forward to hearing from you. Best,GearLaunchReview from Cathy G
1 star09/14/2023
I ordered two hoodies for my grandsons with their School logo. They were ****** including shipping. I get the product and they are totally the poorest workmanship Ive ever seen. They are a pink color instead of red. Just poor quality all around. I have emailed this company for a refund, sent photos as instructed and no NO response! DO NOT ORDER from this company!!!!! They are a SCAM!!!Custom Tee Sales Response
10/23/2023
Hello *****,We're very sorry for the issue with your order. We've checked all of our messages and we didn't find any message from you or the email address you used to placed your order.We're happy to help. Please send us pictures of the items you received at ******************** with the following instructions:-A photo of the tag/label showing the size of the item. (required)-A photo of the full item on a flat surface showing the complete design. (required)-Any other photos you believe best demonstrate the issue. (optional)Looking forward to hearing from you.Best,GearLaunch
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