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Business Profile

Online Retailer

Fly Kytin Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 23, 2024, I purchased 3 pairs of shoes from a California-based company called Kytin that sells sock shoes (soft sock material fabric worn from you ankle to your foot with a rubber sole underneath your foot) and i paid $148.00 through the online retailer SHOP. The 3 shoes that were order, purchased, and delivered to my mailing address were:1) Mens Parasole/ Size 10/ The color Anthracite (dark grey) $50.00 2) Mens Parasole shoes/ Size 10/ The color Black Onyx (Black Shoes w/ blue stripe on the foot) $49.00 3) Mens Parasole shoes/ Size 14/ The color Black Onyx (Black Shoes w/ blue stripe on the foot) $49.00 Total purchase: $148.00 When the shoes were delivered to my address, I did check them and placed them in my closet and went on with my day. Then on Monday September 23, 2024, I decided I wanted to wear the pair of Anthracite Grey Size 10 shoes when I discovered that they sent me 2-right foot shoes in the size 10 Anthracite-grey instead of the correct shoes whichs is supposed to be a complete 1-left foot and 1-right foot shoes. Within the same day of September 23rd, I emailed Kytins customer support regarding the issue which 2 representatives responded. The 1st one responded and addressed me by the wrong name, and the wrong purchase order I provided. The 2nd representive responded and apologized and sent me a return label to mail back the 2-right shoes I received. On October 5, 2024, I mailed out the shoes through **** (tracking number: (9032 0108 9960 0080 0930 41) and requested to exchange them a correct pair. The shoes were delivered to the Kytins mailing address on 10/10/2024. I emailed Kytin corporate on Friday 10/12/2024 requesting a update on the returned shoes that were delivered to their address and informed them that I would take the next appropriate steps if this customer purchase-related issue was not fixed. I received no response from Kytin Corp, and I now i want a refund for the shoes due to the frustrating experience Ive received.

    Business Response

    Date: 12/16/2024

    Customer filed a complaint on 10/14/24
    This customer received full refund for the returned pair the next day 10/15/24.

    The delay in handling this customers return was due to a ****** delay in customer returning his exchange pair, which he received a refund for.
    There was no intended delay caused on the companys behalf, and the complaint was filed as we were handling the customers request.

    I have attached screen shots of the customer interaction and email confirming customers refund below.
    Please update your records to reflect this was taken care of correctly and in a timely manner.
    Please let us know if you need any additional information regarding this complaint.

    Customer Answer

    Date: 12/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:11/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not make good on the purchase I made. I need a refund on the shoes I bought. They sent a size 6 and I have repeatedly told them I cant wear that size. Please help!

    Business Response

    Date: 12/16/2024

    We corresponded with this customer in a timely manner, and are confused by the BBB complaint.
    Customer emailed us on 11/21/23 stating they received a size 6, which she ordered, but cannot wear.
    We emailed he customer a retun label on 3 different dates requesting she return the pair of size 6 Parasoles she received. Please see screen shots of the transaction attached below.

    The most recent return label sent to the customer for return was never entered into **** Tracking system.
    The return was never placed in the mail or returned to our warehouse by the customer.
    We were unable to issue a refund, because the customer did not return the pair requested to return.

  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of shoes on 11/6/2022 for my husband and received them on 11/14/2022. Once my husband got home from work in December he tried them on and they were not what was expected. I reached out on 12/12/2022 to return them for my money back. on 12/16/2022 they were received back to them and I reached out on 12/18/2022 & 12/20/2022 and was told that they are awaiting the warehouse to confirm that they were received. I have reached out almost every day this week and now they are not responding.

    Business Response

    Date: 01/19/2023

    Thank you for mailing us regarding the below customer complaint for order #************.

    This order was refunded previously to customer ******************************* on 12/30/22
    The customer was emailed a return label on 12/12/22, returned item on 12/19, and after confirmation received full refund of *****, and refund notification was sent 12/30/22.

    I have included screen shots of the transaction below.

    Please update your records and remove the incorrect information.
    If you have any questions regarding this transaction, please let us know.

    Thank you for your support.

     


    Kind Regards,
    ****

     
    Kytin.com 

Fly Kytin Corp. is NOT a BBB Accredited Business.

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