Customer ReviewsforNative

Purchased the Coconut ***************. Broke out in rashes and hives!! This brand claims to be vegan and free of harmful chemicals. However when it comes to the fragrance they are not specifc! I did some digging on tik tok and reddit and others are complaining of the same symptoms as well as hair loss! I dont understand how this brand can continue to sell products.

I placed an order for 3 deodorants from Nativecos.com on 3/16/2024 and my order was shipped on 3/19/2024. I contacted Native customer support on 3/28/2024 asking what if my package was lost in transit as it had not moved since 3/21/2024. I received a quick response just telling me to continue to wait and that shipping is taking 3-10 business days, and I responded immediately asking at what point is it considered lost. I received no response.I emailed again on 4/01/2024 repeating my question of when my package is considered lost and why no one has responded to my email. In the meantime, I submitted the form on the contact us page, hoping someone other than ***** (the person that was not responding to my emails) would contact me. No response from either attempts.I emailed on 4/03/2024 to request a refund and inform them that they lost a customer, and then submitted another form on the contact us page to request a refund on 4/04/2024. I finally received a response, from ***** unfortunately, apologizing for her delayed response and stating she was issuing me a refund and sending a replacement order (she sent 2 of the 3 ordered deodorants). I requested multiple times to speak with a rep other than ***** because she was not responding to my emails and the one time she did, all she said was wait. I would never order from this company again; they do not care about their customers. The amount of time I have wasted on this matter is absurd.

I have been using the Native shampoo and conditioner since it came out. My daughter and I both have been. My daughter has always had thick volumonous hair and now hers its very flat and thinned. I felt bad bc she said she was losing hair and I didnt belive her. I have always had thinner hair but it's never been this thin in my life. Its VERY dry and frizzy now. Frizzy like all my hair has burned off. I had been trying everything to fix my hair not noticing it was Native. I am SHOCKED nothing has been said about people losing their hair in clumps or by the tons! I stumbled upon a reddit and it finally clicked. Everyday after styling my hair I had to wipe off my entire bathroom counter because fallen hair was everywhere. Now... low and behold, as soon as we switched shampoo and conditioner, there has been very little hair shed when styling. Their brand says they use less that 10 ingredients but I think by using the term "fragrance" it allows them to sneak in much more unhealthy ingredients that we arent aware of. More people need to know about this.

This online company is a scam. I ordered *********************************************************************************** 7 sticks of deodorant I did not order. When I originally placed the order a few days after I sent an email asking what the estimated delivery date would be and got an automated email response. So I waited and waited finally my package came and I open up the box to find 7 bars of deodorant I did not order NO THANK YOU NATIVE. They spend too much time sending out stupid email responses ******* then the correct products. I do not recommend you waste any time or hard earned money with this company IT'S A SCAM!

Rain and cashmere is my favorite one by far and i've used a lot of different kinds, definitely a fresh scent that lasts i love it

I purchased the body wash, but can't get the pump to work. I wanted to call to ask how to get it to pop up. My Mom's caregiver couldn't get it to work either. I did not find a phone number for them, and don't want to communicate via email.

I love their deodorants and used to love their customer service, but it's been abhorrent as of late.They have an internal server error that makes it impossible to manage subscriptions. Despite my emails that outline exactly what the error is, how to reproduce it, what platforms it repros on AND a screenshot, the agent totally ignored it and replied about something else entirely.Now, mind you, this is a very simple server error to resolve yet it's persisted for 3 months.They keep telling me to "try again" which I know means nothing has changed.************, I want to cancel my subscriptions. I've asked four times over the last 3-4 weeks and have not received any follow up email.I will definitely chargeback if they try to send me the products.I have no idea what is going on over there, but it's not good at all.

Their return service is ridiculous and they make you prove several times that you purchased the item. You think that the information was enough and then they ask two, three more questions, or they lose your invoice. Low and behold, they find your invoice an hour later and give you the refund, after you sacrificed your first born. The return is ridiculous and being given the runaround is strange. Losing the customer invoice is strange, or claiming I never purchased from them. Then they magically find it. They have really poor organization skills and it feels like only two people are operating Native: ******* and *****. I only get those two. Never again. They gave me the refunds. But I won't be a repeat customer.

I never received my order and I never received a refund. They will not reply and I ordered on February 4, 2023 and it is now February 27, 2023. The tracking info just keeps moving the date. What a scam.

Stated order was delivered a week ago but was never received. I have contacted them, got one response asking me to wait for 2 business days and contact them again which I did (3 times) but havent received any response. Not a fan of their customer service or lack thereof.