Business ProfileforQuince.com

I cannot recommend Quince. Their shipping is absolutely irresponsible. I ordered $80 of items and whomever delivered it just threw it onto the street instead of at my door.There is no option for me to get my money back either.

Hi ********,

Thanks for reaching out! Were sincerely sorry to hear about the shipping experience with your order, but Im happy to clear up any confusion or concerns.

Your order was placed on 7/13/24 with free standard shipping and was delivered ahead of schedule on 7/18/24 by ************************ This shipment did not require a signature, but the proof of delivery photo did show that it was left in an unsecured area. We apologize for this experience and will provide your feedback to our partners to prevent similar issues as we move forward. We also recommend you contact any of our carriers to offer specific delivery instructions once you see your package has been handed off for the final leg of delivery. Confirming your address and providing delivery instructions when expecting a package from a new carrier is a recommended best practice since our partners choose the carrier based on your items and location. This should prevent similar issues from occurring going forward. 

We appreciate you contacting our Care Team and allowing us to look into this to work with you toward a resolution. As our agent explained, ****** is not responsible for stolen items, but we appreciate and value your time and business and Im happy to see our team was ultimately able to provide a refund for the products you purchased but didnt receive.

We take your feedback seriously, ********, and will continue to improve our processes to ensure a pleasant and satisfying experience. If there is anything else we can do for you, please don't hesitate to reach out to us directly.

Thank you again for your patience and understanding.

Best Regards,
*******