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Business Profile

Online Retailer

Redbubble

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Redbubble came to BBB’s attention in July 2010. A review of complaints done in June 2024. Complaints on file state concerns with account suspensions or closures.

    BBB encourages users to review Artwork and Account Suspension and Content & Suspension. For additional support, please visit Help Center.

Complaints

Customer Complaints Summary

  • 194 total complaints in the last 3 years.
  • 52 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im a digital artist on Redbubble & primarily upload sports-related products of the **************. Its mostly fan art that Ive made via generative AI. Over the past 2 weeks about 10 of my images have been taken down despite the fact there are several other artists on there whose products never get taken down when their items a very identical to mine. I get the whole copyright issue but why am I still seeing other artists products still being sold on the site. Ive seen products that are branded ***, ***, ***, and college but none of their images are taken down. All I am making is fan art yet the site continuously wont brand it as fan art. Please look into this tempestuous issue

  • Initial Complaint

    Date:03/27/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a T-shirt online through ****************************** on March 23, 2025. They claimed to have delivered to have delivered the T-shirt today (March 27). However, it is nowhere to be found in my condo building. I have also looked in two other condo buildings in my neighborhood. My payment of $30.49 included an express delivery fee.I tried to contact them directly to get customer service support. They provide no phone number or email address for customer support. They only an email form and an AI chat which does not work. I have created a disputed charge case with my credit card company. (******** *********** Case # CIS3499109).

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was selling original artwork on Redbubble since 2/12/23 and on 1/29/25 they suspended my account for no reason. I uploaded an original profile picture to match my instagram account and they immediatly suspended me. I reached out on 1/29/25 for an appeal and messaged them about being suspended for no reason. I recieved an email this morning (1/30/25) that my account is not eligible for reinstatement. The did not speficy the reason why this happened but stated it may have been because of There was fraudulent activity connected to the account;the account was found to be in violation of our User Agreement and/or other published content policies;the account was connected to a previously disabled account.None of these are true as my designs have been all my own and, I never had an issue in the last years, and my account has not been fraudulent nor was ever connected to a previously disabled account. I cannot retrieve owed money to me for designs sold either at this point. They are literally stealing my money and I cannot believe a Redbubble acts this way. My shop name on Redbubble was Ocean Mist Prints.

  • Initial Complaint

    Date:01/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought 2 item online using a debit card, gift card from small settlement, on 12/11/2024 as of today i never got them delivered. This company has no phone #, no email to communicate, they only have a virtual communicator on web site of no help at all. I explain about the order never delivered but the answer is always wait two more extra days. Has been 45 days already.

  • Initial Complaint

    Date:01/24/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an artist on Redbubble. I work on a commission from Redbubble. When someone buys a product from their site that I have designed, Redbubble earns money and I earn a small commission. I have a shop with designs that were approved by Redbubble and were available for sale. I made a number of sales. Then, without warning, my account was terminated for "violations." No violation was specified. The email I received indicated there was either fraudulent activity on my account (no) or I violated their terms of service (also no). As requested, I submitted a selfie with my username and the date to have my account reinstated. They refused to do so, while also refusing to tell me why my account was terminated. What this means is that Redbubble earned money off me, but then terminated my account before they could pay me what they owe me. This is itself is fraudulent.

  • Initial Complaint

    Date:01/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my account was suspended with no explanation, I've appealed it and they still won't give me an answer to why or an option to resolve it. I am a small online business. My account has no fraudulent activity and all the work uploaded is mine.

  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/8/24 I paid $59.69 dollars to ************************** for products. I never received the products nor did I receive a confirmation email (which they say all transactions will receive). The confirmation email contains the order number. I have tried multiple ways to get in touch with the company but they need the order number and I never received it. I then found a phone number for the company ***************) that says they will get back to you in 2 days if you leave your information. I called and never heard back. I believe this company is a scam.

  • Initial Complaint

    Date:01/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Redbubble on November 15, 2024. My card was charged $47.94 on November 17, 2024. I never received a confirmation email or the product (2 posters). When I go to their site to get help I dont receive any because I have no order number. I cannot find a phone number or an email address to further investigate.

  • Initial Complaint

    Date:12/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was my 1st time using Redbubble and my last. Shopping for xmas I saw item that I thought would be great that was to be delivered by ****. As christmas grew near, I became nervous not having received product.. I sent several emails and ******** messages only to be flat out lied to that it would arrive by Christmas, Looking thru tracking I noticed they stated item was shipped and yet it wasn't picked up until 3 days later and on a Friday none the less. I'm very upset at Noone giving attention to detail or looking into it rather than lieing to my face. I even stated that in case they never heard of it 2 day priority mail is an option. They clearly knew before item left that it would not arrive on time and chose to do nothing. I haven't received item but I'm more than willing to bet quality will be as poor as they're low shipping standards. I wanted to return products given they didn't meet their end of the bargain and they respond with voucher. A voucher...really? You have shown zero interest in meeting customers needs and hopefully more and more customers will catch onto your scams

  • Initial Complaint

    Date:12/24/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need to exchange this item for a Large. Order ********. The companys exchange policy states I can do this easily without returning the original. Ive submitted multiple requests but have not heard back.The size was too small and much smaller than advertised. I have no way of returning the original since I dont have a printer nor do I live near a post office. I expect you to honor your exchange policy and not require me to send back the original since it was falsely advertised. The width was 2 shorter than the size chart suggested.Please ship a large version of this exact same product immediately to:****** **** ******************************************** Or provide a voucher immediately for the full price of the item so I can order it myself ASAP.******

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