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Business Profile

Online Retailer

Yellow Leaf Hammocks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 2nd I placed an order for 2 hammock chairs totaling $927.20. The website advertised that it would ship by June 7, which it did not. I contacted customer service and was told that it has been oversold and would be arriving late. After several emails back and forth I have still not received all of my order. The actual hammock of one of the hammock chairs is still missing. I was told on July 22 that everything was shipping that week, which was incorrect, and I was told again on August 13th that it would be shipping in 5-7 days. I still haven't received tracking, so I contacted customer service again today, and my order is being delayed again. When I go on their website the item that I've been waiting over 3 months for is listed as being in stock. The item I'm still missing is the chair hammock in the color ********.

    Business Response

    Date: 09/17/2024

    Hi ****! Your reshipment has been processed under a new order and will arrive within a week - we'll ensure this is resolved and delivered for you! Expect updated tracking ifnormation directly to your inbox shortly

  • Initial Complaint

    Date:07/30/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* and stand ordered 7/32/24 for $478.10. I have not received any info from them other thank a link to an app to track shipment but no tracking number and the app does not appear to be a tracking app. I have sent several emails to change the shipping address and gave left several phone messages and no response. Their recording says to press 1 and when that is done it states that it is not a valid number.

    Business Response

    Date: 07/31/2024

    Hi Jan, we've followed up to your emails but they may be ending up in your spam folder! The Vista you purchased is a pre-order item which will ship during the first week of August. This notice is on your order confirmation as well as on the Vista product page. Your order has already been confirmed and will automatically ship when the Vista restock arrives next week!

    We'll be in touch with your tracking information as soon as the order is on its way. :)

  • Initial Complaint

    Date:06/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a hammock online in May with expedited *** delivery. The hammock has not shipped and its tracking says it will ship from ********. The carrier is not a US carrier, so *** expedited shipping is not only deceptive but also completely false. When I emailed the company several times requesting first a status update then a refund, they will only respond with a tracking link. To ********.

    Business Response

    Date: 06/19/2024

    Hi *****, we've followed up and had this resolved for you - you should be all good to go!

  • Initial Complaint

    Date:10/05/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a hammock chair on September 2nd and immediately received an email confirmation for the $152 purchase saying it would be delivered in 7 to 10 business days.The link to check the status of your order gives me an error that only says "forbidden"I sent an email to customer service on 9/18 asking about the status and the issue with their order tracking link and got an automated reply saying their team is a little behind and I would have tracking info in a few days.I wrote again letting them know that the link for tracking did not work, and was told it was because the tracker was not active yet (which doesn't make sense from a technical perspective).It has now been over a month and there is still no update on my order status. Order number is *******

    Business Response

    Date: 10/13/2023

    Hello, thanks for bringing this to our attention! Your order was shipped and has been marked as delivered - we apologize for the delay, according to the tracking information associated with your order it has arrived. We hope you enjoy the new hammock! Please contact us at ************************************ if there are any issues or if you are in need of further assistance.

    Customer Answer

    Date: 10/16/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    Thanks to Yellow Leaf for addressing this. My hammock is beautiful and I can't wait to get it hung 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a hammock on Dec. 1 for a Christmas gift. When it did not come, I reached out and was told it was scheduled to ship that day or the next (around the 19th of December). I sent another request in and was told that the item was oversold and I could select a new one and they would express it. I received the replacement on Dec. 23. My daughter does not like this replacement and wants to exchange it for the original order which is now in stock however, I cannot get a response from the company after several attempts through the website. Additionally, I noticed that I was charged for both hammocks and would like a refund for the second one that was not sent. Again, no response from the company.

  • Initial Complaint

    Date:12/30/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a hammock on November 29 with an expected delivery of 3-5 business days. It's December 30th now, I have not received my hammock - which was supposed to be a Christmas gift. What's worse, I've tried contacting them numerous times across email, phone, Insta, online chat, phone, and their online form - NOT A SINGLE RESPONSE. I am making a complaint so that others are aware and to try to get my money back. This was a $180 purchase.

  • Initial Complaint

    Date:12/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on 12/4/2022. I recd a confirmation almost immediately but never heard another thing. Website stated items were in stock and that items usually ship within 2-3 days. I paid $208 by PayPal. Have sent numerous emails and emails to the concierge that generate an immediate auto reply telling me to relax. *** also left a phone message. No one has reached out with any information. My order # *******. ***************************

  • Initial Complaint

    Date:07/19/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered hammock chair. It was advertised on a morning show for half off. When I received the hammock chair the material does not look strong enough to support me. Im trying to return. Can not leave message on phone , always voicemail. Filled out info on line no reply. They say they send me return label, but I hear nothing. Is this coming a scam?

Yellow Leaf Hammocks is NOT a BBB Accredited Business.

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