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Business Profile

Online Shipping Broker

EasyPost

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shipping Broker.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Easy post insurance is such a fraudulent company that is only in business of collecting money and when it comes to paying a claim they will come up with reasons to avoid paying. I bought almost $20 insurance on 7th June for a necklace (insured value ($2969.9) i shipped with ***** They took my money , they were aware it was a necklace. Customer claimed they did not sign for it , and **** did an over 1 month long investigation and they found that it was signed by someone else. (post master wrote me a letter to confirm that found it was signed by someone ) so ****** had me reimburse the buyer for $2999. I had to file a claim with Easy Post to recoup for the loss and Easy post denied the claim and said they do not cover jewelry . This is a necklace , anyway they allowed me to buy the insurance and now they say they will not cover the insurance that i paid for and that they ccepted the money payment for because it is a necklace. This is scam how can they accept a payment for insurance for a package and then say they do not cover it , when they have already accepted the payment, this is a big scam and fraudulent .they do not allow jewelry and so this is fraudulent and a scam , i want the coverage that i paid for. This is unheard of. H0w can you insure a package and take the money and then decide it is not covered. They do everything to avoid paying,This is illegal and such illegal insurance practices should be investigated.They can't continue to call themselves an insurance provider and collect money and fail to pay.

    Business Response

    Date: 08/20/2024

    Dear Customer - Please continue your discussion with ******************************** on this matter. 

    Also please refer to Easypost Terms of Service at - *************************************************************

    Top of this section clearly indicates the below

    EasyPost ****************** does not include:
    Coins, bullion, loose diamonds or stones, jewelry, rock slabs, stocks, bonds, currency, deeds, evidence of debt, travelers checks, money orders, gift certificates, calling cards, lottery tickets, event tickets, or any other negotiable documents.

    As your shipment is not covered by insurance please work with ******************************** to get refund of the amount you paid

     

     

  • Initial Complaint

    Date:05/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair is sneakers via the **** app. The shoes were mailed via Swyft who is owned by Easypost. The driver took a picture of the box being delivered at the address and then took the delivery! I provided video footage which was admittedly grainy but looking closely you can see the boxes being taken by the driver. He actually took that box and another that was also on the steps! Swyft/ Easypost has a series of complaints online and they are refusing to refund my money.

    Business Response

    Date: 05/19/2024

    Dear Customer, Sorry to hear you have an issue. Easypost is a shipping facilitator by providing software and connecting the merchant and shipping service provider and doesnt own any other transportation service providers. If you have issues with your shipment not delivered please work directly with Goat or claim from insurance (if you purchased) or work with your credit card company about it.

    Regards

    Easypost

    Customer Answer

    Date: 05/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Easy post insurance is such a fraudulent company that is only in business of collecting money and when it comes to paying they will come up with an absurd reason to avoid doing so.I made the mistake of purchasing insurance on ******* and carrier was Easy Post.Couple customers claimed they did not receive the order and ******* took customers word for everything and was quick to reimburse them. I had to file a claim with Easy Post to recoup for the loss and Easy post denied the claim and wants a police report.This is unheard of. Do you think a customer will file a police report after they received their money back?They do everything to avoid paying,This is illegal and such illegal insurance practices should be investigated.They can't continue to call themselves an insurance provider and collect money and fail to pay.

    Business Response

    Date: 03/18/2024

    Dear Customer -Sorry to hear about the loss in transit.  We do contract with an insurance company and follow their process for claims and please refer to terms of service for filing the claims. For questions please email ******************************** and someone at the support team will help you. When writing to them please include your account number or email address you used with ******************** so they can also review the activities.

    Customer Answer

    Date: 03/18/2024

     
    Complaint: 21445738

    I am rejecting this response because:

    Sincerely,

    Sona Mark

     

    I filed a claim , ******* reimbursed the customer and now the insurance company claims this is a theft a wants a police report.

    Customer has already been reimbursed by *******s

    What is the entire point of insurance

    You can't make ridiculous request such as police report. This is completely absurd. 

    Show me your terms that states that police report is necessary foe claims

    Show me a proof that **** delivered the package to correct address via gps tracking. 

     

    Business Response

    Date: 03/19/2024

    Please write to ********************************* Also refer to terms of service.

  • Initial Complaint

    Date:10/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to buy a shipping label from their website which showed 7 dollars on Aug 27th, and I entered my credit card for it. But, they skipped my authorization to charge me 100 dollars to add the 100$ fund to my account and then charged 7$ from this 100$. That was a totally fraud transaction that I didn't authorize, and on the website it never said that 100$. I contacted my credit card to dispute the transaction but the merchant said no mistake, in fact I NEVER agreed to add 100$ fund on it. I kept contacting them but they didn't give me any response.

    Business Response

    Date: 10/17/2023

    Hello,

    Under our terms of service we are issuing a refund to you based on this request as it is sitting in balance and you will see refund in next few days. However please note per our terms of service upon creating an account you agree to set a recharge threshold and recharge your account for future use. Unless you change the threshold when creating your account or later normally the balance is maintained and recharge happens at $100 at a time. In future please write to ******************************** in such cases and they can help you to address. For clarity please read our terms of service.

     

    Thanks

    Easypost team

  • Initial Complaint

    Date:12/30/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My associated checking account was manually debited for over $1800 with only a description of Rating ov not explanation or details. Whatever this charge is for it seems very suspect that it is fraudulent. The company is only reachable via their ticketing system. I did not authorize or agree to such a charge.

EasyPost is NOT a BBB Accredited Business.

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