We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

Arena Strength

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    06/14/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On May 4 I placed an order with Arena Strength for Body Bands, Booty Bands, and exercise cards, (order number ******). I received the product on May 9 and started using it right away. Two of the bands started to fail after using them for less than three weeks. At first, I contacted the company to replace the bands, but then I changed my mind and asked for a refund. Their website says that they have a 30 day risk-free money back guarantee, and my request for a refund was well within the 30 days. They asked me to send pictures of the product, which I did. After asking for a refund, I was informed that they could not honor that request because the bands had been used, and per their policy, they can't accept returns on anything that is unsellable. But that is not mentioned on their website, so the website is misleading. On the Warranty and Returns Policy page, it does say that the product must be in "original condition" and "perfect condition" with original packaging. Does "original condition" and "perfect condition" mean unused? If so, that's news to me! Besides that, how was I supposed to know whether or not the product would work for me if I didn't open the package and try it? If I try it and change my mind, I should be able to receive a refund since they claim to have a risk-free money back guarantee. Isn't that what "risk-free" means? In my opinion, their guarantee is not risk-free, and the website should reflect that. They did however replace the bands that were defective, but I won't be using the bands, because I will be able to work out at my new place of employment. I still want a refund. The 30 days are past, but they should be held to account for what I believe are false and misleading statements on their website. Thank you

  • Initial Complaint

    05/16/2022

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I placed an order via an email. I never received a confirmation email and a few hours later received an email stating that there is still time to complete the order. I never received a confirmation email for that order either. I called my bank and my account was charged twice. I need to wait a few days to dispute the order with my bank, otherwise the bank is going to charge me $35 to stop payment on order

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

F

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1 Montgomery St

San Francisco, CA 94104

Customer Complaints Summary

2 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.