ComplaintsforWish.com
Additional Complaint Information
BBB's profile for Wish.com was created in January 2013. A review of complaints was done in December 2023. Complaints processed by BBB concern the quality of items received and refund issues.
BBB
encourages consumers to review the following links for refund information and
contacting customer support.
https://www.wish.com/return_policy
https://cs-help.wish.com/hc/en-us/articles/360026682213-Contact-Customer-Support
https://cs-help.wish.com/hc/en-us/articles/4407033807767-Return-Request-Photos-and-Descriptions
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company has refused to send me a label to return two pairs of shoes that I ordered and did not like. The boxes were damaged, and the shoes look cheaply made. The boxes nor shoes have a company name of them so they were made somewhere as knock offs. I have repeatedly tried to get them to allow me to return the shoes and they refuse stating that the shoes are what I ordered and look fine to them. This is fraud. Their policy states that you have 30 days to return an item of not satisfied. They are giving me the run around and I see they have defrauded many customersInitial Complaint
08/05/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Complaint taken in dictation by BBB rep ** 8/5/24 I went on the website July 12th and I saw three pairs of jeans I like, I ordered them and they were $35.96, $41.79, and $30.48. First pair I order was July 7th, and the second and three pair July 4th. The first pair arrived July 19th, and the second order arrived July 26th and they both arrived in my mailbox and I bought them home and I tried them on one pair and they did not feel like bagging jeans they were tight at the bottom. So I did not try on the second pair. I still have the jeans because wish.com has been jerking me around. I have contacted them through message. I message them that the jeans were not the right ones as on the website and I want my money back.Initial Complaint
08/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered three jade rings on 4 July 2024. One of the rings fitted. The other two did not. I have complained many times in writing to the customer service of WISH - but all they do is repeatedly offer a 20% discount.I offer to return the rings to the vendor. They ignore this offer repeated.The amount I spent on the two huge (impossible sizes) jade rings is AUD *****.the rings are suitable as ornaments not as mends ringsInitial Complaint
07/31/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered from wish they gave me a fraud tracking number they took my money but didnt send me my product I called the people that make the product and they didnt know there product was on wishInitial Complaint
07/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
May 6, 2024 I purchased 2 folding pool chairs. Order #M32024050656947300. On May ******* I responded to *********************************** email and informed them I did not receive items. When tracking items, it indicates that items were placed in mailbox. Items are too big for mailbox and ring camera did not show any large deliveries on 5/24/24. I work from home and did not receive any notifications of a delivery. This purchase was not delivered to my home and I either want a refund or the items to be resent.Honestly, if I had known these were being shipped from *****, I would not have purchased them. When clicking on IG link, it appears items are being ordered thru Target. This was deceiving.Initial Complaint
07/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I receive 6 to 12 emails from wish.com every day. I have asked them several time over the past couple of years to stop. They only stop when I file a complaint with the BBB but then they eventually start again. These emails are always scams from companies associated with wish.com. I have seen several lawsuits against them, but it is time they are put out of business. I don't know if Pennsylvania has a class action complaint against them, but I wish to join if they do so. I need help to get the emails stopped.Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have items that are past the due date for refunds and have still not received the refund for them. Kindly refund me for the items that have not shipped as I am tired of getting no items or the wrong items. I have had horrible experience using wish and do not WISH to use them going forwardInitial Complaint
07/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
June 5th ordered 2 items from wish.com. They were to be shipped to a local store by June 26th. Tracking info says the items were in ***********(same city as the store where items were being shipped) on June 20th. I've notified wish through there "customer support" through the app, which is garbage at best....The phone # is pointless, all it has is a recording stating that the only way to contact them is through the app. So I tried again through the app. I explained that I checked *** my items through their tracking info, says that my items had been in town for over 2 weeks. I asked if they've had any complaints from others about the store they were shipped to not scanning in items as they arrive, but i get nothing. I've also tried to contact the store they were shipped to and they wont respond. My last message through the support tab, I simply requested my money back and that was 6days ago with no response at all.Initial Complaint
07/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered penlight flashlights on 5/30 from Wish.com, and the money came out of my bank account the next day. In two weeks, I went to their website (as I did not get any confirmation emails, although during this dispute, I have gotten emails from them, negating their "spam-blocker arguments") to see when I'd get the product. It said, "to be delivered on 6/15. Still no delivery by 6/22-23, so I went back to the website, and there was NO reference anywhere to the transaction. In "Recent Transactions," it said, "No transactions in the last 90 days." It even showed on the website when I bought the same product years ago. Their ***** number is just an outbound message number, and no message can be left or human contacted. Multiple interactions on the website's customer service portal are obviously ** bots, and they keep treating this issue as a "I don't get emails from you" problem, and tell me to open my spam blocker. I respond that the problem is NOT that I don't get emails, it's that they defrauded me out of $45.08! I've sent them screen shots of my ***** Fargo transaction list, which has Wish.com's phone number and what I believe is a bank transaction number (S304151281082220). They say on the ** service bot portal that an agent will respond in 1-2 day; it's been running about 5 days, and they keep addressing the wrong issue. I've gone through three rounds of this, so today I called the bank and put in a fraud claim, and come to BBB for help.Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I recently opened a complain against wish.com but didnt receive response from BBB. I have been chatting with more than 5 wish customer support and provided several photos of the item, And now I have not heard anything from them. I would like wish.com to pay my money back. Thank you BBB,
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Customer Complaints Summary
606 total complaints in the last 3 years.
70 complaints closed in the last 12 months.