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Customer ReviewsforTravel Visa Pro
30 Customer Reviews
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Review from Morgan C
2 stars05/21/2024
I had an incredibly disappointing experience with Travel Visa Pro that left me feeling frustrated, misled, and ultimately scammed. From the very beginning, communication with this company was abysmal. They failed to respond promptly when a problem arose with my application, they were slow to act and provide any meaningful assistance. The problem arose on Friday late in the evening on Monday I was on the phone with MA asking why didnt this get flagged, why didnt this get escalated, why don't you have an answer on why my application is still in process? To me a service like this should be connected and able to provide facts on where your application process is no matter if it going smoothly or poorly-this is what I expected from a service like this They should come to you as soon a problem arises-with a clear and concise game plan on next steps.Furthermore, the inconsistency in the information provided by different representatives at Travel Visa Pro was a major red flag. Depending on who I spoke with, the steps that had been taken on my application and the timeline for processing it would change. This lack of cohesion and transparency made me feel like I was being taken advantage of and scammed by the company. There was a major difference when speaking to my agent and the manager. Overall, my experience with Travel Visa Pro was a complete disaster. The woeful communication, unfulfilled promises, and disorganized approach to handling applications left me feeling like I had wasted both my time and money. I would strongly advise anyone considering using Travel Visa Pro for passport or **** services to steer clear and find a more reputable and reliable provider. This company is not to be trusted, and I would caution others against falling victim to their deceitful practices. When traveling is a priority you will do almost anything to make your trip DO NOT USE THEMTravel Visa Pro Response
05/26/2024
I am small business owner and wont let you trash my employees. I found it insulting you to call us scam when you do not have your affairs intact. We work too hard to be treated like this. You should get your affairs in order with IRS first. if you owe government , you cannot get your passport. You cannot shoot the messenger for that. Once you do, please let us know. We can get your passport in 1-2 days. You have 90 days to take care of this or all fees are forfeited. I found you attitude out of line. Thanks ****/CEO.Review from Anthony C
2 stars04/22/2024
I got my **** in time prior to my travel date, which is a plus.The reason why I'm giving 2 stars writing this is because they secretly charged me an extra $80 fee to expedite the process when I specifically told the representative over the phone that I did not need this. They confirmed they would not charge me. I would not have caught this had I not looked at my credit card statement a month later, and saw this extra fee from Travel Visa Pro. Surprisingly when I called them back, they said they didn't charge me, and couldn't figure out why; they told me they would have a supervisor call me back in 30 minutes. They did not, and I had to call several days later to follow up, when they told me to submit an online refund request. I did so and finally got the $80 back about a week later, but there was no explanation or follow up as to why or how my credit card was charged again when I did not authorize this. This was fraudulent at worst and gross negligence at best.Review from Joseph R
5 stars12/29/2023
I meede to renew my *** Passport and started looking online..after many reviews I decided to try Travel Visa Pro and WOW am I Satisfied with their service..Special THANK YOU to ******* and ***** who made this slightly stressful situation of mailing my Passport to another State very easy and assuring. I will get my Passport mailed to my house tomorrow and I could not be more pleased with this entire process..If you are looking for a ******************* to handle your renewal I Highly reccommend Travel Visa Pro...Travel Visa Pro Response
01/02/2024
Thank you for using Travel Visa Pro. We strive to provide the best and uttermost beneficial service to all our customers. We are proud to offer 2 business days PASSPORT RENEWAL or NEW PASSPORT expediting service to all our customers.Review from Noel R
5 stars10/28/2023
Very good service! I got my passport a few days early even. The staff was extremely helpful. They called me several time to make sure I had all the required material before I sent the information for a renewal of my passport. Saving us both time and money. I full recommend them if you need your passport in 2 weeks as I did.Travel Visa Pro Response
10/31/2023
Dear ****,Thank you so much for your support and feedback. Here at Travel Visa Pro we strive to meet and exceed customer expectations. We can expedite ** Passport renewal or get New Adult passport or Child passport as fast as 2 business days. Thank you for your encouragement and have a safe trip. KestReview from Eliane W
5 stars09/30/2023
Got me a replacement passport after I accidentally damaged mine two weeks before traveling for a family passport. Passport arrived in less than the 4 days I paid for, and ahead of a possible government shutdown. The concierge service was also extremely helpful throughout the (very confusing to me) process of expedited passport renewal. Would recommend.Travel Visa Pro Response
10/01/2023
Travel Visa Pro provides a premium VIP type experience to our VIP Concierge customers. Whenever possible, we also strive to upgrade our clients to the fastest possible passport processing regardless of the service speed they have purchased. Our goal is to make the experience as smooth as possible. No one likes government forms nor fees.Review from Diana W
5 stars08/30/2023
I was in need of a passport for my infant son in a very short amount of time. I had Googled a few different services but was wary of anyone not officially a government agency. I needn't have worried. ****** and the entire team at Travel Visa Pro were so incredibly helpful. I cannot say enough good things about them. They responded to my calls and emails immediately and walked me through the entire process. I received my child's passport well in advance of our trip. If you need a passport quickly, these are definitely the people you want to work with!Review from Jeremy N
5 stars08/29/2023
I can't recommend Travel Visa Pro enough!Travel Visa Pro recently helped me get my X2 study **** for China. Both my **** specialist and the staff at the ************* office were informed, and everyone handled my case with attention and care. I received my **** in record time (8 business days, including drop off and pick up), and Travel Visa Pro kept me posted every step of the way.Applying for a Chinese **** can be a stressful process, but Travel Visa Pro made the experience easy and so much more manageable. They walked me through and helped me review all of the documents I needed so that my **** application would be approved without any issues. Their fees were reasonable and absolutely worth it considering the quality of their service and the end result.Thank you, Travel Visa Pro! *****, here I come!Review from Thomas H
5 stars08/10/2023
The customer service agent I worked with was quite patient and helpful. She walked me through each phase and answered my many questions.The process went exactly as she described.I will recommend this service to others.Travel Visa Pro Response
08/10/2023
Thank you for your kind words. It reassures us of being on the right path. Here, at Travel Visa Pro , our goal make sure that every single traveler does not miss the trip due to improper US Passport or Travel **** documentation. We can do US passport expediting whether it is new passport, renewal passport , lost passport, child passport in as little as 2 business days.Review from Sara B
1 star07/12/2023
Do not go through these people! I paid **** dollars for nothing! I was supposed to receive my son's passport by or a few days before July 7th when his flight was due to leave. I am still waiting for his passport. These people are liars and thieves.Review from Jessica P
5 stars07/11/2023
The entire Travel Visa Pro team was helpful, communicative, and professional throughout what was a very stressful situation for me. With only nine days before my travel date, they helped me get a replacement passport with a name changeeven with a bank holiday in the mix! In particular, I want to call out ***** for being incredible in getting me the information and appointments I needed and for keeping me updated so I could feel less stressed and worried during the process.
Customer Review Rating
Average of 30 Customer Reviews
Contact Information
2021 Fillmore St Fl 2
San Francisco, CA 94115-2708
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | 11:00 AM - 3:00 PM |
SuSunday | Closed |
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