Business ProfileforGusto

I own a landscape business and use Gusto for payroll services. Recently, I needed to switch two employees from direct deposit to check for a single payroll cycle (pay date: Fri. Aug. 2nd). After making the change, I received confirmation from Gusto that the funds would still be removed from the company's bank account and then re-deposited.I issued the paper checks on Friday, August 2nd, as prompted by Gusto. However, on Monday, August 5th, both employees received duplicate payments via direct deposit. One employee had the funds withdrawn without issue, but the second, *************************, incurred a $27.50 UCF Fee instead of the withdrawal.Concerned, I contacted Gusto on August 5th. I was informed:1.They didnt know why the fee occurred.2.The fee shouldnt have been charged.3.They claimed the fee wasnt actually processed.4.They would follow up with an update after their internal support team investigated.After 14 days with no response, I reached out to Gusto again on August 19th. After spending an hour with support, I was told:1.They still didnt know why the fee was charged.2.They wouldnt take any action to rectify the situation.3.I should address the issue with his bank directly.In a few months, my experience with Gusto has resulted in more issues than all previous years combinedstarting with radically incorrect Q1 unemployment filings, incorrect notice about Q2 filings, blocked payrolls, and several other complications. Gustos handling of this latest issue, inability to clearly explain the situation, refusal to take responsibility, and leaving me to resolve it are simply the cherry on top of a horrible experience that forced me to change payroll providers. I am submitting this complaint to the BBB to seek assistance and highlight the consistently unacceptable service Ive received from Gusto.