46 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kay K
5 stars07/25/2024
Great job by ****** and **** in replacing the faucet and washer hose bibs and flex lines. They were courteous and efficient and also, put shoe covers over their shoes when they entered the apt. which is a plus. I always ask for ****** when I have a plumbing issue.Review from Shane T
1 star07/01/2024
I am extremely disappointed with ACE Plumbing and Rooter, Inc. They came on May 3rd to fix my drain, but just a few weeks later, I noticed my drain was still overflowing. On June 27th, I re-contacted them, expecting them to stand by their work. Instead, they told me it was outside of the warranty and charged me again to fix the same issue. It turns out there was still something else blocking the drain, so they didn't really fix it the first time. This level of service is unacceptable, and I would not recommend them to anyone. Beware of their warranty policy and double-check their work to avoid the frustration and extra costs I experienced.Review from Marlon R
5 stars06/21/2024
Great job done by ******!! Caring, professional and efficient. Job was done on time and with great craftsmanship.Review from Gavin J
5 stars06/09/2024
amazing experience with Ace Plumbing. On the weekend with a broken old water heater, great response by ****, super diagnostics, gave us understandable options, never any pressure, really nice. Then did the replacement, very professional, great clean up. would absolutely recommend and will use them in future for any plumbing needs.Review from Steve R
1 star05/15/2024
Well the plumber fixed the the faucet but said nothing about the tile. He said he had a tile man but never got back to us. We had to fix the tile ourselves, where we could have fixed the tile before he replaced the faucet. We had to have the faucet removed in order to do the tile. Very disappointed and unsatisfied that we had to basically redo his work
Ace Plumbing and Rooter, Inc. Response
05/19/2024
Good afternoon *****,Thank you for your review and for your business. Im having a hard time understanding the nature of your complaint. You are upset because we did not refer you to a tile guy? We have a list of contractors who we have used in the past and we would happy to give you a referral as a courtesy if you give us a call. But you do understand that we are the plumbers and we stick to the plumbing. I hope the plumbing repair is sound. Hope that helpsReview from Michael S
5 stars05/01/2024
I would recommend Ace Plumbing for their representatives professionalism, expertise, quick work and explanations of what he was going to do and explaining what was doing me in the finished work. Thumbs Up!Review from Loretta G
5 stars04/26/2024
Prompt, courteous and professional service from *** as I always ask for him whenever any plumbing issues arise.Review from Paul P
5 stars04/15/2024
Excellent work. Our kitchen sink drain had sprung a leak. The previous plumber who had installed a new disposer maybe 3 years ago had left us with an accordion plastic fitting instead of a proper **trap, and this fitting deteriorated and broke on a Saturday. *** sent a very good plumber within 3 hours, who re-did the connections between the two sinks, the disposer and the **trap all in appropriate metal (I think it's brass and chrome, but I'm not sure) fittings. The plumber was very polite and personable, and put plastic booties over his shoes while he was in the house. He had to leave temporarily to get parts, and was back within 40 minutes. In summary, this plumber took a difficult situation and turned it into an excellent solution in a very reasonable amount of time. We were very grateful.Review from Kent W
5 stars04/13/2024
Very knowledgeable and courteous, throughout and efficiently resolved my problems, and at the end, cleaned up the debris and made sure no mess left behind. I definitely recommend to my friends, coworkers and neighbors.Review from Maren L
5 stars03/31/2024
**** of Ace Plumbing and Rooter answered my call and sent ********* to my home in less than an hour. ********* assessed the situation and he was able to resolve the plumbing problem professionally and efficiently.********* was very knowledgeable, and very polite. After he completed the job, he cleaned the work area, stating that he wanted to leave it in the same condition it was in when he arrived.I highly recommend Ace Plumbing and I would call on them again for all my plumbing needs.
Customer Review Rating
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