Complaints

This profile includes complaints for Printify's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Printify

  814 Mission St San Francisco, CA 94103

• 

  Printify

  108 W. 13th St. Wilmington, DE 19801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out regarding a recent order that was never delivered, and I am extremely disappointed with the lack of support I have received from your teamspecifically from **** ******. Over the past few months, I have spent over $3,700 on your platform, yet the level of customer service I have encountered with this issue has been unacceptable.After my package failed to arrive, I contacted Printify for assistance. However, I was forced to wait two full days before being informed that it was not your problem and that I needed to deal with *** instead. Upon calling ***, I waited for ******************************************************** and that I needed to speak with either Printify or ***** as *** had apparently handed off the final delivery. This lack of communication and accountability between Printify and its shipping partners has caused unnecessary frustration and wasted my ******* the very least, Printify should be facilitating communication with the carriers involved rather than pushing the responsibility onto the customer. I understand that shipping issues can arise, but I expect a company that I have spent thousands of dollars with to take ownership of the situation and help resolve it. Instead, I have been left with no solution, no accountability, and no clear next steps.This experience has seriously made me reconsider continuing to do business with Printify. I am requesting that someone from your teampreferably a supervisorreview my case and provide me with a real resolution. I would appreciate prompt attention to this matter, as it should not take this much effort to get a straight answer regarding a missing package

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a t-shirt on 12.23.2024. Printify offers different print providers to actually do the printing and shipping; however, the money is paid directly to ************************* print provider I chose is Print Geek; they are based in *******, ******. My order was to be delivered on 1.1.2025. Being that was a holiday, I gave it a couple of extra days. It is now Thursday, 1.9.2025, and the shirt has yet to be delivered. Also, the tracking number I was given, doesn't seem to exist per the USPS.I have sent four (4) emails to Printify---NONE have been answered or acknowledged. I have asked for a resolution, for a refund. But if they won't respond to my email, how can I recoop my money? I can't.I find ignoring ALL my attempts at contact very unprofessional. There isn't a phone number to use for customer service. I feel this is the only chance I have at getting my money back.Respectfully,***** *****

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 30 shirts on December 5th with a guarantee of arrival within days. We paid $45 dollars for that shippin guarantee. It's been 2 weeks and we have no package and no response from the company AT ALL. I called the post office, and also confirmed they did not pay priority for shipping. They paid the lowest base cost ($15) so we were scammed completely. I've been trying to contact them nonstop since after Day 5 and no one has returned an email, refund request or anything at all. There is no contact number. I can't stress enough, this company is an absolute scam. I am disputing the charge and filing a complaint with consumer protection. I truly hope that this company will no longer be able to do business in the United States as they are scamming us.

• Initial Complaint

  Date:12/15/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in an order for 20 shirts. I only received 17 and two of the shirts have marks on them that look like they come from a printer or some other sort of damage.

• Initial Complaint

  Date:12/10/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company double charged me for an order. The 2nd charge was twice the amount of the first charge and this is completely unauthorized. When I contacted customer support about the issue they told me to contact my customer and ask them to ship the 2nd item to my personal address... Absolutely unprofessional.

• Initial Complaint

  Date:11/13/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told it is absolutely free to start a print on demand business via my **** store, which I sell my designs and art through Printify. What concerns me is how they are withdrawing money from my linked debit card for sample and bulk orders which I clearly understand, but they're charging me out of pocket for production costs after a ******** purchases a item from my **** store, charging me money I don't have since I'm a new **** merchant, and I cannot come up with the production costs. Since this occurred, my second ******** paid for their item, but it's on hold because I didn't " pay " for production costs, and now my ********s purchased item isn't going get shipped on a timely schedule because of this shady charge practises, making me appear like a bad merchant, yet Printify says it's absolutely " free " to run a business through them, connected to my **** shop, isn't that a lie when Printify tells billions of artists and graphic designers it's absolutely free to run a prinf on deman POD business, but unfortunately we all end up having to pay out pocket for production costs which should be actually the ********s responsibility? I am however financially responsible for my own personal orders, such as sample and bulk orders, yes I clearly understand that. But what makes it wrong I feel is, making you pay for production costs and flat fees when a ******** purchased a item, which I feel should be the ********s responsibility to pay, not ours.

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** this vendor to purchase 18 t-shirts for a family celebration. Ordered on 11/1/24 which is more than enough time to receive by the customers deadline of 11/15/24. Vendor originally promised items on 11/7, then the date changed to 11/12 and now they are uncertain when/if items will ship. Although the staff is nice; the company only has chat customer service and no way to speak to a live customer service representative. Chat customer service staff has refused to allow me to speak with a member of management or have someone in leadership contact me. It makes me feel as if I have been scammed.

• Initial Complaint

  Date:11/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Printify has a "delay" in their order submission and it causes for multiple orders to be placed. They then claim orders are already in production and cannot be canceled. I realized within minutes I was charged multiple times for an order and they refused to cancel or refund my order. I have screenshots of the orders, times, and support messages. They are aware it's an issue but just say sorry they cannot do anything.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out regarding an unacceptable experience with one of your international print vendors. Two weeks ago, I ordered a mug through your platform, choosing the vendor based on a customer service agents recommendation to ensure faster, localized delivery for my customer. However, the shipment is still undelivered. Any reasonable person would not expect something to be shipped for 15 business days, which is three full weeks in 2024this just doesnt happen anymore.When I contacted Printify support, I was informed that this vendor may take up to *15 days just for shipping*, with an overall delivery time that could stretch up to *three weeks*. I find this timeline unreasonable for todays standards and question how a vendor with such prolonged shipping times can be vetted and retained on your platform. I was further disappointed when my request to speak to a manager went unfulfilled after a 20-minute wait in the chat, as no supervisor ever joined the *************** of now, I have yet to actually speak to someone in a supervisory role, which has compounded my frustration. I would like to stress that this situation goes beyond a refund or the cost involved in this transaction through the vendor, ****, or Printify. This order directly impacts my business, and such delays affect the level of service I can provide to my customers. I rely on ********************** to connect me with reliable vendors, and this experience has fallen significantly short of that expectation.Given the inconvenience caused by these delays and my dissatisfaction with both the vendors and Printifys responses, I request a full refund of the purchase, including any associated fees. More importantly, I urge Printify to review its vendor standards and support practices to prevent similar issues in the future.

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order with PrintifyClaymontDE," on August 3, 2024, in the amount of $139.18, which posted to my credit card account on August 5, ************* the Printify order page confirmed my payment was successful and my credit card was subsequently charged I received no further confirmation or related information regarding my order from ************************* of October 1, 2024, I had not received my merchandise and reached out to Printify **************** through an online chat conversation, provided complete details of my order transaction, proof of payment, and requested fulfillment of my order or a refund to my credit card account.I was informed during the chat that **************** could not find my order information in their system, nor could they refund my payment, but would promptly escalate the issue to Printify Tech Support to resolve this problem.Printify also assured me that I would be notified by email regarding the status of my order or refund request.Despite their commitment on October 1, I have received absolutely no response from Printify to date regarding my extensive chat conversation, order status, or payment refund ********** of October 23, 2024 almost three months after payment processing I have NOT received my merchandise, any subsequent communications, or a refund from Printify!This blatant incompetence is absolutely inexcusable!