Business ProfileforArk7

I placed a transaction from my Ark7 account to my ************* account on December 22. I knew that due to the holidays there would be a delay and received a messaged that my funds should be available by December 27. On December 27 I checked my account to see that the ************* was closed and so I reached out to Ark7 customer support on December 27 asking about if they knew when the money would be returned and available to me. No one reached back until December 30th which now another holiday is coming around therefore another delay and all I was asked about was verification of the email on my account. I replied promptly and didnt receive another email until January 3rd stating that my transfer had already been completed. However, when I have mentioned to this company several times now that the money was returned, no one has ever written back, responded to the numerous emails I have sent, or times Ive tried to reach out. My bank sent this money back on DECEMBER 29, and it has yet to show up in my Ark7 account. Not to mention there is no phone number to reach them. Zero customer service. I am HOMELESS AND have literally been struggling!!!! I should not have to wrangle and make complaints for my money back!!!!!!!!!!!!!