Complaints

This profile includes complaints for Mosser Co's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mosser Co has 2 locations, listed below.

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  Mosser Co

  308 Jessie St San Francisco, CA 94103-3002

• 

  Mosser Co

  350 Turk St San Francisco, CA 94102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the company advertised a $1000 referral fee publicly, for successfully referring a new tenant to them; i did; they are so far refusing to pay even though they have been contacted several times, i have submitted all relevant documentation by email to MosserCo, more than once, including a signed document from both me and the person referred. the leasing agent representative also has acknowledged the validity of the referral.

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I used to live on *****************************************. The property management is called Mosser Companies they require from me to in 2 months rent as security deposit and it was hard to get money and I did. While I was living there they did some repairs in all my whole floor because it had mold under so the floor was replace in that meantime people were working and mess with that apartment. I moved out from that apartment but Mosser got from my security deposit 1,296$ and and my total security deposit was 5,490$ . They charged me painting fee cleaning fee and utilities. This happened to other people too. They abuse to other people . I am sure I should not be charge by those or I could be but that much . Now I need that back hopefully you guys can help . Thank you.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Left me locked inside my apartment on the weekend. Refused to send a locksmith. Had to pay for all new locks myself: $275. They refused to reimburse or take the difference out of my rent. Then they showed us unannounced months later, refused to leave until i let them make a new copy of my key. I told them i was late for work, asked if we could reschedule. They refused to leave. Said it would take 5 min, they then took my key off the property for over 30minutes, making me very late and putting my job in jeopardy. When I called to complain they hung up on me. Im putting one amount in the enter amount field, but that number is subject to change if I lose my job as a result of this.

  Business Response

  Date: 01/22/2024

  Monday, April 24th,  the resident called our work order department reporting a problem with his door lock. Our work order team was dispatched, and the door was repaired. ****** claimed that he had a similar problem over the weekend and that he could not leave the apartment but called a locksmith instead of reporting the to the resident manager for assistance.  
  
  May 2nd,  the resident requests a concession of $326 dollars. When questioned about why ****** did not contact the resident manager for assistance instead of calling a locksmith ****** claimed he did not have the resident mangers contact information. The resident mangers contact information is provided to each resident upon move in and it is also posted in the lobby of the building. ****** states that he called numbers listed in the lobby but did not get a response. The resident instead only called our office line which is closed on weekends. Our resident manger is on site to respond to maintenance emergencies and is authorized to call for locksmith if needed.  I confirmed with our resident manager that he did not get a call for the resident for this issue.
  
  The resident also claimed that he called our leasing agent but was denied service. ****** could not identify whom he had spoken with, and this claim is unconfirmed. Our leasing team is trained to pass on the resident manager and property manager contact information when they receive calls from residents, but I did not receive any calls or email. The resident also did not provide a copy for the invoice for the locksmith service that he claimed to order. For these reasons, the request for concession was denied.
  
  November 10th, 2023. The resident is informed that a recent key audit revealed that we no longer had a copy his unit key. The resident was offered the opportunity to provide a copy and be reimbursed for the cost of the copy or we could change the locks free of charge and provide the resident with a new copy. The resident did not respond to the request. 
  
  November 29th resident was informed that the locks would be changed at no cost on December 6th. The resident met our staff on December 6th and provided a copy of his unit key.