Business Profile
Records Management
HoneyBook, Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Records Management.
Reviews
Customer Review Ratings
1/5 stars
Average of 12 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMonica P
Date: 04/21/2025
1 starMonica P
Date: 04/21/2025
Do not trust your business and money to this company!! They have frozen my accounts based on fraudulent information received from ****** on some other person entirely!!! They never even contacted me, read the lien letter received from the creditor with some other person's info from another state or intervened on my behalf!! Just allowed ****** to freeze and hold my money from my clients! To make matters much worse, I have spent THREE WEEKS trying to talk to an actual live person through Honeybook!! My actual account online with them was totally misleading telling me repeatedly I needed to update my back info. Which I kept doing to no avail while the entire time there was fraudulent lien on my account!! Still have not gotten my money. Don't do it!!HoneyBook, Inc.
Date: 04/23/2025
We are sorry to hear about your experience and appreciate you taking the time to share your concerns through the Better Business Bureau. We understand how upsetting this situation has been and want to address your feedback directly.The issue you experienced was due to an error made by ******, the company that processes client payments and deposits them to your bank account. Upon learning Stripe inadvertently placed a lien hold on your account, we immediately took action, worked closely with Stripe, and successfully had the hold they placed on your account lifted. All held transactions were processed and funds should have been received within 1-2 business days after our previous conversation on 4/21/2025.HoneyBook does not control or initiate account holds or liens, as this action is strictly managed by ******. That said, we take responsibility for addressing and resolving these situations with our partners. We are actively investigating with ****** to ensure such errors are prevented in the future.Additionally, we recognize the frustration caused by the difficulties you faced reaching a representative. We made several attempts to contact you by phone to personally assist, and we remain available if you'd prefer a phone conversation to resolve any remaining issues or questions.Thank you again for your patience and understanding. We remain committed to assisting you further in any way necessary.Review fromChristopher Z
Date: 02/21/2025
1 starChristopher Z
Date: 02/21/2025
Horrible ***************** ******* my account and withheld my clients payment for no reason. No explanation and **************** won't even try to help resolve a issue. Don't waste your time with this company.HoneyBook, Inc.
Date: 02/23/2025
Hello *********** and I am disappointed to hear of your experience and sincerely apologize. I would like to help. If you can contact me at: ************************************ and make your message to the attention of ****, I would be pleased to find out what happened. Your situation sounds truly unique. Sincerely, ****.Review fromJohn W
Date: 11/19/2024
1 starJohn W
Date: 11/19/2024
Horrible Horrible customer service! Good luck getting a hold of anyone besides AI and once you do you will be treated as if you are in the wrong. They will hold and move your money around as they please. They will put holds on your money constantly. Theres more I could say for sure. Still don't have anything resolved.HoneyBook, Inc.
Date: 11/21/2024
Hello **** - On behalf of the company, please accept my sincerest apologies in the difficulties you have experienced contacting our team. We do have a chatbot that allows you to chat with a real person at anytime but it sounds like that was not your experience. I would like to help but could not find any interactions or account using the information you provided. If you can send a message to ************************************* to the attention of **** and reference this review, I would be pleased to help. Sincerely, **** *.Review fromRhian W
Date: 03/11/2024
1 starRhian W
Date: 03/11/2024
This is the last straw with HoneyBook. Ive used them for about 5 years. Through this time frame, I received one dispute. The dispute was for $271 and they contacted me to file an answer, so I did. The next day I opened my computer to get some work donenormally Im always signed in, but this time I was signed out. I entered my credentials and it said unexpected server error. Immediately I knew it was because of the dispute. I contacted them and they confirmed it. Ive processed about $210,000 in payments and none of the information on the payments were given before they closed my account, NOT EVEN A HEADS UP THAT MY ACCOUNT WAS CLOSED. I then had to open a new CRM elsewhere. Thank god I printed almost all of my paperwork before closure. I requested they send my payment details, they did, they sent an excel for 2024. I had to request all payment information be shared, then they proceeded to send those as well. If youre going to caterer to small businesses and be a CRM system for them, HAVE THEIR BACK. Im livid and disappointed. I had a payment process after they shut my account down. Of course my instant deposit didnt work and they had to do a standard direct deposit. ****, today is the estimated deposit date and nothing is in my bank account.HoneyBook, Inc.
Date: 03/15/2024
Hi *****, The reason your account access was restricted was because there is another HoneyBook account associated with your information that has received disputes in the past and has not repaid those dispute balances.We have reached out multiple times regarding those past due balances on that account, and after 30 days of not receiving payment, access to that account was restricted. When it was discovered there was another account associated with your information, (while the other account had a past due balance), this restricted your account access. Access to your account can always be regained by repaying the outstanding past due dispute balance. We understand your frustration with your access being restricted suddenly and if you believe this was in error, please do let us know.Review fromKrysten V
Date: 03/09/2024
1 starKrysten V
Date: 03/09/2024
This whole situation has been very stressful. I had been using Honeybook seamlessly since August of 2023. Back in August of 2023 I provided my SSN, ID, and bank info and hadn't changed any information. One random day last month, Honeybook decided to reverify my bank account, and withheld my funds. I provided the documentation to reverify. Honeybook billing department denied all three forms of my bank documentation. I sent voided checks, official direct deposit documentation from my bank, and even provided a bank statement. I bank with a credit union, so they have a master account number, and all my checking and savings account numbers are under that one. I provided all the documents to prove this. I dealt with a kind customer service rep named ******, who was very kind is trying to reason with the Honeybook payments department. They dragged their feet and would not get back to us. The only solution was for me to refund my two clients, and bill them using another service. But I cannot bill them until Honeybook refunds them. It's been 7 business days and my clients still haven't gotten their refunds. So, right now, I am essentially giving my clients free services, because I cannot bill them again with a different service, (like *****) until they get their refunds from Honeybook. This has been all over chatbox, because Honeybook doesn't do phone calls. Let this be a warning: don't bill your clients with Honeybook. My money and my clients money has been stolen.HoneyBook, Inc.
Date: 03/29/2024
Hi ******* - Just following up on the phone conversation we had earlier this month about this situation. Our sincerest apologies for the frustrations and we are working to improve the process, (and processing time), along with transparency around why you were prompted for the verification process. Refunds do take about 7-14 business days for your clients to receive (usually less) and we did confirm your clients did receive the refunds.Again, apologies, and thank you for your time to discuss these issues along with the opportunities to improve.Review fromBenjamin P
Date: 01/11/2024
1 starBenjamin P
Date: 01/11/2024
I've been using Honeybook since April of '23. *Was* a satisfied customer - note the "was". November of '23, we inked our largest transaction since opening the company in October of '22 - $29,500 to complete some real estate based *******s - including acting as the main point of contact between the client, and the subcontractors required to complete the job, or ******************** for the transaction.HoneyBook decided my semantics were unacceptable, and forced me to refund the contract. They then wasted two weeks of time while I tried to determine what needed to be changed to salvage the transaction. In that two week time, my now former client selected a different vendor. Losing this contract all but forced me to close my doors: my phones were disconnected, and multiple bills were left unpaid. To add insult to injury, Honeybook then turned off instant payments, CRIPPLING my cashflow, telling me that I engaged in a "risky transaction". This behavior 100% felt retaliatory for me trying to get a definitive answer on what we had done wrong - which we still have not received as of 1/11/24!Resolution - I want a written formal apology from "****" acknowledging her incompetence, and the ramifications to us, Honeybook's client, due to this behavior. As well, my account reinstated to "Good Standing" and ****************** ******* restored to our account.HoneyBook, Inc.
Date: 01/16/2024
Hello ********,Apologies and thank you for giving me the opportunity to email you, on 1/12/24, to learn more about your business and to provide additional information regarding this payment. We were not able to deposit the payment because it was for services inconsistent with your cleaning and maintenance business, and because those services are restricted (real estate/ investment related which is restricted) by Stripe, (the company that processes payments and deposits). The pause of our instant deposit feature was temporary and has been restored. Again, apologies for the inconvenience and miscommunication. I hope our email conversation helped explain the situation in more detail and if you have any other questions, feel free contact me via our existing conversation or by emailing [email protected],****HoneyBook, Inc.
Date: 01/16/2024
Hello ********,Apologies and thank you for giving me the opportunity to email you, on 1/12/24, to learn more about your business and to provide additional information regarding this payment. We were not able to deposit the payment because it was for services inconsistent with your cleaning and maintenance business, and because those services are restricted (real estate/ investment related which is restricted) by Stripe, (the company that processes payments and deposits). The pause of our instant deposit feature was temporary and has been restored. Again, apologies for the inconvenience and miscommunication. I hope our email conversation helped explain the situation in more detail and if you have any other questions, feel free contact me via our existing conversation or by emailing [email protected],****Review fromMartinus J
Date: 09/12/2023
1 starAbsolutely useless Stealing your money all the excuses not to release payments Questioning your legitimacy of a business and person want all your personal information with digital pictures taken Been weeks and no money Stealing from working class that needs the money to feed their families ******* nor any other form of payment methods out there ask for any of this information they require Same excuses of the clients back rejecting payment made to them just shows the legitimacy of this company not even recognized by banks Getting them to review my account with them is the most difficult frustrating thing ever AVOID at all costReview fromDeon M
Date: 05/22/2023
1 starHorrible service avoid at all cost. They give you problems accessing your money.Review fromJahneakia B
Date: 05/01/2023
1 starJahneakia B
Date: 05/01/2023
Honeybook steals money and I am trying to recover my money.HoneyBook, Inc.
Date: 05/05/2023
Hi ********* - So sorry this has happened. It looks like the bank account information you entered was incorrect and your bank returned the funds to us. Since then, you have updated your bank account information with the correct numbers and you should have received the deposit already. If you have not, please contact our support team at: ************************************* Thank you!Review fromJulia B
Date: 08/08/2022
1 starA client accidentally refuted a charge for a video I produced and they paid through Honeybook. HoneyBook then stole the money from my bank account and never reimbursed me. There was absolutely no way for me to communicate with the bank or Honeybook even though an abundance of emails were provided from the client confirming it was a mistake. As a small business, this was a devastating to me financially. Do not use their services. There are no protections for you as a small business. I am out $500 and need to resolve with my client directly now.
HoneyBook, Inc. is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.