Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zeus Living entered into a contract with to rent out my 2B2.5B townhome in *********, **. Throughout my tenure with them, they never paid rent on time. The first month, they paid rent ~10days late, after frequent follow-**** The next few months, rent was always paid late, between ***** days late. Now, they are 2 months behind in rent payments, yet they continued to rent ***********. Whats more is, on their property portal, theyd **** a month as paid without actually paying the rent. Frauds!! I have requested for termination of contract but after frequent follow-**** I have no hopes of recovering the rent due.

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2022 I signed a corporate lease agreement with Zeus Living to lease my condo unit to them. In the agreement they are to pay me on the 10th of every month for the previous months rent (i.e. Sept rent is paid on October 10th). For the past three months they have paid me a minimum of 14 days late and have not responded to emails or telephone calls requesting payment. I believe they are intentionally slow paying me and not responded as a tactic to make me frustrated so I will cancel the lease agreement. This is a horrible method of doing business and I feel they are using their leverage as a huge company to force my hand as the little man. They offer no direct contact with any company representative who can provided direct answers. There is only one number to call and those individuals can only take a message and send an email regarding your inquiry. Owners are left waiting for responses which never come. I have been sending correspondence since August (at least 15) and I have not gotten one call back. Here is how the payments have been received:Payment for August 10th (July) was received on August 28th Payment for September 10th (Aug) was received on Oct 2nd Payment for October 10th (Sept) still pending (although it reflects paid on my owners page via their portal).Payment for November 10th (Oct) is due in 9 days, so the are almost an entire month behind.Although the agreement includes a $120 late fee, I believe this type of blatant disregard for our lease agreement should demand an additional late fee. Zeuss business practices or lack of payment is egregious for the simple fact they have already received payment from the tenant as the current tenant as an agreement to lease the unit until March of **** and pays at the beginning of every month.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contact Zeus living in September 2023, asking for a financial assessment on "Short Term Rental" for my unit, they responded with a quote of $3,400 + after all expenses a month for a furnished unit, the woman insisted they were so experienced they will rent the unit for more than $4,500 even though the area has never seeing such rent.When the time to turn over the unit to them came, they failed to show up, they were late after to failed attempts to show up and they let the utility people waiting to open the door, the left packages outside the door for a week and not even care to get the unit ready to place it on the market for a month.Now that they got possession of the unit they are setting a payment of $2,100 + - as supposed to $3,400 and they keep sending invoices for maintenance in a manner that I will received just nothing at the end of the month These people are real thieves, they sell offers they cannot meet and after they get possession they just don't care to respond to emails, or phone calls and no explanation or proof they had an actual problem, no notice to the owner before the so called maintenance work order to the owner either I am loosing money every month and they claim I have to pay them for maintenance work done, so they send ********** receipts but no proof the item was broken and or replaced.This company is taking advantage of people, they are liars and abusers. just read all other complains my bad for not coming to the business bureau to check on all complains before signing a contract.I demand they meet their commitment or release the unit immediately and void any invoice they claim to have.

• Initial Complaint

  Date:11/08/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a landlord partnered with Zeus Living and their lease is coming to an end in February 24. They sent a 60 day early termination notice which is fine BUT the last two months I have been waiting for weeks after the rental payment due date to receive my money. I was told that Id be receiving my rental payment on the due date (8th of every month) moving forward and a pro rated amount for the last 18 days they were in my home. Now I just received an email from ******************** saying that all they can offer me is ***** flat to terminate the lease. Meanwhile they have someone in my home currently for the next week. This is unacceptable on so many levels. We have a lease agreement and now they are doing whatever they can to get out of it without paying full amount or penalties. If you are a landlord DO NOT WORK WITH ****!

• Initial Complaint

  Date:09/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were charged over 700 in fees. We were charged to clean a rug due to dog hair being on the rug. The home did not have a vacuum just a tiny dirt devil. The hair could have easily been removed with a vacuum. The charge is exorbitant. We were also charge for a stain on a white sheet. We stayed in the facility for over a month. The stain could have easily been removed with bleach. Hotels dont charge a fee for a stain on a sheet. They wash everything with bleach. This company tried to look for ways to charge us ridiculous sums and now theyve sent us to collections. This needs to get settled or Ill be contacting an attorney.

  Business Response

  Date: 09/25/2023

  We believe these details are exaggerated and that the tenant was charged appropriately in line with their lease and damages left after check-out (Details attached)

  
  

  Customer Answer

  Date: 09/26/2023

   
  Complaint: 20650174
  
  I am rejecting this response because: this complaint is not exaggerated. Please see an included copy of the carpet before move in. Yes, we have a small pug. This was notated at move in. I did not see that cleaning supplies were not provided. There wasnt a vacuum provided. My point is that hair comes up with a vacuum. I am not paying for a carpet shampoo when your carpet was lifting and horribly stained before move in. See the attached photo. Yes, there was a stain on a sheet. Was it washed with bleach like hotels do? Im sure the stain would have come out. Id like to see receipts for all of the professional upholstery and what it entailed. Lastly, we were not there for 3+ months. We were there for two. The condition of the house was not great and move in which is why I sent in so much documentation. Broken down fence (which we dealt with despite paying for a fenced yard) chipped tile. Cabinet door hanging (which we repaired) and carpet that was stained, smelly, and lifting and that youre now trying to charge me for! Please review the documentation that I supplied prior to move in. Clearly you havent been to the house! 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 10/02/2023

  We disagree with their response, and remain firm in our position.  (Financial Details in attachment)

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting a home that **** markets as high standards and I pay approx $5200/** for this unit. It has been more than 75 days and **** has failed to repair the following:No heat in unit, leaking sewage, leaking water, constantly running toilets, fire sprinklers falling out of ceiling, non-functioning fire alarms, non-existence of carbon monoxide detector in unit with fireplace, dishwasher doesn't spray water and produces burning smell, oven door broken, kitchen table unsafe due to wobbling legs, couch s**** legs barely attached (several missing screws, couch wobbles when sitting on it), window falling out of frame (repaired), no keys supplied to areas advertised as accessible (pool area, mailboxes, restrooms, garage areas, etc). I have been regularly in contact with **** and asked for repairs but my efforts have been largely dismissed.

  Business Response

  Date: 07/21/2023

  We are working with the customer directly to resolve their complaint.

  Customer Answer

  Date: 08/04/2023

   
  Complaint: 20240273
  
  I am rejecting this response because: it is an ongoing issue and the company has continued to change terms of an agreement to resolve the issues, leaning it more and more in their favor.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/16/2023

  We are working with the customer directly. It is advised that any further request/ discussion be sent to ******************************************

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20240273
  
  I am rejecting this response because:       **** has refused to reimburse me for my expenses even after I have submitted multiple signed agreements that they **** up to resolve this, then they themselves refuse to sign.
  
  **** appears to be more interested in pursuing mediation to resolve.

  Im sure **** would rather end public reviews/negotiations in an attempt to protect their image. However, the public has a right to be advised of their shady business practices and lack of willingness to come to a fair resolve.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a travel nurse currently residing in one of Zeus's properties, *************************************************************************. I have been a customer solely with **** since January 6, 2023. Since February 7, 2023, I haven't had any light coming from my entranceway and to the kitchen. It is entirely dark. I contacted Zeus living on February 8, 2023, informing them of this matter, hoping **** would resolve the issue promptly. After waiting five days, I contacted customer service, asking them about the status of getting my kitchen light fixed. The customer service representative informed me that they sent a ticket to the ****** property manager and did not have a time frame for resolving the issue. I explained to **** employees the urgency of the matter. It is a 300 square feet studio with no lighting. I work 13-hour shifts, and most nights, I come home at 9 pm with no lighting to cook safely. There are two other sources of lighting in the studio that don't provide any lighting for the entrance and the kitchen. In addition, I explained that it is unsafe not to have proper lighting. Even after I tried to explain to **** my dilemma and concern, they ignored my concerns. Out of frustration and lack of customer service, I asked to speak to a supervisor, but I was told the employee could not get a hold of a supervisor. In addition, the employee shared her frustration with me and explained that they have difficulty getting hold of supervisors, which has been an ongoing issue. I asked if there were another number I could call to which the employee stated it would just reroute back to her. I was frustrated with the lack of help. I emailed ****, stating I would like a refund because they didn't care about their customer's safety, and the lack of support and service was unacceptable. Later, **** employee ***** reached out to me, stating they were trying to resolve the issue and that for me to leave their property would be an inconvenience to me. Another **** employee contacted me, informing me that a technician would be at my place in the evening to fix the lighting. I waited, and no one arrived. We communicated via email for several days, and I was just told someone would contact me with more information. After having no luck resolving the matter, I asked if I could terminate my stay and leave at the end of the month. In response, ***** stated they would charge me a $500 penalty in addition to the next month's rent for leaving early. She said it was their policy. I asked how they could penalize me when they were not providing adequate service. She repeated their termination policy and offered to move me to a different unit which was not what I agreed upon when booking my stay with ****. It took two weeks for a technician to come and assess the issue. Per the technician, this issue requires an electrician's services and may require extensive work. Today is February 23, 2023, and it has been over two weeks since I reported this issue. As I write this, I am still waiting to hear from a Zeus representative about an electrician coming to fix the problem.As a consumer paying over $2000, I expected **** to resolve the issue or offer a refund for the services they couldn't provide as advertised on their website. But unfortunately, they were unable to provide access to effective redress mechanisms. Therefore, I ask that **** give me the refund I deserve for February since I could not use a significant part of the property and for the poor customer service. In addition, I want to end my stay with **** and ask that I should not have to pay an early termination fee or the 30-day rent they are asking if I were to cancel my stay with ****.

  Business Response

  Date: 02/27/2023

  Zeus Living is a Sublessor and the guest is a sublessee.

  
  The sublessee reported a concern with a non-functioning light in the kitchen on 2/8/23.
  
  The sublessor made several attempts to get this work completed (work scheduled and repairs made), however, the sublessee expressed frustration with the amount of time this was taken on 2/14/23.
  
  On 2/14/23, the sublessor followed up and offered the sublessee an additional lamp in the meantime to address the lack of light in the kitchen.
  
  On 2/14/23, this (lamp) offer was not addressed and the sublessee requested to cancel their lease (attached) instead.
  
  Per the lease signed by the guest on 12/15/22:
  
  The term of this rental shall begin on January 6, 2023 (the "Commencement Date") and end on April 6, 2023 (the "End Date"), at which time this Agreement shall terminate without further notice. The End Date may be extended only by prior written agreement between Sublessor and Sublessee. Sublessee acknowledges that the Premises may already be re-let to successor tenant and unavailable for any extension of the End Date
  
  Sublessee acknowledges that the Premises and the Building from time to time may require renovations or repairs to keep them in good condition and repair and that such work may result in temporary loss of use of portions of the Building or the Premises and may inconvenience Sublessee.
  
  The sublessee was explained our cancellation policy as well as provided 2 additional different relocation options, given the above:
  
  you would be financially responsible for the home for 30 nights after you vacate. Additionally, a $400 cancellation fee would be applicable. We can refund all nights after night 30.
  
  The sublessee expressed dissatisfaction with this response, however did not address whether or not they would like to discuss the 2 offers of relocation.
  
  Following up on the dissatisfaction, the sublessor offered to lower the rates of the relocation option (matching their current rates) in a further attempt to accommodate the sublessee, reiterated their offer for a lamp, and reiterated the cancellation options.
  
  Additionally, in a separate e-mail that day, a follow up appointment in the home was scheduled with a Maintenance Technician.
  
  The sublessee did not follow up to these messages, and 2 days later the Sublessor followed up again, which also received no response from the sublessee until several days later (2/23 - the date this complaint was made) after an appointment was scheduled with the status update of that appointment.
  
  The follow up from the complaint made on 2/23/23, is that as of 2/24/23 the sublessee confirmed the lights were now working.
  
  While the sublessor completely understands the frustration the sublessee had given the circumstances, this did not warrant a penalty-free lease breaking (or a refund for the month of February), as per Seattles local laws and regulations, this repair would not be considered an emergency or an issue of habitability.
  
  The sublessor further maintains that they acted in good faith, and made every attempt to accommodate the sublessee, given the circumstances, and will remain firm in their original stance of not accommodating an additional refund or penalty free lease cancellation.
  
  

• Initial Complaint

  Date:02/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an apartment with Zeus Living THROUGH Airbnb which is important to note. I did not book directly with them. Their cancellation policy on Airbnb states "partial refund - first 30 nights are nonrefundable but you get every night back after, next 30 nights after you cancel are nonrefundable, if less than 30 nights no refund". At first, this leads me to believe that I would receive a partial refund when I switched my check out from Feb 28 to Feb 2 due to finding a long-term lease ( I was in a short term due to leaving a bad relationship). They notified me that I had to pay for the month of Feb. I spoke with Airbnb to clarify. Due to Airbnbs overall policy, I owed them so I paid. Their wording is very tricky and I was not as thorough as normal due to my traumatic situation so I take ownership of this. Now I leave Feb 2nd and hear nothing until 2/16. I received an email directly from **** inciting I owe them an additional $867.50 due to excessive cleaning. This email did not have anything to do with Airbnb. At this point I have paid: $9,954.49 plus 570 for the pet deposit and parking. $770 of this is charged as cleaning fees and an additional $1910 is for "service fees". So total I am assuming the pet deposit ( that is non-refundable) also goes to cleaning. That is $1270 that goes toward cleaning ( who knows where the service fees go). I was there for about 8 weeks 12/11-2/2. I am tidy and live alone. I have one dog who sheds. As advised by Airbnb I contact them on the Airbnb website stating they can not charge me unless through Airbnb. They sent me photos of dog hair stating excessive cleaning ( many of the photos look like they swept dog fur/dust bunnies into piles and took pictures). I will not be paying them if they try to request money from me through Airbnb. This is not the first time the company has done this to people. There are many reviews where people have been scammed out of hundreds of dollars for "cleaning" and feel powerless to contest.

  Business Response

  Date: 02/21/2023

  Guest was disputing "Cancellation Policy" and Excessive Cleaning/ Damages Charges

   

  Guest send over a screenshot (attached) which shows our cancellation policy
  
  
  Our response to the dispute on the cancellation fee.
  
  
  
  (Per screenshot guest sent, and per our cancellation policy) If fewer than 30 days remain on the reservation when the guest cancels (if after 1/28), guest will still owe 100% for all of those remaining nights
  
  
  Check-out date was originally scheduled for 2/28/23
  
  
  Since the guest moved out on Feb 2nd leaving 26 nights (less than 30 nights) from the original move-out date, Feb 28th, they should still be responsible for those remaining 26 nights.
  
  
  
  Zeus Living made an exception and offered to refund for nights rebooked (so if someone else books during that time, Zeus Living would refund that $ equivalent to the first guest)
  
  
  Guest got clarification on what that officially means through (documented) text messages:
  
  
  Guest stated: "Like if you fill it from 2/5 to 2/20 I'll get reimbursed for the that time ?"
  
  
  Zeus Living responded with: "Yes, but slightly different; Because of our 30-night booking minimum, the 2/5 example would be 2/5 - 3/7 actually! Also, the eligible refund will be based on the recuperated value of someone's new booking across the overlapping nights.
  Ex: Someone new books the 2/5 - 3/7 dates hypothetically, at $100/nt. 23 overlapping nights from your shortened nights (2/2 - 2/28)23 x $100 = $2,300 refund eligibility"
  
  
  
  Guest responded with: "Okay that would be appreciated my fingers are crossed !
  Thank you!" (further indicating a confirmation to our offering)
  
  
  
  A new lease was booked, and the guest was eligible (prior to deductions for damages) for a $1,767.04 refund.
  
  
  
  
  To address the post-move-out charges, resident was invoiced for $867.50:
  Line Items:
  Upholstery Clean - Sofa (Upholstery Clean Sofa) (STANDARD_COST) - $200.00
  Excessive Clean (2.5) (Excessive Clean) (STANDARD_COST) - $187.50
  Carpet Clean - 3 Rugs/Carpets (Carpet Clean Three Rug Carpets) (STANDARD_COST) - $390.00
  Throw Pillows (2) (Throw Pillows) (STANDARD_COST) - $90.00
  
  
  Upon further review and discussion, Zeus Living agreed to waive all charges minus the $187.50 for the excessive cleaning charges
  
  
  The excessive cleaning fee of $187.50 charge was covered by the cancellation refund of $1767.04.
  
  
  Zeus Living refunded the resident $1579.54 after the excessive cleaning charge (which can be considered an exception)
  
  
  
  
  Zeus Living is not attempting to collect additional money, Zeus Living acted in good faith, and this can and should be considered resolved.
  
  
  

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a monthly rental offered by Zeus Living, the rental location was located at *****************************************************************. The total cost of the rental was roughly $3,900.The rental came with a guarantee (which they labeled as a Zeus Guarantee), which they stated if within 3 days you were unhappy with the rental they would refund or transfer for you to a new location.On 1/3/2023 I checked into the apartment, to discover the apartment was inhabitable. The toilet did not work (the plunger would not go down), blinds were broken throughout the unit (emitting light all throughout the night), and the building had constant noises emitting throughout it.I contact **** on 3 occasions with requests to exit the unit, per the agreement. They denied my request for a refund, but only offered to move or to another unit. I pushed back, and requested the refund as promised. I informed them that I moved out of the unit and was staying in a hotel until I received resolution.

  Business Response

  Date: 01/11/2023

  The guest reached out to Zeus on 1/2/23 expressing dissatisfaction of the home
  
  The guest pointed to the "Zeus Guarantee" advertised on our website, demanding a refund.
  
  For visibility, the "Zeus Guarantee" states (from our website): "We stand by our homes. If the home you move into doesnt match the description, photos, and 3D tour you saw online, let us know within 3 days of check-in. We want to make it right and will be happy to find you another Zeus home that is a better fit (subject to availability). To get in touch, please send us an email to ******************************* with any relevant photos and a description of what doesnt match up with the online description. Well get right back to you (The Zeus Guarantee never mentions Cancellation or a Refund)
  
  Guest was not interested in Relocating or allowing us to remedy the issues they presented, and was adamant on cancelling and receiving refund.
  
  Guest was then further explained the details of their lease agreement (which stated 30 day lease, and financial obligation for that time) as well as more context on the "Zeus Guarantee" (insight above), and further given Relocation options (as described in the "Zeus Guarantee")
  
  Zeus (as a **************** gesture) also offered the option to have money refunded based on whether or not the home was booked by someone else (which was not part of the original lease agreement), and the offer was made that we would refund based on the amount of nights (during their lease timeframe) that were re-booked.
  
  Guest chose to take one of our Relocation options instead.  (As a further customer service gesture, **** lowered the cost of the 2nd (more expensive) property to match the rate of his first property)
  
  It likely needs to be noted that the guest stated (in the complaint) that a refund was "promised" however that is not the case, in that a refund was never promised.
  
  Guest has since checked into a new Zeus home, and has been in the new home since 1/4/23
  
  Lastly, to give further context into the screenshots the guest provided in their original complaint, ****'s responses are related to questions regarding the security deposit refund, and instructions to vacate the first home
  
  We have declined the guest's request for a full refund, as the refund was not warranted given the above.

• Initial Complaint

  Date:06/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Zeusliving is a "airbnb" like flexible hotel-time share website. I found them on google and booked hotel stay from them on their website (Dec 9 2021-May 4 2022). This stay is flexible term where I can start any date until booking ends where available on the website. Zeusliving charges me on a month to month basis (prorated to exact dates I stayed), with no lease signed. When I told them I'm moving out on May 4 2022 on Apr 22 2022 they told me I can move out any time but I need to pay for another 30 days of stay after I move out. This was never communicated to me before and there was no lease ever shown to me or acknowledged by me (verbally or in writing). All they said that this was "company policy" on their website. Now they falsely claim that I owe them $6888.16 for 30 days I didn't stay at their property. They also didn’t refund me my $500 security deposit that I paid when I initially booked my stay on their website.

  Business Response

  Date: 07/05/2022

  We did not charge a cancellation fee and waived any remaining balance that was stated as owed. Our company internally wrote this off and had a agreement with our customer. This is now considered closed and any questions and injuries should be directed to ***************************** and can be addressed to either Esme ******** or Scott *********.