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Average of 119 Customer Reviews
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Review fromDaniel V
Date: 05/05/2025
1 starDaniel V
Date: 05/05/2025
Waste of time. Unresponsive owners and *shudder* agencies (the 80s called and they want your attitude back). DO NOT SET UP ALERTS - You will be buried under an avalanche of irrelevant ads for properties that have no one bothering to respond to your inquiries. These owners and agencies blanket the web with ads thus making one site no different than any other. Zumper just happens to be particularly awful.
Zumper
Date: 05/06/2025
Hi ******,Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it can be to receive alerts that dont match your expectations or to not hear back from property managers after inquiring.Zumper connects renters with listings provided by individual landlords and property managers. While we facilitate the platform, we do not control how actively those parties respond to inquiries. That said, your feedback about listing quality and responsiveness is important, and were always working to improve the experience for ********** for the alerts, we want to make sure youre in full control of what you receive. Here's how you can manage or adjust these settings:- Visit ********************************************* while logged in to view and manage your saved searches.- You can delete saved searches or uncheck Email Notifications to stop alerts.- You can also unsubscribe from any email by clicking the manage notifications link at the bottom.More info and step-by-step directions can be found here:How do I unsubscribe from alerts?: ************************************************************************************************************** If any alerts continue or you have listings to flag, please feel free to send us examples at ********************************** so we can investigate.Thank you again for your feedback, and were sorry again that your experience didnt meet *****************,Zumper SupportReview fromDarryl S
Date: 05/02/2025
1 starDarryl S
Date: 05/02/2025
My name is ****** ***** and I went on Zumper to rent a house and it was a scam. Some people took all the money out of both my accounts got all my information, and I went to look at the place in to move in. Nobody showed up completely bogus in a scam. Im talking to my attorney today and Im gonna do everything I can to shut this company down its crazy because they guarantee safety and legit posts from people who are really scamming the company or whatever theyre doing but I got ticket for $3500.00. Dont use this company its fraudulent..Zumper
Date: 05/06/2025
Hi ******,Thank you for alerting our team to this situation. Were deeply sorry to hear about your experience.Please know that Zumper takes scams and fraudulent activity on our platform extremely seriously. We have a number of security measures in place, including a rigorous identity verification process, to help protect our community.While we do our best to detect and remove fraudulent listings, we strongly advise renters to never send money or personal information before meeting a landlord or agent in person and confirming the legitimacy of the listing. We also offer a safety guide to help users recognize and avoid common scams, which you can find here:Common Rental Scams and How to Avoid Them: **************************************************************************************************** you haven't already, please feel free to share the link to the listing in question so we can investigate and take appropriate action. You can also report suspicious listings by clicking the flag icon on the listing pagethis sends it directly to our team for review.If theres anything more we can do to assist, please dont hesitate to reach ********,Zumper SupportReview fromJanet H
Date: 04/09/2025
1 starJanet H
Date: 04/09/2025
I've been trying to cancel some subscription to zumper for several months now. didn't even use the service bc it was complicated, t was worded different when i signed up . but they keep taking my money. $50USD every month. I've hit "cancel subscription" and i see it, but it still takes my month. how do I make it stop, when does it end?Zumper
Date: 04/14/2025
Hi *****,Thank you for reaching out regarding your Zumper subscription. We apologize for any confusion you've experienced.We want to confirm that we received your cancellation request on 3/15/25 and processed it immediately. Your subscription is now cancelled, and no further invoices will be issued. As per our policy, we require a 30-day notice for cancellations, and users can continue to use the subscription features until the end date.Please note that our subscription service operates on a monthly renewal basis, as explicitly stated in our terms. This means subscriptions automatically renew each month unless we receive a cancellation request.We aim to ensure all terms are clear at the point of sign-up, including details about the monthly auto-renewal feature. If you need further assistance or have additional questions, please feel free to contact us at **************************************** you for your ******************,Review fromPunja B
Date: 04/01/2025
2 starsPunja B
Date: 04/01/2025
I am new to Zumper,I do not usually leave reviews, but with being within the last 30 days of my current lease I paid a touring fee and I have yet to view or tour a home. The problem that I am running into is that the homes that I have scheduled to tour or already occupied, or recently got assigned lease, or the home is just not available.Zumper
Date: 04/04/2025
Hi Punja, Thank you for reaching out to share your concerns about your recent experience with Zumper. We sincerely apologize for the difficulties youve encountered in scheduling property ******** Zumper, we facilitate connections between renters and listings, but please note that control over property availability and touring arrangements is maintained by individual landlords, property managers, and renters. This means that Zumper does not directly oversee the properties listed or manage the touring fees charged by landlords or their agents.We understand the importance of having reliable and accurate listing information, especially as you approach the end of your lease. To help us maintain the accuracy of our listings, we encourage you to use the flag listing feature on our site to report any properties that are no longer available or have incorrect information. This helps us ensure that our platform remains up-to-date and reliable.While we continuously encourage property managers and landlords to keep their listings current, we acknowledge that the actual scheduling and management of tours are beyond our direct control.Should you have further questions or need assistance with other listings, please do not hesitate to contact our customer support at *********************************** Best,Zumper TeamReview fromAndrew G
Date: 03/24/2025
1 starAndrew G
Date: 03/24/2025
Horrible! Full of scams. You cant block or send their emails to spam enough. They just keep comingZumper
Date: 04/02/2025
Dear ******,Thank you for reaching out to us with your concerns. We sincerely apologize for the inconvenience you've experienced with the volume of emails and your worries regarding potential scams. We take these issues very seriously and are here to assist you in managing your communication preferences and ensuring your safety on our *********** reduce the number of emails you receive, you can easily adjust your alert settings:1. Log in to your Zumper account and go to Saved Searches in the top right corner.2. Here you can delete saved searches or uncheck the Email Notifications box for each search to stop receiving alerts.3. To unsubscribe from all Zumper notifications, scroll to the bottom of any email and click the manage notifications link, then select the option to unsubscribe from all notifications.We are committed to maintaining a secure platform and actively work to prevent fraudulent activities. We encourage our users to report any suspicious activity directly through the platform. If you encounter something that seems like a scam, please report it immediately using the tools provided on our site or by contacting our support team directly. This helps us take swift action to investigate and remove any fraudulent listings.We understand that trust is the foundation of the service we provide, and we are continuously improving our security measures to protect our users. Your feedback is invaluable in these efforts, and we thank you for bringing your concerns to our **************,Zumper SupportReview fromJon W
Date: 03/17/2025
1 starJon W
Date: 03/17/2025
Terrible, unresponsive company. No way to reach a human. Took my money and provided no service.Zumper
Date: 03/18/2025
Hi ***,Thank you for bringing your concerns to our attention through the BBB. We are sorry to hear about your experience and want to ensure that your issues are addressed promptly and transparently.On March 17th, the same day we received your complaint, we responded with steps to regain access to your Zumper account. Your account had been locked due to multiple failed password attempts, a security measure to protect your information. We provided instructions on how to reset your password and regain access, which can be done via this link: *************************************************************************************************, we advised checking your verification settings once you regain access to ensure that your TransUnion verification is active. We understand the inconvenience caused by the security measure that requires deleting certain data, such as credit reports and applications, but this is done to protect your privacy and security. We assured that any necessary recreations of these documents from the last 30 days would not incur additional ********** request a refund, please reach out to our Support Team with a copy of your receipt and our team will follow up. If there are any further issues or if you need additional assistance, please do not hesitate to contact our support team directly.Thank you for your understanding and patience. We value your feedback and are committed to improving our services to better meet your needs.- Zumper SupportReview fromDebra H
Date: 02/13/2025
5 starsDebra H
Date: 02/13/2025
I almost got scammed. I appreciate Zumper from noticing that it happened. To my surprise they sent an email letting me know that they were going to refund my money. Thank you Zumper I'm thankfulZumper
Date: 02/17/2025
Thank you so much for taking the time to share your positive experience! We're thrilled to hear that we could assist in preventing a scam and ensure your safety. At Zumper, we strive to maintain a secure platform for all our users, and your feedback reaffirms the hard work we put in every day.We're glad to have been able to resolve your issue and refund your money. If you need any more help or have further questions, please feel free to reach out. Thank you for choosing Zumper, and we look forward to serving you again in the future!Review fromSpencer P
Date: 02/06/2025
1 starSpencer P
Date: 02/06/2025
Terrible customer service, Ive been trying to cancel my subscription for a few months and they continue to charge me. DO NOT use Zumper, I Recommend using **** *******Zumper
Date: 02/07/2025
Hi *******, Thank you for sharing your feedback, and I'm sorry to hear you had a negative experience working with us. We want to clarify what occurred on our end. We received your first request to cancel your subscription on February 5th. In line with our company policy, which requires a 30-day notice for cancellations, we acted immediately. Your subscription was canceled the following day, February 6th, and we ensured that no further charges would be applied.We sincerely apologize for any misunderstanding and regret any inconvenience this may have caused. It is never our intention to inconvenience our customers, but we must adhere to our policies to ensure fairness and consistency. We have no record of any earlier requests to cancel your subscription before February 5th.I can confirm your cancellation has been fully processed, and you will not receive any further invoices for this *****************,Zumper SupportReview fromKam M
Date: 01/11/2025
5 starsKam M
Date: 01/11/2025
I wasn't looking for an apartment, I was looking for some information that I urgently needed and was hoping that Zumper might have. They really made some effort to find it for me, and it got back to me really quick promptly for a Friday afternoon. I thank them for their efforts and if they're this good with feeling with a inquiry that does not lead to a sale, they are probably Dynamite if you're looking for housing!Zumper
Date: 01/15/2025
Thank you for the feedback and we're so glad the team was able to help!Review fromJuliana Y
Date: 11/27/2024
1 starJuliana Y
Date: 11/27/2024
What should be a professional service to support my business in order to pull tenant reports for my clients turned out to be a disaster and an incredible frustrating process. I have been utilizing this service for over five years and I have to say it keeps getting worse and worse. Several times my clients have paid for their reports to then not be able to share them with me and we have to wait 24 to 48 hours for the company to respond to an email, an email? No chat? No phone number? This is completely unacceptable. Clients often have to go to another platform and end up paying twice for the reports, Which means that I look terrible in front of my clients, my clients process turns out to be incredibly frustrating instead of seamless and stress-free, and a potential small profit that I couldve made of that report also gone with the wind. All of this.because Zumper cant get it together. My advice is to find another company like Im going to and never do business with this company again.Zumper
Date: 12/02/2024
Thank you for sharing your concerns with us. We understand how crucial timely and efficient service is for your business, and we sincerely apologize for any inconvenience and frustration you and your clients have faced.Our screening partner, **********, recently updated their requirements, necessitating additional information from agents. Once we received your required address information, we updated our records accordingly and advised the agent and renter of the necessary steps to resolve your issue.Due to the Thanksgiving holiday and reduced staffing, some responses may have been delayed. However, we were able to respond to your initial question on the same day we received it.We are also mindful of the issues arising from duplicate payments. We have a refund policy in place and reached out to the renter on November 29th to help with this. Unfortunately, we have not yet heard back from the renter. Should there be any outstanding refund concerns, please contact us directly at *********************************** and we will ensure prompt resolution.Regarding the sharing of screening documents, due to strict data security and privacy protocols, the renter must share these documents directly. We understand this added step might have contributed to the delays you mentioned. We responded to subsequent communications, advising you and your client on the necessary steps to complete the process.Thank you for your patience and understanding as we work through these changes. Please let us know if there is anything more we can do to assist you.
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