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Business Profile

Retail Wine

Wine.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Wine.

Reviews

This profile includes reviews for Wine.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Wine.com, Inc. has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 10 Customer Reviews

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    Review Details

    • Doug B

      Date: 01/12/2025

      I was a customer of ********************** for nearly 3+ years, and experienced a constant and steady decline in customer service and delivery. I used to get deliveries with 2-3 days, the most recent was over 10 days. Before that, I was lucky to get it at all. It is the worst!

    • Stephen B

      Date: 07/07/2024

      I spent hours finding the components for a for a friends gift, and the ones from wine.com were supposed to arrive today. However, I cant sign in because Your account is not currently active. Please contact customer service for assistance. I cant contact customer service because its a Sunday. Upon looking at my credit card, its no longer been charged for the purchase. And upon looking at my emails from wine.com, I stopped receiving them three days ago and never receiving my tracking information. So, wine.com has decided to deactivate my account, cancel my order, and never notify me of any of this. No email, no phone call, no text message; just block me and choose not to fulfill the order. Awful way to treat a first time customer. And now unless I rip up my work schedule this week I wont be able to complete the gift I had preparing. What a joke!

    • Genevieve L

      Date: 05/10/2024

      I placed an order on May 4th for delivery today, May 10th. I have not been able to access my account since May 8th and no one via phone or chat has been able to provide me status. It is EOD on May 10th, my order was not delivered and I just learned it was canceled.I have made 3 requests to talk to someone in processing to figure out whats going on and get status, 2 which promised me a callback that has not come yet! Now it's 4pm on May 10th and I was just told my order was canceled. Not once in any of my attempts to figure this our did anyone tell me it was canceled nor did I get any correspondence other than my confirmation of order Email. **** confirmed, charged my card, and canceled without a word. Now I can't even figure out what happened and my grandma isn't getting her mother's day gift. This is ridiculous. At least your customer service reps are kind, even though they were unhelpful.

    • Monica E

      Date: 04/22/2024

      I ordered a bottle of champagne for a birthday a week ago. It never arrived. They asked for a week, I called back in a week. They would not resolve the issue and just kept asking me to call back. NEVER USE THEM!!!

    • Brian S

      Date: 04/11/2024

      Ive been a stewardship member for about eight months. Apparently you can buy too much wine from Wine.com and theyll blackball you. Went to place an order for around $230 and they would not accept my credit card any longer. I made half a dozen phone calls, including one conference call with Wine.com representative and someone from my credit card company. Theres nothing wrong with my **** card. They just dont want to do business with me apparently. After multiple calls, text sessions, and no response from Wine.com saying they found the problem, I am letting the world know they just customers randomly. CustomerService follow up is not existent.

    • Raymond K

      Date: 12/09/2023

      Raymond K

      Date: 12/09/2023

      Worst customer service. I tried to contact their **************** 4 times for an order I placed and the only answer I got from Chats was Pending or they will contact me. Obviously I will cancel my order and dispute my Credit Card charge.

      Wine.com, Inc.

      Date: 12/12/2023

      Hello *******,Thank you for your feedback.We have reached out to ***** and escalated this matter on your behalf.They have advised that on 12/4/23, you requested that your package be re-directed to a ***** Pick Up location.On 12/6/23, your package was ready for pick up and an email notification was sent to you.***** has advised that you picked up your package on 12/11/23 from the requested holding location.Please let us know if there are any discrepancies as to what ***** has conveyed to us and we will certainly make it right by you.We apologize for any inconvenience you may experienced.We appreciate your feedback as we continually work to improve our ways to better serve our customers

    • Cris D

      Date: 11/04/2023

      Cris D

      Date: 11/04/2023

      This company is terrible and I wish I had seen these complaints before purchasing. I bought $325 bottle of win for an anniversary gift. The gift arrived 3 days late (they made me pay separate for shipping) with no accurate tracking. I paid to have it gift wrapped. It arrived it clear plastic wrap not as described The gift message was written on what looked to be the return label or receipt in point 6 font. I would never purchase from this company again.

      Wine.com, Inc.

      Date: 11/06/2023

      Hello ****,

      Thank you for your feedback.  We are sorry to hear you were not satisfied with your gift order.  In further review of your gift order, it appears that you were not charged for any shipping charges since you applied our Promotional Code: FS99TREAT.  Please be aware that the delivery date selected is only an estimate as we do not guarantee delivery dates via ***** Ground. This is noted in our check out process on our website. We do have expedited shipping options for an additional charge.  You can find tracking details in your Wine.com account under Order Status.  Emails regarding the tracking status were sent to the email provided when creating your account.  We ask that you check your junk/spam folders as we are considered an "adult content" website and our emails sometimes end up in those folders.  We apologize for any incorrect items that *** have been delivered such as the Red Velvet Gift bag.  I went ahead and credited your Wine.com account for the missing gift bag.  You can find the gift card purchased for you in the payment options when you are ready to check out.  The order number for this gift card purchase for the Red Velvet Gift Bag is 33251756.  Thank you again for your feedback.  We are always striving to provide the best service to our customers and your feedback is greatly appreciated.

    • Shelly H

      Date: 01/04/2023

      Shelly H

      Date: 01/04/2023

      Stay far away from this company. Theyre a total joke. Never received Christmas gifts sent out and spent 4 hours on the phone getting no where. This company should do everyone a favor and shut down. Give your business to an authentic business. They have no corporate office to contact as well. Big zero in

      Wine.com, Inc.

      Date: 04/05/2023

      Hi ******, we are sincerely sorry for the poor service you received this past holiday. While this is not a common practice of ours, providing good customer service is something we take very seriously. In case it was missed, our corporate gifting minimum is 25 or more recipients. This information can be found on the corporate page on our website. Thank you for your feedback - this does not go unnoticed!

    • Jayakumar K

      Date: 12/16/2022

      Jayakumar K

      Date: 12/16/2022

      I received a gift package ordered by our company. The order was for 2 wines and a holiday gift box with candies and cookies. The package had only one wine and the holiday gift box. Another wine was missing. The packing list showed all 3 items. I called the customer support twice - they said that they would follow up with warehouse and the warehouse would contact me. No one contacted me yet. I also reported the issue via email to the customer service email. No response.Based on the reviews and complaints about this company in BBB, it looks like their business operating model is to cheat.

      Wine.com, Inc.

      Date: 04/18/2023

      Hi, my name is *****, I am a Lead at Wine.com. I want to apologize for the inconvenience you've experienced with the following gift order. We take full responsibility for all the trouble we have caused you. Following up with our customers is something we take full priority in. I will relay your review to management and enforce a change in the near future. Thank you for your feedback. 

    • Steven S

      Date: 12/12/2022

      Steven S

      Date: 12/12/2022

      Tried to order 14--17 bottles of wine using one of their "free shipping" codes if buying more than $49 worth of wine. They continued to try to charge me over $100 in shipping. Spent over an hour on their "Chat." Spent time with customer service; no resolution. They would say one thing, but no change in their shopping cart charges. After reading other reviews, I am so glad I did not give them my credit card info. Buyer Beware!

      Wine.com, Inc.

      Date: 09/29/2023

      Hello ******, we are sincerely sorry for the poor service you received this past holiday. While this is not a common practice of ours, providing good customer service is something we take very seriously. We understand that you were having difficulties trying to apply two promotional discount codes to your order. In case it was overlooked, our promotional discount codes cannot be combined with another promotional discount code. Also, there are situations where an expedited shipping method is required include but are not limited to sending orders to ****** or ******. We are always offering new promotional discount codes on our website and hope that you give ** another opportunity to showcase our excellent customer service. Thank you for your feedback as this does not go unnoticed.

    Wine.com, Inc. is NOT a BBB Accredited Business.

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