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Business Profile

Online Education

Whitehat Education Technology, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my profound disappointment with the ongoing issues we have faced with your service. On 28 Dec 2024, the instructor failed to join the scheduled class at 11 AM EST. This is not an isolated incident; we have repeatedly encountered challenges in scheduling classes, which has disrupted our childs learning experience and diminished our trust in your platform.Given these recurring issues and the lack of reliability, we have decided to discontinue our subscription. I kindly request the following:A refund for the remaining credits on our account.Confirmation of the cancellation of our service.I expect a prompt resolution to this matter. Please confirm receipt of this email and provide an update regarding the requested refund and service cancellation at your earliest convenience.Thank you for your immediate attention to this matter.

  • Initial Complaint

    Date:12/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to formalize a complaint as I have attempted to reach the application support email and have not received a response. Order placed on November 28, 2023 Order #**************** Byjus ****** learning kit for preK - workbook bundle Amount paid:$99.99 We really enjoyed the program and what it offers educationally to our son. However, we have been unable to access the app (keeps clocking on the login) since around July of this year. For a while I thought this was user error, attempted to delete and redownload the application numerous times. Attempted updating the iPad to see if that is an issue. Still clocking on login On 10/30/24 attempted to email support from wifes email address(no phone number present for app issues). We have still not received a *********** this point it has been months since we have been able to use the product we paid for. A product that our son ********** resolve I would like to present 2 options: Option A: please have someone from the company reach out to resolve our application issues so we can use it with our son. We barely got 6 months use of what we paid for.Option B: please process a full refund if this product is no longer supported therefore not usable. Thank you in advance.

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was our 4 year with Byjus. Year, 1 ,2 abd 3 went well. This last year we only received 40 classes out of the 100 classes we paid for. They also promise to give ****** to resign as years earlier. The service was intermittent this year. Now the course web site is down and not letting us into the course material. We want what we paid for 100 classes while only received 40 this year. We did think it was a value service except the interruption of service.

  • Initial Complaint

    Date:09/15/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for coding classes for my son and decided to cancel this year in may. Byjus/white hat junior promised refund and I have emails stating to the fact however never recieved the refund. Now unable to reach the business after trying several numbers, emails and social media accounts.

  • Initial Complaint

    Date:09/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: December 17th, 2023 Amount: $3,400, per child $1,700 Service: Committed to provide both children's online Math classes (100 classes per child)What is the dispute? Byju no longer provides any service as of April 2024 We tried to contact Byju, but are not getting any ****************: Details of Byju *********************************************************** ***************************************************. ***** ********************************

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally express my dissatisfaction with the services provided by Byju's FutureSchool. My son, *** ******, was enrolled in coding classes with their platform. We fully paid CAD 1176 for 50 sessions; however, 30 sessions have not been conducted as the teachers have been on strike since June 23, 2024. Over the past three months, no sessions have been held, and despite multiple attempts to contact the support team, I have received no response.Additionally, I have observed that six of the 30 remaining sessions have been marked as expired in my son's account, despite the fact that no classes were conducted due to the strike. This is a serious breach of trust and service obligations.I am requesting a full refund for the 50 sessions, as the services we paid for were not delivered. I appreciate your immediate attention to this matter and look forward to your prompt response.Sincerely,Somayeh Abniki

  • Initial Complaint

    Date:09/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. signed up for classes for my daughter (Nithela Pirahas) on Sep 5, 2022 and continously receiving services until June 2024. I purchased 130 classes at the time of pruchases. There are more than 50 classes remains. The classess are offered every Sundays. Whitehat stopped offering classes starting June 2024. There were no regular classes. noshow form techers. I want Whitehat to refund the money as they have stopped offering classes. 2. signed up for classes for my son (Aathavan Pirahas) on Nov 22, 2023 and continously receiving services until June 2024. I purchased 130 classes at the time of pruchases. There are more than 82 classes remains. The classess are offered every Satrudays. Whitehat stopped offering classes starting June 2024. There were no regular classes. noshow form techers. I want Whitehat to refund the money as they have stopped offering classes.

  • Initial Complaint

    Date:09/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed up with whitehat for computer lessons for my son. Classes havent been taking place for quite some time and we are losing credits. We are Not able to contact them for getting a refund. We require a refund of our paid fees. We have tried to contact them several times thru phone and email and with no success. Kindly help get our fees refunded. Heard that there may be more parents affected.

  • Initial Complaint

    Date:08/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,I have purchased 80 online Math classes on August 11, 2023, and 60 online Music classes on November 7, 2023. Currently, I have 50 Math classes and 37 Music classes ************ early August, I was informed by our primary teacher that they were experiencing issues with receiving their wages, which led to the cancellation of my classes. To meet the minimum class requirements each month and prevent my credits from expiring, I had to submit requests for classes time by time which caused a lot of troubles for my daily life. However, since last week, I have been facing significant difficulties in finding a teacher to conduct the classes. Although the system indicates that class slots have been accepted, no one shows up to teach during the scheduled class times.I have made multiple attempts to contact the company through various channels:By phone (no answer)By sending messages via their company app (no response)Using their app's 24/7 helpline (not working)Clicking the help icon on their homepage (not working)By email (no response)Given these issues, I am now formally requesting a refund of the remaining balance for both the Math and Music classes. I have all the necessary documentation to support my request.Thank you for your prompt attention to this matter.

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a package of online coding classes from ****************** based in *****. but they had offices in the ** as mentioned in their website too.I had to cancel the classes due to poor service. They cancelled the classes but would not refund the money. They just don't respond to the emails, the salesperson in ***** doesn't answer any text messages, The phone numbers given on website don't seem to work. I have been sending emails since May 2024 after cancelling the classes.

Whitehat Education Technology, LLC is NOT a BBB Accredited Business.

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