Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/22/2025 I was notified by **** Grandparent that they assist seniors with transportation needs includes grocery delivery , and it was to be cheaper than using **** as directed. However it was not disclosed the price and I thought it would be a service fee per usage not an *** undisclosed.I spoke to **************** to filer a stop payment but it was too ******* a senior I feel I was taken advantage of and a fee per service would be good but this is not available in the area I live which makes this useless.I am seeking full refund for shady practices Sincerely,***** *******. ************

  

  Business Response

  Date: 05/02/2025

  Dear Customer,
  Thank you for taking the time to share your concerns. We're genuinely sorry to hear that your experience with GoGoGrandparent left you feeling disappointed, especially as someone looking for trustworthy support. We understand how frustrating it can be to feel like things werent explained clearly, and we appreciate the opportunity to clarify what happened.
  After reviewing your account, we see that you registered online on April 13, 2025, where the pricing and plan details were displayed before completing enrollment. We strive to make this information easy to find and understand, and were sorry if it felt unclear at any point. Our service is membership-based and includes a 7-day free trial, which gives folks time to explore what we offer without being charged. We also sent a reminder email and an automated call on April 18 letting you know that the trial was ending and that the Value Annual membership would begin shortly after. You were never locked into the serviceyou could have canceled before the charge if it didnt feel like the right fit.
  While we do serve your area, coverage can be limited depending on local driver availability. We also want to clarify that we dont advertise as being cheaper than ***** What we offer is different: 24/7 phone support, monitored ride coordination, and concierge assistance for seniors and their families.
  When you reached out, our supervisor walked through how the service works and our refund policy. Although we couldnt issue a refund, we offered two free rides and $25 in ride credit to help make things right, but we understand you chose not to accept those options. Please know it was never our intention to make you feel taken advantage of. Were sorry this experience didnt reflect the standard of service we aim to provide and wish you all the best.
  Warm regards,
  The GoGoGrandparent Team

• Initial Complaint

  Date:04/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They just autopaid $9.99 from my checking after:1/I had informed in writing and email that I was not continuing as a customer, instructing to erase all payment methods on data.2/after they had gone out of business clearly stated on the internet.

  

  Business Response

  Date: 04/28/2025

  Dear customer,
  Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this situation may have caused. A supervisor will be reaching out to you today to personally review your concerns and ensure they are fully addressed. We appreciate the opportunity to make this right and thank you for your patience.
  Warm regards,
  The GoGoGrandparent Team

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. GoGoGrandparent promotes that when older adults using the service press '0' for the operator they will immediately be connected with someone to help them. We were on hold for more than 40 minutes with the operator when I called on April 7th to arrange a ride. They acknowledged this on my call to complain (phone log = 46 minutes)2. I was told on the call on 4/7 when I set up the account for my mother that I could cancel my subscription within 72 hours (I asked and was told that the calls are recorded when I called, so they should be able to confirm that this is the information provided to me). When I called less than 72 hours later to cancel my subscription and seek a refund because I was so unhappy with the service, they said this was not their policy and that they would not cancel and reimburse me for the 1-year annual subscription fee. This seems a way to lure people to sign up and take more than $110 from older adults to use their service and then not provide the services they claim to provide.3. First ride the driver was 30 minutes late, even though we received a call from GoGoGrandparent that they would be there in 10 minutes and my elderly mother stood outside for 30 minutes with her ****** waiting for the driver.4. Same issues on the return trip.5. Lastly, the ride was more than four times more expensive than the price quoted when the ride was set up less than 48 hours prior to the ride. Quoted price was 27 cents/minute and 85 cents/mile. Ride was 15 minutes and 7.57 miles = $10.48. Charged cost was $45.78, more than 4x quoted.6. I called and emailed about my complaint, and now over two weeks later I have received no reply (other than automated message that they received my email).

  

  Business Response

  Date: 04/17/2025

  Dear customer,
  
  Thank you for taking the time to share your concernswe hear your frustrations and want to make sure everything is addressed with care and clarity.
  
  Weve reviewed the call from April 7th and want to confirm a few important details:
  - Wait Time: We understand that any delayespecially when arranging care for a loved onecan feel much longer, and were truly sorry if it felt like support wasnt available quickly enough. Our phone records do indicate the hold time was a little over 20 minutes. On that particular day, we were experiencing unusually high call volumes and many customers were unfortunately affected. Were continuing to improve our systems to reduce these wait times moving forward.
  - Refund Policy: Our records indicate that your account was registered online. When doing so, the terms and conditions including our cancellation and refund policiesare agreed to as part of that process. As outlined on our website, charges are non-refundable unless otherwise determined by GoGo.
  - Ride Pricing: The quote provided for your mother's first ride was an estimate. As stated by our representative during the call, the $33$35 quote was based on available rates at that moment and could vary depending on demand or availability. The operator also explicitly asked whether you wanted a callback if the price changedand you confirmed that it wasn't necessary.
  
  You also mentioned not receiving a response to your concerns. Our records show that you spoke with a supervisor on April 9th and requested that your account be closed. The supervisor apologized, explained how our service works, and reviewed our refund policy. Two free rides were offered as a courtesy, but the offer was declined. Your account was closed that same day, and there will be no further charges.
  
  We truly appreciate the time you took to reach out and advocate for your mother. Were sorry again that your experience did not reflect the level of care we aim to provide.
  
  Warm regards,
   The GoGoGrandparent Team

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23217994
  
  I am rejecting this response because it is erroneous and misleading and provides selective information:
  1. There was no response to the erroneous information about pressing '0' for an older person and being immediately put through to an operator. We waited more than 40 minutes on hold. This is deceptive advertising.

  2. I called and filed a complaint - this was my action. They had to answer the phone. However, I also sent an email to which I have still received no response more than 2 weeks later. It is a false claim by GoGoGrandparent that they answered my complaint.

  3. On April 7th when I talked with someone they explicitly told me that I could cancel within 72 hours (and I was told this call was recorded). Claiming it isn't their policy on their website is not valid if their staff provides other information over the phone to customers.

  4. I was also told the fees, which were not correctly represented in the response by GoGoGrandparent in their reply, were .27 cents/minute and .85 cents per mile. The charge was more than 4 times that amount. This is misleading pricing.

  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 04/22/2025

  Dear customer,
  Thank you again for your feedback. We want to make sure your concerns are fully addressed, so a supervisor will be reaching out to you directly for further follow-up.
  Warm regards,
  The GoGoGrandparent Team

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint taken in dictation by BBB rep ** 04/14/25 I am traveling and was trying to get to an hospital for a family member. I told my family I would catch a ***** but it was Gogogranparent with me not paying attention and I gave them my information, they also told me they are affiliated with ****. They did not tell me it was a membership and they charged me $248.85, and when I called them they said it could not be refunded and the guys name was ***. I also talked to **** and they said they do not charge for membership.

  

  Business Response

  Date: 04/16/2025

  Dear Ms. **************** you for taking the time to share your experience with us. We understand how overwhelming it can be to organize transportation during a family emergency, especially when using a service for the first time. Were truly sorry this added any extra stress during an already difficult moment.
  After reviewing your registration call from April 7th, we can confirm that our representative clearly explained the 7-day free trial and the transition to the annual membership if not canceled within the trial window. You acknowledged this information during the call and provided your payment details to complete the registration.
  You later reached out to request a refund, and a supervisor spoke with you directly. As a courtesy, they offered two complimentary rides, which you declined. While we respect your decision, we want you to know this was extended in good faith to help make things right.
  As explained on our website and at the time of registration, membership fees are non-refundable. We understand this may not be the outcome you were hoping for, and we truly regret that this experience did not meet your expectations.
  At your request, your membership has been closed and no additional charges will be made. However, because it was an annual plan, your access to GoGoGrandparents services remains active through April 2026 should you choose to use it.
  If theres anything else we can do or if youd like to revisit the offer of complimentary rides, were here 24/7 to support you.
  Warm regards,
  The GoGoGrandparent Team

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/10/25 10:01am I am an **** driver and I accepted an ****X ride for a ****. After I accepted the ride, I received a message stating the rider has a dog. I let them know that if the rider has a pet, that an **** pet ride needs to be requested. Not an uberX ride. Then I'm being told that if I want to cancel the trip, that i have to cancel it because they will not cancel. They stated they cannot cancel but I talked to **** support and the organization does have the option to cancel the ride. But instead, because the organization refuses to cancel the ride and book the ride appropriately, I had to cancel the ride and that negatively affects my metrics with ****. This is not the first time I've encountered an issue with gogograndparent through **** not booking appropriately, just so they can get out of paying additional fees.

  

  Business Response

  Date: 04/10/2025

  Dear Driver,
  Thank you for taking the time to share this experience we truly appreciate it. Were sorry to hear about the inconvenience this caused, especially given how it impacted your **** metrics. Thats understandably frustrating.
  Weve forwarded your feedback to our upper management team so they can look into what happened and explore whether it's possible to support pet-specific ride requests on behalf of our customers in the future. While we do have a partnership with ****, there are some limitations to the ride types were currently able to book through our system. That said, your experience helps us identify areas where we can improve.
  Thank you again for bringing this to our attention and for the service you provide on the road. Well continue working toward better solutions for both drivers and riders.
  Warm regards,
  The GoGoGrandparent Team

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disabled and was interested **** grandparents services for transportation to appointments. I joined, chose a monthly membership and was charged $*****. I attempted to book a ride in advance for a Doctors appt. I was surprised that the choices were ************ making Go Go Grandparent a middle man. Out of curiosity I got an estimate from GG (nice feature) and then went straight to Lyft and booked the same exact ride, GG was $8.98 higher than going straight through Lyft. The manager I spoke to was very personable, professional, however wouldnt offer to refund the ***** even though I had only been a member for literally under 15 minutes. Great business idea guys, but maybe you should recruit top drivers to work directly for you, pay more than Lyft and ***** and youll have good, loyal drivers to help you reach your goals. BTW - the only explanation I received on GG being much higher priced than just going through Lyft directly, was there are surges that increase the ride farethe surge was on both the fares that I compared , GG was still much higher priced.Thank you *******

  

  Business Response

  Date: 04/07/2025

  Dear customer,
  
  Thank you for sharing your experience with us. Were genuinely sorry to hear that GoGoGrandparent wasnt the right fit for your needs, and we truly appreciate you taking the time to offer thoughtful feedback.
  
  GoGoGrandparent exists to make services like **** and Lyft more accessible to people who prefer not to useor dont owna smartphone. As noted on our website, we connect to third-party services like **** and ********, and include information about our membership pricing, concierge fee, and how our service works. We also have live operators available 24/7 to answer questions, provide ride estimates, or assist with anything else you may need.
  
  We're glad to hear the manager you spoke with was personable and professional. While were unable to offer a refund for your membership in this case, please know we take feedback seriously and will continue working to improve clarity wherever we can.
  
  If theres anything else we can do or if youd like to share more about your experience, youre always welcome to call us at **************.
  
  Warm regards,
  The GoGoGrandparent Team

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used them one time to go to church. The same day I went from a restaurant back home. They charged me three times. I confronted them and asked for a refund. A week or so later I told them to cancel my membership. Then yesterday I see they have charged me a membership fee for April. I called and told them to refund my membership fee. They put me on hold forever. I want a refund and no emails.

  

  Business Response

  Date: 04/04/2025

  Dear Mr. ********************* you for taking the time to share your concerns. We understand how important transparency and clarity are when it comes to billing and ride services, especially when trust is at the center of the experience.

  After carefully reviewing your account history, ride charges, and recent communications, here is a detailed summary of what we found:

  1. March Charges:
  - March 1: Membership charge of $16.99 for the monthly Basic Plan.
  - March 2: Two separate rides completed and charged one at $17.48 (11:41 AM) and another at $21.53 (4:20 PM).
  - March 7: One ride was charged at $17.43, which you disputed in your March 18 call.

  2. Dispute Review: During your March 18 call with our team, you stated you did not take a ride on March 7. Our operator began the dispute process during that call. Following our review, a refund of $17.43 was issued on March 20, which you should see reflected in your account.

  3. ************************ Your membership was renewed on April 1 for $16.99, as per our subscription policy. However, records show that your cancellation request was made on April 3, which was after the charge had already been processed.

  Please note, we sent both an automated phone call and an email reminder on March 29 to inform you that your plan would renew on April 1, providing an opportunity to cancel before renewal.

  We always aim to support our customers and take concerns seriously. Weve confirmed that your refund from the March 7 charge was processed, and we welcome a call to discuss any remaining questions about your membership or account. You can reach us at ************** and ask to speak with a supervisor directly.

  Thank you again for giving us the opportunity to review this with care. We hope this brings clarity to your concerns.

  Warm regards,
  The GoGoGrandparent Team

  Customer Answer

  Date: 04/05/2025

   
  Complaint: 23159187
  
  I am rejecting this response because:
  I asked to close my membership on the 29th of March. You went ahead and charged my card April 1st. I dont want anything to do with your company and I want my money returned. 
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/08/2025

  Dear Mr. ****************** you for your follow-up. We understand your frustration and appreciate the opportunity to clarify.
  After reviewing our phone records, we were unable to find any communication or request to cancel your membership on March 29. The first documented cancellation request was made on April 3, which was two days after the monthly renewal was processed on April 1 in accordance with your active subscription.
  As mentioned in our previous response, we sent both an automated phone call and an email on March 29 reminding you that your membership would renew on April 1. These reminders are designed to provide a clear opportunity to cancel before renewal if desired.
  We also want to reiterate that:
  - A full refund for the March 7 ride you disputed was issued on March 20.
  - Your account is now deactivated, and you will not receive any further charges.
  If you believe there was a miscommunication or if you have documentation of your attempt to cancel on March 29, we welcome you to contact us directly at ************** and ask to speak with a supervisor. Were happy to review any additional details with care.
  We appreciate your time and feedback, and wish you all the best.
  Warm regards,
  The GoGoGrandparent Team

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a retail store ************ in ********************* the past 12 months I have received 4 separate calls from different people, claiming that they have been charged, falsely for services that they didnt receive. As you can imagine that was very disturbing to me because we have been in business 25 years and didnt have any charges disputes! Upon questioning the callers as for the charges, I come to find out that the charges were made by a company named GO GO GRANDPARENT (a CA company per the information on their website. Not understanding how we would be connected to the charge upon further questioning the callers ALL informed me that my business phone number was listed with the charges . Needless to say once I explained to the callers that we are located in *************, which NON of the callers even knew about its existence (last caller was from AZ, another was from **, cant remember the others) and further explaining that we have NO relationship with the said charge or the company that is named on the charge, the callers were advised by me to call their ********** to file a dispute, and we parted ways with good understanding.More then once I have tried to reach out the GO GO GRANDPARENTS to ask to remove our phone number from the charge info, however Im not getting anywhere.filing complaint with the *** for possible fraud is an impossible process, I have tried.I have decided to reach out to BBB for help because according to the company site they are accredited with BBB, hoping you might have access to anyone with the company so this matter can be resolved.Bottom line, we run an incredibly well managed business with a great reputation and getting phone calls from upset customers about charges that we are not even connected to, dealing with distressed person, is obviously not something we want to have to deal with. Please kindly help us resolve this matter Sincerely

  

  Business Response

  Date: 04/03/2025

  Dear Ms. *********************** you for taking the time to share your concerns with the Better Business Bureau. We truly understand how distressing it must be to receive multiple calls from individuals mistakenly associating your business with charges they do not recognize. We appreciate the responsible and understanding way you've handled those interactions, and we want to assure you that weve taken your report seriously.
  
  After reviewing your complaint, we conducted a thorough internal investigation. We searched all our recordsincluding call logs, text message systems, and account historyfor any connection to the phone number you listed (ending in 3771), and we can confirm that we have never used this number. None of our customers are registered under it, and we do not have any outbound or inbound communications associated with it in our systems.
  
  To further ensure accuracy, we escalated this issue to our engineering team. They also confirmed that this number does not match any toll-free numbers we use for customer contact or marketing purposes, nor does it resemble any internal lines used by our operators. 
  
  We understand how frustrating it must be to receive calls from confused individuals regarding charges unrelated to your business. While we are not responsible for this issue, we certainly sympathize with the disruption it has caused. Its possible these individuals misread the information on their bank statements or dialed an incorrect number, thinking they were contacting us. If this continues to happen, please feel free to direct anyone calling in error to our official toll-free number: ****************, where we can assist them directly.
  
  Again, we truly respect the long-standing reputation of your business and hope this helps clear up the misunderstanding. Please dont hesitate to reach out if you need anything further from us.
  
  Warm regards,
   The GoGoGrandparent Team

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on march 16, 2025 i was told by this company that I needed to pay a fee of ***** per month and the company never picked up my father. I was let down and so was he. We needed this ride 4 x a month. So now, they will not give me my money back. I was informed that this company is not dependable and so I am afraid that they will not end the ride monthly membership fee. I had them blocked by my bank. This is a bogus company stealing from seniors and charging them for rides they don't show up for. We cannot continue to let people and businesses steal from senior citizens.

  

  Business Response

  Date: 04/01/2025

  Dear Customer,
  
  Thank you for sharing your concerns were truly sorry to hear that your experience didnt meet your expectations. Thats never what we want for any of our customers, especially when arranging something as important as transportation for a loved one.
  
  We took a close look at your account and can confirm that the registration was completed online on March 16, 2025. During that process, we provide clear information about our $16.99 monthly membership, including that the fee is nonrefundable once activated.
  
  It appears the ride you requested was declined due to surge pricing from the provider. We understand how disappointing that can be, especially during a time of need. Although we dont control the fares, we do our best to help customers navigate pricing and provide options when available.
  
  Were committed to improving every step of our service and appreciate your feedback.
  
  Warm regards,
  The GoGoGrandparent Team

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Be very careful of Gogograndparent. On 2/4/25, we were told the membership fee was $29.99 but never told it was per month. We assumed yearly: "There is a $29.99 membership" we were told on the phone. We went to cancel the membership a week later when we read their brochure and discovered it was a recurring fee. On this call, we were told that, because of our circumstances (i.e. not living where we first joined and not needing the service where we live) that we would receive a refund. Instead of a refund, we were charged $29.99 for the following month! Another call to them on 3/26/25 (when we received the credit card statement and saw the additional charge) produced a nasty 'supervisor' who kept saying 'We have a no refund policy'. This supervisor told us that we had received received a notice that a charge was forthcoming but we received no such notice. We got nowhere with them. I would like to be sure our membership is cancelled and would like a refund of $59.98 for the two months we were charged.

  

  Business Response

  Date: 03/27/2025

  Dear Customer,
  Thank you for bringing this to our attention.
  We reviewed the call you had with our team on February 4th and confirmed that while the $29.99 membership fee was mentioned, the operator did not specify that it was a monthly charge. We understand how that could lead to confusion, and we apologize for that oversight.
  That said, the $29.99 membership fee was explained during the registration call, and your initial charge was valid. The second charge, however, occurred the following month, and given the circumstances, **** issued a refund for that payment. Your membership has been canceled, and no further charges will occur.
  Were also following up with the operator involved to ensure additional training is provided, especially around clearly explaining recurring charges moving forward.
  We appreciate your feedback and hope this resolution helps bring the matter to a close.
  Warm regards,
  The GoGoGrandparent Team

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***********