Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been purchasing the Birdies ******** shoes since 2020 and always purchase a size 10. I recently purchased order ******** for $139.10 and the order was marked as final sale. I purchased two ****** ******** shoes in black and beige, both size 10. As I have been a loyal customer since 2020, I was confident in the final sale purchase since I know I have always been the same size (size 10).However, when I received the new shoes, although they were marked as a size 10, they were more than a shoe size too big and falling off my foot. I currently own a pair of the same Birdies ******** shoe in a size 10 and I used it to compare to the new shoes I received (photos attached).You can clearly see the new shoe is a completely different sizing, although both shoes are marked as size 10 they are completely different lengths. My current shoe on the right is very worn out and in theory, would even be stretched out, but they fit me perfectly and the new shoe is much larger. The same issue applies to the beige shoe.The new shoes are clearly a manufacturing defect. They are a larger size (possibly a size 11 or 12) that are incorrectly marked as a size 10. I should not be responsible for their manufacturing mistakes or that their sizing is inconsistent. When I ordered a size 10, I expected to receive a size 10 (the same shoe I currently have, also a size 10) not a shoe that is a size 11 labeled as a size 10. These shoes are defective unwearable to **** reach out to Birdies multiple times via email to express my concerns with the order, listing the same details and photos provided here. I sent emails to ******************************* and also texted ************.They were uncooperative and kept giving me a generic response that it was final sale and nothing could be done, without even acknowledging the shoes were defective. I would like to request a refund or even an exchange to a smaller size. I can return the shoes to them - they are still in the box and unworn.

• Initial Complaint

  Date:03/26/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of shoes from Birdies Inc on February 17, 2025. The shoes were expected to be delivered by Friday, March 8. Every day since, March 11, the tracking stated the shoes were expected to be delivered by the end of the day. Then on March 12, the tracking stated package was damaged, return to sender. This showed the status as being routed back to **********, *****. I reached out to Birdies to inquire and they original told me I could not get a refund due to the sell being final. I told them the package never was delivered as promised and therefore, I expected a full refund. As of today, and after several emails back and forth, Birdies has yet to resolve this issue. I would like assistance in receiving a refund in the full amount due to not receiving the item I ordered. They refuse to offer any assistance with this matter. Thanks,******** *******

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having the worst customer experience with ********************** I have ever had with online shopping. An order was supposed to be delivered nearly twenty days ago and was returned by *** for damage. I have not received a replacement or a refund. My order was supposed to be delivered Feb 20. According to the records associated with my tracking #, my package was damaged during shipping and returned. Birdies never contacted me about my order after it was returned to them. I discovered the status after my package never arrived and I checked the *** tracking updates. After a week of trying to contact Birdies, and three emails later, they finally responded. Confirming they received the package and noting its damage, they still hadnt replaced the item. I said, yes! I would very much like to receive what I have paid for and please expedite the shipping at no cost. They confirmed would but I never heard back from them regarding a new tracking number. That was last week. This morning I reached out for an update. They had no record of this conversation and asked for proof of my order. I sent screen shots. Then THREE TIMES they emailed me responses saying they still could not locate my order info and asked for the same info I had already provided. Finally, after I copied and pasted a mile of email exchanges, they agreed to issue a refund. But heres the thing! They never responded after I confirmed how I would like the refund issued, in fact they stopped responding at all. And the refund still hasnt been issued.

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/31/25 Purchased two pairs of shoes during their annual ******* indication on the website the products were reduced due to damages.Arrived 2/6/******** right shoe displays a major manufacturing fault. Its sewn completely flat (like a ballerina shoe). When the light hits it, it makes the velvet appear damaged. 100% manufacturing.Latte shoe in signature box but signature packing missing. Right is considerably wider than the left. May have been stretched out & returned. Or another manufacturing fault. Contacted the company via website form. Asked to exchange the black shoe for the same one. Advised if they could ship the latte shoe quickly then an exchange would be preferable. If not, I would need a refund on those as I had an event coming up in a couple of ************ form does not allow photograph attachments. I stated I could provide them.Same day also attempted live chat & direct call. Tried for 11 days to make contact. Still received no human *********** most recent attempts stated, if I didnt hear back within two business days. I was contacting the BBB. Still complete silence. Dates and times I have attempted communication: Emails: 2/6/25 & 2/13/25 - Each time I received an automated response that I will get a reply in two business days.Called directly: 2/6/25 - Recorded message says no live person is available through this method. Directs me to do a return using their automated service. When I try it says not ************* chat: 2/6/25, 2/9/24, 2/12/25, 2/13/25 - Automated reply We thank you for reaching out to our team! We have limited team members available to assist today so wait times for a live agent may be longer. But rest assured we will get to your inquiry asap! I waited for over an hour each time. Status never changes.Text: 2/13/25 - Same automated message as live chat. Instagram message 2/13/25 - Still remains unopened

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Birdies and received the shoes on Friday, January 31, 2025. Upon trying them on, I realized they were too large. I had used Birdies online sizer tool to determine the correct size before ordering.Immediately after receiving the shoes, I contacted Birdies via email requesting an exchange, not a return. A customer service representative responded stating that I could not return the shoes. I clarified that I was not requesting a returnonly an exchange due to sizing issues.I pointed out that their return policy is misleading as it only states that items marked as final sale are not eligible for returns. It does not mention exchanges being prohibited. Had I known this, I would have never made the purchase. I expressed that this lack of clarity in their policy is unethical.The representative acknowledged my concerns and said they would consider an exception and get back to me. As of today, February 4, 2025, I have received no further response despite follow-up emails.Additionally, instead of offering a proper solution, Birdies sent me a link to resell the shoes on Poshmark, which I find unethical and not an appropriate resolution to my request.I also informed the company that if the matter remained unresolved, I would file a complaint with the Better Business Bureau and contact my credit card company for further action.Desired Resolution:I am requesting an exchange for the correct shoe size or a suitable resolution in line with ethical business practices.I would appreciate a prompt response to this matter.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a pair of shoes in November, they were the wrong size and company gave me the option to exchange for another size and said they would process the order once they received confirmation of return. The return was processed on 12.9.24 and I never received the shoes. I checked with them beginning 12.27.24 and was finally told on January 2nd there was an inventory problem and I would be refunded. Despite numerous chats, emails, etc. I have spent hours trying to resolve - I even tried to call their only store and was told they would slack the customer service team. I do not have my money and there is no way to speak with anyone. Total amount due to me is $157.95. If you search the there are many similar complaints about this company.

• Initial Complaint

  Date:01/15/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed on 11/29/24 for a total of $487.86 and I opted for their Green shipping protection.I returned shoes and meticulously packed them up as instructed. I only tried them on and placed them back in their box like they shipped to me. It was dropped off at ***** as instructed by their return email. I used their QR code and ***** generated a shipping label Birdies provided. This was on 12/20/24.I am owed a refund of $358.62. I had not heard from Birdies about my refund so on 1/4/25 I contacted them. They gave me an unhelpful response. I contacted again today 1/15 and still not helpful responses. Same nonsense. They dont seem to actually be escalating. I originally paid for the shipping protection and did everything as instructed for returns. This company seems to scam consumers out of returns and support does not do anything to actually help or escalate.

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 pair of shoes online on 11/29/2024. My card was charged $210.73 on 11/30/2024. Shoes arrived on or about December 5, 2024. They were too big so I initiated a return/exchange. One pair, valued at $86.73 (with shipping) was a successful exchange. The merchant did not have the second pair available in the size I need so I asked for a refund instead. I took both pair of shoes for return, in one box, to ***** after my return(s) were authorized on December 6, 2024. I had two return authorizations and ***** opted to create one label for the box for a return to a Birdie's warehouse in *********. A few days later, I received one pair of shoes in the right size so that exchange was complete. I did not get the $124 refund due for the second pair. Checking the ***** tracking number, I found the package stopped moving on December 18. Online ***** instructions suggest filing a claim for the package which is apparently lost. Birdies paid for shipping so they will need to file the claim. I have repeatedly emailed and called about the refund both before and after I discovered the package had stopped moving but have received only automated responses. On January 9, 2025, I received an email stating that a refund had been issued. I checked my credit card online. The $124 refund was pending. Two days later, the refund disappeared. Birdies apparently cancelled the refund. I do not have the shoes or the money.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased shoes on November 19th, 2024 order#********. They did not fit and sent in a request for refund. Birdies approved on November 23rd, 2024 and sent a return label. I placed the return into the mail on November 30th. On December 16th, 27th, 26th and January 2nd, 3rd, 6th and 7th I have reached out for status on the return and have been given the same message that "the return is in process" and given a tracking number that does not work. Tracking# ********************. For the past multiple email request for update, I have gotten an automated response with no timeline on my return. I reached out to the text to chat and they do not return text, the chat online also does not function. I messaged on Instagram with no response. I comment on Instagram and my comments are deleted. I looked around on reddit for reviews and see a lot of the same issue. This feels like a scam to me and I really just want my money back for the merchandise that I returned with the return label that they sent me.

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have been trying to have this issue resolved since June 23 2024.Order ******** was not delivered on Tuesday, June 18. We were home at that time and there was no package, I checked almost immediately as I was super excited.The next day we checked with neighbours, no one saw the package and no other people are living here. This is a private residence. June 23-I sent an email via the Birdies website, stating the above issue and received an auto-response, but soon after I received a reply back from ********************************* no name was provided ) The response included that the issue was escalated for further investigation and that they would get back to me ASAP. and to check with family and neighbours.June 24-I replied ..we did check with neighboursin case it ended up at their house by accident- there are no other family members".June 28-Requested an update and received an auto-response July 10-Requested an update and received an auto-response July 19-Requested an update and received an auto-response July 30 -Requested another update and received an auto-response, and then a message from ***** at ******************************* to check with neighbours and family, and to confirm the shipping address, and then once I reply back they will have further action. Aug 4 -I responded that I had already checked when I opened the initial issue and confirmed the address as *********************************************************************************************************************** Aug 4 -*****'s response was To assist you better, we've escalated this to our team for further investigation. They'll review the delivery details and work on finding a solution for you as quickly as possible August 13 -No communication or resolution. Aug 16 -online chat- I was on "hold" for 8 hoursAug 18 -Sent an email requesting an update and received an auto-response Aug 21 -Sent an email requesting an update and received an auto-response Aug 22 -sent an email requesting an update and received an auto-response Thank you