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Business Profile

Shuttle Bus

Mozio Inc,

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shuttle Bus.

Complaints

This profile includes complaints for Mozio Inc,'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mozio Inc, has 2 locations, listed below.

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    • Mozio Inc,

      139 Townsend St Ste 150 San Francisco, CA 94107-1935

    • Mozio Inc,

      44 Tehama St San Francisco, CA 94105-3110

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 24th, we were scheduled to be picked up at *********** with Mozio. We were traveling to ***. Have travelled with them before with no issues. I was in touch with our driver prior to flight from *******, upon arrival of plane in *** and after luggage was picked up. Long story short, after 50 minutes of texting and waiting, driver NEVER showed up and we were forced to take taxi to *********. Driver was totally ignorant of airport layout. Sent numerous texts, pictures of Baggage Claim entrance and suffered through phone call in which I could not understand a single spoken word. This guy even admitted and sent pics, at one point, to being upstairs at ********* for Avianca instead of American. Bottom line I cancelled with Driver, Company and was still charged $129 for drivers time. Want my money back. Im not paying for an ignorant drivers tour of *************.

    • Initial Complaint

      Date:01/25/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company Mozio is one of worse company to attempt to operate as a ride provider, customer service is terrible, the people that work there are incompetent, from upper management to the customer service team. Use ********************** at your owe risk.

    • Initial Complaint

      Date:01/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You'll be traveling From: ******** - ****************** level 0 ********** *****, **********, ***** To: MLA With: ************* At the agreed pickup time. If you still haven't received a pickup time, please call the provider: ************* On: Sunday, December 17 2023 Your Reservation Number: MOZIO-19391406 Flight Details:You're flying from MLA on ******* flight #**** arriving from ******** - ****************** level *******************************************************************, scheduled to take off at 09:50 AM on Sunday, December 17 2023.Transfer har ikke afhentet os og krte bare forbi os mens vi stod ved vejen.Receptionisten ***** fra vores ******** har ringet til jer hvor blev sagt at vi ikke var foran hotellet som passer ikke da vi har vidner til det.Vi blev ndt til at bestille taxa for at n vores fly.

    • Initial Complaint

      Date:12/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I scheduled a trip to meet friends in ****** to celebrate their birthdays 11/29/23-12/3/23 through ****** Airlines Packages, trip #***-362-585-16. While scheduling the trip I requested private ground transportation from and to the airport during my stay.****** used Mozio to coordinate/ facilitate the ground transportation. Mozio utilized a third party ELife Limos to provide the services.When we arrived we were to be greeted by a driver with a sign. Which was not there to pick us up. I had to call and at that time they had find a driver which took about 45mins to pick us up to start our trip. Once picked up the driver had no idea where we were going and asked if we GPS or could ****** the address. We did make it after several pullovers a ****** search. 12/3/23 day to return, because of the issue encountered during arrival I decided to call early (**** pickup time ****) to confirm pickup time and location. As I expected they had the wrong location. The representative stated the location they had was 2hrs away and they had to find another driver and would call to confirm. He also stated they were at the mercy of the drivers to make it happen. I never received a confirmation call. I even called ****** to assist and they stated it was on Mozio and there was nothing they could do to assist even with my flight scheduled to leave.So, after hours of back and fourth with all parties there was no resolve/confirmation. at **** I went to the hotel clerk and requested car service to the airport and decided to seek resolution state side.Since Ive returned, Ive reached out to Mozio only for them to say sorry the driver proved they were there and I was a no show but, no one ever confirmed with me and I had to get to airport.

    • Initial Complaint

      Date:05/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a reservation for ground transportation service vis Mozio.com in ******, ******.I paid $787.21 for the transportation and the itinerary was as below;Itinerary:Confirmation Number: ******* Pickup Instructions: Please be ready 15 minutes before your scheduled pick-up time. The driver will be waiting for you in front of your hotel or residency Pickup From: **********************************************, Carretera ***** - *****, ******, ********************, ****** At: Friday, January 27 2023 - 09:00 AM Dropoff At: *************************, ****** - ********, Zona Hotelera Tulum, 307, ***************************, ****** Return Itinerary:Return Confirmation Number: ******* Return Pickup Instructions: Please be ready 15 minutes before your scheduled pick-up time. The driver will be waiting for you in front of your hotel or residency Pickup From: *************************, ****** - ********, Zona Hotelera Tulum, 307, *****, ********************, ****** At: Friday, January 27 2023 - 11:45 AM Dropoff At:**********************************************, Carretera ***** - *****, ******, ********************, ****** Provider: ********** Phone Number: ************ Email: **************** Vehicle Type: *************** problem was that they displayed prices in a way that was very easy for consumers to misunderstand on the website. Even though I made the booking on their ******* website while I was staying in ******, they did not clearly indicate whether the price was ******* pesos or us dollars by using the same symbol of $. It was an unreasonable pricing for a customer to pay $787.21 in ** dollars for a very short-distance trip. I believed it was in ******* Pesos and discovered it was not. I tried to cancel the trip due to the unreasonably high price and rainy day, but there was no way to cancel the trip by their policy. Furthermore, the transportation never arrived at the hotel. Even though I ended up not taking the ride and they did not provide transportation services, they still charged the fee. I contacted customer service, but there was no response for about two weeks. I filed a credit card dispute (was unsuccessful), then contacted me. However, they still did not answer my question nor provide any solution without further response. The way they communicated with me as a customer was very poor, and they did not take proper responsibility for the services that they sold but were undelivered after connecting me to the local carrier and getting paid.I want to be paid back the whole or even partial amount they unreasonably charged me, also improve the way that they display currency on the website, and take a more responsible way of communication with customers.

    • Initial Complaint

      Date:04/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booked a private transfer from ***** airport to my hotel. They were supposed to meet by baggage claim which they didn't. After 30 minutes on and off the phone I was told to go to uber pickup area which was a block away. So I paid $70 to be irritated and have a glorified uber pick me up. Shameful and could have got a cab right next to baggage claim for $27

    • Initial Complaint

      Date:12/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on Friday 25th January 2019 i made a booking for Super shuttle bus service on the Airportshuttles.com website further to numerous recommendations by the Holiday inn staff at ****************************************************** Hotel for . Upon booking my flight i requested to be picked up from my hotel ****************************************************** to JFK Terminal 4 to board my flight to ***. Pickup was for *****pm and booking confirmation confirmed that arrival at *** would be at ****pm allowing me two hours almost to catch my flight. My bus driver ******* (Bus 881) arrived on time at *****, however failed to reach my destination until 240pm, my flight had commenced boarding at this point and Delta would not allow me to check in. Delta/Virgin were only able to get me on a flight the following day at 459pm for an additional $347.00 plus my hotel stay of $180.00 whats disappointing is that the booking platform that is used to book this service clearly stated that my arrival time would be ****pm, upon raising this with "Super shuttle" directly i was informed that this transit time is a ****** estimation which to me seems absolutely ludicrous and a way to completely dismiss that its your fault as a company. i have done further research on this company and feel this matter needs to be escalated in the highest form, the company is required a complete investigation as im sure as heck not the only one and wont be the last.

      Business Response

      Date: 02/28/2019

      To Whom It May *******************

                     

      Thank you for providing the information pertaining to complaint #******** for ******* Parmar and allowing us the opportunity to research the complaint.  This reservation was booked through a 3rd party booking company named Mozio. We have previously informed Mozio of their booking error concerning this reservation and have previously instructed Mozio to reach out to their customer to resolve any all issues that did arise from their booking system regarding this reservation.

      Sincerely,

       

      Customer Care

       

      Customer Answer

      Date: 03/03/2019

      I have attempted to resolve this with mozio the third party company before contacting BBB. There response was to contact the shuttle company! There is completely unacceptable I want to take ownership of this issue and refund my money for the inconvenience, the extra money I had to subsequently pay due to missing my flights and an extra night of accomodation. I demand this be resolved and and the money returned to me immediately. 

      Business Response

      Date: 04/02/2019

      Hello,

       

      This case is a booking error with the company Mozio, which is one of our 3rd party booking companies.  We have informed the customer and have informed **************** that this situation will not be handled by SuperShuttle as it is Mozios booking system.

       

      Please forward this case to the correct company.

       

       

      Sincerely,

       

       

      ************ | CUSTOMER CARE CASE MANAGER LEAD

      Fax: **************

      SuperShuttle | ExecuCar

      Business Response

      Date: 12/28/2022

      We're deeply sorry for the inconveniences you experienced during your ride. Unfortunately, a refund will not be possible. The nature of your reservation (a shared service) means that the arrival time at the airport is estimate and may vary depending on the stops needed before dropping you off. Other factors such as traffic must be taken into account. Unfortunately, an earlier pickup time or a private service should have been selected by yourself at the time you made your booking to avoid this from happening. 

    • Initial Complaint

      Date:09/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have waited for my driver for an hour when the driver should have been there when my plane landed. I could not reach the driver, so I called Mozio(international call) and had to wait a long time to get my answer. Then I had to call ***** because apparently the dispatch company is based in *****, when finally I got the phone call from the pick up service in *****. The caller finally confessed that they had sent a ******* person to pick me up. The staff at ************** can vouch for me that I took an initiative to have them call the driver via public announcement. Finally, an hour later, he showed up. I have been talking with the customer service and they have been very professional. However, the compensation was only 20%.

      Business Response

      Date: 09/12/2022

      We are deeply sorry for the inconveniences you experienced. Nevertheless, a service was provided to you in spite of the delays and must be paid. This is why a full refund of your reservation will not be granted. We understand the long wait was not part of the expected experience and we apologize for that. 

      Customer Answer

      Date: 09/12/2022

       
      Complaint: 18007226

      I am rejecting this response because: the wait was over an hour plus the international call that was made in order  to find my driver.

      Sincerely,

      ***************************

      Business Response

      Date: 09/13/2022

      Dear ****,

      We understand your disagreement and respect your stance. Nevertheless, your having waited for longer than expected does not entitle you to have received a service without paying for it. We apologize for the inconveniences but the service you were provided must be paid.

      Customer Answer

      Date: 09/13/2022

       
      Complaint: 18007226

      I am rejecting this response because:

       

      1. If the driver was at the designated pick up spot by **** p.m., that would not have been a problem. The free wait for one hour should not apply for a passenger TO WAIT FOR A DRIVER for one hour.

      2. The driver was NOT reachable at all! and the constant lies from the call center that he was 3 minutes away for AN HOUR!

       

      Do you genuinely think that this is a good customer service practice? I understand one must pay for one service but if the service is not up to satisfactory, one deserves a compensation.



      Sincerely,

      ***************************

    • Initial Complaint

      Date:05/27/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PAID for **** services from airport to Hotel and the service never showed up. Made multiple calls for pickup and one person said they would arrive in 5 minutes. When the driver never showed up I called back and was told my pickup was cancelled and no one could tell me who cancelled my pickup. Called multiple numbers from the text message I had received at 1:53am and no answer. Hours later an unknown number called and asked if I was still at the airport. We had to catch a cab to the Hotel.Confirmation Number: ******* Meet and greet: the driver will meet you in the arrivals hall holding a sign with your name. For curbside pickup, please make sure you have your phone turned on and the roaming activated. The driver will contact you to arrange the pickup details On: Friday, May 27 2022

      Business Response

      Date: 05/30/2022

      Bookings have been refunded as the local provider has not given us any explanation as to why the services were not provided.

      Customer Answer

      Date: 05/30/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Because I let them know that my financial institute had my back on protecting me from scammers.

      Sincerely,

      *****************************

    Mozio Inc, is NOT a BBB Accredited Business.

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