ComplaintsforCoffee Meets Bagel
Social Media Marketing
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Complaint Details
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Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Joined Coffee Meets Bagel online dating site on May 28, 2024. It tells you how much 2 different plans are, but not what they include. It tells you how much it is monthly, yet charges you for a whole year. I signed up for the Premium plan at $13 per month.It tells you that you can cancel at any time, but it won't give any kind of refund, "except in certain jurisdictions". Doesn't tell what the jurisdictions are. No one answers the phone number online for customer service. Goes straight to voice mail. It doesn't explain what boosting is, or that you will have to pay additional money on "beans", whatever they are - it doesn't tell you. They made me pay for beans to like someone back after a week. It didn't look like it went through, so I did it again. $1.99 twice. It says at the top of my screen "Unlimited Suggestions", and yet there are 0 suggestions there! It matches people based solely on a few characteristics or values that it lets you put down, like 5 or 8. It doesn't tell you what the number next to your profile picture means, that keeps changing. It totally misleads the person and doesn't tell you that there are no refunds, just that you can cancel at any time, implying you will only pay for the month(s) that you've used. I would like a refund for the remaining 11 months that I paid for. I've only been on this app for a week and a half. Thank you very much.Initial Complaint
03/21/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Coffee Meets Bagels illegally continued billed my App Store account over $1700 (and possibly more based on statements) for fake user accounts, catfishing, personal imitation, phishing, and other illegal activities. All CMB said was to file a police report and request refund from App Store, but ***** is refusing to do anything about the dispute nor send documents justifying the charges. Due to the fraud nature of the situation, CMB arbitration clause does not apply because I did not authorize nor agree to any contract, and I have initiated a small claim lawsuit to recover the unauthorized billing with justification that the transactions were erroneous without my authorization for fake CMB services.Initial Complaint
09/01/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought CMB premium service, it was under my expectations and different from their promise (i.g., One feature of premium is to boost me. When I registered the service, I got 17 likes for two days, then I subscribed to the premium service and clicked boost me, I got two or three new likes. I do not think they really boosted me.). so I canceled it within 7 days by deleting my CMB account. I asked them to refund my money for these reasons. Then they replied that they boosted me but many people just skipped me. So I asked them to provide all my history data to prove that, then they asked for my sensitive information using an excuse of user privacy, so I asked them to provide proof that you have the right to ask for my private data and can protect my private data. But they just claim they have the right and capacity without any proof.Initial Complaint
03/20/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Back in late of 2022, my account on CMB was deactivated for no reason. I emailed the company (more than once) recently and didn't receive anything. I would appreciate it if my account got reactivated. Their email is ********************************** or ****************************************************************************************Initial Complaint
03/18/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I am traveling in *********, I tried to use my ********** phone number to register CMB with my gmail. But I could not receive the verification code. Then I tried to login with my ******** and ********** number and gmail, failed again & gain. then CMB froze my number, email and ********* I guess my phone number was registered by the previous owner or there is something wrong with their registration system. Then I sent them an email requesting them to delete my phone number, email, and ******** information. They refused. They force me to upload my face biometric information to them to verify it is me. It is ridiculous, they did not have my personal information before, how can they verify it is me using my face information? They ************ user's information illegally. It should be CMB who should be responsible for their system's problem, rather than me. and my number and email, ******** information are my private information, I have the right to ask them to delete my personal information.Initial Complaint
02/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
I was trying to log in coffee meets bagel (CMB) app using my ******** account (the way I usually do, ********************* which works well), but I cannot log in any more, always saying my account cannot be validated. I have contacted CMB several times, but I only got automatic reply, I have tried all the options they gave, but I still cannot log in. Finally 6days later I got a "human" reply , but it was the same as automatic reply. I wrote to them again but they never replied any more. I have tons of "beans", the "currency" on their app to use, but I cannot use my account. I need them to fix this issue.Initial Complaint
05/25/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Tues May 24th 2022. I joined Coffee meets bagel. My profile was approved, I received an email. I purchased a 1 month membership total $37.00. On Wed May 25th 2022 my profile was completely erased & deleted. I received no explanation why ? I want BBB to resolve this issue. I sent 3 emails to Coffee meets bagel. My profile was approved by the company. My photos were approved by the company. Coffee meets bagel charged My debit card $37.00 & after receiving payment ERASED/DELETED MY PROFILE. ??Initial Complaint
05/05/2022
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
Hi,I had a premium membership account on Coffee Meets Bagel dating site. I had come across a profile who was already married before and his spouse harasses any girl the person talks to. I brought this issue to CMBs attention. They kept telling me lies. The profile I was referring to started sharing my number as his own with the matches and it caused me severe mental torture. I kept following up with CMB almost everyday. They said they have banned this account but the account was active. Later they said that they are reviewing it internally and kept saying it for 2 weeks. Meanwhile, this person shared my number with over ************************************** After giving all the required proof, CMB did not take any action against it. CMB claims to be too safe site but this is just hypocrisy and its not at all safe for users. Approx. 80% profiles are fake and they claim to have educated authentic users. This business is faking everything. I had to delete my account finally. I lost my money on the premium membership.Initial Complaint
04/10/2022
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I accidentally deleted my profile when I meant to put it on pause. So, I tried to create a new one and wasn't able to access it. They asked me to verify who I was with a photo and I sent one, where I had.facial hair at the time. They said I failed the verification process despite my being me. I want to be reinstated as I have not knowingly done anything wrong.Initial Complaint
02/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Hello, Ive been a member of coffee meets bagel for a while. Before I start off, its unfortunate that I was blocked for no reason. I am an outstanding citizen. A nurse practitioner and also a registered nurse who was in the trenches fighting the battle with Covid during the surge, due to the pandemic and crazy work schedule I joined coffee meets bagel. A year ago I rejoined CMB and my account was flagged. I sent all the necessary information and my account was reinstated. I met several men and finally dated a man ( cardiologist) on coffee meets bagel for about 3-4 months. I deleted my account while dating this man but unfortunately things didnt work out. I decided to join again because of the success I had received in the past. I joined again and a few hours later I was informed my account was blocked. I sent a message to customer service with my picture and 3 fingers up and my account was still blocked with no explanation. I read all the terms and condition and I didnt violate any of them. Its very unfortunate that you black legitimate account and keep all the spam accounts on there. Im real and even have serval pictures and no one has ever complained about me so I dont understand why my account was blocked and customer service didnt even listen to my complaints.
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Customer Complaints Summary
36 total complaints in the last 3 years.
18 complaints closed in the last 12 months.