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Business Profile

Social Media Marketing

Coffee Meets Bagel

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Coffee Meets Bagel's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coffee Meets Bagel has 3 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 29 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I have not violated any of Coffee Meets Bagel's Community Guidelines and our Terms of Service. I believe my account was wrongfully frozen. I'm a long-time, verified Coffee Meets Bagel (***) user, since 2015 as they can check in their records ************************* I recommended *** to many of my friends and helped it grow into what it is today. I've subscribed to ***'s premium services in the past. I am a real, genuine, verified person. I would like for *** to restore my account and also send emails to my matches noting that my account was incorrectly frozen. This has caused unnecessary stress for me and I hope for an expeditious restoration of my account. I will consider taking legal action over this instance of subjectivity, bigotry, discriminatory behavior and bias if my account is not reinstated promptly. Ive read about wrongful Bans that are ridden with Coffee Meets Bagels systems and policies and this is unacceptable to lawful and respectful users who seemingly fall into this bucket at an automatic and extreme rate. I have spent hundreds of dollars on their service on the *** platform. This is unacceptable and appropriate actions will be taken against ***.I very much appreciate your help in this matter and hope to hear from you soon. Many thanks in advance.Kind regards,**** ***

      Customer Answer

      Date: 03/11/2025

      March 11, 2025

    • Initial Complaint

      Date:02/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keeping in mind my CONSTITUTIONAL AND GENDER RIGHTS AS A FEMALE, I'm writing the following appeal.Hi, I was banned from Coffee meets Bagel in January, 2025, I tried to access the app but I couldn't as the message said i was banned. I tried to appeal with hinge and I got response, "Our team has reviewed your appeal request and confirmed that you are in violation of our Terms of Service and our Community Guidelines. Therefore your account will remain banned. This decision is informed and final and subsequent appeals will not be considered." I'm uncertain about the specific reasons for my removal and which community guidelines I may have unknowingly violated. It seems that the actions taken against my account did not provide an opportunity for me to defend myself or gain insights into any potential mistakes. Despite my attempts to understand the rationale behind this decision, I have not received any adequate explanation from your team regarding the circumstances surrounding the ban. As a responsible and compliant user of your platform,I have always adhered to the platform's rules and guidelines, and as such, I find the suspension of my account to be both unwarranted and detrimental to both my CONSTITUTIONAL AND GENDER RIGHTS being a ********* light of the above, I respectfully request that my account be reinstated immediately. Should this matter not be resolved promptly and fairly, I am prepared to pursue legal action to safeguard my rights and interests. Please consider this letter a formal notice that I will seek further legal recourse if my account is not reinstated within 2 days from the date of this correspondence.I kindly request a reconsideration of my removal, with the hope of being reinstated on the platform. I genuinely enjoyed using CMB to connect with new people and explore meaningful connections, and I would appreciate the opportunity to continue doing so. Thank you for your time and consideration.

    • Initial Complaint

      Date:12/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Email was used to sign up to a dating site against my will on Thu, Nov 28 2024. The profile was approved without email verification. I made communication with the company on the same day Thu, Nov 28 2024 to ask if an account was created with my email ******************** and if it was it needs to be deleted immediately as I did not create it. The company Coffee Meets Bagel says email verification is not in place to prevent fraudulent sign **** At this time I also started to receive multiple marketing emails even after it was requested that my details and information was removed form their system.The company stated that they have banned the account associated with my email to ensure it cant be accessed. I have responded again on Sat, Nov 30, 2:46PM to company support as I was still receiving marking emails. This is even after they alleged that the company has already removed my email address from their marketing email list. I was also assured that I will no longer be receiving emails from them. However, this is not the case as I have received another marketing email on Sat, Nov 30, 9:28PM hours after they claim to have removed my information. Trying to follow the "Unsubsribe" link the in marketing email only results in an "Could not unsubscribe. Please try again" error.I require all my information associated with this company destroyed from all their computer systems. I require no contact from this company written, electronic, or otherwise other than that which pertains to this complaint.

    • Initial Complaint

      Date:08/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was shocked to discover that my account was suddenly frozen. I have submitted my identification documents, but the verification is still pending even after two days. I did not hear back from Coffee Meets Bagel Support. I would like to seek assistance to restore access. Thank you.

    • Initial Complaint

      Date:06/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Joined Coffee Meets Bagel online dating site on May 28, 2024. It tells you how much 2 different plans are, but not what they include. It tells you how much it is monthly, yet charges you for a whole year. I signed up for the Premium plan at $13 per month.It tells you that you can cancel at any time, but it won't give any kind of refund, "except in certain jurisdictions". Doesn't tell what the jurisdictions are. No one answers the phone number online for customer service. Goes straight to voice mail. It doesn't explain what boosting is, or that you will have to pay additional money on "beans", whatever they are - it doesn't tell you. They made me pay for beans to like someone back after a week. It didn't look like it went through, so I did it again. $1.99 twice. It says at the top of my screen "Unlimited Suggestions", and yet there are 0 suggestions there! It matches people based solely on a few characteristics or values that it lets you put down, like 5 or 8. It doesn't tell you what the number next to your profile picture means, that keeps changing. It totally misleads the person and doesn't tell you that there are no refunds, just that you can cancel at any time, implying you will only pay for the month(s) that you've used. I would like a refund for the remaining 11 months that I paid for. I've only been on this app for a week and a half. Thank you very much.

    • Initial Complaint

      Date:03/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coffee Meets Bagels illegally continued billed my App Store account over $1700 (and possibly more based on statements) for fake user accounts, catfishing, personal imitation, phishing, and other illegal activities. All CMB said was to file a police report and request refund from App Store, but ***** is refusing to do anything about the dispute nor send documents justifying the charges. Due to the fraud nature of the situation, CMB arbitration clause does not apply because I did not authorize nor agree to any contract, and I have initiated a small claim lawsuit to recover the unauthorized billing with justification that the transactions were erroneous without my authorization for fake CMB services.

    • Initial Complaint

      Date:09/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought CMB premium service, it was under my expectations and different from their promise (i.g., One feature of premium is to boost me. When I registered the service, I got 17 likes for two days, then I subscribed to the premium service and clicked boost me, I got two or three new likes. I do not think they really boosted me.). so I canceled it within 7 days by deleting my CMB account. I asked them to refund my money for these reasons. Then they replied that they boosted me but many people just skipped me. So I asked them to provide all my history data to prove that, then they asked for my sensitive information using an excuse of user privacy, so I asked them to provide proof that you have the right to ask for my private data and can protect my private data. But they just claim they have the right and capacity without any proof.

    • Initial Complaint

      Date:03/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in late of 2022, my account on CMB was deactivated for no reason. I emailed the company (more than once) recently and didn't receive anything. I would appreciate it if my account got reactivated. Their email is ********************************** or ****************************************************************************************

    • Initial Complaint

      Date:03/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am traveling in *********, I tried to use my ********** phone number to register CMB with my gmail. But I could not receive the verification code. Then I tried to login with my ******** and ********** number and gmail, failed again & gain. then CMB froze my number, email and ********* I guess my phone number was registered by the previous owner or there is something wrong with their registration system. Then I sent them an email requesting them to delete my phone number, email, and ******** information. They refused. They force me to upload my face biometric information to them to verify it is me. It is ridiculous, they did not have my personal information before, how can they verify it is me using my face information? They ************ user's information illegally. It should be CMB who should be responsible for their system's problem, rather than me. and my number and email, ******** information are my private information, I have the right to ask them to delete my personal information.

    • Initial Complaint

      Date:02/16/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to log in coffee meets bagel (CMB) app using my ******** account (the way I usually do, ********************* which works well), but I cannot log in any more, always saying my account cannot be validated. I have contacted CMB several times, but I only got automatic reply, I have tried all the options they gave, but I still cannot log in. Finally 6days later I got a "human" reply , but it was the same as automatic reply. I wrote to them again but they never replied any more. I have tons of "beans", the "currency" on their app to use, but I cannot use my account. I need them to fix this issue.

    Coffee Meets Bagel is NOT a BBB Accredited Business.

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